Courtesy of Main Resource, Inc. Visit us at
www.MainResource.com
or call 800 362-6740
for all your Comdial needs.
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b. “2” for DCD (Departmental Call Distribution) style
3. Select DVA station port 10-57 and pres “#” to end the station selection
4. Press “0” to erase all the messages
5. Dial the code for the message type you wish to record
a. “5” to record day answer message
b. “6” to record night answer message
c. “7” to record recall message
d. “8” to record drop message
e. “9” to stop recording.
6. Read the message into the telephone handset mouthpiece or start the audio
tape recorder to play the message.
7. Press “9” to stop.
8. Dial the code for the next message, record the message and press “9” to
stop. Repeat this step for each message.
Listen to stored messages:
Dial the code to listen to your recorded messages:
•
“1” to play day answer message
•
“2” to play night answer message
•
“3” to play recall message
•
“4” to play drop message
•
“9” to stop playback
To erase messages, press “0”. To change DVA messages, repeat the storage
procedure and make different selections.
To exit the DVA session, press SPKR.
Example Messages:
•
Day Answer messages
o
For DCD callers, “Welcome to Main Resource’s sales department. All of
our agents are busy. Please stay on the line and an agent will answer
your call as soon as possible.”
o
For DISD callers, “Welcome to Main Resource. If you know your
party’s extension, please dial it now. To reach the operator, remain on
the line.
•
Night answer messages
o
For DCD callers, “Welcome to Main Resource’s sales department. Our
hours are eight to five Monday through Friday. Please call again
during those hours.”
o
For DISD callers, “Welcome to Main Resource’s sales department. Our
hours are eight to five Monday through Friday. Please call again
during those hours.”
•
Recall messages
o
For DCD callers, “Please hold; an agent will be with you as soon as
possible.”
o
For DISD callers, “The party you have called is not available. Please
dial a new extension number.”
o
For DISD callers (when your system has the tracker paging system
installed), “The party you have called is not available. Please dial a
new extension number or dial ‘#’ plus your call-back number followed
by another ‘#’ to page your party.”
•
Drop message
