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Lexmark XC2132, Service Manual

The Lexmark XC2132 is a cutting-edge multifunction color laser printer designed to meet all your office needs. To ensure optimal performance and maintenance, you can easily access the free Service Manual by downloading it from manualshive.com. This comprehensive manual provides step-by-step instructions for troubleshooting and maintaining your Lexmark XC2132.

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900.xx System software error service check

Note: 

Make sure to perform the 

“Steps before starting the 9yy service checks” on page 104

 before proceeding.

There are different types of 900.xx errors that can occur. There may be a communication problem (bad cable, network
connection, and so on) software issue, or a hardware problem with the controller board of ISP (Internal Solutions Port).
The communication and software aspects should be checked first. Determine if the problem is constant or intermittent.
use the troubleshooting procedure below to isolate the issue. Take any notes as instructed. You will need that
information in the event you need to contact your next level support.

Note: 

Before troubleshooting, determine the operating system used when the error occurred. If possible, determine

whether or PostScript or PCL files was sent to the device when the error occurred. Ask the customer which Lexmark
Solutions applications are installed on the device.

Actions

Yes

No

Step 1

POR the printer.

Does the error occur?

Go to step 2.

Problem resolved.

Step 2

a

Write down the exact 900.xx error code displayed on the device.

b

Turn the device off.

c

Clear the print queues.

d

Disconnect all communication cables, and remove all memory
options.

e

Remove all ISP and modem cards.

f

Restart the device into diagnostic mode.

Turn the printer on, press and hold 

3

 and 

6

, and release the buttons

with the installed memory and processor speed displays.

Does the 900.xx error occur during startup?

Go to step 3.

Go to step 6.

Step 3

Check all the cables connected to the RIP board for proper connectivity.

Are the cables properly connected?

Go to step 5.

Go to step 4.

7527

Diagnostic information

107

Summary of Contents for XC2132

Page 1: ...CX310 CX410 CX510 and XC2132 MFP Machine Type 7527 2xx 4xx 63x 697 Service Manual Start diagnostics Maintenance Safety and notices Trademarks Index December 17 2013 www lexmark com P N 12G3313 ...

Page 2: ... may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and verification of operation in conjunction with other products programs or services except those expressly designated by the manufacturer are the user s responsibility Trademarks Lexmark Lexmark with diamond design and MarkNet are trad...

Page 3: ...ecurity notice 32 Tools required for service 33 Diagnostic information 35 Troubleshooting overview 35 Performing the initial troubleshooting check 35 Power on Reset POR sequence 36 Using Safe Mode 36 Fixing print quality issues 37 Initial print quality check 38 Toner smear check 38 Background or toner fog check 39 Blank pages check 41 Blurred or fuzzy print check 42 Half color page check 42 Horizo...

Page 4: ...3 errors 96 141 errors 99 147 errors 101 171 errors 103 Steps before starting the 9yy service checks 104 900 errors 106 91y errors 112 938 errors 112 95y errors 113 96y errors 116 97y errors 117 982 errors 118 990 errors 118 Base printer symptoms 120 Dead printer service check 121 Front door sensor or switches service check 123 Narrow media sensor service check 127 Operator panel display is dim an...

Page 5: ...51 Blank spaces on incoming fax service check 152 Stretched words on incoming fax service check 152 Fax reception service check 152 Fax transmission service check 154 Fax error log codes 156 Escalating a fax issue to second level support 160 Input option hardware errors 161 550 sheet and 650 sheet trays input option symptoms 161 Tray x sensor service check 162 550 and 650 input option service chec...

Page 6: ...onfiguration menu 216 Entering the Configuration menu 216 Action for prompts 217 ADF Edge Erase 217 Size sensing 217 Print Quality Pages 218 Color Trapping 218 Reports 218 Panel Menus 219 PPDS Emulation 219 Download emuls 219 Safe Mode 219 Demo Mode 219 Factory Defaults 219 Energy Conserve 220 Fax low power support 220 Min copy memory 221 Num pad job assist 221 Format fax storage 221 Flatbed edge ...

Page 7: ... Horizontal sliding contact connector 242 Low Insertion Force LIF connector 245 Removal procedures 246 Left side removals 246 Left cover assembly removal 246 EP drive assembly removal 247 Low voltage power supply LVPS assembly removal 253 Fuser exit sensor removal 254 Speaker removal 256 Right side removals 256 Right cover assembly removal 256 Fuser drive motor assembly removal 257 Toner meter cyc...

Page 8: ...side removals 312 Top cover assembly removal 312 Output bin tray and exit bail removal 316 AIO toner cover removal 318 AIO link removal 319 AIO release lever removal 320 Bin full flag removal 321 Narrow media sensor removal 321 Narrow media sensor flag removal 323 Printhead removal 324 Redrive unit removal 324 ADF scanner removals 326 ADF assembly removal 326 ADF input tray removal 328 ADF separat...

Page 9: ...0 Legend 360 Assembly 1 Covers 361 Assembly 2 Scanner 363 Assembly 3 Paperpath 365 Assembly 4 Operator panels 369 Assembly 5 Electronics 373 Assembly 6 Cables and sensors 377 Assembly 7 Media drawers and trays 379 Assembly 8 Options and miscellaneous 381 Appendix A Printer specifications 383 Power specifications 383 Electrical specifications 383 Operating clearances 384 Acoustics 385 Environment 3...

Page 10: ...ry 394 Electrophotographic process EP process 394 Electrophotographic process basics 394 ADF theory 398 ADF theory of operation 398 Color theory 400 Color theory 400 Appendix D Acronyms 405 Acronyms 405 Appendix E Screw and retainer identification table 407 Screw and retainer identification table 407 Index 410 Part number index 417 Part name index 423 7527 Table of contents 10 ...

Page 11: ...etzt sind die die Werte für Klasse I überschreitet Avis relatif à l utilisation du laser L imprimanteestcertifiéeconformeauxexigencesdelaréglementationdesEtats Unis relativeauxproduits laser DHHS 21CFR Chapter I Subchapter J for Class I 1 Pour les autres pays elle est certifiée conforme aux exigences des normes IEC 60825 1 relatives aux produits laser de classe I Les produits laser de Classe I ne ...

Page 12: ...s Laserinformatie Deze printer is in de Verenigde Staten gecertificeerd als een product dat voldoet aan de vereisten van DHHS 21 CFR hoofdstuk 1 paragraaf J voor laserproducten van klasse I 1 Elders is de printer gecertificeerd als een laserproduct van klasse I dat voldoet aan de vereisten van IEC 60825 1 Laserproducten van klasse I worden geacht geen gevaar op te leveren De printer bevat intern e...

Page 13: ...aser og som opererer i bølgelengder på 655 675 nanometer Lasersystemet og skriveren er utformet slik at mennesker ikke utsettes for laserstråling utover nivået i klasse I under normal drift vedlikehold eller foreskrevet service Avís sobre el làser AlsEUA laimpressoraestàcertificadadeconformitatambelsrequisitsdelcapítolI apartatJdelCFR21delDepartament de Salut i Serveis Humans per a productes làser...

Page 14: ...mation for this product has been prepared for use by a professional service person and is not intended to be used by others There maybean increased riskofelectricshockand personal injuryduring disassemblyandservicing ofthis product Professional service personnel should understand this and take necessary precautions CAUTION POTENTIAL INJURY The lithium battery in this product is not intended to be ...

Page 15: ...twortung oder Haftung für die Sicherheit übernommen Die Wartungsinformationen für dieses Produkt sind ausschließlich für die Verwendung durch einen Wartungsfachmann bestimmt Während des Auseinandernehmens und der Wartung des Geräts besteht ein zusätzliches Risiko eines elektrischen Schlags und körperlicher Verletzung Das zuständige Fachpersonal sollte entsprechende Vorsichtsmaßnahmen treffen VORSI...

Page 16: ...utilitzen peces de recanvi no autoritzades La informació pel manteniment d aquest producte està orientada exclusivament a professionals i no està destinada a ningú que no ho sigui El risc de xoc elèctric i de danys personals pot augmentar durant el procés de desmuntatge i de servei d aquest producte El personal professional ha d estar ne assabentat i prendre les mesures convenients ATENCIÓ La bate...

Page 17: ...当心一可能的伤害 本产品中的锂电池不可更换 如果不正确更换锂电池 可能会有爆炸危险 不要再 充电 拆解或 焚烧锂电池 丢弃旧的锂电池时应按照制造商的指导及当地法规进行处理 7527 Notices and safety information 17 ...

Page 18: ...7527 18 ...

Page 19: ...ains the available options and other features of the product Appendix C Theory of operation contains the theory of operation Appendix D Acronyms contains the list of acronyms in the manual and their meanings Service manual conventions Note A note provides additional information Warning Potential Damage A warning identifies something that might damage the product hardware or software This service m...

Page 20: ...550 and 650 input option service check group and topics Updated the Tray x sensor service check topic Added the Restoring the printer configuration after replacing the controller board topic under the Removal precautions July 22 2013 Updated the description for Left Margin under Registration July 5 2013 Updated the ADF paper jam service check Added the following service checks Invalid firmware con...

Page 21: ...ts packet PN 40X7832 in Assembly 3 of the parts catalog chapter Updated the description for PN 40X7652 to Spring parts packet from Screw parts packet in Assembly 3 of the parts catalog chapter Replaced PN 40X0259 to PN 40X4596 for the Brazil power cord in Assembly 5 of the parts catalog chapter Updated the description for PN 40X1766 to Bolivia and Peru only in Assembly 5 of the parts catalog chapt...

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Page 23: ...d drive 7527 697 The diagnostic information in this manual leads you to the correct field replaceable unit FRU or part Use the error code charts symptom index and service checks to determine the symptom and then repair the failure After you complete the repair perform tests as needed to verify the repair To begin diagnosing a problem go to Diagnostic information on page 35 See Repair information o...

Page 24: ...th print quality and the ability of the printer to feed the paper correctly Leave paper in its original wrapper until it is time to use it This limits the exposure of paper to moisture changes that can degrade its performance Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing Extend the time to several days if the storage or transportation...

Page 25: ...igned for electrophotographic printing Selecting preprinted forms and letterhead Use these guidelines when selecting preprinted forms and letterhead Use grain long for 60 90 g m2 16 24 lb paper Use only forms and letterhead printed using an offset lithographic or engraved printing process Avoid paper with rough or heavily textured surfaces Use inks that are not affected by the resin in toner Inks ...

Page 26: ...e types of paper consult your paper supplier Suitable sheet to sheet coefficient of friction 0 4 0 6 Sufficient bending resistance in the direction of feed Recycled paper paper of lower weight 60 g m2 16 lb bond and or lower caliper 3 8 mils 0 1 mm and paper that is cut grain short for portrait or short edge fed printers may have lower bending resistance than is required for reliable paper feeding...

Page 27: ... feeder A B C Two sided Faceup Load the sheet with the bottom edge entering the printer first Multipurpose feeder One sided Facedown Load the sheet with the top edge entering the printer first Multipurpose feeder Two sided Faceup Load the sheet with the bottom edge entering the printer first Note Check with the manufacturer or vendor to determine whether or not the preprinted letterhead is accepta...

Page 28: ...er or 25 cotton Use only new envelopes from undamaged packages To optimize performance and minimize jams do not use envelopes that Have excessive curl or twist Are stuck together or damaged in any way Have windows holes perforations cutouts or embossing Have metal clasps string ties or folding bars Have an interlocking design Have postage stamps attached Have any exposed adhesive when the flap is ...

Page 29: ...rted paper sizes types and weights The following tables provide information on standard and optional paper sources and the sizes types and weights of paper they support Note For an unlisted paper size select the closest larger listed size Supported paper sizes Note Your printer model may have a 650 sheet duo tray which consists of a 550 sheet tray and an integrated 100 sheet multipurpose feeder Th...

Page 30: ...1 1 1 1 X Statement 140 x 216 mm 5 5 x 8 5 in X X 1 X X Universal 76 x 127 mm 3 x 5 in to 216 x 356 mm 8 5 x 14 in X 1 3 X 1 3 X X 1 The paper source supports paper size without size sensing 2 Universal is supported in the standard 250 and optional 550 sheet trays only if the paper size is from 148 x 215 9 mm 5 83 x 8 5 in to 215 9 x 355 6 mm 8 5 x 14 in 3 Universal is supported in the multipurpos...

Page 31: ... X B5 Envelope 176 x 250 mm 6 9 x 9 8 in X X 1 X X X X Other Envelope 98 x 162 mm 3 9 x 6 3 in up to 176 x 250 mm 6 9 x 9 8 in X X 1 X X X X 1 The paper source supports paper size without size sensing 2 Universal is supported in the standard 250 and optional 550 sheet trays only if the paper size is from 148 x 215 9 mm 5 83 x 8 5 in to 215 9 x 355 6 mm 8 5 x 14 in 3 Universal is supported in the m...

Page 32: ...erhead Preprinted Colored Light Heavy Rough Cott on Custom Type x Card stock X Transparencie s X X X Labels Paper X Envelope X X X X Data security notice 1 This printer contains various types of memory that are capable of storing device and network settings information from embedded solutions and user data The types of memory along with the types of data stored by each are described below Volatile...

Page 33: ... hard disk see the menu item under Configuration menu on page 216 pertaining to this The following parts are capable of storing memory printer control panel UICC User Interface Controller Card controller board optional hard drives Note The printer control panel and controller board contain NVRAM 2 After removing the old part it must be returned to your next level of support Tools required for serv...

Page 34: ...7527 34 ...

Page 35: ...ool before touching Troubleshooting overview Performing the initial troubleshooting check on page 35 Power on Reset POR sequence on page 36 Using Safe Mode on page 36 Performing the initial troubleshooting check Before you start the troubleshooting procedures perform the following checks With the power cord unplugged from the electrical outlet check that the cord is free from the breakage short ci...

Page 36: ...Mode Safe Mode lets the printer continue to operate in a special limited mode in which it attempts to continue offering as much functionality as possible despite known issues Warning Potential Damage Safe Mode is intended as a short term workaround and should be used only in the case of a non critical error when a print job must be completed before service can be arranged to repair the printer The...

Page 37: ...pen messages are not reported Rear door open messages do not occur Reduce print speed Pages are printed slower N A Reduce time to first print Slower time to first print N A Fixing print quality issues Initial print quality check on page 38 Toner smear check on page 38 Background or toner fog check on page 39 Blank pages check on page 41 Blurred or fuzzy print check on page 42 Half color page check...

Page 38: ...g are set to their default values Color Correction Set to Auto Print Resolution Set to 4800 dpi print quality problems should be checked at different resolution settings Toner Darkness Set to 4 default Color Saver Set to OFF RGB Brightness RGB Contrast RGB Saturation Set to 0 Color Balance Select Reset Defaults to zero out all colors Check the paper type texture and weight settings against the pap...

Page 39: ...PS See Low voltage power supply LVPS assembly removal on page 253 Does this fix the problem The problem is solved Contact your next level of support Background or toner fog check Actions Yes No Step 1 Read the current status of the imaging unit from the customer menus To view the status of the photoconductor units a In Ready mode press Menus b Select Reports and press Select c Select Device Statis...

Page 40: ...ITU Is a problem found Replacethefailingpart Imagetransferunit See Imaging unit IU removal on page 267 High voltage power supply HVPS See High voltage power supply HVPS removal on page 263 Go to step 6 Step 6 With the printer off reset the cable in the JHVPS1 connector Does this fix the problem Problem is solved Go to step 7 Step 7 Replace the HVPS See High voltage power supply HVPS removal on pag...

Page 41: ... solved Go to step 4 Step 4 POR into the Diagnostics menu and then perform a cartridge drive motor test for the missing color Diagnostics Menu MISC TESTS Motor Detect Does the motor run Go to step 5 Replace the main drive gear assembly See Main drive gear assembly with motor removal Step 5 Remove the developer unit See Developer unit removal on page 262 Check the developer cartridge contacts from ...

Page 42: ...3 and 6 2 Select Reset Color Cal and press Select 3 Select TPS Setup 4 Select Reset Color Cal and press Select Resetting appears When the reset is complete the screen is automatically returned to TPS Setup Blurred or fuzzy print is usually caused by a problem in the main gear drive assembly or in the image transfer unit ITU Check the main drive gear assembly and ITU for correct operation Blurred p...

Page 43: ... step 3 Step 3 Does the distance measure 37 7 55 or 78 5 mm Replace the ITU See Image transfer unit ITU Go to step 4 Step 4 Does the distance measure 43 9 mm or 45 5 Replacethe developers that match the missing color black cyan magenta or yellow See Developer unit removal Check the various rollers in the printer for debris Horizontal line check Either the photoconductor unit or one of the develope...

Page 44: ... attaching to the photoconductor unit developer roll or transfer belt Actions Yes No Step 1 Is there any loose or foreign material on the imaging unit Inspect the imaging unit by looking at the individual developers and photoconductors Clean or replace the faulty unit See Imaging unit IU removal on page 267 Go to step 2 Step 2 Is there any loose or foreign material on the developer roll Replace th...

Page 45: ...responding to the color of the image See Developer unit removal on page 262 Replace the imaging unit or the photoconductor unit See Imaging unit IU removal on page 267 Step 3 Is the distance between the original image and the residual image 94 2 mm Replace the photoconductor l Go to step 4 Step 4 Run the Menu Setting Page twice to clear any debris a Press Menu on the control panel b Select Reports...

Page 46: ...he contact springs are properly mounted and that the charge roll contact spring is making good contact with the HVPS spring that runs through the left printer frame See Toner cartridge contacts removal on page 269 to view the proper mounting and for removal procedures Are the springs defective Replace the transfer contact assembly See Toner cartridge contacts removal on page 269 Go to step 4 Step ...

Page 47: ...age 71 29y paper jams on page 74 Avoiding jams Load paper properly Make sure paper lies flat in the tray Do not remove a tray while the printer is printing Do not load a tray while the printer is printing Load it before printing or wait for a prompt to load it Do not load too much paper Make sure the stack height is below the maximum paper fill indicator Do not slide the paper into the tray Load p...

Page 48: ...system access the Paper menu using Local Printer Settings Utility or Printer Settings Store paper according to manufacturer recommendations Understanding jam messages and locations When a jam occurs a message indicating the jam location and information to clear the jam appears on the printer display Open the doors covers and trays indicated on the display to remove the jam Note When Jam Recovery i...

Page 49: ...Pull out the indicated tray and then remove the jammed paper 7 Multipurpose feeder x page jam clear multipurpose feeder 250 xx Push the paper releaselever to lift thepaper rollers and then remove the jammed paper 8 Manual feeder x page jam clear manual feeder 251 xx Remove the jammed paper 200 paper jams x page jam open front door 20y xx 1 Open the front door CAUTION HOT SURFACE The inside of the ...

Page 50: ...200 xx Input S2 sensor service check on page 51 200 03 The input S2 sensor did not make Go to 200 xx Input S2 sensor service check on page 51 200 05 The input S2 sensor did not break Go to 200 xx Input S2 sensor service check on page 51 200 20 The staging motor has an error Go to Paper pick motor drive assembly service check on page 102 200 21 The staging motor has an error Go to Paper pick motor ...

Page 51: ...Open the front door to access the jam area and then remove the jammed page or pages Does this solve the problem The problem is solved Go to step 2 Step 2 Remove tray 1 Is the input S2 sensor flag A damaged Replace the paper pick motor drive assembly See Paper pick motor drive assembly standard tray removal on page 305 Go to step 3 7527 Diagnostic information 51 ...

Page 52: ...Base Sensor Test and press Select b Select S2 Sensor and press Select c Pull tray 1 out and rotate the S2 sensor flag A The S2 sensor is located in the front of the center paper pick motor drive assembly housing It should rotate freely and return to its original position Watch the display while pushing up on the flag Does the display indicate Media Clean and Media Present The problem is solved Go ...

Page 53: ...ltage approximately 5 V dc Replace the paper pick motor drive assembly See Paper pick motor drive assembly standard tray removal on page 305 Replace the controller board See Controller board removal on page 309 202 paper jams x page jam open front door to clear fuser 20y xx 1 Open the front door CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot comp...

Page 54: ...2 Open the top door 7527 Diagnostic information 54 ...

Page 55: ...3 Pull the green lever to open the fuser cover 4 Hold down the fuser cover and then remove the jammed paper Note Make sure all paper fragments are removed 7527 Diagnostic information 55 ...

Page 56: ... sensor Multiple pages of media are jammed at the exit sensor Go to 202 xx fuser exit sensor service check on page 58 202 01 The exit sensor is obstructed Go to 202 xx fuser exit sensor service check on page 58 202 02 The exit sensor was made early Go to 202 xx fuser exit sensor service check on page 58 202 03 The exit sensor did not make Go to 202 xx fuser exit sensor service check on page 58 202...

Page 57: ...y The fuser is past end of life Go to 202 xx fuser exit sensor service check on page 58 202 53 The exit sensor did not make The fuser is past end of life Go to 202 xx fuser exit sensor service check on page 58 202 54 The exit sensor broke early The fuser is past end of life Go to 202 xx fuser exit sensor service check on page 58 202 55 The exit sensor did not break The fuser is past end of life Go...

Page 58: ...he jam area and then remove the jammed page or pages Does this solve the problem The problem is solved Go to step 2 Step 2 Open the front cover Is the sensor dislodged or damaged Replace the fuser exit sensor See Fuser exit sensor removal on page 254 Go to step 3 7527 Diagnostic information 58 ...

Page 59: ...t Base Sensor Test and press Select b Select Fuser Exit Sensor and press Select c Watch the display while rotating the flag in and out of the sensor Did the sensor go from closed to open The problem is solved Go to step 4 Step 4 Turn the printer off and then remove the rear shield See Rear cover removal on page 307 Is the cable correctly connected to JBIN1 on the controller board and to the sensor...

Page 60: ... correct Replace the fuser exit sensor See Fuser exit sensor removal on page 254 Replace the controller board See Controller board removal on page 309 203 paper jams x page jam clear standard bin 203 xx 1 Open the top door 2 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 7527 Diagnostic information 60 ...

Page 61: ...To reduce the risk of injury from a hot component allow the surface to cool before touching a If there is a jammed paper under the fuser then firmly grasp the paper on each side and then gently pull it out Note Make sure all paper fragments are removed 7527 Diagnostic information 61 ...

Page 62: ...green lever to open the fuser cover c If there is a jammed paper in the fuser then hold down the fuser cover and then remove the paper Note Make sure all paper fragments are removed 7527 Diagnostic information 62 ...

Page 63: ...nter control panel touch Done to clear the message and continue printing 23y paper jams x page jam open front door to clear duplex 23y xx 1 Open the front door CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching 7527 Diagnostic information 63 ...

Page 64: ...er on each side and then gently pull it out Note Make sure all paper fragments are removed 3 Close the front door 4 From the printer control panel touch Done to clear the message and continue printing 7527 Diagnostic information 64 ...

Page 65: ...sensor did not make while duplexing Go to 200 xx Input S2 sensor service check on page 51 232 05 The input S2 sensor did not break while duplexing Go to 200 xx Input S2 sensor service check on page 51 230 xx Duplex manual feed sensor S1 service check Actions Yes No Step 1 Open the front door to access the jam area and then remove the jammed page or pages Does this solve the problem The problem is ...

Page 66: ...he obstruction and restart the test Go to step 6 Step 6 Inspect the spring loaded shaft flag B in the tray The flag portion of the shaft intercepts the sensor except when a sheet is being staged for duplexing Does the shaft rotate freely and return to home position flag at top of rotation Go to step 7 Replace the tray with a new one Step 7 is the flag on the shaft broken Replace the tray Go to ste...

Page 67: ...rsists then go to step 8 Step 9 Turn the printer on and check the values at JFUSES1 Pin 8 Ground Pin 9 3 3 V dc Are the values approximately correct Replace the duplex sensor See Duplex sensor removal on page 302 Replace the controller board See Controller board removal on page 309 24y paper jams x page jam open tray x 24y xx 1 Pull out the tray completely Note The message on the printer display d...

Page 68: ...on page 51 243 xx A single or multiple page media jam in the 650 sheet Duo Drawer tray 2 Multiple pages of media are jammed in the 650 sheet Duo Drawer tray 2 Go to 200 xx Input S2 sensor service check on page 51 244 xx A single or multiple page media jam in the 650 sheet Duo Drawer tray 2 Multiple pages of media are jammed in the 650 sheet Duo Drawer tray 2 Go to 200 xx Input S2 sensor service ch...

Page 69: ...2 Flexthesheetsofpaperbackandforthtoloosenthem andthenfanthem Donotfoldorcreasethepaper Straighten the edges on a level surface 3 Reload paper into the multipurpose feeder 7527 Diagnostic information 69 ...

Page 70: ...panel touch Done to clear the message and continue printing x page jam clear manual feeder 251 xx 1 Pull out the standard 250 sheet tray Tray 1 and manual feeder 2 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 7527 Diagnostic information 70 ...

Page 71: ...feeder Go to 200 xx Input S2 sensor service check on page 51 28y paper jams x page jam open automatic feeder top cover 28y xx 1 Remove all original documents from the ADF tray Note The message is cleared when the pages are removed from the ADF tray 2 Open the ADF cover 3 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 7527 Diagn...

Page 72: ...e both active Go to ADF paper jam service check on page 73 283 01 ADF Static Jam 1st Scan Sensor active at POR time Go to ADF paper jam service check on page 73 283 03 ADF Feed Jam LE of paper does not reach 1st Scan Sensor in time Go to ADF paper jam service check on page 73 283 05 1st Scan Sensor Jam TE never clears 1st Scan Sensor Go to ADF paper jam service check on page 73 286 02 ADF Backfeed...

Page 73: ... would keep it from contacting the paper present sensor actuator Also check to see if the paper is moist or heavy Is the paper damaged or out of specification Retry the job using different media If the error persists then go to step 5 Go to step 5 Step 5 Perform the ADF pick motor and ADF feed motor tests See Scanner tests on page 211 Are the motors working properly Go to step 6 Go to step 10 Step...

Page 74: ...the controller board Pin 14 and 16 should measure 24VDC Pins 15 and 22 should measure 3 3VDC Are there signals or voltages present Replace the ADF assembly See ADF assembly removal on page 326 Replace the controller board See Controller board removal on page 309 29y paper jams 29y paper jam messages Error code Description Action 290 11 ADF Cover Open Jam Posted when ADF top cover is opened during ...

Page 75: ...he sensor Does this fix the issue Issue resolved Go to step 8 Step 8 Inspect the connections on the ADF relay card in the ADF Are all the connections properly connected Go to step 9 Secure all the connections Step 9 Check the ADF cable for continuity Is there continuity Go to step 10 Replace the ADF cable Step 10 Check for signals or voltages from JADF1 on the controller board Pin 11 and 12 should...

Page 76: ...t successful scan job Touch Finish job without further scanning to end the last successful scan job Note This does not cancel the scan job All successfully scanned pages will be processed further for copying faxing or e mailing Touch Cancel job to clear the message and cancel the scan job Color cartridge low 88 xy You may need to order a toner cartridge If necessary select Continue to clear the me...

Page 77: ...ferent printer model From the printer control panel select Continue to clear the message For non touch screen models press OK to confirm Defective flash detected 51 Try one or more of the following Replace the defective flash memory card From the printer control panel select Continue to ignore the message and continue printing For non touch screen models press OK to confirm Cancel the current prin...

Page 78: ...ng From the printer control panel touch Continue to clear the message Complete the Analog Fax setup If the message appears again after completing the setup then contact your system support person Incompatible tray x 59 Remove and then reinstall the indicated tray to clear the message Incorrect paper size open paper source 34 Try one or more of the following Load the correct size of paper in the tr...

Page 79: ... control panel select Continue to clear the message For non touch screen printer models press OK to confirm Delete other held jobs to free up additional printer memory Load paper source with custom type name Try one or more of the following Load the tray or feeder with the correct size and type of paper To use the tray with the correct paper size or type select Finished loading paper on the printe...

Page 80: ...lear the message For non touch screen printer models press OK to confirm Turn off the printer wait for about 10 seconds and then turn the printer back on Update the network firmware in the printer or print server For more information contact customer support Memory full cannot print faxes From the printer control panel touch Continue to clear the message without printing Held faxes attempt to prin...

Page 81: ...rinter or its associated components Warning Potential Damage Potential Damage Use of third party supplies or parts can affect warranty coverage Damage caused by the use of third party supplies or parts may not be covered by warranty To accept any and all of these risks and to proceed with the use of non genuine supplies or parts in your printer press and hold Cancel and on the printer control pane...

Page 82: ...s section of the User s Guide Remove the unresponsive imaging kit and then reinstall it Note If the message appears after reinstalling the supply then the imaging kit may be defective Replace the imaging kit Reload printed pages in Tray x Try one or more of the following From the printer control panel select Continue to clear the message and continue printing the second side of the sheet For non t...

Page 83: ...ner cartridge that matches the region number of the printer x indicates the value of the printer region y indicates the value of the cartridge region x and y can have the following values 0 Global 1 United States Canada 2 European Union EU European Economic Area EEA Switzerland 8 Rest of the world 9 Invalid Notes The x and y values are the xy of the error code shown on the printer control panel Th...

Page 84: ...dthenreportthemessage The printer is scheduled for maintenance Replace missing color cartridge 31 xy Install the indicated toner cartridge to clear the message For more information see the Replacing supplies section of the User s Guide Replace missing black and color imaging kit 31 xy Installtheindicatedimagingkittoclearthemessage Formore information seethe Replacingsupplies sectionoftheUser s Gui...

Page 85: ...canner Scanner jam remove all originals from the scanner 2yy xx Remove the jammed paper from the scanner Scanner jam remove jammed originals from the scanner 2yy xx Remove the jammed paper from the scanner SMTP server not set up Contact system administrator From the printer control panel touch Continue to clear the message Note If the message appears again then contact your system support person S...

Page 86: ...e missing supply and then resent the print job Too many flash options installed 58 1 Turn off the printer 2 Unplug the power cord from the electrical outlet 3 Remove the extra trays 4 Connect the power cord to properly grounded electrical outlet 5 Turn the printer back on Too many trays attached 58 1 Turn off the printer 2 Unplug the power cord from the electrical outlet 3 Remove the extra trays 4...

Page 87: ... xy You may need to order a waste toner bottle If necessary select Continue on the printer control panel to clear the message and continue printing For non touch screen printer models press OK to confirm Weblink server not set up Contact system administrator An error occurred on the SMTP server or the SMTP server is not configured properly From the printer control panel touch Continue to clear the...

Page 88: ...k service check on page 137 110 errors 110 error messages Error code Description Action 110 xx The printhead color error Go to Printhead service check on page 89 110 01 The printhead color lost HSYNC 110 02 The printhead color failed to complete servo 110 03 The printhead color mirror motors lost motor lock 110 04 The printhead color mirror motors lost motor lock 110 05 Failure reading NVRAM from ...

Page 89: ...oints and the cable or connector for any other damage Is the cable damaged Replace the printhead See Printhead removal on page 324 Go to step 3 Step 3 Turn the printer on and then wait until the printer posts an error Using a voltmeter check the following values at JMIRR1 Pin 1 5 V dc Pin 2 3 3 V dc Pin 3 5 V dc Pin 4 Ground Pin 5 24 V dc Are the values approximately correct Replace the controller...

Page 90: ...nsor event 121 08 Wrong lamp bit is set in NVRAM 121 10 Fuser failed to warm up 121 11 Fuser under temperature error while in standby Go to Fuser service check on page 92 121 12 Fuser under temperature error while printing 121 13 Fuser open thermistor check failed for second thermistor 121 14 Fuser shorted thermistor check failed for hot roll thermistor 121 15 Fuser shorted thermistor check failed...

Page 91: ... standby 121 37 Fuser under temperature while printing 121 38 Fuser open thermistor 121 39 Fuser shorted thermistor 121 40 Fuser shorted thermistor 121 42 Fuser power above maximum 121 5x Fuser is past life and has an error Go to Fuser assembly removal on page 287 121 6x Fuser is past life and has an error 121 7x Fuser is past life and has an error 121 8x Fuser is past life and has an error 121 9x...

Page 92: ...er supply LVPS assembly removal on page 253 Does this solve the problem The problem is solved Go to step 2 Step 2 Turn theprinter off and remove therearcover See Rearcoverremoval on page 307 Check the cable at JFUSES1 for proper connection to the controller board the cable for pinch points and the cable or connector for any other damage Is the cable damaged Replace the fuser cable Go to step 3 752...

Page 93: ...heconnectorJLVPS1forproperconnectiontothecontrollerboard the cable for pinch points and the cable or connector for any other damage Is the cable damaged Repair or replace the LVPS cable Go to step 4 7527 Diagnostic information 93 ...

Page 94: ... assembly See Right cover assembly removal on page 256 Check the thermistor cables and connections B on the right side of the fuser Are the cables or connectors damaged Repair the cables If the cables cannot be repaired then replace the fuser See Fuser assembly removal on page 287 Go to step 5 7527 Diagnostic information 94 ...

Page 95: ...V dc Pin 6 Ground Pin 8 Ground Pin 10 Between 3 and 3 3 V dc Pin 11 Ground no wire Are the values correct Go to step 6 Replace the controller board See Controller board removal on page 309 Step 6 Replace the fuser See Fuser assembly removal on page 287 Does the error clear The problem is solved Replace the controller board See Controller board removal on page 309 7527 Diagnostic information 95 ...

Page 96: ...33 error messages Error code Description Action 133 1x The black cartridge toner meter cycle TMC switch error 11 recoverable 12 nonrecoverable Go to Toner meter sensors Y C M K on TMC card service check on page 97 133 2x Thecyancartridgetonermetercycle TMC switch error 21 recoverable 22 nonrecoverable 133 3x The magenta cartridge toner meter cycle TMC switch error 31 recoverable 32 nonrecoverable ...

Page 97: ...Yes No Step 1 Remove the toner cartridge and inspect the lenses on the toner meter cycle TMC card Are the lenses blocked damaged or dirty Repair or replace the TMC card See Toner meter cycle TMC card removal on page 258 Go to step 2 7527 Diagnostic information 97 ...

Page 98: ...sure the values below at JCTM1 during POR Pin 1 5 V dc Pin 2 3 3 V dc Pin 3 3 3 V dc Pin 4 3 3 V dc Pin 5 3 3 V dc Pin 6 Ground Are any of the values incorrect Replace the controller board Controller board removal on page 309 Replace the TMC card See Tonermeter cycle TMC card removal on page 258 7527 Diagnostic information 98 ...

Page 99: ...HALLS 141 05 Lost lock for motor 141 06 Excessive SAP BLDC PWM 141 07 Motor stalled in timebased communication 141 2x Cyan magenta yellow cartridge motor error 141 21 Failed to achieve lock for motor within allotted time 141 22 Time out waiting for SAP BLDC motor to reach valid FG speed 141 23 Time out waiting for MP_NUM_INITIAL_SAP_HALLS 141 24 Time out waiting for SAP BLDC motor 141 25 Lost lock...

Page 100: ...l on page 307 Check the cable JCARTB1 for proper connection to the system board Is the cable properly connected Go to step 2 Reseat the cable Step 2 Check the cable for damage Is the cable damaged Replace the BLDC K transfer module cable See Transfer module removal on page 290 Go to step 3 7527 Diagnostic information 100 ...

Page 101: ... See Controller board removal on page 309 The problem is solved 147 errors 147 error messages Error code Description Action 147 xx Staging motor error Go to Paper pick motor drive assembly service check on page 102 147 01 Staging motor has exceeded the ramp up table 147 02 Staging motor has exceeded number of encoders at minimum PWM 147 03 Staging motor has exceeded number of encoders at maximum P...

Page 102: ...s this solve the problem The problem is solved Go to step 2 Step 2 Turn the printer off and then remove the rear cover See Rear cover removal on page 307 Check the table at JSP1 on the controller board for proper connection Is the cable properly connected Go to step 4 Properly connect the cables and POR the printer Go to step 3 Step 3 Did the printer function correctly after reconnecting the cable...

Page 103: ...s picked Pin 15 5 V dc Pin 16 Ground Are the values approximately correct Replace the paper pick motor drive assembly See Paper pick motor drive assembly standard tray removal on page 305 Replace the controller board See Controller board removal on page 309 171 errors 171 error messages Error code Description Action 171 01 The printer fan has stalled Go to Fan error service check on page 104 7527 ...

Page 104: ...s Before starting the service checks in this section you will need to retrieve certain information This will aid your next level of support in diagnosing the problem before replacing the controller board Warning Potential Damage Do not replace the controller board unless directed by your next level of support 1 Collect the history information and firmware logs Fwdebug and logs tar gz from the SE m...

Page 105: ...g reboots This will provide you a list of the secondary crash codes retrieved from prior reboots Note If there are Fwedebugs listed click Dump Fwedebug log0 Dump Fwedebug log1 and Dump Fwedebug log2 Clicking these links will dump the debug logs to the computer Take note of the destination folder where the logs are saved 3 E mail the logs to your next level of support Note Some machine SE menus giv...

Page 106: ...information from the user Ask the user for information about the following Print job being run Operating system used Print driver used Other information on what was happening when the 9yy error occurred 900 errors 900 error messages Error code Description Action 900 xx Unrecoverable RIP software error illegal trap Go to 900 xx System software error service check on page 107 7527 Diagnostic informa...

Page 107: ...m used when the error occurred If possible determine whether or PostScript or PCL files was sent to the device when the error occurred Ask the customer which Lexmark Solutions applications are installed on the device Actions Yes No Step 1 POR the printer Does the error occur Go to step 2 Problem resolved Step 2 a Write down the exact 900 xx error code displayed on the device b Turn the device off ...

Page 108: ...blem resolved Go to step 31 Step 6 Print the following Error log Menu settings page Network settings page Does the 900 xx error reoccur while these pages are printing Go to step 31 Go to step 7 Step 7 Reattach the communications cable Restart the printer to operating mode Send the printer a print job Does the 900 xx error reoccur Note Before performing this step write down this information about t...

Page 109: ...0 xx error reoccur Go to step 31 Go to step 12 Step 12 Run a scan to PC job Does the 900 xx error reoccur Go to step 31 Go to step 13 Step 13 Is there optional memory installed Go to step 14 Go to step 16 Step 14 Reinstall the memory and send the print job to the device Does the 900 xx error reoccur Go to step 15 Go to step 16 Step 15 Install a Lexmark recommended memory option and send a print jo...

Page 110: ...ort options installed Go to step 22 Problem resolved Step 23 Upgrade the firmware if it has not been upgraded in any previous step Reinstall the first ISP option and restart the device Does the 900 xx error reoccur Go to step 24 Go to step 26 Step 24 Upgrade the firmware if it has not been upgraded in any previous step Contact your next level of support for the correct firmware level to use Restar...

Page 111: ...d restart the device Does the 900 xx error reoccur Go to step 31 Go to step 26 Step 31 Contact your next level of support You will need the following information for them Exact 900 xx error digits and complete error message Printed menu settings page Printed network settings page Device error log A sample print file if error appears to be isolated to a single file File Application used if error is...

Page 112: ...are service check Actions Yes No Turn the printer off and remove the rear cover See Rear cover removal on page 307 Check the cable connections See Controller board removal on page 309 for proper disconnecting and connecting of cables from controller board Are all cable connections secure Replace the controller board See Controller board removal on page 309 Secure all connections POR the printer 93...

Page 113: ...board removal on page 309 952 xx ArecoverableMVRAMCyclicRedundancyCheck CRC error occurred n is the offset at which the error occurred Performing a POR will clear this error 953 xx CX310 CX410 NVRAM chip failure with mirror 1 POR the printer 2 If the problem persists replace the UICC card Go to Operator panel removal for CX310 and CX410 models only on page 276 953 xx CX510 NVRAM chip failure with ...

Page 114: ...rected automaticallyand will notresult in a service error The range of page numbers is from 0 to 1023 956 xx Controller board failure Processor failure Check on 02 for fan error 957 xx Controller board failure ASIC failure 958 xx Printer has performed more than 100 shift and reflash operations as a result of ECC bit corrections 959 xx Controller verification failure of system boot code Go to Inval...

Page 115: ...he printer power off b With the printer off press and hold 6 7 and 8 on the keypad c Turn the printer on d When Restoring Factory Defaults appears release the buttons Note If the printer looks up on the Restoring Factory Defaults then wait two minutes and then turn the printer power off After ten seconds or more turn the printer power back on without holding down any buttons Does the error message...

Page 116: ...y service check on page 116 Memory failure service check Action Yes No Step 1 Check the RAM in slot 2 Is the RAM ok POR the printer Go to step 2 Step 2 Replace the bad memory card Does this solve the problem The problem is solved Contact the next level of support Download emulation cyclic redundancy service check Action Yes No Step 1 Disable the download emulation and then program the download emu...

Page 117: ...vice check on page 117 Standard network network card error service check Action Yes No Step 1 Is the network card installed Go to step 2 Go to step 3 Step 2 Make sure that the network card is installed correctly Ifnot then reinstall the card Does this solve the problem The problem is solved Contact the next level of support Step 3 Replace the controller board Does this solve the problem The proble...

Page 118: ...82 errors 982 error messages Error code Description Action 982 xx Communicationserror detected bythespecified device Note device can be one of the following Tray 2 Tray 3 Call the next level of support 990 errors 990 error messages Error code Description Action 990 xx This error message indicates that an equipment check condition has occurred in the specified device Go to the service check for the...

Page 119: ... 6 Step 6 Remove the rear cover See Rear cover removal on page 307 Check the option cable connected to JOPT1 for continuity Is the cable properly seated Is there continuity Go to step 8 Go to step 7 Step 7 Replace the cable and print from both option trays Did the pages print from both trays Problem resolved Go to step 8 Step 8 Print a menu settings page If two option trays are used then the 650 s...

Page 120: ...ce check Go to Narrow media sensor service check on page 127 Operator panel display is dim and unchanging service check Go to Operator panel display is dim and unchanging service check on page 128 Operator panel displays all diamonds no beeps or five beeps service check Go to Operator panel displays all diamonds no beeps or five beeps service check on page 131 Operator panel display blank service ...

Page 121: ...ler board or any installed option cards or assemblies CAUTION SHOCK HAZARD When you see this symbol there is a danger from hazardous voltage in the area of the product where you are working Unplug the product before you begin or use caution if the product must receive power to perform the task Note Remove any input paper handling options from the printer Actions Yes No Step 1 Check the AC power vo...

Page 122: ...removal on page 307 Is the LVPS cable correctly connected at JLVPS1 on the controller board Go to step 6 Reconnect the cable at JLVPS1 and then go to step 6 Step 6 Turn the printer off and then on Does the problem persist Go to step 7 Problem solved 7527 Diagnostic information 122 ...

Page 123: ... on page 309 Replace the LVPS See Low voltage power supply LVPS assembly removal on page 253 Front door sensor or switches service check Actions Yes No Step 1 Enter Diagnostics Menu Turn the printer on press and hold 3 and 6 and release the buttons with the installed memory and processor speed displays Perform the Base Sensor Test See BASE SENSOR TEST on page 203 a Select Base Sensor Test and pres...

Page 124: ...r Open the toner cover and check the motion of the wed Is the web loose damaged or missing Replace the right cover assembly See Right cover assembly removal on page 256 Go to step 3 Step 3 Open the toner door and inspect the vertical web that pushes and rotates the pivot plate Is it damaged Replace the top cover assembly See Top cover assembly removal on page 312 Go to step 4 7527 Diagnostic infor...

Page 125: ...itches Using a tool such as a spring hook push the metal arms C to check the movement Is there any damage to the switches or the surrounding area Replace the right cover assembly See Right cover assembly removal on page 256 Go to step 5 7527 Diagnostic information 125 ...

Page 126: ...he right cover is in place Turn the printer off and then disconnect the cables at JINT1 and JCVR1 Test continually at the connector under the following conditions With the front cover and toner door closed Test pin 1 and pin 3 at JINT1 cable end and pin 1 and pin 2 at JCVR1 cable end With one or both doors open Pin 2 and 3 at JINT1 cable end should indicate continuity but pins 1 and 2 at JCVR1 sho...

Page 127: ...e front of the top cover assembly Is the narrow media sensor dislodged or damaged Repair or replace the narrow media sensor See Narrow media sensor removal on page 321 Go to step 2 Step 2 Does the flag rotate freely Go to step 3 Reposition or replace the flag See Narrow media sensor removal on page 321 7527 Diagnostic information 127 ...

Page 128: ...ove therearcover See Rearcoverremoval on page 307 Turn the printer on and then click the values below at JBIN1 Pin 1 0 V dc 5 V dc during cycle Pin 2 3 3 V dc beam blocked 0 V dc unblocked Pin 3 Ground Are the values correct Problem resolved Replace the controller board See Controller board removal on page 309 Operator panel display is dim and unchanging service check Replace one of the following ...

Page 129: ... on and then release the buttons when the installed memory and processor speed displays Perform the Panel Test See Panel Test on page 199 Did all the pixels come on Go to step 2 Replace the operator panel See Operator panel removal for CX310 and CX410 models only on page 276 Step 2 Turn the printer off Remove the rear cover See Rear cover removal on page 307 Removetheoperator panel See Operatorpan...

Page 130: ...he operator panel See Operator panel removal for CX510 models only on page 283 Is the operator panel cable properly installed at JLCD1 on the controller board and the operator panel assembly Note JLCD1 is the ribbon cable connector on the right side facing the controller board Go to step 3 Reinstall the cable Step 3 Check the UICC card to display cable Is the display cable installed at the UICC ca...

Page 131: ...n it cannot be used in another printer It must be returned to the manufacturer For CX310 models Actions Yes No Step 1 Turn the printer off Remove the rear cover See Rear cover removal on page 307 Removetheoperator panel See Operatorpanelremoval for CX310and CX410 models only on page 276 Is the operator panel cable properly installed at JLCD1 on the controller board and the operator panel assembly ...

Page 132: ...9 Problem resolved For CX510 models Actions Yes No Step 1 Turn the printer off Remove the rear cover See Rear cover removal on page 307 Remove the operator panel See Operator panel removal for CX510 models only on page 283 Is the operator panel cable properly installed at JLCD1 on the controller board and the operator panel assembly Note JLCD1 is the ribbon cable connector on the right side facing...

Page 133: ...st be returned to the manufacturer Note The printer has detected a problem with the controller board the operator panel assembly cable part of the front cover assembly or the operator panel assembly if POST does not complete The printer emits five beeps and sticks in a continuous pattern until the printer is turned off For CX310 and CX410 models Actions Yes No Step 1 Turn the printer off Remove th...

Page 134: ...cable Step 2 Replace the UICC card to display cable Is the display cable installed at the UICC card correctly Go to step 3 Reinstall the cable Step 3 Replace the display See Operator panel removal for CX510 models only on page 283 Is the operator panel still blank Go to step 4 Problem resolved Step 4 Replace the UICC card See Operator panel removal for CX510 models only on page 283 Is the operator...

Page 135: ...e the operator panel assembly See Operator panel removal for CX310 and CX410 models only on page 276 Problem resolved For CX410 models Actions Yes No Enter Diagnostics Menu turn the printer off press and hold 3 and 6 turn the printer on and then release the buttons when the installed memory and processor speed displays Perform the Button Test See Button Test on page 199 in the Diagnostics menu Did...

Page 136: ...n page 307 Is the cable properly seated in the controller board Go to step 2 Reseat the USB cable Step 2 Replace the USB cable See USB port connector removal on page 284 Is the problem fixed Problem resolved Replace the controller board See Controller board removal on page 309 7527 Diagnostic information 136 ...

Page 137: ...e properly connected to the printer and host PC Go to step 2 Properly connect the cable at both ends Step 2 Try a different USB cable Does this fix the issue Issue fixed Go to step 3 Step 3 Connect a different device to the USB cable Did the host PC see the device Replace the controller board See Controller board removal on page 309 There is an issue with the host machine Network service check Not...

Page 138: ...blem resolved Go to step 5 Step 5 Does the IP address displayed on the network settings page match the IP address in the port of the drivers using the printer Go to step 10 Go to step 6 Step 6 Does the LAN use DHCP Note A printer should use a static IP address on a network Go to step 7 Go to step 9 Step 7 Are the first two segments of the IP address 169 254 Go to step 8 Go to step 9 Step 8 POR the...

Page 139: ...work administrator Step 15 Is the printer on the same wireless network as the other devices Go to step 17 Go to step 16 Step 16 Assign the correct wireless network to the printer Did this fix the problem Problem resolved Go to step 17 Step 17 Are the other devices on the wireless network communicating properly Go to step 18 Contact the network administrator Step 18 Properly reseat the wireless cab...

Page 140: ... is disabled and can t be used This message is posted when the MFP PORs Enter theconfigurationmenu andreenablethe scanner module Goto Scannerdisablederrorservicecheck on page 141 841 xx Scanner failure front side image processing ASIC Invalid configuration or ASIC not found Image pipeline ASIC Go to CCD service check on page 144 Also go to Flatbed home position service check on page 146 842 xx Sca...

Page 141: ...D service check on page 144 846 07 Front magnification exceeds limits RearexcessivevariabilityforMono Red Green or Blue Go to CCD service check on page 144 849 01 Configuration error the device had modem installed but configID indicates it should not Go to Scanner configuration error service check on page 144 849 10 Configuration error the device had HD installed but configID indicates it should n...

Page 142: ...6 Step 6 Replace the ADF cable PORthemachineinto Configuration menu Disable scanner From there select Enabled to change the settings to re enable the scanner module and then save the setting POR the MPF to operating mode Try running a copy from the ADF and flatbed Did the 840 xx error reoccur Go to step 7 The problem is solved Step 7 Replace the ADF assembly See ADF assembly removal on page 326 PO...

Page 143: ...troller board removal on page 309 Does this solve the problem The problem is solved Contact the next level of support ADF service check Action Yes No Step 1 Check all cables connecting the ADF and flatbed to the controller board Are they properly connected Go to step 3 Go to step 2 Step 2 Re connect the cables to the controller board Did this fix the problem The problem is solved Go to step 3 Step...

Page 144: ...f support CCD service check Actions Yes No Step 1 Restart the device and retry the scan copy job Repeat this step with a few copy jobs Does the error return Go to step 2 No issue Step 2 Is the CCD ribbon cable properly connected to JCCD1 on the controller board Go to step 3 Properly connect the ribbon cable to JCCD1 Step 3 Replace the flatbed unit See Flatbed scanner assembly removal on page 333 D...

Page 145: ...er fax machine The other fax machine may be turned off Ask the fax recipient to check their machine Incoming fax has blank spaces or poor quality Go to Blank spaces on incoming fax service check on page 152 Invalid fax partition or fax partition too small Go to Format fax storage on page 221 Some words on an incoming fax are stretched Go to Stretched words on incoming fax service check on page 152...

Page 146: ...vice check Actions Yes No Step 1 Ensure that the flatbed motor cable JFB1 is connected Is the cable connected Go to step 2 Properly connect the cable Step 2 Check pin 1 in JFBM1 for voltage The voltage is only present when a flatbed copy job is running The voltage should measure 24V AC Is voltage present Replace the flatbed unit See Flatbed scanner assembly removal on page 333 Replace the controll...

Page 147: ...heck pin 1 in JHS1 for voltage The voltage should measure 5V DC Pin 2 should be GND Is voltage present and is it correct Replace the flatbed See Flatbed scanner assembly removal on page 333 Replace the controller board See Controller board removal on page 309 ADF rattling noise service check Actions Yes No Step 1 Is the ADF separator roller properly installed If the error persists then go to step ...

Page 148: ...ssembly removal on page 333 Did this fix the problem The problem is solved Go to step 5 Step 5 Replace the controller See Controller board removal on page 309 Did this fix the problem The problem is solved Contact the next level of support ADF streak service check Actions Yes No Do streaks appear on the middle of scans when using the ADF Clean the ADF glass on the flatbed using a lint free cloth A...

Page 149: ...ce check on page 73 Step 4 Is the leading edge of the paper wrinkled or torn Use different media Go to step 5 Step 5 Perform the ADF pick motor and ADF feed motor tests Are the motors working properly Go to step 6 Go to step 8 Step 6 Perform the ADF paper present sensor test See Scanner tests on page 211 Is the sensor working properly Go to step 7 Go to step 8 Step 7 Check the ADF sensor actuators...

Page 150: ...scanner sensor tests See Scanner tests on page 211 Are the sensors working properly Go to step 3 Go to step 4 Step 3 Check the ADF sensor actuators to see if they are dirty or jammed Are the actuators ok Go to step 4 Clean the actuators If any actuators on the ADF are broken then replace the ADF unit See ADF assembly removal on page 326 Step 4 Check all of the connections on the ADF relay card Are...

Page 151: ... the modem card and wall jack Did this fix the problem Problem resolved Go to step 3 Step 3 Test the phone line s ability to send and receive calls Did the phone line work properly Go to step 5 Go to step 4 Step 4 Use the MFP on a properly functioning phone jack Did this fix the problem Problem resolved Go to step 5 Step 5 Is the modem card ribbon cable properly connected to the system board at JM...

Page 152: ...e remain Go to step 4 The problem is solved Step 4 Install a new toner cartridge Does the problem remain Contact the next level of support The problem is solved Stretched words on incoming fax service check Actions Yes No Have a fax sent from another machine Does the problem remain Contact the next level of support The problem is solved Fax reception service check Note Before performing this servi...

Page 153: ...d a VOIP line Go to step 7 Go to step 8 Step 7 Have the system administrator verify that the VOIP server is configured to receive faxes Is the server properly configured Go to step 8 Stop here The issue is VOIP related The VOIP provider needs to change the server configuration Step 8 Is the MFP on a PABX Go to step 9 Go to step 10 Step 9 Enable Behind a PABX under fax settings in the Administratio...

Page 154: ...example if default value is 11 db changing it to 12db will decrease the signal strength by 1db and changing it to 10db will increase the signal strength by 1db Recommended adjustment range is 5 db in 1db steps from the default value Did this fix the problem Stop Problem resolved Gotoyoursecond level of support See Escalating a fax issue to second level support on page 160 Fax transmission service ...

Page 155: ...to step 10 Step 10 Turn on Distinctive ring Did this fix the problem Problem resolved Go to step 11 Step 11 Is the phone line analog Go to step 13 Go to step 12 Step 12 Is the VOIP server configured to support fax Go to step 13 Stop here This is an issue with the VOIP provider Step 13 Does the MFP have reception issues with only a certain remote device Go to step 14 Go to step 15 Step 14 Verify co...

Page 156: ...e if default value is 43 db changing it to 45db will decrease the received signal level by 2db and changing it to 41db will increase the received signal level by 2db Recommended adjustment range is between 33db and 48db in 2db steps Did this fix the problem Problem resolved Go to step 20 Step 20 press 411 to enter the SE Menu Select Print Logs Print the T30 transmission job log Check the error cod...

Page 157: ...tion scheme 802 Too many timeouts occurred during ECM reception If error persists then disable ECM mode 803 Fax cancelled by user No action needed 804 Unexpectedly received a disconnect command from the remote end Check line quality Adjust Transmit Level Receive Threshold values Remote device could be requesting an unsupported feature 805 Remote fax device failed to respond to the DCS command Adju...

Page 158: ... to receive a good frame Adjust Receive Threshold 814 Tried too many times at selected speed using V34 modulation scheme Adjust Transmit Level Adjust to a lower modulation scheme 815 Fax transmission was interrupted due to power failure Troubleshoot MFP if error persists See Modem fax card service check on page 151 818 Fax transmission failed due to insufficient memory to store scanned image Adjus...

Page 159: ...cessfully in V29 terminal modulation scheme Select a lower Max Speed under Fax Send settings Adjust the Transmit Level Check line quality 887 Failure to transmit training successfully in V27 terminal modulation scheme Select a lower Max Speed under Fax Send settings Adjust the Transmit Level Check line quality 888 Failure to transmit training successfully at 2400 bps in V27 terminal modulation sch...

Page 160: ...ved request for unsupported image resolution from remote fax device No action needed A03 Receivedrequestforunsupportedcompression type from remote fax device No action needed A04 Receivedrequestforunsupportedimagelength from remote fax device No action needed F00 Unknown error occurred No action needed Escalating a fax issue to second level support Before contacting the second level support go to ...

Page 161: ...FP is not automatically transmitted to second level support It is placed on the computer desktop 8 Enter a name for the file and indicated where you want to save the file 9 Press OK The file appears on the desktop 10 E mail the file to second level support Input option hardware errors 550 sheet and 650 sheet trays input option symptoms on page 161 Tray x sensor service check on page 162 550 and 65...

Page 162: ...3 not detected Go to Tray 2 or tray 3 not detected service check on page 173 Input option tray 2 or 3 empty Go to Tray 2 or tray 3 empty service check on page 178 Incompatible tray 3 Go to Incompatible tray 3 service check on page 181 Tray x sensor service check Actions Yes No Step 1 a POR the printer b Reseat the printer from the input option Make sure it is installed correctly c Makesuretheinput...

Page 163: ...nd measure the following voltages For tray 1 check JTRAY1 on the controller board for 5 Vdc on pin 1 5 Vdc on pin 2 and GND on pin 3 For tray 2 or 3 check JOPT1 on the controller board for GND on pin 2 GND on pin 3 and 24 Vdc on pin 5 Are the voltage values approximately correct Problem resolved Replace the controller board See Controller board removal on page 309 550 and 650 input option service ...

Page 164: ...ed Test Tray Single Feed Test Does the feed test run successfully on each option Go to step 8 Go to step 5 Step 5 Check the following for any damage For 550 input option Input tray Paper restrains Paper dams Pick pads For 650 input option Input tray Paper restrains Paper dams Pick pads MPF gear MPF pick assembly MPF tray Is the input option tray assembly free of damage Go to step 6 For 550 input o...

Page 165: ...de of a table and check the autoconnect option tray cable for damage Is the tray 2 to controller board cable damaged If the printer autoconnector is damaged then replacethetray2to controller board cable If the option tray autoconnector is damaged then go to step 8 Go to step 9 Step 9 For 550 input option replace the optional 550 sheet drawer For 650 input option replace the optional 650 sheet duo ...

Page 166: ...quence of the input option trays is correct The 650 option tray should be in tray 2 and the 550 option tray should be in tray 3 b Bring the printer into the Diagnostics Menu c Navigate to Feed Test Tray Single Feed Test d Run a continuous feed test feed at least 5 pages Does the feed test run successfully on each option Go to step 8 Go to step 4 Step 4 Isolatetheproblem Verify the problem byinstal...

Page 167: ...amination Top and bottom autoconnector Pass through sensors Feed rollers Input option pick assembly if it can go down every time the paper input tray is inserted Is the option drawer assembly free of damage or contamination Go to step 8 For 550 input option replace the optional 550 sheet drawer For 650 input option replace the optional 650 sheet duo drawer Step 8 a Turn off the printer b Remove th...

Page 168: ...ontroller board See Controller board removal on page 309 Failed to load feed from multipurpose feeder service check Action Yes No Step 1 a Make sure the 650 input option tray is at tray 2 b Make sure the correct 650 tray is inserted on the options drawer c Fan the media d Verify the proper tray settings for the media e Verify the input source f Check the condition of the multipurpose feeder pick t...

Page 169: ...ed Test Tray Single Feed Test Does the feed test run successfully on each option Go to step 8 Go to step 5 Step 5 Check the following for any damage For 550 input option Input tray Paper restrains Paper dams Pick pads For 650 input option Input tray Paper restrains Paper dams Pick pads MPF gear MPF pick assembly MPF tray Is the input option tray assembly free of damage Go to step 6 For 550 input o...

Page 170: ...de of a table and check the autoconnect option tray cable for damage Is the tray 2 to controller board cable damaged If the printer autoconnector is damaged then replacethetray2to controller board cable If the option tray autoconnector is damaged then go to step 8 Go to step 9 Step 9 For 550 input option replace the optional 550 sheet drawer For 650 input option replace the optional 650 sheet duo ...

Page 171: ...tion tray Go to step 3 Go to step 4 Step 3 a Make sure the sequence of the input option trays is correct The 650 option tray should be in tray 2 and the 550 option tray should be in tray 3 b Bring the printer into the Diagnostics Menu c Navigate to Feed Test Tray Single Feed Test d Run a continuous feed test feed at least 5 pages Does the feed test run successfully on each option Go to step 8 Go t...

Page 172: ...amination Top and bottom autoconnector Pass through sensors Feed rollers Input option pick assembly if it can go down every time the paper input tray is inserted Is the option drawer assembly free of damage or contamination Go to step 8 For 550 input option replace the optional 550 sheet drawer For 650 input option replace the optional 650 sheet duo drawer Step 8 a Turn off the printer b Remove th...

Page 173: ... Replace the controller board See Controller board removal on page 309 Tray 2 or tray 3 not detected service check Action Yes No Step 1 a POR the printer b Reseat the input options Does the error remain Go to step 2 Problem resolved Step 2 Is the machine using both 650 and 550 input option tray Go to step 3 Go to step 4 Step 3 a Make sure the sequence of the input option trays is correct The 650 o...

Page 174: ... replace the optional 550 sheet drawer For 650 input option replace the optional 650 sheet duo drawer Step 6 Check the pick tires for wear damage contamination and if they are installed correctly Is the pick tire free of wear and damaged Go to step 7 Replace the pick tire assembly See Pick tire removal on page 343 Step 7 Check the input option drawer and the following for any damage or contaminati...

Page 175: ...ray autoconnector is damaged then go to step 8 Go to step 9 Step 9 For 550 input option replace the optional 550 sheet drawer For 650 input option replace the optional 650 sheet duo drawer Does this fix the problem Problem resolved Go to step 10 Step 10 a Turn off the printer b Remove the rear cover See c Disconnect the cable at JOPT1 on the controller board d Turn the printer on e Measure the vol...

Page 176: ... correct The 650 option tray should be in tray 2 and the 550 option tray should be in tray 3 b Bring the printer into the Diagnostics Menu c Navigate to Feed Test Tray Single Feed Test d Run a continuous feed test feed at least 5 pages Does the feed test run successfully on each option Go to step 8 Go to step 4 Step 4 Isolatetheproblem Verify the problem byinstallingonlyoneinput option to the prin...

Page 177: ...amination Top and bottom autoconnector Pass through sensors Feed rollers Input option pick assembly if it can go down every time the paper input tray is inserted Is the option drawer assembly free of damage or contamination Go to step 8 For 550 input option replace the optional 550 sheet drawer For 650 input option replace the optional 650 sheet duo drawer Step 8 a Turn off the printer b Remove th...

Page 178: ...round Pin 10 Ground Are the voltages correct Contact your next level of support Replace the controller board See Controller board removal on page 309 Tray 2 or tray 3 empty service check Action Yes No Step 1 a Add media on the paper tray b Properly set the paper restraints on the paper tray c POR the printer d Reseat the input option tray from the printer e Refertothemediaspecificationsandcheckthe...

Page 179: ...ed Test Tray Single Feed Test Does the feed test run successfully on each option Go to step 8 Go to step 5 Step 5 Check the following for any damage For 550 input option Input tray Paper restrains Paper dams Pick pads For 650 input option Input tray Paper restrains Paper dams Pick pads MPF gear MPF pick assembly MPF tray Is the input option tray assembly free of damage Go to step 6 For 550 input o...

Page 180: ...de of a table and check the autoconnect option tray cable for damage Is the tray 2 to controller board cable damaged If the printer autoconnector is damaged then replacethetray2to controller board cable If the option tray autoconnector is damaged then go to step 8 Go to step 9 Step 9 For 550 input option replace the optional 550 sheet drawer For 650 input option replace the optional 650 sheet duo ...

Page 181: ...ce of the input option trays is correct The 650 option tray should be in tray 2 and the 550 option tray should be in tray 3 b Bring the printer into the Diagnostics Menu c Navigate to Feed Test Tray Single Feed Test d Run a continuous feed test feed at least 5 pages Does the feed test run successfully on each option Go to step 8 Go to step 4 Step 4 Isolatetheproblem Verify the problem byinstalling...

Page 182: ...amination Top and bottom autoconnector Pass through sensors Feed rollers Input option pick assembly if it can go down every time the paper input tray is inserted Is the option drawer assembly free of damage or contamination Go to step 8 For 550 input option replace the optional 550 sheet drawer For 650 input option replace the optional 650 sheet duo drawer Step 8 a Turn off the printer b Remove th...

Page 183: ...rn off the printer b Remove the rear cover See c Disconnect the cable at JOPT1 on the controller board d Turn the printer on e Measure the voltages below JOPT1 Pin 2 Ground Pin 3 Ground Pin 5 24 V dc Pin 6 Ground Pin 7 5 V dc Pin 9 Ground Pin 10 Ground Are the voltages correct Contact your next level of support Replace the controller board See Controller board removal on page 309 7527 Diagnostic i...

Page 184: ...7527 184 ...

Page 185: ...ough printer menus and to control printer settings Using the printer control panel CX310 Use the To 1 Display Views printing copying e mailing and scanning options Views printer status and error messages 2 Select button Selects menus options and saves settings 3 Arrow buttons Scrolls through menus or settings on the display 4 Keypad Enters numbers letters or symbols 5 Sleep button Enables sleep mo...

Page 186: ...4 Clear all Reset button Resets the default settings of a function such as printing copying or e mailing 5 Keypad Enters numbers letters or symbols 6 Sleep button Enables sleep mode or hibernate mode 7 Cancel button Cancels all printer activity 8 Start button Starts a job depending on which mode is selected 9 Indicator light Checks the status of the printer 10 USB port Connects a flash drive to th...

Page 187: ...s Off The printer is off or in hibernation mode Blinking green The printer is warming up processing data or printing Solid green The printer is on but idle Blinking red The printer requires user intervention Sleep button light Printer status Off The printer is idle or in Ready state Solid amber The printer is in Sleep mode Blinking amber The printer is waking from entering hibernation mode Blinkin...

Page 188: ...nus are available only when the printer is in ready state 6 Status message bar Shows the current printer status such as Ready or Busy Shows printer supply conditions such as Imaging unit low or Cartridge low Shows intervention messages and the instructions on how to clear them 7 Status Supplies Shows a printer warning or error message whenever the printer requires intervention to continue processi...

Page 189: ... icon appears only when you return to the home screen while a memory card or flash drive is connected to the printer 11 Held Jobs Displays all current held jobs 12 Status Supplies Shows a warning or error message whenever the printer requires intervention to continue processing Accesses the messages screen for more information on the message and how to clear it 13 Tips Opens a correct sensitive He...

Page 190: ...Asset Report Active NIC Standard Network1 Standard USB SMTP Setup Security Settings Help Manage Shortcuts Option Card Menu2 Edit Security Setups Miscellaneous Security Settings Confidential Print Erase Temporary Data Files Security Audit Log Set Date and Time General Settings Copy Settings Fax Settings E mail Settings FTP Settings Flash Drive Menu Print Settings Print All Guides Copy Guide E mail ...

Page 191: ...ortcuts Profiles List Print Fonts Print Directory Print Demo Asset Report Active NIC Standard Network or Network x Standard USB SMTP Setup Security Settings Help Manage Shortcuts Option Card Menu Miscellaneous Security Settings Confidential Print Erase Temporary Data Files Security Audit Log Set Date and Time General Settings Copy Settings Fax Settings E mail Settings FTP Settings Flash Drive Menu...

Page 192: ...SMTP Setup Security Settings Help Option Card Menu Confidential Print Security Audit Log Set Date and Time General Settings Copy Settings E mail Settings FTP Settings Print Settings Print All Guides Copy Guide E mail Guide FTP Guide Color Quality Print Defects Guide Information Guide Supplies Guide index of each installed DLE Diagnostics menu Entering diagnostics mode on page 193 REGISTRATION on p...

Page 193: ...ick Test on page 195 To set Registration 1 Select Registration from the Diag Menu and press Select 2 Use Left or Right to select Print Quick Test and press Select See Quick Test on page 195 for addition information The message Printing appears on the display and the page prints Retain this page to determine the changes you need to make to the margin settings 3 Press Select to enter the Registratio...

Page 194: ...s to 1 1200 of an inch The default is 0 A positive value causes the left end of the scan line to move down the page A negative value causes the left end of the scan line to move up the page The right end stays fixed There is no compression or expansion of the image 6 Print another copy of the Quick Test to verify your changes 7 Continue changing the settings by repeating steps 3 through 5 To exit ...

Page 195: ...n including current page count installed memory serial number and code level To print the Quick Test page Note Print the Quick Test Page on letter or A4 paper 1 Select Registration from Diag Menu and press Select 2 Select Quick Test Page and press Select The message Printing appears on the display Once the Quick Test Page completes printing the Registration screen displays again 7527 Service menus...

Page 196: ... Yellow Right Margin 2500 to 2500 1000 to 1000 for Yellow Linearity Linearity has a separate Quick Test sheet and adjustment instructions 5 Touch to decrease the value or to increase the value After the value appears touch to save the value or Back to cancel 6 Reprint the Quick Test to evaluate the changes Continue until each adjustment is correct 7 Repeat steps 4 through 6 as needed 8 Continue un...

Page 197: ...Test Compare the results to the original Adjust as needed Reset flatbed ADF front and ADF back calibration values These settings revert the selected scan source IQT black and white values back to the Nominal Black and Nominal White settings This test should not be performed unless it is on a replacement scanner To reset a scanner calibration value do the following 1 Navigate to Diagnostics Scanner...

Page 198: ... source until you press Stop X If Continuous is selected from a source which contains envelopes then the envelope print test pattern is printed on the first envelope and the rest are blank The Print Test page always prints single sided regardless of the Duplex setting or the presence of the Duplex option To run the Print Test 1 From the Diagnostics menu touch PRINT TESTS 2 Select the paper source ...

Page 199: ...ntinually executes 2 Press Stop X to cancel the test Button Test This test verifies the operator panel button function To run the Button Test 1 From the Diagnostics menu navigate to HARDWARE TESTS Button Test 2 With no buttons pressed a pattern matching the operator panel buttons is displayed Press each operator panel button one at a time and an X displays in the box that represents the button 3 P...

Page 200: ...mum pass count or fail count is reached or when all the DRAM has been tested the test stops and the final results appear DUPLEX TESTS Duplex Quick Test on page 200 Duplex Top Margin on page 202 Duplex Left Margin on page 202 Duplex Quick Test The duplex quick test determines if the Duplex Option Top Margin is set correctly This test prints a duplexed version of the Quick Test Page that can be used...

Page 201: ...en the page is printed from Tray 1 3 Check the Quick Test Page for the correct offset between the placement of the first scan line on the front and back side of a duplexed sheet 4 If adjustment is necessary the Top Margin in the Registration menu must be adjusted first The Duplex Top Margin Offset may be adjusted next A positive offset moves the text down the page and widens the top margin while a...

Page 202: ...t duplex again steps 1 4 to verify the adjustment Repeat if necessary Duplex Left Margin This setting shifts the image on the back of the duplex sheet to the left or right to correctly position it on the page Therefore be sure to set the top margin in REGISTRATION before setting the duplex top margin See REGISTRATION on page 193 To set the Duplex Left Margin 1 Select DUPLEX TESTS from Diag Menu an...

Page 203: ... for an individual input tray 1 Select INPUT TRAY TESTS from Diag Menu and press Select 2 Select Sensor Test and press Select 3 Select the tray where you want to test the sensors 4 Depending on the tray selected you may have Empty Sensor Low Sensor or Passthru Sensor Sensors will be displayed with either Open or Closed Toggle the sensor you want to test and note the change of state of that sensor ...

Page 204: ... The sensor should momentarily change state M TMC Not Closed Closed Remove the magenta toner cartridge while noticing the operator panel for a change in state If none is noticed pass a flat reflective object or bright light in front of the TMC sensor The sensor should momentarily change state Y TMC Not Closed Closed Removetheyellowtoner cartridgewhilenoticingthe operator panel for a change in stat...

Page 205: ... page 206 Configuration ID on page 206 Transfer Module Barcode on page 207 Reset Fuser Count on page 207 Defaults This setting is used by the printer to determine whether US or non US factory default values should be used The following printer settings have different US and non US values Printer default values US value Non US value Paper Sizes setting in the General Settings menu U S Metric Defaul...

Page 206: ...figuration IDs are used to communicate information about certain areas of the printer that cannot be determined using hardware sensors The configuration IDs are originally set at the factory when the printer is manufactured However the servicer may need to reset Configuration ID 1 or Configuration ID 2 whenever the system board is replaced The IDs consist of eight digits The first seven digits in ...

Page 207: ...inter If you replace the transfer module reenter this value Stop exits the menu To enter the transfer module barcode 1 Select Printer Setup from Diag Menu and press Select 2 Select ITU Barcode and press Select 3 To enter the 16 digit numeric value Use Left to decrease the left most digit value or Right to increase the value Press Select to advance to the next digit If a digit is already correct th...

Page 208: ...les you to adjust the high voltage levels controlling the electrophotographic process You will use these settings to compensate for unusual operating circumstances such as high humidity The printer uses the value of these settings together with other settings to calculate printing speed and media selection TPS Setup Right or Left The value of the toner density sensor also called toner patch sensor...

Page 209: ...up from Diag Menu and press Select 2 Select Cal Ref Adj and press Select 3 Select CMY or Black and press Select 4 Press Left to decrease or Right to increase the value The values can be 8 to 8 and the default value is 0 5 To cancel and return to the menus press Back TPS Setup Reset Color Cal This setting allows the device to adjust the alignment of the color planes using pre programmed default val...

Page 210: ...ent log 1 Select Event Log from Diag Menu and press Select 2 Select Display Log and press Select Error codes display on the screen Press Left or Right to view additional error codes Press Right to view additional details 3 Press Back to return to the Event Log menu Print Log Additional diagnostic information is available when you print the event log from the Diagnostics Menu rather than the Config...

Page 211: ...G displays on the screen 4 Press Back to return to Event Log Scanner tests ASIC Test on page 211 Motor tests on page 211 Feed test on page 212 Sensor tests on page 212 Scanner calibration reset on page 215 ADF magnification on page 215 ASIC Test This setting initiates a scan of the scanner ASIC s memory To perform this test do the following 1 Navigate to Scanner Tests ASIC Test 2 The test executes...

Page 212: ...s 2 Select ADF Feed Motor Forward The test will run ADF feed motor backward When Motor On is selected the device runs the motor forward continuously until Motor Off is selected To perform this test do the following 1 Navigate to Scanner Tests Motor Tests 2 Select ADF Feed Motor Backward The test will run Feed test This test enables a servicer to execute a continuous feed test from either the ADF o...

Page 213: ...sor to be tested 3 Actuate the sensor you selected The screen will toggle between 0 and 1 if the sensor is properly functioning 4 Select Exit to leave the test To test the Paper FB long test place a sheet of legal paper on the flatbed and close the cover If the sensor is working properly the indicator will change from 0 to 1 To test the Home sensor perform the following steps 1 Exit the sensor tes...

Page 214: ...A Stage skew sensor paper skew B Paper present C Interval sensor D ADF cover open E Flatbed cover open 7527 Service menus 214 ...

Page 215: ...ct Exit to leave the test After successfully executing this test verify the results 1 Load the ADF with a document containing both light and dark content 2 Perform a duplex copy If the back side of the resulting copy contains vertical streaks then the SE should clean the scanner glass and backing sheet execute the back side scan uniformity procedure and then perform another copy If streaks still a...

Page 216: ...ge 221 Num pad job assist on page 221 Format fax storage on page 221 Flatbed edge erase on page 221 Scanner manual registration on page 222 Disable scanner on page 223 Auto Color Adjustment on page 223 Font Sharpening on page 223 Exit Config on page 223 The Configuration menu group consists of menus settings and operations that are used to configure a printer for operation Entering the Configurati...

Page 217: ...ountered Likewise when the device is set to Use Current all change prompts will perform as if Use Current was selected by the user ADF Edge Erase The value of this setting determines the size in millimeters of the no print zone around an ADF scan job To change this setting 1 From the Configuration Menu navigate to ADF Edge Erase 2 Touch Left or Right to change the setting 3 Touch Submit to save th...

Page 218: ...all black text or fine black lines are being printed the printer checks to see if they are being printed on top of a colored background If so then rather than remove the color from beneath the black content the printer leaves the color around the edge of the test or line The hole in the colored region is reduced in size which prevents the characteristic white gap that is caused by incorrect regist...

Page 219: ...le Download emuls This appears only if at least one download emulator DLE is installed The default setting is Disable All download emulators DLEs are re enabled automatically after two PORs Safe Mode The settings for this menu item are On and Off default When enabled Safe Mode lets the printer operate in a special limited mode in which it attempts to continue offering as much functionality as poss...

Page 220: ...nergy Conserve Energy Conserve affects the values that appear in the Power Saver menu in the customer Setup Menu This menu item appears only when the printer model does not support Automatic Power Saver or has deactivated Automatic Power Saver Energy Conserve affects only the values that are displayed in the Power Saver menu Select Off in Energy Conserve to allow Power Saver in the customer menu t...

Page 221: ...his setting enables you to format the non volatile storage used for storing faxes To change this setting 1 Select Format Fax Storage from the Configuration Menu Note If an advanced password has been established then you must enter this password to change the setting If no advanced password exists then you can establish one by using the keyboard that appears on the LCD 2 Select Submit to save the c...

Page 222: ...DF backside registration place the quick test page face down up into the ADF and select Copy Quick Test 12 After the quick test page copies select ADF Back 13 Use the plus or minus to increase or decrease the settings value for horizontal adjust and top margin Note Each button press moves the margin values one pixel in the respective direction 14 Select Submit to accept the value 15 Verify the cha...

Page 223: ...ng the menus including the Configuration Menu and the Diagnostics Menu an automatic color adjust calibration does not occur When an event other than page count triggers this calibration the count that monitors the maximum number of pages printed will be reset For example if the user replaces an empty toner cartridge the next time the printer is started it will sense the new cartridge and perform t...

Page 224: ...old the 7 2 and 8 buttons simultaneously 3 Turn on the printer 4 Release the buttons after 10 seconds Accessing the Network SE menu This menu contains settings for fine tuning the communication settings for the network interfaces and protocols 1 Touch Select and Right 2 Navigate to Networks Ports Standard Network Std Network Setup 3 Press and hold 6 7 and 9 simultaneously Service Engineer menu Acc...

Page 225: ...ory Print History Mark History History Mode MAC Set Card Speed LAA Keep Alive NVRAM Dump NVRAM Reinit NVRAM TCP IP netstat r arp a Allow SNMP Set MTU Meditech Mode RAW LPR Mode Gather Debug Enable Debug Fax service engineer SE menu The Fax SE menu is used for the Fax transmission service check and the Fax reception service check It should only be used as directed by the next level of support In Re...

Page 226: ...7527 226 ...

Page 227: ...edded solutions and user data The types of memory along with the types of data stored by each are described below Volatile memory This device utilizes standard Random Access Memory RAM to temporarily buffer user data during simple print and copy jobs Non volatile memory This device may utilize two forms of non volatile memory EEPROM and NAND flash memory Both types are used to store the operating ...

Page 228: ...e part for any reason first put it into its special bag Machine covers and metal tables are electrical grounds They increase the risk of damage because they make a discharge path from your body through the ESD sensitive part Large metal objects can be discharge paths without being grounded Prevent ESD sensitive parts from being accidentally touched by other personnel Install machine covers when yo...

Page 229: ... machine and let it go through the startup cycle After this procedure is completed successfully there is no need to adjust any settings If the above procedure fails you must contact the technical support center for further instructions Restoring the printer configuration after replacing the controller board Restore the printer to the correct configuration to complete the controller board replaceme...

Page 230: ...information Note Verify that the serial number that appears on the verification screen is correct 4 Save the zip file Note Make sure that the serial number in the zip file matches the serial number of the printer being restored 7527 Repair information 230 ...

Page 231: ...verify that the printer is restored then ask the customer give you access 6 After rebooting the printer have the customer verify that all the eSF apps have been installed Notes If you are unable to access the administrative menus to verify that the printer is restored then ask the customer give you access If a 10 00 error is displayed after you reboot the printer then contact your next level of su...

Page 232: ...rt Security Setups File Customers with a large number of applications or settings may exceed the file size limit and have information truncated in the exported file Ribbon cable connectors Zero Insertion Force ZIF connectors Zero Insertion Force ZIF connectors are used on the boards and cards used in this printer Before inserting or removing a cable from these connectors read this entire section G...

Page 233: ...ally into the connector Warning Potential Damage When opening or closing this type of actuator gently lift or close the two tabs located on each end of the actuator The two tabs should be moved simultaneously Do not close the actuator from the center of the actuator Removing a cable from the horizontal top contact connector 1 Place a finger at each end of the locking actuator and then gently lift ...

Page 234: ...n The tabs on the ends of the actuator are vertical when the actuator is unlocked 2 Insert the cable with the contacts on the cable facing up Insert the cable on top of the actuator Note Verify that the cable is installed squarely into the connector If the cable is not squarely installed then intermittent failures could occur 7527 Repair information 234 ...

Page 235: ... actuator to the locked position The cable should not move while this step is performed If the cable moves open the actuator reposition the cable and then close the actuator to the down position 7527 Repair information 235 ...

Page 236: ...connector Warning Potential Damage When opening or closing this type of actuator gently lift the center of the actuator using your finger Do not use a fingernail or screwdriver to open the actuator This could damage the ribbon cable Do not close the actuator from the ends of the actuator Removing a cable from the horizontal bottom contact connector 1 Placetwofingerstowards eachendofthelockingactua...

Page 237: ...rt the cable into the ZIF connector with the contacts facing downward and away from the locking actuator The cable needs to be inserted below the actuator Note Verify that the cable is installed squarely into the connector If the cable is not squarely installed then intermittent failures could occur 7527 Repair information 237 ...

Page 238: ...3 Place your finger in the middle of the actuator and then rotate the locking actuator to the locked position 7527 Repair information 238 ...

Page 239: ... connector Warning Potential Damage When opening or closing this type of actuator gently lift the center of the actuator using your finger Do not use a fingernail or screwdriver to open the actuator This could damage the ribbon cable Do not close the actuator from the ends of the actuator Removing a cable from the vertical mount contact connector 1 Gently rotate the locking actuator from the cente...

Page 240: ...or to verify it is in the open position 2 Insertthecablewiththecontactsonthecableawayfromthelockingactuator Insertthecableontopoftheactuator Note Verify that the cable is installed squarely into the connector If the cable is not squarely installed then intermittent failures could occur 7527 Repair information 240 ...

Page 241: ... position by pressing down on both ends of the actuator The cable should not move when this step is performed If the cable moves open the actuator reposition the cable and then close the actuator to the down position 7527 Repair information 241 ...

Page 242: ...arning Potential Damage When opening or closing this type of actuator gently push or pull the two tabs located on each end of the actuator Do not close the actuator from the center of the actuator Do not use a screwdriver to open or close the actuator Damage to the cable or connector could occur Removing a cable from the horizontal sliding contact connector 1 Simultaneously slide the two tabs loca...

Page 243: ...actuator to verify it is in the open position If you are opening the connector pull back on both end tabs using equal force to avoid breaking the connector 2 Insert the cable with the contacts on the cable facing away from the locking actuator Insert the cable on top of the actuator 7527 Repair information 243 ...

Page 244: ...rds the connector locking the cable into place The cable should not move when this step is performed If the cable moves open the actuator reposition the cable and then close the actuator to the down position 7527 Repair information 244 ...

Page 245: ...ooking at the connector take note on which side the contacts are located Many boards will have the word contacts stamped on them to indicate which side of the LIF has the contacts When looking at the board take note that the contacts from the board to the connector are located on the side of the connector with the contacts 2 Insert the cable squarely into the connector Note Verify that the cable i...

Page 246: ...inter parts The imaging unit should be carefully set on a clean smooth and flat surface It should also be protected from light while out of the device Disconnect all external cables from the printer to prevent possible damage during service Unless otherwise stated reinstall the parts in reverse order of removal When reinstalling a part held with several screws start all screws before the final tig...

Page 247: ...nough room to swing the right cover out 4 Disconnect the right cover assembly from the right side of the printer and remove EP drive assembly removal 1 Remove the left cover assembly See Left cover assembly removal on page 246 2 Remove the transfer module See Transfer module removal on page 290 7527 Repair information 247 ...

Page 248: ...d scanner assembly See Flatbed scanner assembly removal on page 333 6 Remove the two top screws B holding the top cover to the LVPS shield 7 Remove the narrow media sensor flag See Narrow media sensor flag removal on page 323 8 Press to unsnap the tabs C and gently rotate the exit deflector to remove 7527 Repair information 248 ...

Page 249: ...e D from the narrow media sensor and unroute the cable from its retainer 10 Unhook the springs E from both sides of the fuser 11 Disconnect the thermistor cables F and pull them over the retainer 7527 Repair information 249 ...

Page 250: ...ide of the frame Note Be careful to not lose the grounding washer 13 Rotate the top of the fuser toward the front and then slide to the left to align the fuser side frames with the flat area of the shaft 14 Remove the two screws H 7527 Repair information 250 ...

Page 251: ...LVPS cage J to remove There are two posts at the bottom of the cage on the left side that need to be disengaged Note Be careful to not damage the fuser exit sensor as it remains in the cage 17 Disconnect the cables from the motors K and the two cables from the retainer L 7527 Repair information 251 ...

Page 252: ...om the rear and unroute all of the cables 19 Remove the two screws N from below the EP drive assembly and the two screws O from the right of the EP drive assembly 20 Lift the EP drive assembly and remove 7527 Repair information 252 ...

Page 253: ...arning Potential Damage If you receive a new low voltage power supply with a voltage selector switch C then be sure to set the switch to the correct setting for your voltage requirements before installing the low voltage power supply The switch can be set for either 115 V or 230 V Failure to do so could result in damage to the power supply Note If there is no switch the LVPS automatically senses t...

Page 254: ...r assembly See Left cover assembly removal on page 246 2 Remove the fuser cables from the retainer to give needed slack 3 Disconnect the cable A from the bin full narrow media sensor and unroute the cable from its retainer 7527 Repair information 254 ...

Page 255: ...emove the screw and grounding washer D on the right side of the frame Note Be careful to not lose the grounding washer 7 Rotate the top of the fuser toward the front to gain access to screw E 8 Disconnect the cable F and remove the screw E from the fuser exit sensor 7527 Repair information 255 ...

Page 256: ...nly in the CX410 and CX510 is in the operator panel module See the following topics 1 Operator panel removal for CX310 and CX410 models only on page 276 2 Operator panel removal for CX510 models only on page 283 Right side removals Right cover assembly removal 1 Open the toner supply door 2 Open the front door 7527 Repair information 256 ...

Page 257: ...oval 1 Remove the right cover assembly See Right cover assembly removal on page 256 2 Disconnect the cable A from the fuser drive motor assembly Note If you remove the toroid B from the cable be sure to return the toroid to the cable when reinstalling 7527 Repair information 257 ...

Page 258: ... unit See Imaging unit IU removal on page 267 2 Remove the rear cover See Rear cover removal on page 307 3 Disconnect the TMC cable from JCTM1 connector A and push the toner meter cycle card cable through the frame opening Note Pay close attention to the routing of the cable for reinstallation 7527 Repair information 258 ...

Page 259: ...4 Remove the two plastic screws B and the two metal screws C 5 Slide a flat blade screwdriver into the left side of the frame and pry the card loose to remove 7527 Repair information 259 ...

Page 260: ...mistor attached which needs to be removed when you install a new TDS on the left side Reinstall the thermistor on the new TDS 1 Remove the transfer module See Transfer module removal on page 290 2 Remove the rear cover See Rear cover removal on page 307 3 Disconnect the toner density sensor cable from JTDS1 connector A or JTDS2 connector B on the controller board If you are removing the left toner...

Page 261: ...Left 1 16 appears above a blinking 0 in the left position d To enter a character or digit 1 Press Left to decrease or Right to increase the blinking value 2 Pause for several seconds without pushing any buttons The blinking value becomes solid If the value is incorrect then press Back to go back and reenter the number 3 Continue until the last value is reached 4 When the last of the 16 values is e...

Page 262: ...not FRUs 1 Open the toner access door 2 Remove the toner cartridges 3 Remove the imaging unit See Imaging unit IU removal on page 267 Warning Potential Damage Do not touch the underside of the imaging unit This could damage it 7527 Repair information 262 ...

Page 263: ...S removal 1 Remove the rear cover See Rear cover removal on page 307 2 Remove the controller board See Controller board removal on page 309 Note Pay close attention of the routing of the HVPS cable when removing the controller board 7527 Repair information 263 ...

Page 264: ...removed 4 Remove the transfer module See Transfer module removal on page 290 5 Remove the waste toner bottle See Waste toner bottle removal on page 271 6 Remove the screw B securing the HVPS 7 Remove the left cover assembly See Left cover assembly removal on page 246 7527 Repair information 264 ...

Page 265: ...e HVPS the remaining distance 9 Slide the HVPS out to remove 10 Press down on the latch C to disconnect the cable from the HVPS board CAUTION SHOCK HAZARD After disconnecting the high voltage power cable from the controller board always check that the HVPS connection was not loosened Make this check anytime you are working near the HVPS cable 7527 Repair information 265 ...

Page 266: ...HVPS board insert the spring end of the HVPS board while compressing the spring as shown below b Slide the HVPS into position while holding its sides as shown below Do not allow the card to flex and touch the cage 7527 Repair information 266 ...

Page 267: ...te The imaging unit is a customer replacement unit and is not a FRU Note The imaging unit contains Photoconductor unit Developer units To remove only the photoconductor remove the entire imaging unit remove the developer units place the original developer units in the new photoconductor and reinstall the imaging unit When you replace the imaging kit you are replacing both the photoconductor and th...

Page 268: ...g unit 4 Pull the two latches until the imaging unit meets resistance 5 Press and hold the handles B on the right and left sides and pull the imaging unit straight out Note Avoid touching the bottom of the imaging unit 7527 Repair information 268 ...

Page 269: ...ear cover See Rear cover removal on page 307 5 Remove the rear screw A in the waste toner bottle sensor contact to allow access to the cable cover Note The waste toner bottle sensor contact does not need to be unplugged or removed 6 Remove the four screws B securing the cable cover and remove the cable cover 7 Rotate the printer to view the right side 8 Lay the printer on its left side and remove ...

Page 270: ... 10 Disconnect the cable E from the controller board at JSC1 Installation note Notice the assembly of the cable and toroid if used and reassemble the new contacts in the same manner 11 Remove the cable from the retainer on the bottom of the printer 7527 Repair information 270 ...

Page 271: ...ttle removal Note The waste toner bottle is not a FRU 1 Remove the right cover assembly See Right cover assembly removal on page 256 2 Press the two tabs A to remove the waste toner bottle 7527 Repair information 271 ...

Page 272: ...e toner bottle is not a FRU 1 Remove the waste toner bottle See Waste toner bottle removal on page 271 2 Remove the screw A from the back of the waste toner bottle block 3 Remove the rear cover See Rear cover removal on page 307 7527 Repair information 272 ...

Page 273: ... middle cover optional See Front middle cover removal on page 275 4 Remove the five screws A from the cable cover 5 Remove the cable cover 6 Remove the screw B securing the right restraining strap to the front cover Note Support the door with one hand after removing the screw holding the restraining strap This is the longest screw of the eight The two flat head Phillips screws are used in the door...

Page 274: ...e Pay close attention to the routing of the interlock sensor cable through the right hinge and front door 9 Remove the screw D securing the restraining strap to the left side of the front door 10 Lower the front cover to align the flats on the hinges and remove the front cover 7527 Repair information 274 ...

Page 275: ...e to be used at the outer edges on the CX510 This cover part does not give access to any other part and therefore does not need to be removed except for replacement 2 Sharply pull the front logo Operator panel bezel removal 1 Lift the flatbed scanner on the right side 2 Lift the bezel away from the operator panel and remove Note The picture below shows the bezel removal for the CX310 and CX410 mod...

Page 276: ... higher force to remove It does not need to be removed except for replacement Operator panel removal for CX310 and CX410 models only Installation warning Replace one of the following components and perform a POR before replacing a second component Never replace both of the components without performing a POR after installing each one or the printer may be rendered inoperable 7527 Repair informatio...

Page 277: ...X310 and CX410 Display and PCBA CX310 Display CX410 UICC PCBA CX410 User interface support bracket common to CX310 and CX410 Front operator panel cover common to CX310 and CX410 Upper front operator cover common to CX310 and CX410 Speaker CX410 1 Lift the flatbed scanner assembly on the right side 2 Remove the three screws A from beneath the operator panel 7527 Repair information 277 ...

Page 278: ...anel and the two screws C from the right top side of the operator panel using a 2 Phillips screwdriver 4 Disconnect the name plate cover from the operator panel 5 Remove the operator panel bezel See Operator panel bezel removal on page 275 7527 Repair information 278 ...

Page 279: ...6 Remove the screw D from beneath the logo plate 7 Remove the operator panel cover from the front of the printer 7527 Repair information 279 ...

Page 280: ...ws E from the operator panel 9 Lift the operator panel from the user interface support bracket 10 Disconnecttheribboncablefromthecableconnectorontheoperatorpanelboardbyslidingthetwoprongsforward 7527 Repair information 280 ...

Page 281: ...11 Remove the five screws F from the operator panel board 12 Remove the two screws G from the display bracket 7527 Repair information 281 ...

Page 282: ...nnect the cable H from the operator panel board Installation note When replacing the operator panel board be sure to also replace the washer I that holds the display bracket in place 7527 Repair information 282 ...

Page 283: ...lowing parts FRUs can be accessed from this section 7 display Small interface card Interface cable UICC PCBA Operator panel for 7 display User interface support bracket Upper front operator cover Speaker 1 Open the front cover 2 Open the scanner to give access to the bottom operator module 3 Remove the three screws A 4 Carefully separate the module from that scanner and support the right end of th...

Page 284: ...listed above are now easily accessible USB port connector removal Note The FRU includes the USB port connector and cable 1 Remove the flatbed scanner assembly See Flatbed scanner assembly removal on page 333 2 Remove the operator panel See Operator panel removal for CX310 and CX410 models only on page 276 or Operator panel removal for CX510 models only on page 283 3 Remove the USB connector fasten...

Page 285: ...the front door 2 Remove the two screws A the two screws B the two screws C and the two screws D in the back of the duplex aligner 3 Lift the duplex aligner on the right side and disengage the gears E on the left 7527 Repair information 285 ...

Page 286: ...nce guide fits under the door ribs b Replace the three screws in the duplex reference guide c Be sure that the shaft and bearing have not shifted out of the guide If they have then make sure that the bearing on the left is aligned with the slot G facing down towards the front door Note Improperly aligned bearings or seated shafts may cause vibration and noise in the front door 7527 Repair informat...

Page 287: ...y removal on page 256 2 Remove the left cover assembly See Left cover assembly removal on page 246 3 Disconnect the two wire fuser cable A from the LVPS 4 Position the fuser cable so that it can be pulled through from the front of the printer and guide the cable through to the front Warning Potential Damage Be careful not to damage the cable by pulling too hard or cutting the cable insulation 7527...

Page 288: ...l narrow media sensor and unroute the cable from its retainer 7 Remove the narrow media flag D and fuser deflector flag E from the fuser exit shaft The flags will be used on the new fuser Note Take note of the positions of the flags on the shaft before removing them 7527 Repair information 288 ...

Page 289: ...ver the retainer 10 Remove the screw and grounding washer H on the right side of the frame Note Be careful to not lose the grounding washer 11 Rotate the top of the fuser toward the front and then slide to the left to align the fuser side frames with the flat area of the shaft 7527 Repair information 289 ...

Page 290: ...ag B on the fuser exit shaft Make sure the flags do not stick and can move freely on the shaft c Loop the redrive belt around the pulley Bottom removals Transfer module removal 1 Write down the number of the new transfer module before installing it You will need the 16 digit numeric value from the barcode after the installation and it is easier to see at this point 2 Remove the right cover assembl...

Page 291: ...mes leaving the right spring A attached to the transfer module or transfer module spring clamp 6 Rotate the left spring B and the cam away from the transfer module so that the cam is held out of the transfer module path 7527 Repair information 291 ...

Page 292: ...e release lever as you pull out the transfer module for the first four inches 100 mm but a quick firm pull should overcome the latch at this point Lower left frame removal Note The right and left lower frames are in the same FRU 1 Remove the media tray and remove the screw A from the front 2 Remove the waste toner bottle See Waste toner bottle removal on page 271 7527 Repair information 292 ...

Page 293: ...ly removal on page 333 6 Remove the two top screws C near the front holding the top cover to the LVPS shield 7 Position the fuser cable D so that it can be pulled through from the front ofthe printer and guide thecable through to the front Warning Potential Damage Be careful not to damage the cable by pulling too hard or cutting the cable insulation 7527 Repair information 293 ...

Page 294: ...from the bin full narrow media sensor and unroute the cable from its retainer 9 Unhook the springs F from both sides of the fuser 10 Disconnect the thermistor cables G and pull them over the retainer 7527 Repair information 294 ...

Page 295: ...o the left to align the fuser side frames with the flat area of the shaft 13 Disconnect the fuser exit sensor cable I 14 Lift the front left corner of the top cover and tilt the LVPS cage J to remove There are two posts at the bottom of the cage on the left side that need to be disengaged Note Be careful with the fuser exit sensor which remains with the cage 7527 Repair information 295 ...

Page 296: ...15 Place the printer on its right side 16 Remove the tray 2 connector K by pinching the tabs together and pushing the connector into the printer 7527 Repair information 296 ...

Page 297: ...o screws L from the AC receptacle and the ground screw M and the two screws N holding the plastic shield 18 Remove the AC receptacle from the left lower frame 19 Remove the three screws O securing the left lower frame 7527 Repair information 297 ...

Page 298: ...the left lower frame away from the printer and remove Lower right frame removal 1 Remove the waste toner bottle See Waste toner bottle removal on page 271 2 Remove the imaging unit See Imaging unit IU removal on page 267 7527 Repair information 298 ...

Page 299: ...able cover Notes The waste toner bottle sensor contact does not need to be unplugged The cable cover is part of the right lower frame FRU 4 Carefully place the printer on its left side 5 Remove the three screws C securing the lower right frame to the printer 6 Remove the screw D closer to the front of the printer 7527 Repair information 299 ...

Page 300: ...w lift the right lower frame pin E out of the hole in the printer frame 8 Swing the rear part away from the printer to access the spring and remove the spring F from the right lower frame 7527 Repair information 300 ...

Page 301: ... lower frame away from the printer and remove the right lower frame Note There are parts in the right lower frame that are not included in the frame The following instructions show how to remove them 11 Remove the screw H and remove the spring bracket 7527 Repair information 301 ...

Page 302: ...ring in place before installing the right lower frame Duplex sensor removal 1 Remove the imaging unit See Imaging unit IU removal on page 267 2 Remove the two screws A from the cable cover 3 Pull the corner of the cable cover B away from the right side to access the two sensor posts C 7527 Repair information 302 ...

Page 303: ...ensor retaining plate or where you need to install the new one b Install the new sensor Note Make sure the clamps on the legs of the sensor latch to the metal frame c Remove the backing from the new plate and place the plate on the surface between the sensor mounting latches Tray present sensor removal 1 Remove the media tray 2 Remove the imaging unit See Imaging unit IU removal on page 267 7527 R...

Page 304: ...cable cover 5 Remove the sensor retaining plate C and then pinch the latches together to remove the tray present sensor 6 Disconnect the tray present sensor cable Installation notes a Clean the contact surface where you removed the sensor retaining plate or where you need to install the new one Install the sensor b Remove the backing from the new plate and place the plate on the surface between th...

Page 305: ...over See Rear cover removal on page 307 5 Disconnect the paper pick motor drive assembly cable connector A from JSP1 on the controller board 6 Pull the cable B through the opening and free the cables from their retainers C on the left 7 Partially reinstall the rear cover to protect the controller board and turn the printer so that the rear cover rests on the table The bottom should be facing you W...

Page 306: ...einstallation 11 Remove the paper feed roller assembly Note Be careful not to lose the springs Installation notes a Place the left side of the paper feed roller assembly in the printer Make sure the shaft on the left side aligns with the hole in the frame b Install the left spring F c Reinstall the three screws holding the paper feed roller assembly to the printer d Turn the printer to the proper ...

Page 307: ...h Install the right spring F Rear side removals Rear cover removal 1 Remove the eight screws A 7527 Repair information 307 ...

Page 308: ...e side of the cover out and slide to the right to remove 3 Remove the rear cover Installation note When installing the rear cover be sure that the ear C is inserted into the bracket B 7527 Repair information 308 ...

Page 309: ...h one or the printer may be rendered inoperable UICC Controller board Warning Potential Damage Never install and remove components listed above as a method of troubleshooting components Once one of these components has been installed in a printer and the printer is powered on the component cannot be used in another printer The component must be returned to the manufacturer 1 Remove the rear cover ...

Page 310: ...JPH1 and JLCD1 connectors on the controller board to avoid damage 4 Remove the controller board 5 Remove all USB grounding contacts C from the controller board Installation notes Install the USB grounding contacts on the new controller board 7527 Repair information 310 ...

Page 311: ...elt but is not transferred Therefore the toner goes into the ITU cleaner which cannot process massive amounts of toner It is important to prevent extensive blank pages from being processed if they should have toner on them Installation note After replacing the controller board perform the Motor Detect test see Motor Detect on page 197 Scanner manual registration see Scanner manual registration on ...

Page 312: ... to not pinch the cables at the top rear corner of the fan when snapping it into place Top side removals Top cover assembly removal 1 Remove the rear cover See Rear cover removal on page 307 2 Remove the flatbed scanner assembly See Flatbed scanner assembly removal on page 333 7527 Repair information 312 ...

Page 313: ...3 Remove the two screws A from the rear of the top cover assembly 4 Remove the six screws B from the right side of the top cover assembly 7527 Repair information 313 ...

Page 314: ...5 Disconnect the belt C 6 Disconnect the fan and remove 7527 Repair information 314 ...

Page 315: ...lag D and the right flag E 8 Lift the top cover up and away from the printer frame to remove Installation note Install the narrow media flag to the fuser before rotating the fuser into the printer 7527 Repair information 315 ...

Page 316: ...Output bin tray and exit bail removal 1 Rotate the output bin tray forward 2 Lift the output bin tray and remove 7527 Repair information 316 ...

Page 317: ...3 Pull out the legs of the exit bail one at a time and lift to remove 7527 Repair information 317 ...

Page 318: ...r unit 3 Remove the screws B securing the AIO hinge to the MFP 4 Remove the hinge C Save this for the new AIO toner cover or top cover 5 Rotate the AIO toner cover so the tab D on the cover lines up with the hole on the AIO toner cover 6 Pull the AIO toner cover to the left and remove it from the printer 7527 Repair information 318 ...

Page 319: ...he up position Use a Phillips screwdriver to remove the screw A securing the AIO link to the AIO toner cover 2 Return the flatbed to the down position 3 Remove the screw B securing the AIO link to the flatbed unit 7527 Repair information 319 ...

Page 320: ...e AIO link from the flatbed unit 4 Remove the screw B securing the AIO release lever to the flatbed 5 Slide the AIO release lever towards the back of the flatbed 6 Remove the spring and AIO release lever Installation note When reinstalling the AIO release lever place the release lever on the flatbed and then inset the spring before replacing the screw 7527 Repair information 320 ...

Page 321: ...n 2 Gently disconnect the three snaps A from the rear shaft of the redrive unit Narrow media sensor removal 1 Open the front cover 2 Unroute the cable A from its retainer Note Be sure to pay close attention to the routing of the cable for re installation 7527 Repair information 321 ...

Page 322: ... where you removed the sensor retaining plate or where you need to install the new one Guide the latches that hold the sensor in the bracket into place Squeeze the latches together until they latch to the metal frame Remove the backing from the new plate and place the plate on the surface between the sensor mounting legs Reconnect the cable and reroute the cable through the retainer 7527 Repair in...

Page 323: ...nt cover 2 Press upward on the tab A to unsnap the narrow media sensor flag and remove the flag Note Be careful to not dislodge the sensor Because of space this flag should be installed on the fuser while the fuser is out 7527 Repair information 323 ...

Page 324: ... on page 193and Alignment Menu on page 196 Be sure to replace the toroid on the cable when you reinstall the printhead and push the toriod between the connector and the top frame so that the weight is not supported by the cable Redrive unit removal 1 Remove the flatbed scanner assembly from the MFP See Flatbed scanner assembly removal on page 333 2 Place the flatbed facedown on a soft surface to a...

Page 325: ...ensor flag located on the rear shaft Note Using a short under 90mm long 2 Phillips screwdriver the redrive unit can be replaced by disconnecting the AIO link at the flatbed and lifting the flatbed just enough to access the left side screws Be careful to not stress the cables in the left rear hinge 7527 Repair information 325 ...

Page 326: ...r cover See Rear cover removal on page 307 3 Remove the rear scanner cover See Rear scanner cover removal on page 333 4 Remove the ground screw A from the ADF assembly 5 Disconnect the left hinge B and the right hinge C from the top of the printer lift and let the ADF assembly rest on the top of the printer 7527 Repair information 326 ...

Page 327: ...6 Fold the cable connector D parallel to the cable E 7 Pull the cable through the opening in the top of the printer 7527 Repair information 327 ...

Page 328: ...ormed See Scanner manual registration on page 222 A scanner calibration reset must also be performed See Scanner calibration reset on page 215 ADF input tray removal 1 Push in on the side of the ADF input tray to disconnect it from the top of the printer 2 Remove the ADF input tray 7527 Repair information 328 ...

Page 329: ... 3 Lift the ADF separator roll to the vertical position 4 Pull the ADF separator roll up and out of the ADF unit ADF separator pad removal 1 Open the ADF top cover 2 Press in on the separator retaining tabs A and rotate the ADF separator roll to the vertical position 7527 Repair information 329 ...

Page 330: ...3 Disconnect the ADF separator pad tabs B from the printer and remove Top cover ADF sheet feed removal 1 Separate the top cover sheet feed from the top of the printer 7527 Repair information 330 ...

Page 331: ...l 1 Remove the imaging unit in the print engine See Imaging unit IU removal on page 267 2 Raise the scanner assembly to the up position and lock in place 3 Remove the four screws A securing the right scanner cover to the flatbed unit 7527 Repair information 331 ...

Page 332: ...4 While holding the ADF away from the flatbed use the other hand to lift and disengage the right scanner cover from the flatbed unit 7527 Repair information 332 ...

Page 333: ...o pry the bottom part of the cover out first 3 Remove the rear scanner cover Flatbed scanner assembly removal 1 Remove the waste toner bottle See Waste toner bottle removal on page 271 2 Remove the right cover assembly See Right cover assembly removal on page 256 3 Lift the ADF assembly 7527 Repair information 333 ...

Page 334: ...rom the right rear side lift lock 5 Unlock the lift lock B at the top of the scanner lower the flatbed scanner assembly until there is resistance and disconnect the lift lock arm from the joint C 7527 Repair information 334 ...

Page 335: ...6 Remove the two screws D from the front left scanner hinge 7 Use a screwdriver to disconnect the left hinge E from the left side of the printer 7527 Repair information 335 ...

Page 336: ... the proper way to handle ribbon cables Note After replacing this part a scanner manual registration must be performed See Scanner manual registration on page 222 A scanner calibration reset must also be performed See Scanner calibration reset on page 215 Installation note To install the ribbon cable rotate the latch down and push it back into the connector Be careful to not damage the latch 7527 ...

Page 337: ... assembly and slide the latch J out of place 10 Remove the flatbed scanner assembly Note Gently pull the flatbed scanner assembly cables through the opening when removing the flatbed scanner assembly 7527 Repair information 337 ...

Page 338: ...k removal on page 319 2 Remove the right scanner cover See Right scanner cover removal on page 331 3 Remove the AIO release lever See AIO release lever removal on page 320 4 Remove the screws A securing the flatbed link to the flatbed 7527 Repair information 338 ...

Page 339: ... pivot link Options removals 650 sheet duo drawer tray assembly removal on page 340 650 sheet duo drawer assembly removal on page 341 Dust cover removal on page 342 Pick tire removal on page 343 7527 Repair information 339 ...

Page 340: ...650 sheet duo drawer tray assembly removal 1 Pull out the drawer tray assembly 2 Remove the tray assembly 7527 Repair information 340 ...

Page 341: ...moval Warning Potential Damage Make sure the printer is turned off before removing the drawer assembly 1 Carefully lift the printer and set it aside on a flat surface 2 Remove the 650 sheet drawer assembly 7527 Repair information 341 ...

Page 342: ...Dust cover removal 1 Slightly raise the dust cover 2 Pull the dust cover to remove 7527 Repair information 342 ...

Page 343: ...ower the auto compensator mechanism A 3 Remove the rubber tires B from the pick roll assembly C Repeat for the other tire D Installation note Install the new rubber tire with its surface texture turning in the direction as shown 7527 Repair information 343 ...

Page 344: ...Note Feel each rubber surface to verify it turns properly in the direction shown 7527 Repair information 344 ...

Page 345: ...Component locations Controller board CX310 models 7527 Component locations 345 ...

Page 346: ...CX410 models 7527 Component locations 346 ...

Page 347: ...CX510 models Connector Connects to Pin no Signal JADF1 Auto document feeder 15 22 3 V 14 16 24 V 17 18 23 Ground 7527 Component locations 347 ...

Page 348: ...WING_W 6 24 V dc V_CART2_WING_V 8 24 V dc V_CART2_WIND_U 9 Ground 10 5 V dc_SW 11 5V dc_SW 12 Ground 13 24 V dc V_CARTR1_WIND_U 15 24 V dc V_CARTR1_WIND_V 17 24 V dc V_CARTR1_WIND_W JCCD1 Scanner 10 12 5 V dc 15 16 24 V dc 1 2 7 8 13 14 17 18 23 26 29 Ground JCTM1 Toner meter connector 1 5V_SW 6 Ground JCVR1 Cover open switch 1 24 V dc V_24V_CVR 2 COVER_OPEN cover open 0 V dc cover closed 24 V dc ...

Page 349: ... dc 8 Ground 9 3 3 V dc S1_MPF_SNS 10 2 5 V dc BUR_THM 11 FUSER_BUR_THM_RTN ground 12 Ground no wire JFPUSB1 Front panel USB N A Not testable in field JHVPS1 Developer transfer HVPS 7 3 3 V dc CMY_SRVO_OUT 10 3 3 V dc ITM_SRVO_OUT 11 3 3 V dc K_SRVO_OUT 13 24 V dc 14 Ground 16 Ground JHS1 FB home sensor 1 5 V dc 2 Ground JINT1 5V safety interlock connector 1 5 V dc VS_JINT 1 2 Ground 3 VS_INT 5 V ...

Page 350: ...12 Ground 14 ZERO_XING_IN 16 Ground JMIRR1 Mirror motor connector 2 3 3 V dc MM_LOCK 4 Ground 5 24 V dc JOPT1 Optional Tray s 2 Ground 3 Ground 5 24 V dc 6 Ground 7 5 V dc 5V_OPTIONS 9 Ground 10 Ground JPH1 Printhead flat cable connector N A Not testable in the field JPJP1 Bin full sensor 2 3 3 V dc 3 Ground JSC1 Smart Chip cartridge 4 Ground 7527 Component locations 350 ...

Page 351: ...ire 7 Ground 10 5 V dc 13 Ground no wire 15 5 V dc 16 Ground JTHM1 TPS thermistor connector 1 1 5 V dc TPS_THERM_SNS 2 TPS_SNS_RTN ground JSPKR1 Speaker N A Not testable in the field JTPS1 Toner patch sensor 1 3 Ground no wire 5 Ground JTPS2 Toner patch sensor 2 3 Ground no wire 5 Ground JTRAY1 Tray present sensor 2 3 3 V dc 3 Ground JUSB1 Port USB connector N A N A JWIRE1 USB wireless connector N...

Page 352: ...7527 352 ...

Page 353: ...ermine when specified parts should be inspected Lexmark CX310 CX410 EVERY SERVICE CALL EVERY 200K NOTES Media tray All Media tray side guides Inspect Inspect Check for correct positioning Media tray length guides Inspect Inspect Check for correct positioning Separation roller Inspect clean if needed Replace Clean with damp cloth Tray lift gear assembly Inspect Inspect Ensure correct operation Tran...

Page 354: ...t Replace Ensure correct installation Fuser wiper Inspect Inspect Ensure correct operation Covers and doors Rear door Inspect Inspect Ensure correct operation Fuser access door Inspect Inspect Ensure correct operation and closure Paper path Duplex path Inspect Inspect Ensure media fragments and tears are not present Miscellaneous Toner spillage Clean Clean Remove all toner spillage from the printe...

Page 355: ...ce Between scheduled maintenance intervals paper feed paper transport and image quality problems can occur Some preventive maintenance procedures can help prevent issues like these Device specific preventive maintenance To clean the touchscreen and key pad use the LCD cleaning cloth A single two step LCD cleaning cloth is stored in the compartment beneath the exit tray Additional cleaning cloths a...

Page 356: ...ing is not covered by the printer warranty 1 Make sure that the printer is turned off and unplugged from the electrical outlet CAUTION SHOCK HAZARD To avoid the risk of electrical shock when cleaning the exterior of the printer unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding 2 Remove paper from the standard bin multipurpose feeder and m...

Page 357: ...pied or scanned images 1 Slightly dampen a soft lint free cloth or paper towel with water 2 Open the scanner cover 3 Clean all the areas shown and then let them dry 1 White underside of the ADF cover 2 White underside of the scanner cover 3 Scanner glass 4 ADF glass 4 Close the scanner cover 7527 Maintenance 357 ...

Page 358: ... left to unlock the cover 3 Open the cover 4 Locate the printhead wipers 5 Gently pull the printhead wiper out until it stops and then slowly slide it back into place 6 Close the cover 7 Slide the release lever to the right to lock the cover 8 Close the front door 7527 Maintenance 358 ...

Page 359: ...7527 359 ...

Page 360: ...xample 3 1 indicates Assembly 3 and item 1 in the table Part number Identifies the unique number that correlates with the part Units mach Refers to the number of units actually used in the base machine or product Units option Refers to the number of units in a particular option Units FRU Refers to the number of units in a particular FRU Description A brief description of the part The following abb...

Page 361: ...Assembly 1 Covers 7527 Parts catalog 361 ...

Page 362: ...ver AIO toner cover removal on page 318 8 40X7823 1 1 Right AIO cover Right cover assembly removal on page 256 9 40X7645 1 1 250 sheet tray assembly Paper pick motor drive assembly standard tray removal on page 305 10 40X7801 1 1 Front cover Front cover assembly removal on page 273 11 40X5490 1 1 Front middle cover Front middle cover removal on page 275 12 40X5168 2 2 Pick tires Pick tire removal ...

Page 363: ...Assembly 2 Scanner 7527 Parts catalog 363 ...

Page 364: ...ive cable CX410 USB port connector removal on page 284 9 40X7822 1 1 Flatbed pivot link front left Flatbed pivot link removal on page 338 9 40X7834 1 1 Flatbed pivot link rear right Flatbed pivot link removal on page 338 10 40X7820 1 1 Left scanner cover Left cover assembly removal on page 246 11 40X7842 1 1 Simplex top cover assembly Top cover assembly removal on page 312 11 40X7843 1 1 Duplex AD...

Page 365: ...Assembly 3 Paperpath 7527 Parts catalog 365 ...

Page 366: ...t top screw 5 Taptite M3 L4 5 panhead screw 3 M3x8LG W HD machine screw 3 Metal ROLN M3 5 8L screw 2 Plastic ROLN 2 9 8L screw 6 Plastic ROLN 3 5 6L screw 10 Plastic ROLN 3 5 8L screw 4 Plastic ROLN 3 5 10L screw 2 M3 5x8 SEMS machine screw 3 N A 4 40X7832 1 1 Screw packet M3 5 Internal Lock Washer M3 x 6 Shoulder Screw Sems Pl ROLN 2 9 x 8 2 N A 4 40X7652 1 1 Miscellaneous springs Front cover lat...

Page 367: ... Fuser assembly 220 V Fuser assembly removal on page 287 8 40X7624 1 1 Fuser assembly 100 V Fuser assembly removal on page 287 9 40X0411 1 1 Narrow media flag Narrow media sensor flag removal on page 323 NS 40X7617 1 1 100 V maintenance kit N A NS 40X7615 1 1 115 V maintenance kit N A NS 40X7616 1 1 230 V maintenance kit N A 7527 Parts catalog 367 ...

Page 368: ...7527 Parts catalog 368 ...

Page 369: ...Assembly 4 Operator panels 7527 Parts catalog 369 ...

Page 370: ...10 models only on page 283 6 40X9115 1 1 Interface card CX510 XC2132 Operator panel removal for CX510 models only on page 283 7 40X7828 1 1 Cable interface card to UICC Operatorpanelremoval forCX310andCX410 models only on page 276 Operator panel removal for CX510 models only on page 283 8 40X7861 1 1 Display CX510 XC2132 Operator panel removal for CX510 models only on page 283 9 40X7838 1 1 Upper ...

Page 371: ...page 276 14 40X7803 1 1 Operator panel bezel CX410 Operator panel bezel removal on page 275 14 40X7817 1 1 Operator panel bezel CX310 Operator panel bezel removal on page 275 15 40X7821 1 1 Display and PCBA CX310 Operatorpanelremoval forCX310andCX410 models only on page 276 NS 40X6517 1 1 Speaker Speaker removal on page 256 7527 Parts catalog 371 ...

Page 372: ...7527 Parts catalog 372 ...

Page 373: ...Assembly 5 Electronics 7527 Parts catalog 373 ...

Page 374: ...r removal on page 321 5 40X7626 1 1 Low voltage power supply universal power supply Low voltage power supply LVPS assembly removal on page 253 6 40X5413 1 1 Fuser exit sensor Fuser exit sensor removal on page 254 7 40X6517 1 1 Speaker Speaker removal on page 256 8 40X1766 1 1 Power cord 2 5 m straight Bolivia Peru N A 8 40X0269 1 1 Power cord 2 5 m straight USA Canada APG LAD N A 8 40X0288 1 1 Pow...

Page 375: ...er cord 2 5 m straight Switzerland N A 8 40X1791 1 1 Power cord 2 5 m straight Taiwan N A 8 40X0271 1 1 Power cord 2 5 m straight United Kingdom N A 8 40X7229 1 1 Power cord 2 5 m straight India N A NS 40X7852 1 1 Fax card N A NS 40X8448 1 1 Fax interface cable N A NS 40X7813 1 1 AIO cables Redrive jam or bin full sensor cable 770 mm ground cable Speaker cable N A 7527 Parts catalog 375 ...

Page 376: ...7527 Parts catalog 376 ...

Page 377: ...Assembly 6 Cables and sensors 7527 Parts catalog 377 ...

Page 378: ... 1 UICC to controller board cable CX510 XC2132 N A 6 40X8670 1 1 Printhead to controller board cable N A 7 40X7618 1 1 Front and right side interlock switch cover assembly N A 8 40X7647 1 1 Cable packet used for Fuserexit narrow mediatocontrollerboard 8A Fuser motor thermistor and duplex sensor to controller board 8B LVPS to controller board 8C CMY K motors to controller board 8D Tray 2 to control...

Page 379: ...Assembly 7 Media drawers and trays 7527 Parts catalog 379 ...

Page 380: ... complete includes 100 sheet MPF 650 sheet duo drawer assembly removal on page 341 2 40X5168 2 2 Pick tires Pick tire removal on page 343 3 40X8091 1 1 650 sheet Duo Drawer tray assembly 650 sheet duo drawer tray assembly removal on page 340 4 40X8090 1 1 Optional 550 sheet drawer complete CX410 CX510 and XC2132 only N A 7527 Parts catalog 380 ...

Page 381: ...A NS 40X8570 1 1 Arabic font card assembly N A NS 40X8571 1 1 Hebrew font card assembly N A NS 40X8659 1 1 Forms and Bar Code Card CX310 N A NS 40X8660 1 1 Forms and Bar Code Card CX410 N A NS 40X8664 1 1 Forms and Bar Code Card CX510 XC2132 N A NS 40X8666 1 1 Card for PRESCRIBE CX310 N A NS 40X8667 1 1 Card for PRESCRIBE CX410 N A NS 40X8668 1 1 Card for PRESCRIBE CX510 XC2132 N A NS 40X8668 1 1 ...

Page 382: ...7527 382 ...

Page 383: ...models Printing states Power Off 0 0W Sleep Mode 7W Hibernate Mode 1W Standby Mode 50W Ready Mode 40W Simplex printing 500W Duplex printing 550W Maximum current shown in amp ergs Notes Using a power converter or inverter is not recommended The CX310 CX410 and CX510 models are ENERGY STAR Qualified All models ship with Sleep Mode set to On Electrical specifications Low voltage models 100 to 127 V a...

Page 384: ... additional input trays Side Clearance 1 Right side 152 mm 6 in 2 Front 508 mm 20 in 3 Left side 76 mm 3 in 4 Rear 102 mm 4 in 5 Top 254 mm 10 in CX410 and CX510 Note Allow additional clearance around the printer for adding options such as additional input trays 7527 Appendix A Printer specifications 384 ...

Page 385: ...accordance with ISO 7779 and conform with ISO 9296 Note Some modes may not apply to all models Status 1 meter average sound pressure dBA Printing 48 dBA Ready Inaudible Status 1 meter average sound pressure dBA Printing 50 dBA Ready Inaudible Note Values are subject to chance See http support lexmark com for current values 7527 Appendix A Printer specifications 385 ...

Page 386: ...ximum wet bulb temperature 80 1 F 26 7 C Altitude 10 000 ft 0 to 3 048 meters Atmospheric pressure 74 6 kPa Ambient operating environment Temperature 60 to 90 F 15 6 to 32 2 C Relative humidity 8 to 80 Storage and shipping packaged printer with or without print cartridge Temperature 40 to 110 F 40 to 43 3 C In some cases performance specifications such as paper OCF EP cartridge usage are measured ...

Page 387: ... Bar Code PrintCryptionTM Printer hard disk LexmarkTM Internal Solutions Ports ISP RS 232 C Serial ISP Parallel 1284 B ISP MarkNetTM N8250 802 11 b g n Wireless ISP MarkNet N8130 10 100 Fiber ISP MarkNet N8120 10 100 1000 Ethernet ISP Media handling options Note Some media handling options may not be available for all models Input options Standard integrated 250 sheet tray Tray 1 Standard 100 shee...

Page 388: ...rinters the CX310 CX410 and CX510 printers support a maximum of two stacked optional drawers one 650 DuoDrawer at tray 2 and an additional 550 drawer at tray 3 The CX310 CX410 and CX510 DuoDrawers are also designed to be downward compatible with the C544n and C544dn printers Because the C544n and C544dn 650 DuoDrawer and the CX310 CX410 and CX510 650 DuoDrawer and 550 drawer share the same autocon...

Page 389: ...10 CX410 CX510 Printers CX310 CX410 CX510 Printers CX310 CX410 CX510 Printers CX310 CX410 CX510 Printers CX310 CX410 CX510 Printers C544n C544dn C546dtn option 650 CX310 CX410 CX510 option 650 CX310 CX410 CX510 option 650 CX410 CX510 option 550 CX410 CX510 option 550 C544n C544dn C546dtn option 550 CX310 CX410 CX510 option 650 C544n C544dn C546dtn option 550 CX410 CX510 option 550 CX310 CX410 CX51...

Page 390: ...7527 390 ...

Page 391: ...s If you encounterproblems you should alwayscheck the paper first See Media guidelines on page 23 In addition it is always good practice to check the printer and driver settings to see if the paper being used matches the user s settings It is not uncommon to find a user printing on cardstock with the printer programmed to print on a plain paper setting The printer s feed and transport components c...

Page 392: ...rs push the paper toward the exit bin and past the exit sensor The exit rollers guide the paper into the output bin Note If the printer posts a paper jam message but no paper is found paper dust or paper particles may have fallen into one of the sensor eyes Use a can of compressed air to gently clean the sensor Bubble sensors The printer uses two bubble sensors to adjust the speed of the fuser mot...

Page 393: ... gate aligner B Note While the sheet is being transported through the duplex unit it is the only piece of paper being processed by the print engine A user should not attempt to insert a piece of paper into the manual paper feed while a duplex job is being processed This would cause a paper jam error When the trailing edge of the media clears the fuser the fuser engine rotates forward to prepare th...

Page 394: ...ough the basic EP Process is the same for every laser and LED printer the specifics for each printer are different Electrophotographic process basics This printer is a single laser printer that use four print cartridges cyan yellow magenta and black to create text and images on paper The printer has four photoconductors sometimes called a photodeveloper cartridge or PC unit built into the print ca...

Page 395: ...speed of the transfer belt The paper is carried to the fuser rollers where heat and pressure are applied to the page to permanently bond the toner to the page The fuser rollers push the paper into the output bin The transfer unit is cleaned and the process begins again for the next page Step 1 Charge During the charge step voltage is sent from the HVPS to the charge roller beside each of the four ...

Page 396: ...voids light print on a page Then the affected cartridge will have to be replaced If the developer roller is damaged it will not contact the surface of the photoconductor properly The result could be repeating marks thin vertical voids or thin vertical lines of color on the printed page Check the surface of the developer for damage Step 4a First transfer When the latent images are developed on each...

Page 397: ...bs off a printed page can be a sign of a malfunctioning fuser or an improper paper setting Always check the paper type setting before replacing the fuser A common mistake is to print on heavier media such as cardstock with the paper type set to plain paper When removing paper jams from the fuser be sure to use the fuser release tabs to relieve the pressure on the page In addition never pull unfuse...

Page 398: ...t 2 roll 11 Exit roller TheduplexADFenablestheuserto createduplexscansautomatically eliminatingtheneedtostopthescanning process to flip the media being duplicated over The ADF uses DC motors with encoder wheels and a series of sensors to determine the media s position in the paper path during thescan process The following steps are performed in creating a duplex scan on the duplex ADF 7527 Appendi...

Page 399: ...er These counts along with the feed sensor ensure that the media is travelling at the correct speed through the scan area The speed the document travels through the ADF scan area is dependent on the image DPI specified by the user 8 After a predetermined number of counts the media reaches the scan area and the image acquisition process is initiated Whilethe imageacquisition process is executing th...

Page 400: ... the desired color The object information determines the application of color conversion tables For example it is possible to apply one type of color conversion table to text while applying a different color conversion table to photographic images Should I use PostScript or PCL emulation What settings produce the best color ThePostScriptdriverisstronglyrecommendedforbestcolorquality Thedefaultsett...

Page 401: ...erating system controls the adjustment of colors The color conversion tables applied to each object when Color Correction is set to Auto generate preferred colors for the majority of documents To manually apply a different color conversion table 1 Press Menu to open the Admin menus 2 Select Settings and press Select 3 Select Quality and press Select 4 Select Color Correction and press Select 5 Sel...

Page 402: ...color correction may be necessary to utilize the selected color conversion table for the particular object Selecting which Color Samples set to use for a particular color matching problem depends on the Color Correction setting being used Auto Off or Manual the type of object being printed text graphics or images and how the color of the object is specified in the software program RGB or CMYK comb...

Page 403: ...rsion table 7 Enter the RGB or CMYK color number 8 Enter an Increment value from 1 255 Note The closer the value is to 1 the narrower the color sample range will appear 9 Click Print to print the detailed Color Samples set 7527 Appendix C Theory of operation 403 ...

Page 404: ...7527 404 ...

Page 405: ...ocess EPROM Erasable Programmable Read Only Memory ESD Electrostatic Discharge FRU Field Replaceable Unit GB Gigabyte HCF High Capacity Feeder HCIT High Capacity Input Tray HCOF High Capacity Output Finisher HVPS High Voltage Power Supply ITU Image Transfer Unit K Black LCD Liquid Crystal Display LDAP Lightweight Directory Access Protocol LED Light Emitting Diode LVPS Low Voltage Power Supply M Ma...

Page 406: ...sition Sensing Device PWM Pulse Width Modulation RIP Raster Imaging Processor ROM Read Only Memory SDRAM Synchronous Dual Random Access Memory SIMM Single Inline Memory Module SRAM Static Random Access Memory TPS Toner Patch Sensing UICC User Interface Controller Card UPR Used Parts Return V ac Volts alternating current V dc Volts direct current VTB Vacuum Transport Belt Y Yellow 7527 Appendix D A...

Page 407: ...and fasteners are as close to their actual size as possible as long as the printout is not scaled or resized P N Screw type Location Qty 18B0832 Taptite M3 L6 panhead screw Controller board 6 EP drive 6 Fuser drive assembly 2 Fuser sensor 1 Left cover 1 Lower left frame 4 LVPS assembly 6 LVPS cage 4 Paper pick motor drive assembly 2 Rear cover 8 Toner density sensor 4 Toner meter cycle 2 Top cover...

Page 408: ... CX510 and XC2132 UICC card 5 3005980 3 5x8 mm flat top screw Front door 5 3068020 Taptite M3 L4 5 Panhead screw Lower right frame 3 88A0154 M3x8LG W HD MCH screw Printhead 3 88A0481 M3 5x8 SEMS MACH screw Fuser assembly 1 Top cover 1 88A0213 Metal ROLN m3 5 8L screw Lower left frame ground cable 1 7527 Appendix E Screw and retainer identification table 408 ...

Page 409: ...door 4 CX410 CX510 andXC2132FrontUSB connector 2 HVPS 1 Left cover 3 Lower left frame 1 Control panel 4 CX510 and XC2132 Control panel back cover 3 CX510 and XC2132 speaker 2 Toner meter cycle 2 Toner supply door 1 Top cover 4 Waste toner bottle contact 1 88A0323 Plastic ROLN 3 5 8L screw AC receptacle 2 Duplex aligner 2 88A0324 Plastic ROLN 3 5 10L screw Duplex aligner 2 7527 Appendix E Screw and...

Page 410: ...ior of the printer 356 interior of the printer 356 printhead lenses 358 scanner glass 357 cleaning the printer 356 color theory 400 Color Trapping 218 configuration action for prompts 217 ADF Edge Erase 217 B5 Executive 217 configuration id 206 configuration menu accessing 216 Auto Color Adjustment 223 Color Trapping 218 Demo Mode 219 disable scanner 223 download emuls 219 Energy Conserve 220 Exit...

Page 411: ...nt log 210 Exit Config 223 exit diagnostics menu exit diagnostics 216 exterior of the printer cleaning 356 F Factory Defaults 219 fax error log codes 156 fax issue escalating 160 fax service engineer SE menu 225 feed test 212 feed tests 203 firmware updating 189 flash memory test 204 flatbed edge erase 221 flatbed pivot link removal 338 flatbed scanner assembly removal 333 Font Sharpening 223 form...

Page 412: ...operator panel removal for CX310 and CX410 models only 276 operator panel removal for CX510 models only 283 option configurations supported configurations 388 unclaimed configurations 388 unsupported configurations 388 Options Available internal options 387 options media handling options 387 output bin tray and exit bail removal 316 P Panel Menus 219 panel test 199 paper characteristics 23 letterh...

Page 413: ...0 xx 68 x page jam clear standard bin 203 xx 60 x page jam open automatic feeder top cover 28y xx 71 x page jam open front door 20y xx 49 x page jam open front door to clear fuser 20y xx 53 x page jam open tray x 24y xx 67 printer setup configuration id 206 engine setting 1 through 4 206 model name 206 page count total 206 reset fuser count 207 serial number 206 transfer module barcode 207 printhe...

Page 414: ...e error messages 90 126 service error messages 96 133 service error messages 96 141 service error messages 99 147 service error messages 101 171 service error messages 103 200 xx input S2 sensor service check 51 202 xx fuser exit sensor service check 58 230 xx duplex manual feed sensor S1 service check 65 8yy service error messages 140 900 service error messages 106 900 xx system software error se...

Page 415: ...components 392 Tray x sensing 217 troubleshooting 550 sheet and 650 sheet trays input option symptoms 161 adf paper jam service check 73 initial check 35 scan fax copy symptoms 145 troubleshooting print quality adf cover open service check 74 adf duplex service check 150 adf feed errors service check 148 adf streak service check 148 black or blank page copy service check 145 blank pages 41 blurred...

Page 416: ...perator panel displays all diamonds no beeps or five beeps service check 131 operator panel one or more operator panel buttons fail service check 134 operator panel USB cable service check 136 paper pick motor drive assembly service check 102 printhead service check 89 toner meter cycle TMC card service check 137 toner meter sensors Y C M K on TMC card service check 97 tray x sensor service check ...

Page 417: ... 5 m straight South Africa 375 40X1774 Power cord 2 5 m straight Denmark 374 40X1791 Power cord 2 5 m straight Taiwan 375 40X1792 Power cord 2 5 m straight Korea 374 40X2252 Redrive spacer screws 364 40X3141 Power cord 2 5 m straight Paraguay Indonesia EMEA HV 374 40X3609 Power cord 2 5 m straight Japan 374 40X4596 Power cord 2 5 m straight Brazil 374 40X5168 Pick tires 362 380 40X5413 Fuser exit ...

Page 418: ...kit fuser transfer module 381 40X7618 Front and right side interlock switch cover assembly 378 40X7620 Toner meter cycle card assembly 374 40X7622 Fuser assembly 110 V 367 40X7623 Fuser assembly 220 V 367 40X7624 Fuser assembly 100 V 367 40X7625 High voltage power supply 374 40X7626 Low voltage power supply universal power supply 374 40X7627 Printhead 366 40X7628 Main gear drive assembly with moto...

Page 419: ... Front logo cover CX510 XC2132 370 40X7817 Operator panel bezel CX310 371 40X7818 Bezel CX510 370 40X7819 Right scanner cover 364 40X7820 Left scanner cover 364 40X7821 Display and PCBA CX310 371 40X7822 Flatbed pivot link front left 364 40X7823 Right AIO cover 362 40X7824 AIO link 362 40X7827 AIO release lever with spring 364 40X7828 Cable interface card to UICC 370 40X7829 Flatbed scanner assemb...

Page 420: ...0 Optional 550 sheet drawer complete CX410 CX510 and XC2132 only 380 40X8091 650 sheet Duo Drawer tray assembly 380 40X8091 650 sheet tray assembly 362 40X8448 Fax interface cable 375 40X8555 256MB Flash memory card 381 40X8556 Traditional Chinese font card assembly 381 40X8557 Simplified Chinese font card assembly 381 40X8568 Korean font card assembly 381 40X8569 Japanese font card assembly 381 4...

Page 421: ...54 ADF input tray 364 40X9108 Duplex separator roller assembly 364 40X9110 Restraint pad 364 40X9114 PCBA CX410 370 40X9115 Interface card CX510 XC2132 370 40X9130 PCBA MFP UICC CX510 XC2132 370 N A Operator panel cable 364 7527 Part number index 421 ...

Page 422: ...7527 Part number index 422 ...

Page 423: ...1 650 sheet Duo Drawer tray assembly 380 40X8091 650 sheet tray assembly 362 40X9054 ADF input tray 364 40X7813 AIO cables 375 40X7824 AIO link 362 40X7827 AIO release lever with spring 364 40X8570 Arabic font card assembly 381 40X7810 Back AIO cable cover 362 40X7818 Bezel CX510 370 40X8709 Bezel XC2132 370 40X5872 Bin full flag 364 40X8674 Bracket front toner door pivot 362 40X7828 Cable interfa...

Page 424: ...81 40X8664 Forms and Bar Code Card CX510 XC2132 381 40X7618 Front and right side interlock switch cover assembly 378 40X7801 Front cover 362 40X7808 Front logo cover CX310 CX410 370 40X7816 Front logo cover CX510 XC2132 370 40X5490 Front middle cover 362 40X7624 Fuser assembly 100 V 367 40X7622 Fuser assembly 110 V 367 40X7623 Fuser assembly 220 V 367 40X7629 Fuser drive motor assembly 366 40X5413...

Page 425: ...n tray 362 40X7614 Paper pick motor drive assembly 366 40X9114 PCBA CX410 370 40X9130 PCBA MFP UICC CX510 XC2132 370 40X7301 Photo sensor and retainer 374 40X5168 Pick tires 362 380 40X0288 Power cord 2 5 m straight Argentina 374 40X0301 Power cord 2 5 m straight Australia 374 40X1766 Power cord 2 5 m straight Bolivia Peru 374 40X4596 Power cord 2 5 m straight Brazil 374 40X0273 Power cord 2 5 m s...

Page 426: ...plex separator pad assembly 364 40X7842 Simplex top cover assembly 364 40X8557 Simplified Chinese font card assembly 381 40X6517 Speaker 371 374 40X7652 Spring parts packet 366 40X7579 System fan 362 40X7802 Toner AIO cover 362 40X7636 Toner cartridge contacts Pogo pin 378 40X5414 Toner density sensors left or right one in package 378 40X7620 Toner meter cycle card assembly 374 40X7809 Top cover a...

Page 427: ...68 USB Cable packaged 2 m 381 40X7836 USB thumbdrive cable CX410 364 40X5480 USB thumbdrive cable CX510 XC2132 364 40X7840 User interface support bracket CX310 CX410 370 40X7841 User interface support bracket CX510 XC2132 370 40X7046 Waste toner bottle sensor 378 7527 Part name index 427 ...

Page 428: ...7527 Part name index 428 ...

Page 429: ...VE MOTOR OPTIONAL TRAY PAPER PICK ASM FUSER THERMISTOR TONER PATCH SENSOR2 NARROW MEDIA FUSER EXIT BIN FULL SENSOR JFUSES1 FUSER JTPS1 TONER PATCH SENSOR1 JTRAY1 TRAY PRESENT JINT1 SAFETY INTERLOCK COVER OPEN WASTE TONER SENSOR CONNECTS TO DEV TRANSFER HVPS CONNECTS TO LVPS SMART CHIP CONNECTS TO SCANNER ADF CONNECTS TO SCANNER PRINTHEAD PRINTHEAD MIRROR TONER METER ETHERNET PC BOTTOM TOP JPJP1 JO...

Page 430: ...GE DRIVE MOTOR OPTIONAL TRAY PAPER PICK ASM FUSER THERMISTOR TONER PATCH SENSOR2 NARROW MEDIA FUSER EXIT BIN FULL SENSOR JFUSES1 FUSER JTPS1 TONER PATCH SENSOR1 JTRAY1 TRAY PRESENT JINT1 SAFETY INTERLOCK COVER OPEN WASTE TONER SENSOR CONNECTS TO FAX CONNECTS TO DEV TRANSFER HVPS CONNECTS TO LVPS SMART CHIP CONNECTS TO SCANNER ADF CONNECTS TO SCANNER PRINTHEAD PRINTHEAD MIRROR TONER METER ETHERNET ...

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