Lexmark XM3142, User Manual

Page: 246 / 273

Action Yes No
Step 2
a
Match the paper size setting and the paper loaded in the tray.
b
Copy the document or photo.
Is the document or photo copied correctly?
The problem is
solved. Contact customer
support .
Poor copy quality
Action Yes No
Step 1
a
Clean the scanner glass and the ADF glass with a damp, soft,
lint
‑
free cloth. If your printer has a second ADF glass inside the
ADF, then also clean that glass.
For more information, see “Cleaning the scanner” on page 171 .
b
Make sure that the document or photo is loaded facedown on
the upper left corner of the scanner glass.
c
Copy the document or photo.
Is the copy quality satisfactory?
The problem is
solved. Go to step 2.
Step 2
a
Check the quality of the original document or photo.
b
Adjust the scan quality settings.
c
Copy the document or photo.
Is the copy quality satisfactory?
The problem is
solved. Contact customer
support .
Vertical dark streaks on output when scanning from the ADF
ABCDE
ABCDE
ABCDE
Leading edge
Trailing edge
Action Yes No
a
Open the scanner cover.
b
Using a damp, soft, lint
‑
free cloth, wipe the ADF glass and the
ADF glass pad.
c
Close the scanner cover.
d
Scan the document.
Do vertical streaks appear on scanned documents?
Contact customer
support .
The problem is
solved.
Troubleshoot a problem 246