Chapter 6
INSTALLATION AND USE MANUAL
page
53
Problems/Causes/solutions
Technical service - Rights reserved MCZ S.p.A. - Reproduction prohibited
6.
PROBLEMS / CAUSES / SOLUTIONS
ATTENTION:
All repairs must be carried out exclusively by
a specialised technician, with the stove
completely cold and the electric plug pulled
out.
PROBLEM
POSSIBLE CAUSES
REMEDY
Pellets not being fed
into the combustion
chamber.
•
Pellet hopper empty.
•
Feeder screw blocked by sawdust.
•
Reduction motor defective.
•
Defective electronic board.
•
Refill pellet hopper.
•
Empty the hopper and manually free the
feeder screw of sawdust.
•
Replace reduction motor.
•
Replace electronic board.
The fire goes out or the
stove stops
automatically.
•
Pellet hopper empty.
•
Pellets not being fed in.
•
Intervention of pellet temperature sensor.
•
Door not closed properly or gaskets
worn.
•
Unsuitable pellets.
•
Low pellet feed rate.
•
Combustion chamber dirty.
•
Smoke outlet obstructed.
•
Pressure switch cuts in.
•
Smoke extraction motor failed.
•
Refill pellet hopper.
•
See previous problem..
•
Let the stove cool down completely, reset
the thermostat till lockout ceases, relight
stove; if problem persists, contact
technical assistance.
•
Close the door
or replace the gaskets
with original spare parts
.
•
Change to a type of pellet recommended
by the manufacturer.
•
Have the fuel feed rate checked by
technical service.
•
Clean the combustion chamber, following
instructions in the manual.
•
Clean the smoke duct.
•
Check if smoke duct is blocked and if
the pressure switch is operating
correctly.
•
Check the motor and replace if
necessary.
The stove runs for a
few minutes and then
goes out.
•
Lighting cycle not completed.
•
Temporary failure of electricity supply.
•
Smoke duct obstructed.
•
Temperature sensors defective or broken.
•
Sparkplug failure.
•
Re-run lighting cycle.
•
See previous instruction.
•
Clean smoke duct.
•
Check and replace sensors as
necessary.
•
Check the plug and replace if
necessary.
Pellets build up in
grate, door glass gets
dirty and flame is weak.
•
Insufficient combustion air.
•
Pellets damp or unsuitable.
•
Smoke extractor motor broken.
•
Check that the room air intake is present
and free.
•
Check that the combustion air filter on the
pipe Ø 5 cm for air inlet is not obstructed.
•
Clean the grate and check that all the
airways are clear.
•
Carry out a general cleaning of the
combustion chamber and the smoke duct.
•
Check the state of the door gaskets.
•
Change the type of pellet.
•
Check the motor and replace if
necessary.
