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Place a call on hold at another telephone or on hold in the system where it is
available for pick up by all stations.
After a call has been on hold for a programmed period of time, the system will sound
three short ring bursts at your telephone and the flash rate of the line button
becomes faster. If the call is on exclusive hold, it will revert to manual hold after the
hold recall time period.
Placing a Call on Hold and Retrieving Held Calls
To place a call on hold, press HOLD. Press the line button of the held call (the line
will be flashing). To pick up a call that you answered and placed on hold but for
which you have no line appearance, press TAP.
Exclusive Hold
To place a call on exclusive hold, press HOLD twice. Press the line button of the held
call (light will be flashing) or press TAP if the station does not have line appearance.
Hold Recall
When a call recalls, press HOLD to restart timer or press ANS to retrieve the call.
Call Park
Parking a call in orbit means the call is placed on hold in the system, where it can be
answered from any phone in the system. While on the call, press ITCM and “*”. Dial
the code for the park location (91-99 for orbit 1-9) and remember the code you
chose for later use.
To retrieve a parked call, press ITCM “#” and the orbit number.
Parking a Call at a Station
To park a call on hold at another station, press ITCM and dial “*90” plus the
extension number of the telephone to receive the call.
To pick the call back up, press ITCM “*4” and dial the extension number of that
telephone.
To pick up a call that was placed on hold at your phone by another user, press ITCM
and dial “#90”.
Transferring and Conference Calls
Screened Transfer
To screen and transfer a call:
1. Answer the call
2. Press T/C to place the call on hold
