Lexmark XC2132, Service Manual

Page: 161 / 430

4
In the Web browser address bar, type
http://MFP/<IP address>/se
.
5
Click Report a Fax Problem . The fax check list displays.
6
Fill in the requested information. This is where you will type in the information you retrieved in step 3. Second-level
support can assist you if you have questions about the information requested on the page.
Note: The fields requesting the code levels, model number, type of problem are auto
‑
filled. If the information is
not in the fields, it can be retrieved from the SE menu. The SE menu can be accessed by pressing
**411
or
typing
http://MFP/<IP address>/se
in a Web browser.
7
After all the requested information is entered into the Fax Checklist Web page, press the Submit button on the
bottom of the page. A dialogue asking you to save the file appears.
Note: The file generated by the MFP is not automatically transmitted to second
‑
level support. It is placed on the
computer desktop.
8
Enter a name for the file, and indicated where you want to save the file.
9
Press OK . The file appears on the desktop.
10
E
‑
mail the file to second
‑
level support.
Input option hardware errors
•
“550
‑
sheet and 650
‑
sheet trays input option symptoms” on page 161
• “Tray (x) sensor service check” on page 162
• “550 and 650 input option service checks” on page 163
550
‑
sheet and 650
‑
sheet trays input option symptoms
Symptom Action
Printer fails to recognize the option is
installed. Go to “Option and media size not recognized service check” on page 163 .
Tray X does not recognize the media size
loaded. Go to “Option and media size not recognized service check” on page 163 .
Tray missing message appears even if
media tray is installed.
Media tray does not fit in the drawer.
Go to “Tray (x) sensor service check” on page 162 .
Double feed Go to “Double feed and printout skewed service check” on page 166 .
7527
Diagnostic information
161