Maxtor Maxtor OneTouch USB, User Manual

Page: 73 / 268

Troubleshooting and FAQs 69
6
English
• Click the Manage Scripts button.
• You should find a script called Maxtor OneTouch . This
script defines what exactly will be backed up
If you do not see this file, follow the instructions in the “Setting
Up the Maxtor OneTouch Feature” in chapter 2.
• Select the Maxtor OneTouch entry and then click the Edit
button.
Confirm that both the source and destination drives (volumes)
are defined and are currently running on your system.
On Macintosh:
• Start the Retrospect program.
• Click the Automate tab at the top of the screen.
• Click the Scripts button.
• You should find a script called Maxtor OneTouch . This
script defines what exactly will be backed up
If you do not see this file, follow the instructions in the “Setting
Up the Maxtor OneTouch Feature” in chapter 2.
• Select the Maxtor OneTouch entry and then click the Edit
button.
Confirm that both the source and destination drives (volumes)
are defined and are currently running on your system.
Macintosh:
If you rename either the source or the
destination drives after you create the script, the backup will
not work.
Windows: If a new letter is assigned to either the source or the
destination drives after you create the script, the backup will
not work.
d. You can also click on the checkmark icon on this window to
test the definition of the currently selected script.
The OneTouch feature is not supported for USB on the
Macintosh.
5. My drive is not copying or backing up a network drive
Your Maxtor OneTouch drive and Retrospect Express software
are not supported for the purpose of copying or making backup
copies of network drives available from your computer. You
may encounter Microsoft Windows errors (Windows Error
Event ID: 9, 11, 15, 50 and 51). For further information, check
the Maxtor Knowledge Base at: www.maxtorkb.com or look up
“network drive” using the Windows Help feature.
6. My Macintosh reports the drive is “unreadable”
After connecting the Maxtor drive to a Macintosh computer,
the following message may appear:
In OS 9: “This disk is unreadable by this computer. Do you
want to initialize the disk?”
In OS X or later: “You have inserted a disk containing no
volumes that OS X can read. To use the unreadable volumes
click Initialize.”
In order to use this drive you will need to initialize (format) it.
To format your drive, follow the steps outlined in chapter 2:
“Macintosh OS X: Connecting the Drive” on page 22 of
chapter and “Macintosh OS 9: Connecting the Drive” on
page 29 of chapter.