Mercedes-Benz S-Class, Operator'S Manual

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tomer Center takes your preferred appoint‐
ment date. The information is then sent to
your desired service outlet.
This will contact you to confirm the appoint‐
ment and if necessary consult about the
details.
% If you select Call Later after the service mes‐
sage appears, the message is hidden and
reappears at a later time.
Transferred data during a Mercedes me call
If you initiate a service call using Mercedes me,
data is transferred to enable targeted advice and
an efficient service.
The following requirements must be fulfilled for
the transfer of the data:
R
The ignition is switched on.
R
The required data transfer technology is sup‐
ported by the mobile phone network pro‐
vider.
R
The quality of the mobile connection is suffi‐
cient.
Multi-stage transfer depends on the following
factors:
R
Reason for the initiation of the call
R
The available mobile phone transmission
technology.
R
The activated Mercedes me connect serv‐
ices.
R
The service selected in the voice control sys‐
tem.
Data transfer if Mercedes me connect serv‐
ices are not activated
If no Mercedes me connect services are activa‐
ted, the following data is transferred:
R
Vehicle identification number
R
Time of the call
R
Reason for the initiation of the call
R
Confirmation of the data protection prompt
R
Country indicator of the vehicle
R
Set language for the multimedia system
R
Telephone number of the communication
platform installed in the vehicle
If a call is made for a service appointment via
the service reminder, the following data is also
transmitted:
R
Current mileage and maintenance data
If a call is made after automatic accident or
breakdown detection using the multimedia sys‐
tem, the following data is also transmitted:
R
Current mileage and maintenance data
R
Current vehicle location
If Accident and Breakdown Management is
called via the voice control system, the following
data can also be called up from the vehicle by
the Mercedes-Benz Customer Center:
R
Current vehicle location
Data processing
The data transmitted within the scope of the call
is deleted from the processing system after the
call is finished, in so far as this data is not being
used for other activated Mercedes me connect
services.
The incident-specific data is processed and
stored in the Mercedes-Benz Customer Center
MBUX multimedia system 311