Mercedes-Benz S-Class, Operator'S Manual

Page: 310 / 586

If necessary, the contact person at the
Mercedes-Benz emergency call center for‐
wards the call to Mercedes me connect Acci‐
dent and Breakdown Management. Forward‐
ing the call is however not possible in all
countries.
R
Breakdown assistance by a technician on
location and/or the towing away of the vehi‐
cle to the nearest authorized Mercedes-Benz
Center
You may be charged for these services.
R
Addition to the emergency guide after auto‐
matic accident or breakdown detection
(
/
page 310)
In the event of a breakdown or accident, fur‐
ther vehicle data is sent which enables opti‐
mal support by the Mercedes-Benz Customer
Center and the authorized service partner or
breakdown assistance.
R
Addition to the Mercedes me connect
service Telediagnostics
With the Telediagnostics function, specific
wear and failure reports are recorded by the
service provider, in so far as these can be
clearly interpreted and are available through
the monitoring of components that are sub‐
ject to diagnostics.
If your vehicle detects a breakdown or threat
of a breakdown, you may be prompted via
the multimedia system to contact the
Mercedes-Benz Customer Center for further
help. This prompt in the multimedia system
only appears when the vehicle is stationary.
% These services are subject to technical
restrictions such as the mobile phone cover‐
age, mobile network quality and the ability of
the processing systems to interpret the
transferred data. In some circumstances,
this can result in delays or the failure of the
information to appear in the multimedia sys‐
tem.
More information about Mercedes me connect
services can be obtained in the Mercedes me
Portal: https://me.secure.mercedes-benz.com
Data transferred during Mercedes me con‐
nect call services
The data transferred during a Mercedes me con‐
nect call depends on:
R
The reason for initiation of the call
R
The service that is selected in the voice con‐
trol system
R
The activated Mercedes me connect services
You can find out which data is transferred when
using the services in the currently valid
Mercedes me connect terms of use and the data
protection information for Mercedes me con‐
nect. You can find these in your Mercedes me
user account.
308 MBUX multimedia system