Symptom
Possible cause
Possible solution
The brightness setting is
set to low
Shield the Controller from
direct light and when the
interface becomes visible
tap the ‘sun’ icon on the top
of the screen once or
multiple times to change
the brightness settings
ReachControl software
crashes with
“ReachControl has
stopped” notification
Software malfunction
Restart the Controller
following instructions in
chapter Working with the
Controller at page 25
(Controller only)
Restart your device (app
only)
“Cannot start scan,
Bluetooth is not available”
notification in lower side
screen
Bluetooth cannot be
accessed by ReachControl
app due to OS or software
malfunction
Restart the Controller
following instructions in
chapter Working with the
Controller at page 25
(Controller only)
Restart your device (app
only)
Bluetooth disabled on
Controller or other device
Enable Bluetooth. Swipe
down twice from the top of
the screen and tap the
Bluetooth® icon once.
Proceed once it is lit up
(Controller only)
Enable Bluetooth
Previous solutions do not
work
Follow the instruction in
chapter Clear data and
cache for the ReachControl
app (Android only) at page
34
