6-SICUREZZE E ALLARMI
67
11-PROBLEMS/CAUSES/SOLUTIONS
Technical Dept. - All rights reserved - Reproduction is prohibited
ATTENTION!
All repairs must only be carried out by a specialised technician, with the product switched off and the plug
disconnected.
If the product is NOT used as described in this manual, the manufacturer declines all liability for any damage caused
to persons and property.
All the necessary measures and/or precautions must be adopted when performing maintenance, cleaning and
repairs.
• Do not tamper with the safety devices.
• Do not remove the safety devices.
• Connect the product to an efficient smoke expulsion system.
• Verify that the room in which the appliance will be installed is adequately ventilated.
ANOMALY
POSSIBLE CAUSES
SOLUTIONS
Pellets are not being fed into the
combustion chamber.
The pellet hopper is empty.
Fill the hopper with pellets.
Sawdust has blocked the feed screw.
Empty the hopper and remove the sawdust
from the feed screw by hand.
Faulty gear motor.
Replace the gear motor.
Faulty electronic board.
Replace the circuit board.
The fire goes out or the appliance
stops automatically.
The pellet hopper is empty.
Fill the hopper with pellets.
The pellets are not fed.
See the previous anomaly.
The pellet temperature safety probe has
been triggered.
Let the product cool down, restore the
thermostat until the problem is resolved
and switch the product back on. If the
problem persists contact Technical
Assistance.
The door is not closed properly or the
gaskets are worn.
Close the door and replace the gaskets
with original ones.
Unsuitable pellets.
Change the type of pellets with those
recommended by the manufacturer.
Low pellet supply.
Have the fuel flow rate checked by
Technical Assistance.
The combustion chamber is dirty.
Clean the combustion chamber in
accordance with the installation guide.
Clogged outlet.
Clean the smoke duct.
Faulty smoke extraction motor.
Check the motor and replace it, if
necessary.
Water tank temperature too high.
Check the circulation pump is working
properly and eventually replace the
component.
