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16 TROUBLESHOOTING
16.3 Troubleshooting for Personal Computer and Utility
16.3
Troubleshooting for Personal Computer and Utility
The following shows the troubleshooting for error for operation of a personal computer or utility.
Page 148 Personal computer does not start or shuts down
Page 148 Utility does not startup
Page 149 The screen or operation is abnormal
Page 149 The screen for which corrective action is not clear, is displayed.
Page 150 Personal computer operates slowly
Personal computer does not start or shuts down
When the personal computer on which the board is installed does not start, or the system shuts down or system is reset,
check the items following the procedure shown below.
Do not delete or disable the driver on the Windows Device Manager screen when the board is normally
recognized. If it is deleted or disabled, the operating system may shut down (blue screen).
Operating procedure
1.
Uninstall the board and check if the personal computer is started.
Page 158 Checking personal computer and operating system
2.
After restarting the personal computer, check if there is any error.
Page 159 Checking operations with event viewer
3.
Install the board and restart the personal computer.
Page 157 Check the board installation
Page 158 Checking on Device Manager screen
If the problem is not solved by the above corrective actions, refer to the following section and contact us.
Page 166 Information Required for Inquiries
For the troubleshooting for the specific symptoms, refer to the following section.
Utility does not startup
When the utility does not startup, check the following items.
If the problem is not solved by the above corrective actions, refer to the following section and contact us.
Page 166 Information Required for Inquiries
Item
Corrective action
Is an error message displayed?
Take corrective action following the message. (
corrective action is not clear, is displayed.)
Is the icon of the utility displayed in the menu of the operating
system?
Does the utility start by clicking the icon?
The installation is not completed normally. Install the software package. (
Summary of Contents for MELSEC Q80BD-J71GF11-T2
Page 2: ......
Page 6: ...4 Disposal Precautions CAUTION When disposing of this product treat it as industrial waste ...
Page 118: ...116 12 MONITORING MEMO ...
Page 140: ...138 14 MELSEC DATA LINK LIBRARY MEMO ...
Page 142: ...140 15 PROGRAMMING 15 1 Precautions on Programming MEMO ...
Page 243: ...241 I U Utility 83 ...
Page 247: ......