Action
Yes
No
Step 1
a
Pull out the tray.
b
Remove the paper, and then load paper from a fresh package.
Note:
Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
c
Adjust the paper guides in the tray to the correct position for
the paper loaded.
d
Insert the tray.
e
Print the document.
Is the print crooked or skewed?
Go to step 2.
The problem is
solved.
Step 2
a
Make sure that you are printing on a supported paper.
b
Print the document.
Is the print crooked or skewed?
Contact
The problem is
solved.
Solid black pages
Note:
Before solving the problem, print the Print Quality Test Pages. From the home screen, touch
Settings
>
Troubleshooting
>
Print Quality Test Pages
.
Action
Yes
No
Step 1
a
Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note:
If the toner cartridge is not supported, then install a
supported one.
b
Print the document.
Is the printer printing solid black pages?
Go to step 2.
The problem is
solved.
Troubleshoot a problem
195
