Action
Yes
No
Step 1
a
Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note:
If the cartridge is not supported, then install a
supported one.
b
Print the document.
Is the print mottled?
Go to step 2.
The problem is
solved.
Step 2
Check the printer for leaked toner contamination.
Is the printer free of leaked toner?
Go to step 3.
Contact
Step 3
a
Check the status of the imaging unit.
From the home screen, touch
Settings
>
Reports
>
Device
>
Device Statistics
.
b
From the Supply Information section of the pages printed,
check the status of the imaging unit.
Is the imaging unit near end of life?
Go to step 4.
Contact
Step 4
a
Replace the imaging unit.
b
Print the document.
Is the print mottled?
Contact
The problem is
solved.
Paper curl
Action
Yes
No
Step 1
a
Adjust the guides in the tray to the correct position for the paper
loaded.
b
Print the document.
Is the paper curled?
Go to step 2.
The problem is
solved.
Troubleshoot a problem
193
