10-22
XMS Configuration Guide
Work Order Workflow Configuration
Workflow option: Priorities
Work orders can be assigned a priority classification to indicate the urgency of the request.
In situations where several orders are pending completion, the work order’s priority will
suggest which should be completed immediately and which can wait.
Figure
10-19
identifies the priorities that are present in the Xmedia Server’s default
workflow. Although these default priorities suggest degrees of urgency, it is completely up
to your organization to define the meaning and assignment of these priorities to work
orders.
Figure 10-19. The default workflow’s work order priorities
You can set a default priority for all new work order by clicking within the
D
EFAULT
column
of the priority that you want to become the default. This places a check-mark in the row to
identify it as the default priority. A work order’s priority can always be changed later in the
application’s Work Order window.
The following sections provide instructions for creating additional priorities or remove
existing priority categories to meet your organization’s needs:
•
“Adding a new priority to the workflow” on page 10-23
•
“Deleting an existing priority from the workflow” on page 10-24