Motorola Motorola PTP 250, User Manual, Page: 25 / 236

Contacting Motorola
phn-2182_002v000
May 2011
5
Reporting problems
If any problems are encountered when installing or operating this equipment, follow
this procedure to investigate and report:
1. Search this document and the software release notes of supported releases.
2. Visit the Motorola website at http://www.motorola.com/ptp.
3. Ask for assistance from the Motorola product supplier.
4. Gather information from affected units such as:
o
The IP addresses and MAC addresses
o
The software releases
o
The configuration of software features
o
Any available diagnostic downloads
5. Escalate the problem to Motorola as follows:
o
Either: send e-mail to support.ptp@motorolasolutions.com
o
Or: call Wireless Broadband Technical Support.
Repair and service
If unit failure is suspected, visit http://www.motorola.com/ptp/support for details of the
Return Material Authorization (RMA) process.
Warranty
Motorola’s standard hardware warranty is for one (1) year from date of shipment from
Motorola or a Motorola Point-to-Point Distributor. Motorola warrants that hardware
will conform to the relevant published specifications and will be free from material
defects in material and workmanship under normal use and service. Motorola shall
within this time, at its own option, either repair or replace the defective product within
thirty (30) days of receipt of the defective product. Repaired or replaced product will
be subject to the original warranty period but not less than thirty (30) days.
To register PTP products or activate warranties, visit
http://www.motorola.com/ptp/support .
For warranty assistance, contact the reseller or distributor.