Motorola LEX L10ig, User Manual

Page: 182 / 194

Problem Cause Solution
When the LEX device is in pri-
vate mode:
• Calls and messages are
not received from phone
numbers in a public net-
work.
The caller might be using the
public network phone number
for the LEX. If there is no connection be-
tween private network and
public network in your system,
the LEX needs to be in public
mode to answer calls to your
public network number and to
check voice mails for your
public network phone number.
To switch modes, see
Public
and Private Carrier Modes on
page 62
. If you prefer to keep
the LEX in private mode, then
you have the option of provid-
ing your private network
phone number to the caller, if
allowed by your organization's
policies.
When the LEX device is in pri-
vate mode:
• Messages and voice mails
to your private network
phone number are not re-
ceived.
SMS and voicemail are not
implemented in your private
network. If SMS messages and voice-
mail are only available on the
public network, callers must
use your public network phone
number to leave messages
and voice mails. Also, the LEX
must be in private mode to ac-
cess those messages and
voice mails. To switch modes,
see
Public and Private Carrier
Modes on page 62 .
When the LEX device is in
public mode:
• Calls and messages fail to
phone numbers in the pri-
vate network, or
• Calls and messages are
not received from phone
numbers in the private net-
work.
Interconnection is not imple-
mented between private net-
work and public network. If there is no connection be-
tween private network and
public network in your system,
then the LEX must be in pri-
vate mode to call, and to an-
swer calls from, the private
network. To switch modes,
see
Public and Private Carrier
Modes on page 62 .
When the LEX device is in
public mode:
• Calls and messages are
not received from phone
numbers in the private net-
work.
The caller might be using the
private network phone number
for the LEX. If there is no connection be-
tween private network and
public network in your system,
the LEX must be in private
mode to answer calls and
messages to your private net-
work number and, if voice mail
is enabled, to check voice
mails for your private network
phone number. For more in-
formation, and to switch
modes, see
Public and Private
Carrier Modes on page 62 .
MN003477A01-A
Chapter 13: Maintenance and Troubleshooting
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