68
11-PROBLEMS/CAUSES/SOLUTIONS
ANOMALY
POSSIBLE CAUSES
SOLUTIONS
The product works for a few minutes
and then switches off.
Start-up phase is not completed.
Repeat start-up.
Temporary power cut.
Wait for the automatic restart.
Clogged smoke duct.
Clean the smoke duct.
Faulty or malfunctioning temperature
probes.
Check and replace the probes.
Faulty spark plug.
Check the spark plug and replace it, if
necessary.
Pellets accumulate in the brazier, the
glass of the door gets dirty and the
flame is weak.
Insufficient combustion air.
Make sure there is an air inlet in the room
and it is not clogged. Check that the
combustion air filter on the Ø 5 cm air inlet
pipe is not clogged. Clean the brazier and
check that all the holes are clear. Perform
a general cleaning of the combustion
chamber and the smoke duct. Check the
state of the door gaskets.
Damp or unsuitable pellets.
Change the type of pellets.
Faulty smoke evacuation motor.
Check the motor and replace it, if
necessary.
The smoke evacuation motor does
not work.
The product is not powered.
Check the mains voltage and the
protection fuse.
The motor is faulty.
Check the motor and capacitor and replace
them, if necessary.
Defective electronic board.
Replace the electronic board.
The control panel is faulty.
Replace the control panel.
