Problem solving guide
88
The door will not open
Problem
Cause and remedy
The door will not open
during a programme.
The door is locked during a programme.
Press the Start/Stop button.
Select
Cancel programme
or
Add laundry
with the
or
sensors.
The door will unlock and you will be able to pull it
open.
There is still water in the drum and the washer-dryer
is unable to drain.
Clean the drain filters and the drain pumps as de-
scribed in “Opening the door in the event of a
blocked drain outlet and/or power failure”.
The water level in the drum is too high.
Cancel the programme. The water will be pumped
away.
At the end of the pro-
gramme or after a pro-
gramme cancellation:
Cooling down
or
Comfort
cooling
appears in the
display.
For safety reasons the door cannot be opened if the
temperature in the drum exceeds 55 °C during wash-
ing or 70 °C during drying.
Wait until the temperature in the drum has de-
creased and the message has gone out in the dis-
play.
The following appears
in the display:
Service Door release
The door lock has jammed.
Call Service.
