LG-Ericsson GDC-400H User Manual Download Page 58

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GDC-400H Wireless Handset

User Guide

7. Troubleshooting

Problem

Possible Cause

Solution

LCD is blank

No power

Assure batteries are properly installed
and charged. Press and hold the
End/Power button for 1 second.

“NO CHANNEL” displayed
when TALK button pressed

All DECT channels are
in use.

Wait until a channel is available.

Low or high audio volume

Volume needs adjusting

While connected to a call, press Up or
Down arrow on the Navigation button.

Low or high ring volume

Volume needs adjusting

Adjust Ring volume level; refer to Image
and Sounds Section.

“UNREGISTERED” displayed
in the LCD

No active subscription

Subscribe the handset, refer to
Subscribing the GCD-400H to a System.

Low battery icon ( ) is flashing
on LCD with warning tone

Battery level is low

Recharge the battery.

Power-OFF right after power-
ON

Battery level is below
operational state.

Recharge the battery.

Insufficient RF from
base station, no RF-lock
to base station.

Move to obtain higher RSSI; wait for RF-
lock to base station.

Tone is low or high when
pressing a digit

Keypad tones are
disabled or tones
volume needs adjusting.

Use Up and down arrow on Navigation
button to adjust volume. Check Keypad
Tones are enabled/disabled in the User
Menu.

Unexpected call disconnect or
call failure

Poor RF environment.

RF can change over time, move to obtain
higher RSSI.

Battery duration is less than
specified

Batteries failing and/or
poor battery charging
habits

Charge batteries and keep handset in
cradle when not in use; refer to Installing
the Batteries Section.

Subscription fails

Interference from other
DECT system. Too far
from Base station, no
available channel or
wrong Base station
(RFPI) or Auth code
selected.

Turn other DECT systems Off.
Assure handset is in range of base
station.
Assure RFPI and AC are correct.
Wait for an available wireless channel.

When pressing TALK button,
the Phone icon (

) blinks

several times and disappears

Subscription error

Terminate the subscription and re-
subscribe.

When pressing TALK button,
nothing happens

Out-of-range

Assure the handset is locked to a Base
station and RSSI is at least two (2) bars.

Summary of Contents for GDC-400H

Page 1: ... DECT Wireless Handset User Guide GDC 400H ...

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Page 3: ... mark conforms to the European Union Radio and Telecommunications Terminal Equipment Directive R TTE 1999 5 EC including Electromagnetic Compatibility Directive 2004 108 EC and Low Voltage Directive 2006 95 EC Copies of these Declarations of Conformity DoCs can be obtained by contacting your local sales representative The products is CE marked The product fulfills the essential requirements of the...

Page 4: ...rop the handset While the GDC 400H is a rugged mobile device dropping it on to the floor may cause critical damage Locate cables to avoid potential for damage For example do not place under rugs or carpet as damage may result from foot traffic or heavy objects Also do not locate cables between the desktop and walls where they may be crushed damaging the insulation Check cables regularly and if dam...

Page 5: ...GDC 400H Wireless Handset User Guide Important Safety Information ...

Page 6: ...GDC 400H Wireless Handset User Guide ...

Page 7: ...GDC 400H Wireless Handset User Guide ...

Page 8: ...GDC 400H Wireless Handset User Guide ...

Page 9: ...GDC 400H Wireless Handset User Guide ...

Page 10: ...GDC 400H Wireless Handset User Guide ...

Page 11: ... a Subscription 11 2 7 Authentication 12 2 8 Subscribing the GDC 400H to a LWS BS LG Nortel Wireless SOHO Base Station 13 2 8 1 Enabling Subscriptions 13 2 8 2 Subscribing to the LWS BS 13 2 8 3 Terminating a Subscription from LWS BS 14 3 Using the Basic Features 15 3 1 Turning the GDC 400H ON and OFF 15 3 2 Volume Adjustments 15 3 2 1 Adjusting the Audio volume 15 3 2 2 Adjusting the Ringer volum...

Page 12: ...nging at Another Station 23 5 7 Using Station Speed Dialing 24 5 8 Using System Speed Numbers 25 5 9 Call Forward 25 5 10 Pre defined Custom Text Messaging 26 5 11 Responding to a Message Wait Indication 27 5 12 Blocking Outgoing Calls w Temporary COS 28 5 13 Paging 28 5 14 Call Park 29 5 15 Conference Room 29 5 16 Universal Night Answer 29 5 17 Using the System Alarm Clock 30 5 18 To Register a S...

Page 13: ...ings 39 6 5 1 Clock Date and Time display 40 6 5 2 Alarm Clock 40 6 5 3 Keypad Tones 40 6 5 4 Display 41 6 5 5 Language 41 6 5 6 Silent Mode 42 6 5 7 Keypad Lock 42 6 5 8 S W Version 42 6 5 9 Edit CO Code 43 6 5 10 Missed Call Mode 43 6 5 11 Range Out beep 43 6 5 12 Clock Display 44 6 5 13 Auto Answer Mode 44 6 6 Direct Call 44 7 Troubleshooting 45 8 Specifications 46 9 Dial pad Character Charts 4...

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Page 15: ...button directly below item 3 Talk button Connects handset to host system to answer incoming or place outgoing calls 4 Recall Flash Clear button active call state register recall flash to regain dial tone idle state press to clear single digit press and hold 1 second to delete all digits 5 Silent Alert button idle and dial state press to dial press and hold 1 second to turn Silent Alert ON and OFF ...

Page 16: ...hone Headset is supported too press the button once on the Ear Microphone Headset when in the idle state then select a number to dial from the redial list and the make the call by pressing the button Note Using a noise canceling or unidirectional Ear Microphone Headset with an impedance below 1 KΩ usually is 1 2 2KΩ may cause abnormal operation unit may self answer without pressing the button when...

Page 17: ...tive strength At less then 2 bars call quality may not be acceptable When no vertical bars are present there is insufficient RF signal to process signals and calls can not be placed or received When low battery 1 verticle bar backlight will be turned off to save battery power Phone icon indicates the handset is off hook talking or dialing and a DECT channel is established External Internal Call ic...

Page 18: ...ntil a channel is available INVALID Station dialed is not valid about 30 seconds NO ANSWER STA XXX Called user does not answer about 30 seconds NO RESP STA XXX Called station is not responding perhaps power is Off about 30 seconds Handset Messages Message Description Display Duration Range Out Out of range of a base station or not yet subscribed to a system Phone will not function Walls buildings ...

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Page 21: ...y 16 hours to fully charge the batteries Mode Duration Charging Time Talk Mode 15 hours Standby Mode 120 hours Full charge 16 hours Note Poor care of batteries limits their useful operating life Keep phone in the Charger base when not in use At low battery levels less than 1 battery power bar the display backlight turns OFF to maximize battery charge Use only with batteries provided for the GDC 40...

Page 22: ...minal must be subscribed to a System The subscription process must be conducted at the User Station and at the Attendant Station to ensure proper function of the wireless terminal Proper Authorization Codes should be obtained from the System Administrator or the Attendant before processing the subscription refer to Subscribing the GCD 400H to a System The wireless terminal is allowed to be subscri...

Page 23: ...bscription and subscription confirmation tone is heard 2 6 2 Subscribing to the System When subscribing to the system you will need the system s unique Radio Frequency Personal Identification RFPI and the System Authentication code AC available from your System Administrator Also before starting the subscription process make sure you are close to an active system Base station and the RSSI indicato...

Page 24: ... aria is used in Australia instead of the ipLDK To Unsubscribe from the Attendant Station TRANS PGM 0 Flex Button 2 Station No HOLD SAVE 1 Press TRANS PGM button TRANS PGM LED flashes and MON LED lights steady 2 Press 0 3 Press Flexible button 2 4 Enter the station number 5 Press HOLD SAVE button and confirmation tone is heard 6 Confirmation tone or error tone will be heard at the Station and the ...

Page 25: ...pleted phone returns to previous menu 2 7 Authentication Verifies the wireless terminal and or the user with the System The User inputs the User Personal Identification UPI or Authorization code PIN 5 digits when requested by System Attendant To Authenticate a User from the Attendant Station TRANS PGM 0 Flex Button 5 Station No HOLD SAVE 1 Press TRANS PGM button TRANS PGM LED flashes and MON LED l...

Page 26: ... Monitor or Speaker button at the LWS BS until the GDC 400H completes the registration and registration confirmation tone is heard 2 8 2 Registering to the LWS BS When registering to LWS BS you will need the system s unique Radio Frequency Personal Identification RFPI Also before starting the registration process make sure you are close to an active LWS BS To register to the system from the GDC 40...

Page 27: ... down key and OK Button 4 Press Digit 2 DEREGISTER submenu or Select 2 DEREGISTER STATION using Navigation up down key and OK Button 5 Select phone number using Navigation left right key S101 S107 6 Press Navigation OK button or OK soft key 7 When the unsubscribing is completed below message is shown on LWS BS LCD STATION 10X UNSUBSCRIBED SUCCESS Note DEREGISTER STATION You want to erase registrat...

Page 28: ... the batteries Fully charged batteries provide about 15 hours of talk time or about 120 hours of standby time To turn the power ON or OFF Power ON 1 Press and hold 1 second the End Power button to turn power ON the handset displays Range Out while searching for a base station After the handset locates a base station the Antenna and RSSI icon displays Power OFF 1 Press and hold 1 second the End Pow...

Page 29: ...s 9 to place an external call 2 Press the Talk button the Phone icon displays and the number dials You alternatively can press the Talk button prior to dialing In this case when you press the button you will receive a dial tone and may then dial the number Note that unlike the pre dialing above digits cannot be deleted 3 5 Releasing a Call While on an active call incoming or outgoing you may relea...

Page 30: ...etrieve the held call 1 Press and hold 1 second the right arrow on the Navigation button the held call is re connected 3 8 Call Transfer You can send an active call to another user of your LG Nortel system You can announce the transfer to the receiving party Screened Transfer or without an announcement Unscreened Transfer To Transfer an active call 1 Press the right arrow Navigation button the cal...

Page 31: ...bers can be accessed and the number selected for quick redialing To use System Last Number Redial 1 Press the Talk button 2 Press the Speed Program button 3 Press the asterisk button the last seven numbers are shown in the display 4 Use the up and down arrows on the Navigation button to highlight the desired number 5 Press and hold 1 second the right arrow on the Navigation button with the number ...

Page 32: ... outgoing call 1 Press Speed Program button twice during a call To dial a Saved number 1 Press Talk button 2 Press Speed Program button 3 Press the pound button Note If the line used to make the original call is busy redial uses an available line from the same line group This feature works with external calls only and will not work for internal calls calls within the host system ...

Page 33: ...vigation to highlight the Find selection and press the OK left soft button the Enter Name prompt is displayed Search the records 1 Enter the first few characters of the name using the dial pad refer to Appendix Dial Pad Character Charts As an example press 5 twice for k and 3 twice for e to search for Kenny 2 Press the Find left soft button to display the matching record 3 When the record is found...

Page 34: ... the Phonebook 1 Access the Phonebook menu as described above 2 Use the Navigation to highlight the Delete selection and press the OK left soft button 3 Use the Navigation button to locate the desired record and press the OK left soft button 4 Press the Delete left soft button 5 Press the OK left soft button to confirm the deletion 4 5 Searching the Phonebook with Find To search the Phonebook for ...

Page 35: ... a Busy Station Call Back If you receive busy tone when calling another station you may request to be placed in a queue to receive a Call Back When the called station returns to idle the system signals you with Callback ring When you answer the now idle station is called To activate a callback 1 While receiving internal call busy tone press the asterisk button you will receive confirmation tone 2 ...

Page 36: ...t To answer a call waiting if you receive a call waiting tone 1 Press and hold 1 second the right arrow of the Navigation button The active call is placed on hold and the new call is connected 5 5 Linked Stations Pairs Your handset may be linked to another station in the host system When linked operation of the two stations is synchronized when one is busy the other is busy and when one is in DND ...

Page 37: ...ton you receive dial tone 2 Press and hold 1 second the Speed Program button 3 Press the Speed Program button 4 Dial the Speed dial bin location may be obtained from System Administrator 5 Dial the CO Access code may be obtained from System Administrator 6 Press and hold 1 second the Speed Program button 7 Dial the phone number to store 8 Press and hold 1 second the Speed Program button 9 If desir...

Page 38: ...ystem Administrator 5 9 Call Forward You may select to have your incoming calls re routed to another station a station group or voice mail To activate call forward for your calls 1 Press Talk button you receive dial tone 2 Dial the Call Forward code default 554 3 Dial the Call Forward type code 0 Follow me forward 1 Unconditional forward 2 Busy forward 3 No answer forward 4 Busy or No answer forwa...

Page 39: ...ed Program button 7 Press the End button Message Code Message Description 0 0 User Custom Message 0 1 LUNCH TILL hh mm 0 2 VACATION mm dd 0 3 OUT OFFICE TILL hh mm 0 4 OUT OFFICE mm dd 0 5 OUT OFFICE UNKNOWN 0 6 T Telephone No up to 17 digits 0 7 IN OFFICE STA xxx 0 8 MEETING TILL hh mm 0 9 AT HOME 1 0 AT BRANCH OFFICE Cancel Message 1 1 2 0 Custom System Messages contact the Attendant To create a...

Page 40: ... message waiting indication is terminated To respond to a message wait from an iPECS system 1 Press the Talk button you receive dial tone 2 Press the Call back button The system sends the message summary display as below This display shows the types of messages and the number of each waiting 3 For ST station call back messages dial 1 and press the Call back button to return the message To delete a...

Page 41: ...on Note A user authorization code is required to restore COS 5 13 Paging The host system incorporates voice broadcasts to other stations and external speakers During a page voice is broadcast to the speaker of idle stations assigned to receive the page Each station is assigned to a page group known as a zone and individual zones are paged The Dial code and number of page zones vary between systems...

Page 42: ...u receive dial tone 2 Press Speed Program button longer than 1 sec and dial 53 conference room activate code Room Number 1 9 3 Enter optional 5 digit conference room password as needed 4 Press right arrow of the Navigation button longer than 1 sec To deactivate delete a conference room 1 Press the Talk button you receive dial tone 2 Press Speed Program button longer than 1 sec and dial 54 conferen...

Page 43: ...tem may require you enter a System Access Authorization code or Personal Identification Number PIN These codes are used to prevent unauthorized use of external system resources and to end Temporary COS You must create your PIN prior to attempting to activate Temporary COS or accessing restricted facilities To create or modify your System PIN 1 Press the Talk button the dial tone will be heard 2 Pr...

Page 44: ...etails on your Voice Mail contact your System Administrator 5 22 User Program Codes The host system permits user control of a number of features including Temporary COS Wake up Alarm Clock etc You access the various controls through the User Program Pgm feature using codes The various codes and features vary between systems your System Administrator can provide you with available codes The table b...

Page 45: ...41 time Set wake up alarm time YOUR WAKEUP TIME Hh mm 24 hour clock 42 Cancel Wake up Alarm ERASED WAKEUP TIME MESSAGE DEACTIVATED 00 USER CUSTOM MSG 01 LUNCH RETURN TIME 02 VACATION TIME 03 OUT OF OFFICE TIME 04 OUT OF OFFICE DATE 05 OUT OF OFFICE 06 CALL TO STATION 07 IN OFFICE STATION 08 IN A MEETING TIME 09 AT HOME 10 AT BRANCH OFFICE 51 Msg number xx Set Pre defined Msg 11 20 UN REGISTER MSG ...

Page 46: ...ll logs incoming calls not answered by the handset Received Call logs incoming calls answered by the handset Dialed Call logs calls placed from the handset Delete Call deletes records in a log or all logs To select an item from the Call Register sub menu 1 Select the Call Register menu from the User Menu 2 Use the Navigation button to highlight a selection 3 Press the OK left soft button to access...

Page 47: ...and Sound menu from the User Menu 2 Use the Navigation button to highlight a selection 3 Press the OK left soft button to access the sub menu 6 2 1 Images The handset includes several wallpapers that can be viewed and selected with options available under the Image selection of this sub menu To view and modify the wallpaper shown in the handset display 1 Select the Image and Sound menu from the Us...

Page 48: ...ne 3 Press the OK left soft button to confirm the selection 4 Press the End button In the Ringing Mode sub menu you select the alerting mode of the handset The mode can be set to provide audible ring vibrate combinations of ring and vibrate or visual ring LED flashes only To set the Ringing Mode 1 Select the Image and Sound menu from the User Menu 2 Select Sound 3 Press the Option left soft button...

Page 49: ...e zone The handset may subscribe to four 4 base stations or zones simultaneously When subscribing to the system you will need the RFPI and Authorization code which may be available from your System Administrator Also before starting the subscription process make sure you are in range of the desired zone and the Received Signal Strength Indicator RSSI indicator is steady showing at least 2 bars To ...

Page 50: ...Note According to the system or radio channel environment the system or the wireless terminal periodically may not recognize that the system has the subscribed wireless terminal or the wireless terminal is subscribed to the system Once a user has performed the subscription procedure try to make a call first Then if a user can t make a call try to subscribe the wireless terminal again after verifyi...

Page 51: ...ect the Phone Register menu 2 Select Reset from the Phone register menu The Reset sub menu is displayed Phonebook clears the Phonebook and Direct Call number Settings Phone Settings returns Phone Settings to default values Handset clears the Phonebook call logs active subscriptions and the Direct Call number and resets the Phone Settings 3 Use the Navigation button to highlight a selection 4 Press...

Page 52: ...End button Once an appointment is set you can modify the time When you select the Appointment menu you can select from the sub menu to view modify or delete the appointment To view modify or delete an appointment 1 Select the Appointment menu from the User Menu 2 Use the Navigation button to highlight a selection Modify Date Modify time Delete View Text 3 Press the OK left soft button to access th...

Page 53: ...abled to display the handset time 6 5 2 Alarm Clock The GDC 400H incorporates an Alarm Clock feature When the handset clock reaches the alarm time you are notified by the alarm To set the Alarm Clock 1 Select the Phone Setting menu from the User Menu 2 Use the Navigation button to highlight the Alarm Clock selection 3 Press the OK left soft button to access the sub menu 4 Use the left or right arr...

Page 54: ...ontrast Dialing color Lighting Set 5 Press the OK left soft button to store the setting 6 For contrast use the left and right arrow of the Navigation button to adjust the contrast For dialing color use the left or right arrow of the Navigation button to select Yes left soft button or No right soft button For back lighting use the Navigation button to select the desired option Standard back light t...

Page 55: ...d in a pocket or purse buttons may be accidentally activated causing unexpected behavior Such accidental button presses may be circumvented by locking the handset keypad The keypad can be locked using the Lock button or using the Phone Settings menu To use the Phone Settings menu to lock the handset buttons 1 Select the Phone Setting menu from the User Menu 2 Use the Navigation button to highlight...

Page 56: ...e code number 6 Use the dial pad to enter a CO access code may be provided by System Administrator 7 Press the OK left soft button to store the setting 8 Press the End button 6 5 10 Missed Call Mode The missed call log is maintained by the handset In cases where the host system alerts multiple phones including your wireless handset and another phone answers the handset registers a missed call This...

Page 57: ...ter changing the Clock Display you must press the Talk and End buttons to activate the display 6 5 13 Auto Answer Mode You can select for your phone to activate deactivate Auto answer mode when lifting your phone from the charger after incoming call alerting To enable or disable use of the handset auto answer 1 Select the Phone Setting menu from the User Menu 2 Use the Navigation button to highlig...

Page 58: ...n higher RSSI wait for RF lock to base station Tone is low or high when pressing a digit Keypad tones are disabled or tones volume needs adjusting Use Up and down arrow on Navigation button to adjust volume Check Keypad Tones are enabled disabled in the User Menu Unexpected call disconnect or call failure Poor RF environment RF can change over time move to obtain higher RSSI Battery duration is le...

Page 59: ...g each 9 kind Display feature Icon Type 10 LCD 65K color Dialing mode DTMF Phonebook 60 Names numbers Speed dial numbers Local Phonebook 60 numbers System Refer to System manuals Re dial numbers Local Last 10 numbers Operating temperature 0 40 C GDC 400H Charger Base Item Spec Size 109mm 109mm 55mm L W D Color Dark Black Mounting Desk mount Charging port 1 Operating temperature 0 40 C Input power ...

Page 60: ...tton is pressed one or more times to select the desired character English Language Character Chart Button depressions Dial Pad button 1 2 3 4 5 6 7 8 9 10 1 1 2 a b c 2 A B C 3 d e f 3 D E F 4 g h i 4 G H I 5 j k l 5 J K L 6 m n o 6 M N O 7 p q r s 7 P Q R S 8 t u v 8 T U V 9 w x y Z 9 W X Y Z 0 0 _ Italian Language Character Chart Button depressions Dial Pad button 1 2 3 4 5 6 7 8 9 10 1 1 2 a b ...

Page 61: ...è 4 g h i 4 G H I í ì 5 j k l 5 J K L Ç 6 m n o 6 M N O ñ ó ò 7 p q r s 7 P Q R S 8 t u v 8 T U V ú ù 9 w x y Z 9 W X Y Z 0 0 _ Russian Language Character Chart Button depressions Dial Pad button 1 2 3 4 5 6 7 8 9 10 1 1 2 α σ в г Α Б В Г 3 д е ё ж з Д Е Ё Ж З 4 и й к л И Й К Л 5 м н о п М Н О П 6 р с т у Р С Т У 7 ф х ц ч Ф Х Ц Ч 8 ш щ ъ ы Ш Щ Ъ Ы 9 ь э ю Ь Э Ю Я 0 0 _ ...

Page 62: ...GDC 400H Wireless Handset User Guide 49 10 GDC 400H User Menu Updated ...

Page 63: ...GDC 400H Wireless Handset User Guide 50 ...

Page 64: ...www lgericsson com ...

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