Action
Yes
No
Step 1
Using the Print Quality Test Pages, check if the distance
between the repeating defects is equal to any of the following:
Imaging unit
•
96 mm (3.78 in.)
•
37.7 mm (1.48 in.)
Toner cartridge
•
43.5 mm (1.71 in.)
•
37.5 mm (1.48 in.)
Transfer roller
•
52 mm (2.05 in.)
Fuser
•
79.8 mm (3.14 in.)
•
62.5 mm (2.46 in.)
Does the distance between the repeating defects match the toner
cartridge or imaging unit measurements?
Go to step 2.
Take note of the
distance, and then
contact
Step 2
a
Replace the affected supply item.
b
Print the document.
Do the repeating defects appear?
Contact
The problem is
solved.
Print jobs do not print
Action
Yes
No
Step 1
a
From the document you are trying to print, open the Print
dialog, and then check if you have selected the correct printer.
b
Print the document.
Is the document printed?
The problem is
solved.
Go to step 2.
Step 2
a
Check if the printer is on.
b
Resolve any error messages that appear on the display.
c
Print the document.
Is the document printed?
The problem is
solved.
Go to step 3.
Troubleshoot a problem
205
