Action
Yes
No
Step 4
Check the wireless security mode.
From the home screen, touch
Settings
>
Network/Ports
>
Wireless
>
Wireless Security Mode
.
Is the correct wireless security mode selected?
Go to step 6.
Go to step 5.
Step 5
Select the correct wireless security mode.
Can the printer connect to the Wi
‑
Fi network?
The problem is
solved.
Go to step 6.
Step 6
Make sure that you entered the correct network password.
Note:
Take note of the spaces, numbers, and capitalization in the
password.
Can the printer connect to the Wi
‑
Fi network?
The problem is
solved.
Contact
Issues with supplies
Replace cartridge, printer region mismatch
To correct this problem, purchase a cartridge with the correct region that matches the printer region, or
purchase a worldwide cartridge.
•
The first number in the message after 42 indicates the region of the printer.
•
The second number in the message after 42 indicates the region of the cartridge.
Printer and toner cartridge regions
Region
Numeric code
Worldwide or Undefined region
0
North America (United States, Canada)
1
European Economic Area, Western Europe, Nordic countries, Switzerland
2
Asia Pacific
3
Latin America
4
Rest of Europe, Middle East, Africa
5
Australia, New Zealand
6
Invalid region
9
Note:
To find the region settings of the printer and toner cartridge, print the print quality test pages.
From the home screen, touch
Settings
>
Troubleshooting
>
Print Quality Test Pages
.
Troubleshoot a problem
232
