Lenovo ThinkServer RD350G User Manual And Hardware Maintenance Manual Download Page 7

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Summary of Contents for ThinkServer RD350G

Page 1: ...ThinkServerRD350G User Guide and Hardware Maintenance Manual Machine Types 70D6 70D7 70D8 70D9 70QK 70QL 70QM and 70QN ...

Page 2: ...r product Safety information on page iii Appendix A Notices on page 155 Sixth Edition May 2016 Copyright Lenovo 2014 2016 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant to a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 ...

Page 3: ...rver 41 Turning on the server 41 Turning off the server 41 Chapter 5 Configuring the server 43 Using the Setup Utility program 43 Starting the Setup Utility program 43 Viewing information in the Setup Utility program 43 Setup Utility program interface 43 Setting the system date and time 46 Using passwords 46 Selecting a startup device 47 Configuring the TPM function 48 Setting an Ethernet connecto...

Page 4: ...and diagnostics 145 Troubleshooting procedure 145 Viewing the status and diagnostic LEDs 145 Viewing the system event log 146 Basic troubleshooting tables 146 Lenovo ThinkServer Deployment Manager program problems 146 Optical drive problems 146 Storage drive problems 147 Memory module problems 148 Keyboard mouse and USB device problems 149 Chapter 8 Getting information help and service 151 Informa...

Page 5: ... utiliser le produit veillez àbien lire et comprendre les instructions de sécuritémultilingues figurant sur le disque de documentation fourni avec le produit Πριν να τρηζιμοποιήζεηε ηο προϊόν βεβαιωθείηε όηι έτεηε διαβάζει και καηανοήζει ηις οδηγίες αζθάλειας οι οποίες είναι διαθέζιμες ζε διάθορες γλώζζες ζηο δίζκο ηεκμηρίωζης ποσ ζσνοδεύει ηο προϊόν Vor Verwendung des Produkts sollten Sie unbedin...

Page 6: ...táciou dodanom s produktom Poskrbite da boste pred uporabo izdelka prebrali in razumeli večjezična varnostna navodila na optičnem disku z dokumentacijo ki ste ga dobili z izdelkom Antes de utilizar el producto asegúrese de leer y comprender las instrucciones de seguridad multilingües del disco de documentación que se proporciona con el producto Var noga med att läsa säkerhetsinstruktionerna pådoku...

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Page 8: ...in hazardous radiation exposure DANGER Statement 4 18 kg 39 7 lb 32 kg 70 5 lb 55 kg 121 2 lb 32 kg 70 5 lb 55 kg 121 2 lb 100 kg 220 5 lb CAUTION Use safe practices when lifting Statement 5 CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remo...

Page 9: ...s will not support the weight of the device Statement 8 CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Statem...

Page 10: ...tall the appropriate interconnecting cabling in accordance with your local electrical code requirements Statement 15 CAUTION The power control button on the device may put the device in standby mode instead of turning off the device In addition the device might have multiple connections to dc power To remove all electrical current from the device ensure that all connections to dc power are disconn...

Page 11: ...nts Use 1 3 mm2 or 16 American Wire Gauge AWG copper conductor only not exceeding 3 meters in length Torque the wiring terminal screws to 1 4 newton meters or 12 inch pounds Provide a readily available approved and rated disconnect device in the field wiring Statement 17 CAUTION This product contains a Class 1M laser Do not view directly with optical instruments Statement 18 CAUTION Do not place a...

Page 12: ...er you can continue without first correcting the problem Consider these conditions and the safety hazards they present Electrical hazards especially primary power primary voltage on the frame can cause serious or fatal electrical shock Explosive hazards such as a damaged Cathode Ray Tube CRT monitor or a bulging capacitor Mechanical hazards such as loose or missing hardware To determine whether th...

Page 13: ...worn frayed or pinched cables 9 Check that the power supply cover fasteners screws or rivets have not been removed or tampered with Grounding requirements Electrical grounding of the server is required for operator safety and correct system function Proper grounding of the electrical outlet can be verified by a certified electrician Copyright Lenovo 2014 2016 xi ...

Page 14: ...xii ThinkServer RD350G User Guide and Hardware Maintenance Manual ...

Page 15: ...ntation disc that comes with your server A printable generic version of the latest LLW also is available in more than 30 languages at http www lenovo com warranty llw_01 If you cannot obtain the LLW through the documentation disc or Lenovo Web site contact your local Lenovo office or reseller to obtain a printed version of the LLW free of charge For warranty service consult the worldwide Lenovo Su...

Page 16: ... documentation for your server and instructions on how to obtain all the documentation Printed documents The following documents are printed out and contained in your server package Read Me First This is a multilingual document you should read first This document guides you to read the complete warranty support and safety information on the documentation disc that comes with your server before usi...

Page 17: ...product This document also includes the Lenovo warranty statement Customer Replaceable Units CRUs information and information about how to contact the Lenovo Customer Support Center Lenovo License Agreement This document includes the terms and conditions of the Lenovo License Agreement User Guide and Hardware Maintenance Manual This document provides detailed information to help you get familiar w...

Page 18: ...4 ThinkServer RD350G User Guide and Hardware Maintenance Manual ...

Page 19: ...s that comes with the server 4 Connect the Ethernet cable and power cords to the server See Rear view of the server on page 21 to locate the connectors 5 Turn on the server to verify operation See Turning on the server on page 41 6 Review the Unified Extensible Firmware Interface UEFI settings and customize as needed See Using the Setup Utility program on page 43 7 Configure RAID and install the o...

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Page 21: ... items such as power cords available on some models printed documentation and a documentation disc Features This topic provides general information about the server features for various models Depending on your specific model some features might vary or not apply For information about your specific model use the Setup Utility program See Viewing information in the Setup Utility program on page 43 ...

Page 22: ...o read and store data The internal drives supported by your server vary by model Internal storage drive Your server supports one of the following storage drive configurations Drive bay size Drive bay quantity Drive type 3 5 inch 4 Hot swap SATA or SAS Hard disk drive or 2 5 inch solid state drive 3 5 inch 4 Easy swap SATA or SAS Hard disk drive or 2 5 inch solid state drive 2 5 inch 8 Hot swap SAT...

Page 23: ...seboard Management Controller BMC chip on the system board Integrated graphics controller on board ASPEED AST2400 16 MB of video memory cache Ethernet connectivity There are three RJ 45 Ethernet connectors on the rear panel with 10 megabits per second Mbps 100 Mbps or 1000 Mbps network connectivity Ethernet connector 0 is for system management by default However you also can set Ethernet connector...

Page 24: ...of server management is independent of the operating system and is called out of band management The system board platform management subsystem consists of the integrated TSM communication buses sensors the BIOS and server management firmware It is responsible for error reporting system power control thermal monitoring system fan control and other management features The TSM provides system manage...

Page 25: ...nkServer System Manager User Guide which is available for download at http www lenovo com UserManuals Specifications This topic lists the physical specifications for your server Dimensions Width without rack handles 447 mm 17 59 inches Width with rack handles 482 mm 18 98 inches Depth without rack handles 781 6 mm 30 77 inches Depth with rack handles 802 5 mm 31 59 inches Height 43 mm 1 69 inches ...

Page 26: ...The Lenovo Partner Pack for Microsoft System Center Configurations Management SCCM program helps you manage the firmware components in your ThinkServer server The firmware components include TSM BIOS Deployment Manager Application Windows Driver Package for Deployment Manager and Linux Driver Package for Deployment Manager The program also enables users to send e mail alerts to related recipients ...

Page 27: ...help system Automatic hardware detection Selectable partition size and file system type Ability to install the operating system and device drivers in an unattended mode to save time Ability to create a reusable response file that can be used with similarly configured Lenovo servers to make future installations even faster Contains RAID configuration utility Provides device drivers based on the ser...

Page 28: ...e Lenovo ThinkServer Operating System based Platform Update Tool is used to update the firmware in the operating system for your server For detailed information about using the program refer to the help system of the program Lenovo ThinkServer Power Planner The Lenovo Thinkserver Power Planner program provides information about the power consumption and electric current calculation based on the di...

Page 29: ...ed infrastructureplatform Lenovo XClarity Administrator provides Automated discovery Inventory tracking Monitoring and alerting Call home For more information about Lenovo XClarity Administrator go to Lenovo XClarity Administrator Information Lenovo XClarity Energy Manager The Lenovo XClarity Energy Manager hereinafter referred to as Energy Manager is a tool for data center power management It mon...

Page 30: ...mples of the machine type model and serial number labels on server models with different hard disk drive configurations Note Depending on the model your server might look slightly different from the illustrations in this topic Figure 1 Label on server models with 3 5 inch drive bays Figure 2 Label on server models with 2 5 inch drive bays 16 ThinkServer RD350G User Guide and Hardware Maintenance M...

Page 31: ... left 1 Front panel For detailed information about the controls connectors and status LEDs on the front panel see Front panel on page 19 2 Slim optical drive Some server models come with a slim SATA optical drive 3 Pull out information card The machine type model and serial number label of the server is attached on the pull out information card See Machine type model and serial number label on pag...

Page 32: ...and serial number label of the server is attached on the pull out information card See Machine type model and serial number label on page 15 3 Rack handle right 6 Rack handle left If your server is installed in a rack cabinet you can use the rack handles to slide the server out of the rack cabinet or use the rack handles and screws to secure the server in the rack cabinet so that the server cannot...

Page 33: ...ton with power status LED 4 System ID button with ID LED 5 USB 2 0 connectors 2 6 VGA connector 1 Network status LED The network status LED on the front panel helps you identify the network connectivity and activity Network status LED Color Description On Green The server is connected to a LAN Off None The server is disconnected from a LAN Blinking Green The LAN is connected and active Chapter 3 P...

Page 34: ...e connected securely to the system board 2 Reinstall the removed fan or install a new fan to replace the removed fan The power supply has a critical error Check the BMC for detailed information A power cord has been disconnected or a redundant power supply has been removed 1 Ensure that the power supplies are installed securely 2 Ensure that the power cords are connected securely to the power supp...

Page 35: ...an purchase a USB hub which you can use to connect additional USB devices 6 VGA connector Used to attach a VGA compatible video device such as a VGA monitor Rear view of the server This topic provides information to help you locate the connectors and components on the rear of your server The following illustration shows the connectors and components on the rear of your server The rear view of the ...

Page 36: ...gth and height x16 x16 x8 x4 x2 x1 Half length full height card 5 System ID LED When you press the ID button on the front panel the ID LEDs on both the front and rear of the server are lit to help you locate the server among other servers You also can turn on the ID LEDs using a remote management program for server presence detection Status Color Description On Blue The system is identified Off No...

Page 37: ...s topic provides information to help you locate the components of your server For more information about major components see the related topics in Locations on page 15 To remove the server cover and the cooling shroud and gain access to the inside of the server see Removing the server cover on page 57 and Removing and reinstalling the cooling shroud on page 60 The chassis configuration varies by ...

Page 38: ...ane for 3 5 inch drives or easy swap drive module 6 ThinkServer RAID Super Capacitor Module available on some models 7 Rack handle right 8 3 5 inch drive area 9 Rack handle left 10 Slim optical drive available on some models 11 System fans 12 Heat sink s with microprocessor s underneath 13 Secure digital SD module available onsome models 14 Riser card assembly 1 15 Riser card assembly 2 24 ThinkSe...

Page 39: ...d to be defective during the warranty period a replacement CRU will be provided to the customer Customers are responsible for installing the self service CRUs for this product Customers also can install optional service CRUs which might require some technical skills or tools or request that a technician install the optional service CRU under the terms of the applicable warranty service type for yo...

Page 40: ...No Yes Lenovo ThinkServer RAID 720i Modular Flash No Yes Lenovo ThinkServer RAID Super Capacitor Module No Yes Lenovo ThinkServer RAID Super Capacitor Module holder No Yes Lenovo ThinkServer System Manager Premium module Yes No Lenovo ThinkServer Trusted Platform Module Yes No Memory module Yes No Microprocessor No Yes Optical drive Yes No Optical module Yes No PCIe card Yes No Power cord Yes No R...

Page 41: ...ter Lenovo ThinkServer RAID 710 PCIe Adapter hereinafter referred to as RAID 710 Adapter Lenovo ThinkServer RAID 720i PCIe Adapter hereinafter referred to as RAID 720i Adapter ThinkServer RAID 500 Adapter The following illustration shows the connectors on the RAID 500 Adapter Figure 9 ThinkServer RAID 500 Adapter 1 Connector 0 Used to connect a mini SAS signal cable to the mini SAS ports 0 3 on th...

Page 42: ...e 10 ThinkServer RAID 520i PCIe Adapter 1 Connector 0 Used to connect the mini SAS signal cable connector on the backplane to support HDD 0 3 2 Connector 1 Used to connect the mini SAS signal cable connector on the backplane to support HDD 4 7 3 J3 connector Used to connect to a ThinkServer RAID 520i upgrade key 28 ThinkServer RD350G User Guide and Hardware Maintenance Manual ...

Page 43: ...ector 1 Used to connect a mini SAS signal cable to the mini SAS ports 0 3 on the backplane 2 Connector 2 Used to connect a mini SAS signal cable to the mini SAS ports 4 7 on the backplane for 2 5 inch drives 3 ThinkServer RAID Super Capacitor Module connector Used to connect the cable of a ThinkServer RAID Super Capacitor Module Chapter 3 Product overview 29 ...

Page 44: ...he backplane to support HDD 4 7 3 Thunderbolt Flash Module connector Used to connect a Thunderbolt Memory module hereinafter referred to as TMM Hot swap drive backplane Your server comes with one of the following drive bay and backplane configurations Drive bay size Drive bay quantity Backplane quantity Drive type 3 5 inch 4 1 Hot swap SATA or SAS Hard disk drive or 2 5 inch solid state drive 2 5 ...

Page 45: ... slot 3 Used to connect 3 5 inch drives 4 10 pin power connector Used to connect to the backplane power connector on the system board to provide power to the backplane 5 Optical drive power connector Used to connect the power cable for the slim optical drive 6 Mini SAS ports 0 3 Used to connect the mini SAS connector on one end of a mini SAS to mini SAS signal cable to support the hard disk drive ...

Page 46: ...in power connector Used to connect to the backplane power connector on the system board to provide power to the backplane 9 Mini SAS ports 4 7 Used to connect the mini SAS connector on one end of a mini SAS to mini SAS signal cable to support the hard disk drive 4 to hard disk drive 7 10 Mini SAS ports 0 3 Used to connect the mini SAS connector on one end of a mini SAS to mini SAS signal cable to ...

Page 47: ...PM connector 12 PCIe slot 13 Riser card assembly 2 slot 14 RAID upgrade key connector 15 Power supply connector 2 16 Power supply connector 1 17 Intrusion switch connector 18 Backplane power connector 2 19 Backplane power connector 1 20 System fan 6 connector 21 Microprocessor 2 memory slots 4 22 System fan 5 connector 23 Microprocessor 2 socket 24 System fan 4 connector 25 Microprocessor 2 memory...

Page 48: ...ct the signal cable on the easy swap drive module Front panel connector 1 Used to connect to the front panel board Front panel connector 2 Used to connect to the front VGA and USB module SD module connector Used to connect an SD module Riser card assembly 1 slot Used to install the riser card assembly 1 10 TSM Premium module connector Used to connect a TSM Premium module to enable advanced remote ...

Page 49: ...r on the backplane or on the easy swap drive module System fan connector Used to connect a system fan Memory slots There are 16 memory slots on the system board For detailed information see Memory module installation rules on page 62 Microprocessor 2 socket Microprocessor 1 socket If the server has two microprocessors each of the microprocessor is secured in the microprocessor socket on the system...

Page 50: ... recovery jumper Used to recover the BIOS if the power to your server is interrupted while the BIOS is being updated and your server cannot start correctly To recover the BIOS see Recovering from a BIOS update failure on page 49 3 BIOS default settings jumper Used to turn the BIOS settings into the factory default settings To turn the BIOS settings into the factory default settings do the followin...

Page 51: ...rives and turn off all attached devices and the server Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the server 2 Prepare your server See Removing or extending the server from the rack cabinet on page 57 3 Remove the server cover See Removing the server cover on page 57 4 Locate the clear password jumper 4 on the system board Then remove an...

Page 52: ... in a RAID array is removed and then reinstalled while the server is on the status of the drive will be identified as Unconfigured Bad In this case do not replace the drive You can change the drive status into Unconfigured Good using the ThinkServer MegaRAID SASSoftware The status of the drive is Offline You can change the drive status into Online using the ThinkServer MegaRAID SAS Software For de...

Page 53: ... The power supply is in cold redundancy active mode No action is needed Blinking green about two flashes each second The power supply is in cold redundancy sleep mode No action is needed On green The server is on and the power supply is working normally No action is needed 3 Fault LED Off The power supply is working normally No action is needed On amber The power supply has failed Replace the powe...

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Page 55: ...trical current from the device ensure that all power cords are disconnected from the power source The server can be turned off in one of the following ways Turn off the server from the operating system if your operating system supports this feature After an orderly shutdown of the operating system the server will turn off automatically For instructions on how to shut down your specific operating s...

Page 56: ... For information about your specific operating system refer to the related documentation or help system for the operating system 42 ThinkServer RD350G User Guide and Hardware Maintenance Manual ...

Page 57: ...n the Setup Utility program The Setup Utility program menu lists various items about the system configuration Select a desired item to view information or change settings When working with the Setup Utility program you must use the keyboard The keys used to perform various tasks are displayed on the right bottom pane of each screen You also can press the F1 key for general help about the keys For ...

Page 58: ...gs menu contains various configuration submenus and items On each submenu press Enter to show selectable options and select a desired option by using the up and down arrow keys or type desired values from the keyboard Some items are displayed on the menu only if the server supports the corresponding features Notes Enabled means that the function is configured Disabled means that the function is no...

Page 59: ...mation enter the corresponding submenu and refer to the instructions on the screen TSM Network Settings Set BMC management network configuration parameters User Account Settings Set BMC user account parameters Boot Manager menu The Boot Manager menu in the Setup Utility program lists all the bootable devices installed in your server and the listed items vary depending on your server configuration ...

Page 60: ...cide to set a password read the following topics Setup Utility program password types The following types of passwords are available in the Setup Utility program Administrator password Setting an administrator password deters unauthorized users from changing configuration settings If you are responsible for maintaining the configuration settings of several computers you might want to set an admini...

Page 61: ...he password you can use the clear password jumper on the system board to erase the password See System board jumpers on page 36 Then set a new password for the server Selecting a startup device If your server does not start up from a desired device such as the disc or storage drive as expected do one of the following to select the startup device you want Note Not all discs storage drives or other ...

Page 62: ... to enable the TPM function Setting an Ethernet connector for system management There are three RJ 45 Ethernet connectors on the rear of the server The Ethernet connector 0 is for system management by default However you also can set the Ethernet connector 1 for system management use To locate the three Ethernet connectors see Rear view of the server on page 21 To set the Ethernet connector for sy...

Page 63: ...blems After updating the BIOS firmware all of your previous BIOS settings will be automatically restored Check and reconfigure the BIOS settings for your specific needs To update flash the BIOS do the following 1 Go to http www lenovo com drivers and follow the instructions on the Web page to locate the BIOS update package 2 Download the BIOS update package and the TXT file that contains installat...

Page 64: ...y program starts normally See Starting the Setup Utility program on page 43 Then disconnect the server from the ac power source 11 Reinstall any parts and reconnect any cables Then reinstall the server cover See Completing the parts replacement on page 142 12 Connect the server to an ac power source and turn on the server Check and configure the BIOS settings for your specific needs See Using the ...

Page 65: ...ping and parity data across all drives distributed parity to provide high data throughput especially for small random access RAID 5 distributes parity along with the data and requires all drives but one to be present to operate drive failure requires replacement but the array is not destroyed by a single drive failure Upon drive failure any subsequent read operations can be calculated from the dis...

Page 66: ...oyment Manager simplifies the process of configuring supported RAID The help system for the program can be accessed directly from the program interface Deployment Manager has the following features for RAID configuration For use with all supported RAID controllers Automatically detects hardware and lists all supported RAID configurations Configures one or more disk arrays per controller depending ...

Page 67: ... User Guide on the documentation disc that comes with your server This document also is available on the Lenovo Web site at http www lenovo com UserManuals Updating the firmware When you replace a device in the server you might have to either update the server with the latest version of the firmware that is stored in memory on the device or reflash the BIOS the TSM firmware and the FRU SDR To upda...

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Page 69: ...o http www lenovo com drivers and then follow the instructions on the Web page See Updating the firmware on page 53 for more information Before you install optional hardware devices ensure that the server is working correctly If the server is not working correctly see Chapter 7 Troubleshooting and diagnostics on page 145 to do basic troubleshooting If the problem cannot be solved see Chapter 8 Get...

Page 70: ...place the static protective package of the new part on a smooth level surface and then place the new part on the static protective package Do not place the part on the server cover or other metal surface Take additional care when handling devices during cold weather Heating reduces indoor humidity and increases static electricity System reliabilityguidelines To help ensure proper cooling and syste...

Page 71: ... installed in a rack cabinet using static rails remove the server from the rack cabinet and place it on a flat clean and static protective surface See the Rack Installation Instructions that comes with the server If the server is installed in a rack cabinet using slide rails press the rack handles to extend the server from the rack cabinet However if the working environment cabling configuration o...

Page 72: ...page 142 Attention For proper cooling and airflow install the server cover before turning on the server Operating the server with the server cover removed might damage server components Installing removing or replacing hardware This topic provides instructions on how to install remove or replace hardware for your server You can expand the capabilities of your server by adding new hardware devices ...

Page 73: ...r or any other protection might impact the EMI integrity and cooling of the server which might result in overheating or component damage Removing and reinstalling the rack handles Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference To remove and reinstall the rack handles do the following 1 On each side of the server rem...

Page 74: ... related instructions or ensure that you can view the PDF version on another computer for reference Note Depending on the model your server might look slightly different from the illustrations in this topic To remove the cooling shroud do the following 1 Remove all external media from the drives and turn off all attached devices and the server Then disconnect all power cords from electrical outlet...

Page 75: ... or ensure that you can view the PDF version on another computer for reference Note Depending on the model your server might look slightly different from the illustrations in this topic To reinstall the cooling shroud do the following 1 Ensure that all components have been reassembled correctly and that no tools or loose screws are left inside your server 2 Ensure that all internal cables are rout...

Page 76: ...mory module installation rules Your server has 16 memory slots The following list describes the memory module installation rules Each slot supports 4 GB 8 GB 16 GB and 32 GB double data rate 4 registered dual inline memory modules DDR4 RDIMMs with Error Checking and Correcting ECC technology Each slot supports 32 GB and 64 GB double data rate 4 load reduction dual inline memory modules DDR4 LRDIMM...

Page 77: ... modules run at the lowest frequency It is recommended that you install the high frequency memory modules into the memory slots for the same microprocessor to ensure high performance The following illustration helps you to locate the memory slots on the system board The following illustration shows the system board with two installed microprocessors also known as CPU CPU1 DIMMC1 CPU1 DIMMC2 CPU1 D...

Page 78: ...ode In independent mode the RAS features are not available For more information about the RAS features refer to the related section in Features on page 7 Notes All memory modules to be installed must be the same type When you install memory modules with different capacity install the memory module that has the highest capacity first The following table explains the memory module installation order...

Page 79: ...rs CPU1 DIMM CPU2 DIMM A1 A2 B1 B2 C1 C2 D1 D2 A1 A2 B1 B2 C1 C2 D1 D2 DIMM installation order 1 5 1 5 3 7 3 7 2 6 2 6 4 8 4 8 Memory module installation order in sparing mode The sparing mode provides memory redundancy In this mode the RAS features are available For more information about the RAS features refer to the related section in Features on page 7 Note All memory modules to be installed m...

Page 80: ...kstep mode for servers with one microprocessor CPU1 DIMM A1 A2 B1 B2 C1 C2 D1 D2 DIMM installation order 1 3 1 3 2 4 2 4 The following table explains the memory module installation order for servers that have two microprocessors CPU1 and CPU2 installed Table 10 Memory module installation order in lockstep mode for servers with two microprocessors CPU1 DIMM CPU2 DIMM A1 A2 B1 B2 C1 C2 D1 D2 A1 A2 B...

Page 81: ...ng shroud on page 60 5 Locate the memory slots on the system board and read the memory module installation rules See Memory module installation rules on page 62 6 Remove any parts or disconnect any cables that might prevent your access to the memory slots 7 Open the retaining clips of the appropriate memory slot Figure 27 Opening the retaining clips of the memory slots 8 Touch the static protectiv...

Page 82: ...uctions or ensure that you can view the PDF version on another computer for reference Note To optimize system performance ensure that you consider and follow the memory module installation rules when performing the operation See Memory module installation rules on page 62 To remove a memory module do the following 1 Remove all external media from the drives and turn off all attached devices and th...

Page 83: ...ntrol through the LAN or Internet You can use the TSM Premium to gain location independent remote access to respond to critical incidents and to undertake necessary maintenance Therefore working as an integrated solution in your server the TSM Premium provides an increased level of manageability over the basic server management available You can purchase a TSM Premium module from Lenovo For a list...

Page 84: ...oard Figure 30 Installing the TSM Premium module 7 Reinstall the riser card assembly 2 See Replacing the riser card assembly on page 133 What to do next To work with another piece of hardware go to the appropriate section To complete the installation go to Completing the parts replacement on page 142 For information about server remote management download and read the ThinkServer System Manager Us...

Page 85: ...on page 133 7 If you are instructed to return the old TSM Premium module follow all packaging instructions and use any packaging materials that are supplied to you for shipping What to do next To work with another piece of hardware go to the appropriate section To complete the removal procedure go to Completing the parts replacement on page 142 Installing or removing the ThinkServer Trusted Platfo...

Page 86: ...the static protective package that contains the TPM to any unpainted surface on the outside of the server Then take the TPM out of the package Note Carefully handle the TPM by its edges 6 Locate the TPM connector on the system board and then insert the TPM into the TPM connector on the system board Figure 32 Installing theTPM What to do next To work with another piece of hardware go to the appropr...

Page 87: ...the TPM from the TPM connector by lifting it straight up Note Carefully handle the TPM by its edges Figure 33 Removing theTPM 5 If you are instructed to return the old TPM follow all packaging instructions and use any packaging materials that are supplied to you for shipping What to do next To work with another piece of hardware go to the appropriate section To complete the removal procedure go to...

Page 88: ...rack cabinet on page 57 3 Remove the server cover See Removing the server cover on page 57 4 Touch the static protective package that contains the RAID 110i key to any unpainted surface on the outside of the server Then take the RAID 110i key out of the package Note Carefully handle the RAID 110i key by its edges 5 Locate the RAID upgrade key connector on the system board and then insert the RAID ...

Page 89: ...erver from the rack cabinet on page 57 3 Remove the server cover See Removing the server cover on page 57 4 Locate the RAID upgrade key connector on the system board Then remove the installed RAID 110i key by lifting it straight up Note Carefully handle the RAID 110i key by its edges Figure 35 Removing the RAID 110i key 5 If you are instructed to return the old RAID 110i key follow all packaging i...

Page 90: ...ntation that comes with the RAID upgrade key and follow those instructions in addition to the instructions in this topic To install the RAID 500 or 520i upgrade key do the following 1 Remove all external media from the drives and turn off all attached devices and the server Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the server 2 Prepare ...

Page 91: ... the required number of hard disk drives installed For information about how to configure hardware RAID refer to the MegaRAID SAS Software User Guide on the documentation disc that comes with your server Removing the RAID 500 or 520i upgrade key Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Attention Removing the R...

Page 92: ...RAID upgrade key follow all packaging instructions and use any packaging materials that are supplied to you for shipping What to do next To work with another piece of hardware go to the appropriate section To complete the removal procedure go to Completing the parts replacement on page 142 As the hardware RAID 5 and 50 levels are not available without the RAID upgrade key you might need to reconfi...

Page 93: ...the two pins on the adapter Then lower the TMM straight down until it is securely seated Figure 38 Installing the TMM 6 Install the Lenovo ThinkServer RAID 720i PCIe Adapter with the TMM See Installing a PCIe card on page 85 Removing the TMM To remove the TMM do the following 1 Remove all external media from the drives and turn off all attached devices and the server Then disconnect all power cord...

Page 94: ...D cards from Lenovo For a list of ThinkServer options go to http lenovoquickpick com usa home thinkserver rack and tower server Installing the SD module Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Note Use any documentation that comes with the SD module and follow those instructions in addition to the instruction...

Page 95: ... 8 Position the SD module on the system board Ensure that the plastic pins on the system board pass through the corresponding holes in the SD module Then press the SD module downward so that it is secured by the latch 1 Figure 40 Installing the SD module What to do next To work with another piece of hardware go to the appropriate section To complete the installation go to Completing the parts repl...

Page 96: ...by its edges Figure 41 Removing the SD module 7 Remove the installed SD card from the SD module 8 If you are instructed to return the old SD module follow all packaging instructions and use any packaging materials that are supplied to you for shipping What to do next To work with another piece of hardware go to the appropriate section To complete the removal procedure go to Completing the parts re...

Page 97: ...ver Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the server 2 Prepare your server See Removing or extending the server from the rack cabinet on page 57 3 Remove the server cover See Removing the server cover on page 57 4 Touch the static protective package that contains the ThinkServer RAID Super Capacitor Module to any unpainted surface o...

Page 98: ...ctions or ensure that you can view the PDF version on another computer for reference Note Use any documentation that comes with the ThinkServer RAID Super Capacitor Module and follow those instructions in addition to the instructions in this topic To remove the ThinkServer RAID Super Capacitor Module do the following 1 Remove all external media from the drives and turn off all attached devices and...

Page 99: ...ctions and use any packaging materials that are supplied to you for shipping What to do next To work with another piece of hardware go to the appropriate section To complete the removal procedure go to Completing the parts replacement on page 142 Installing or removing a PCIe card This topic provides instructions on how to install or remove a PCIe card such as an Ethernet card a RAID card or any o...

Page 100: ... outlets and disconnect all cables that are connected to the server 2 Prepare your server See Removing or extending the server from the rack cabinet on page 57 3 Remove the server cover See Removing the server cover on page 57 4 Remove the riser card assembly on which you want to install the PCIe card See Replacing the riser card assembly on page 133 5 Pivot the card latch to the open position Fig...

Page 101: ... PCIe slot bracket 7 Touch the static protective package that contains the PCIe card to any unpainted surface on the outside of the server Then take the PCIe card out of the package Note Carefully handle the PCIe card by its edges 8 Carefully press the PCIe card straight into the PCIe slot until it is securely seated Figure 48 Installing a PCIe card Chapter 6 Replacing hardware 87 ...

Page 102: ...CIe card driver if required Removing a PCIe card Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference To remove a PCIe card from the riser card assembly do the following 1 Remove all external media from the drives and turn off all attached devices and the server Then disconnect all power cords from electrical outlets and ...

Page 103: ...ot bracket to cover the place See Installing a PCIe card on page 85 8 Reinstall the riser card assembly See Replacing the riser card assembly on page 133 9 If you are instructed to return the old PCIe card follow all packaging instructions and use any packaging materials that are supplied to you for shipping What to do next To work with another piece of hardware go to the appropriate section To co...

Page 104: ...e that the PCIe card that requires the optical module is installed in the server See Installing a PCIe card on page 85 To install the optical module do the following 1 Locate the two holes at the rear of the PCIe card for installing the optical module 2 Touch the static protective package that contains the optical module to any unpainted surface on the outside of the server Then take the optical m...

Page 105: ...ion go to Completing the parts replacement on page 142 Removing the optical module Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Note The optical module and the PCIe card might look different from the illustration in this topic To remove the optical module do the following 1 Locate the optical module at the rear of...

Page 106: ...4 If you are instructed to return the old optical module follow all packaging instructions and use any packaging materials that are supplied to you for shipping What to do next To work with another piece of hardware go to the appropriate section To complete the removal procedure go to Completing the parts replacement on page 142 92 ThinkServer RD350G User Guide and Hardware Maintenance Manual ...

Page 107: ... all attached devices and the server Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the server 2 Prepare your server See Removing or extending the server from the rack cabinet on page 57 3 Remove the server cover See Removing the server cover on page 57 4 Touch the static protective package that contains the intrusion switch to any unpainted...

Page 108: ...Remove all external media from the drives and turn off all attached devices and the server Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the server 2 Prepare your server See Removing or extending the server from the rack cabinet on page 57 3 Remove the server cover See Removing the server cover on page 57 4 Locate the intrusion switch and d...

Page 109: ...tions in addition to the instructions in this topic To install or replace a heat sink do the following 1 Remove all external media from the drives and turn off all attached devices and the server Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the server 2 Prepare your server See Removing or extending the server from the rack cabinet on page ...

Page 110: ...k off the system board 8 Lay aside the old heat sink Touch the static protective package that contains the new heat sink to any unpainted surface on the outside of the server Then take the new heat sink out of the package Notes If you are replacing a heat sink use a cleaning pad that might come with the new heat sink to wipe the thermal grease from the top of the microprocessor before installing t...

Page 111: ...o do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 142 Installing or replacing the microprocessor This topic provides instructions on how to install or replace the microprocessor Installing the second microprocessor Depending on the model your server might come with one or two mic...

Page 112: ...r Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the server 2 Prepare your server See Removing or extending the server from the rack cabinet on page 57 3 Remove the server cover See Removing the server cover on page 57 4 Remove the cooling shroud See Removing and reinstalling the cooling shroud on page 60 5 Locate the microprocessor socket 2...

Page 113: ...ocessor retainer 8 Touch the static protective package that contains the new microprocessor to any unpainted surface on the outside of the server Then remove the new microprocessor from the package 9 Remove the new microprocessor from the protective cover that protects the gold contacts on the bottom of the new microprocessor Do not touch the pins on the microprocessor socket and the gold contacts...

Page 114: ...tion when this indicator faces the beveled corner 4 of the microprocessor socket Figure 63 Installing the microprocessor 11 Remove the plastic microprocessor socket cover Store the microprocessor socket cover in case that you later remove the microprocessor and need the socket cover to protect the pins on the socket Note Do not remove the socket cover until you install a microprocessor into the so...

Page 115: ...ll the new heat sink that comes with the microprocessor option kit See Installing or replacing a heat sink on page 95 What to do next To work with another piece of hardware go to the appropriate section To complete the installation go to Completing the parts replacement on page 142 Replacing the microprocessor CAUTION The heat sink and microprocessor might be very hot Turn off the server and wait ...

Page 116: ...that are connected to the server 2 Prepare your server See Removing or extending the server from the rack cabinet on page 57 3 Remove the server cover See Removing the server cover on page 57 4 Remove the cooling shroud See Removing and reinstalling the cooling shroud on page 60 5 Remove the heat sink See Installing or replacing a heat sink on page 95 6 Locate the microprocessor socket Open the sm...

Page 117: ...cket Place the old microprocessor on a static protective surface Notes a Do not touch the gold contacts on the bottom of the microprocessor b Do not drop anything onto the microprocessor socket while it is exposed The socket pins must be kept as clean as possible Figure 68 Removing the microprocessor 9 Touch the static protective package that contains the new microprocessor to any unpainted surfac...

Page 118: ...w microprocessor by its edges and align the notches 1 on it with the tabs 2 in the microprocessor socket Then carefully lower the new microprocessor straight down into the microprocessor socket Note The small triangle 3 on one corner of the new microprocessor is the microprocessor orientation indicator The new microprocessor is in the correct orientation when this indicator faces the beveled corne...

Page 119: ... one of the following methods to apply appropriate amount of thermal grease to the top of the newly installed microprocessor in the shape of a cross or a circle as shown Either too much or too less application of thermal grease can cause a thermal problem due to imperfect contact with the components Notes Do not touch the thermal grease Keep the thermal grease off the system board Figure 72 Applyi...

Page 120: ...ts away CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Notes To maintain the EMI integrity and cooling of the...

Page 121: ...our server Insert your index finger and thumb into the holes in the metal shield that protects the bay and pull the shield out of the chassis Store the shield in case that you later remove the power supply and need the shield to cover the bay Figure 73 Removing the protective shield for the power supply bay 3 Note the orientation of the new hot swap redundant power supply and then slide the new ho...

Page 122: ... it Replacing a hot swap redundant power supply Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Note Use any documentation that comes with the hot swap redundant power supply and follow those instructions in addition to the instructions in this topic To replace a hot swap redundant power supply do the following 1 Loc...

Page 123: ...hout turning off the server which helps you avoid significant interruption to the operation of the system For a list of ThinkServer hard disk drive options go to http lenovoquickpick com usa home thinkserver rack and tower server The EMI integrity and cooling of the server are protected by having all drive bays covered or occupied The number of the installed hard disk drives in your server varies ...

Page 124: ... all the related instructions or ensure that you can view the PDF version on another computer for reference Notes Depending on the model your server might come with 3 5 inch hot swap hard disk drives or 2 5 inch hot swap hard disk drives The illustrations in this topic are based on server models with 3 5 inch hot swap hard disk drives For other models the replacement procedure is similar Use any d...

Page 125: ...rd on the hard disk drive 5 Slide the new hot swap hard disk drive into the drive bay from the front until it snaps into position and then completely close the handle Figure 79 Installing the hot swap hard disk drive 6 Check the hot swap hard disk drive status LEDs to ensure that the hard disk drive is operating correctly You might have to restart the server for the newly installed hard disk drive...

Page 126: ...integrity and cooling of the server install a new drive as soon as you remove the failing one or the dummy tray Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Notes You must turn off the server before installing or replacing an easy swap drive to avoid data lost Use any documentation that comes with the drive and fo...

Page 127: ...the easy swap drive or the dummy tray 7 Do one of the following If you are replacing an easy swap drive remove the four screws to remove the failing drive from the drive tray Figure 82 Removing the drive from the drive tray If you are installing an easy swap drive go to the next step 8 Touch the static protective package that contains the new easy swap drive to any unpainted surface on the outside...

Page 128: ...n case that you later remove the drive and need a dummy tray to cover the drive bay If you are replacing a drive and are instructed to return the old drive follow all packaging instructions and use any packaging materials that are supplied to you for shipping What to do next To work with another piece of hardware go to the appropriate section To configure RAID go to Configuring RAID on page 50 Ins...

Page 129: ...guring RAID on page 50 For drives with different capacities install the drive by following the order of the drive bays as well as the order from the lowest capacity to the highest capacity Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Notes Depending on the model your server might come with 3 5 inch hot swap hard d...

Page 130: ...y hard disk drive tray out of the front of the chassis Figure 86 Removing the dummy hard disk drive tray 4 Touch the static protective package that contains the 2 5 inch drive to any unpainted surface on the outside of the server Then take the 2 5 inch drive out of the package Note Do not touch the circuit board on the drive 116 ThinkServer RD350G User Guide and Hardware Maintenance Manual ...

Page 131: ... 6 Align the two screw holes in the 2 5 inch drive with the corresponding holes in the drive adapter Then install the two screws to secure the 2 5 inch drive to the drive adapter Figure 88 Installing the screws to secure the 2 5 inch drive to the drive adapter 7 Position the drive adapter with the 2 5 inch drive into the 3 5 inch drive bracket Chapter 6 Replacing hardware 117 ...

Page 132: ...he drive status LEDs to ensure that the 2 5 inch drive is operating correctly You might have to restart the server for the newly installed 2 5 inch drive to be recognized See Hot swap drive status LEDs on page 38 If the 2 5 inch drive is faulty reinstall or replace it until it is operating correctly 11 Save the removed dummy hard disk drive tray in case that you later remove the 2 5 inch drive and...

Page 133: ... the following 1 Locate the appropriate hard disk drive bay See Front view of the server on page 17 2 Press the release button 1 to open the handle of the 3 5 inch drive bracket Figure 91 Opening the handle of the 3 5 inch drive bracket 3 Pull the handle and carefully slide the bracket with the 2 5 inch drive out of the front of the chassis Figure 92 Removing the bracket with the 2 5 inch drive Ch...

Page 134: ...rive adapter with the 2 5 inch drive from the bracket Figure 93 Removing the screws that secure the 2 5 inch drive and the drive adapter 5 Remove the two screws that secure the 2 5 inch drive Figure 94 Removing the screws that secure the 2 5 inch drive 120 ThinkServer RD350G User Guide and Hardware Maintenance Manual ...

Page 135: ...go to Completing the parts replacement on page 142 Installing or replacing the optical drive Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the covers of the l...

Page 136: ...k cabinet on page 57 3 Remove the server cover See Removing the server cover on page 57 4 Locate the optical drive or dummy optical drive See Server components on page 23 5 If you are replacing the optical drive disconnect the signal cable and the power cable from the rear of the optical drive Press the release button inward and then slide the optical drive out from the front of the server Figure ...

Page 137: ...the optical drive on the system board See System board components on page 33 10 If you are instructed to return the old optical drive follow all packaging instructions and use any packaging materials that are supplied to you for shipping What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replac...

Page 138: ... begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Notes The hot swap hard disk drive backplane is sensitive to ESD Ensure that you read and understand Handling static sensitive devices on page 56 first and carefully perform the operation Depending on the model your server might look slightly different from the illustrations in t...

Page 139: ...ckplane and then disconnect all the cables from the backplane 8 Press the two latches 1 in the direction as shown until the latches are disengaged from the chassis Carefully lift the backplane straight up a little bit so that the small hooks on the chassis are aligned with the corresponding holes in the backplane Then move the backplane to the rear of the chassis to release the backplane from the ...

Page 140: ...ent on page 142 Replacing the easy swap drive module Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Notes The easy swap drive module is sensitive to ESD Ensure that you read and understand Handling static sensitive devices on page 56 first and carefully perform the operation Depending on the model your server might ...

Page 141: ...the rear of the chassis to release the module from the hooks Figure 102 Removing the easy swap drivemodule 9 Touch the static protective package that contains the new easy swap drive module to any unpainted surface on the outside of the server Then remove the new module from the package Note Carefully handle the module by its edges 10 Note the orientation of the new module Ensure that the small ho...

Page 142: ...you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Note Depending on the model your server might look slightly different from the illustrations in this topic To replace a system fan do the following 1 Remove all external media from the drives and turn off all attached devices and the server Then disconnect all power cords from...

Page 143: ...he new system fan and then insert the new system fan into the chassis until it is secured into place Connect the cable of the new system fan to the system fan connector on the system board Figure 105 Installing the systemfan 9 If you are instructed to return the old system fan follow all packaging instructions and use any packaging materials that are supplied to you for shipping What to do next To...

Page 144: ...ll attached devices and the server Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the server 2 Prepare your server See Removing or extending the server from the rack cabinet on page 57 3 Remove the server cover See Removing the server cover on page 57 4 Locate the front panel board 5 Disconnect the front panel board cables from the system bo...

Page 145: ...iece of hardware go to the appropriate section To complete the replacement go to Completing the parts replacement on page 142 Replacing the front VGA and USB module Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference To replace the front VGA and USB module do the following 1 Remove all external media from the drives and ...

Page 146: ... the front VGA and USB module and then remove the module from the chassis as shown Figure 108 Removing the front VGA and USB module 7 Touch the static protective package that contains the new front VGA and USB module to any unpainted surface on the outside of the server Then take the new module out of the package 132 ThinkServer RD350G User Guide and Hardware Maintenance Manual ...

Page 147: ...urn the old front VGA and USB module follow all packaging instructions and use any packaging materials that are supplied to you for shipping What to do next To work with another piece of hardware go to the appropriate section To complete the replacement go to Completing the parts replacement on page 142 Replacing the riser card assembly Before you begin print all the related instructions or ensure...

Page 148: ...d off the chassis Figure 110 Removing the riser card assembly 6 If there is any PCIe card such as an Ethernet card installed on the riser card assembly record the cable connections and then disconnect all cables from the card to completely remove the riser card assembly out of the chassis Then remove the PCIe card from the riser card assembly See Removing a PCIe card on page 88 7 Remove the two sc...

Page 149: ...ard assembly Then carefully press the riser card assembly straight down into the chassis until it is fully seated Figure 113 Installing the riser card assembly 12 Reinstall any parts or reconnect any cables that you have removed 13 If you are instructed to return the old riser card assembly follow all packaging instructions and use any packaging materials that are supplied to you for shipping What...

Page 150: ...configure the server 1 Remove all external media from the drives and turn off all attached devices and the server Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the server 2 Prepare your server See Removing or extending the server from the rack cabinet on page 57 3 Remove the server cover See Removing the server cover on page 57 4 Locate the...

Page 151: ...ations What to do next To work with another piece of hardware go to the appropriate section To complete the replacement go to Completing the parts replacement on page 142 Note After you replace the system board battery you must reset passwords reset system date and time and reconfigure the server See Chapter 5 Configuring the server on page 43 For service technician only replacing the system board...

Page 152: ...e the server cover See Removing the server cover on page 57 4 Remove the cooling shroud See Removing the cooling shroud on page 60 5 Remove the system fans See Replacing a system fan on page 128 6 Record the component locations cable connections and cable routing in the server 7 Remove the two riser card assemblies See Replacing the riser card assembly on page 133 8 Remove all memory modules See R...

Page 153: ...ard to remove it out of the chassis Note Carefully handle the system board by the release pin 1 and the lifting handle 2 Figure 116 Removing the system board 16 Place the old system board on a clean flat and static protective surface Touch the static protective package that contains the new system board to any unpainted surface on the outside of the server Then take the new system board out of the...

Page 154: ... as clean as possible 19 Use a cleaning pad to wipe the thermal grease from the heat sinks and the top of the microprocessors Dispose of the cleaning pad after all of the thermal grease is removed 20 Use one of the following methods to apply appropriate amount of thermal grease to the top of the microprocessors in the shape of a cross or a circle as shown Either too much or too less application of...

Page 155: ...cover on the old system board do the following 1 Close the microprocessor retainer Close the small handle 1 first and then close the small handle 2 Ensure that the retainer is locked into position and the new microprocessor is securely seated in the socket Note There are two marks on the microprocessor retainer Ensure that you close the small handle marked with first and then close the small handl...

Page 156: ...ility program to do further setup Reinstalling the server cover and reconnecting cables This topic provides instructions on how to reinstall the server cover and reconnect cables to your server Attention For proper cooling and airflow reinstall the server cover before turning on the server Operating the server for extended periods of time more than 30 minutes with the server cover removed might da...

Page 157: ...nect the power cords last Note In most areas of the world Lenovo requires the return of the defective CRU Information about this will come with the CRU or will come a few days after the CRU arrives Updating the server configuration When you turn on the server for the first time after you install remove or replace a device you might need to update the server configuration Some optional devices have...

Page 158: ...inkServer Deployment Manager program see Lenovo ThinkServer Deployment Manager on page 13 To update your system firmware see Updating the firmware on page 53 144 ThinkServer RD350G User Guide and Hardware Maintenance Manual ...

Page 159: ...e to see if the problem could be solved 6 View the system event log to diagnose problems See Viewing the system event log on page 146 7 Turn on the server and press Esc as soon as you see the logo screen to view any diagnostic messages 8 Download and use a diagnostic program to diagnose problems See Lenovo ThinkServer Diagnostics on page 14 9 Refer to Basic troubleshooting tables on page 146 and f...

Page 160: ...Replacing hardware on page 55 Symptom Action The operating system installation program continuously loops Make more space available on the hard disk drive The Lenovo ThinkServer Deployment Manager program cannot start the operating system medium Ensure that the operating system medium is supported by the Lenovo ThinkServer Deployment Manager program version your are using For a list of supported o...

Page 161: ...ve with the shiny side facing down 2 Ensure that the disc surface is clean and not scratched 3 Check the disc or package for regional coding You might need to purchase a disc with coding for the region where you are using the product 4 Restart the disc player program 5 Restart the server 6 Run any optical drive diagnostic programs if you have 7 Reinstall the optical drive and reconnect cables 8 Re...

Page 162: ...r the backplane a Replace the affected backplane signal cable b Replace the affected backplane Multiple hard disk drives fail 1 Ensure that the cable connection is correct See Connecting the cables on page 39 2 Reconnect the power cables 3 Reconnect the signal cables 4 Replace the affected signal cables 5 If you suspect a problem with the backplane replace the affected backplane Memory module prob...

Page 163: ...bsequent steps you should check after using the information in this topic Symptom Action All or some keys on the keyboard do not work 1 Ensure that The USB keyboard cable is securely connected to a USB connector on the server If the USB keyboard is connected to a USB hub disconnect the keyboard from the hub and connect it directly to the server No keys are stuck The USB controller is enabled in th...

Page 164: ...ce is connected to a USB hub disconnect the device from the hub and connect it directly to the server The device drivers are installed correctly The USB controller is enabled in the Setup Utility program See Using the Setup Utility program on page 43 2 Restart the server 3 Replace the USB device 150 ThinkServer RD350G User Guide and Hardware Maintenance Manual ...

Page 165: ...e Lenovo Support Web site go to http www lenovo com support For more information about your server documentation see Server documentation on page 2 If you suspect a software problem refer to the documentation including readme files and online help that comes with the operating system or software program ThinkServer Web site The ThinkServer Web site provides up to date information and services to h...

Page 166: ... be at your product when you call Have the following information available Machine type and model Serial numbers of your Lenovo hardware products Description of the problem Exact wording of any error messages Hardware and software configuration information Calling for service During the warranty period you can get help and information by telephone through the Customer Support Center The following ...

Page 167: ...warranty period Service will be performed by service providers authorized to perform warranty service Service methods and procedures vary by country and some services might not be available in all countries International Warranty Service is delivered through the method of service such as depot carry in or on site service that is provided in the servicing country Service centers in certain countrie...

Page 168: ...154 ThinkServer RD350G User Guide and Hardware Maintenance Manual ...

Page 169: ...n Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Lenovo product ...

Page 170: ...d disk drive capacities assume the replacement of any standard hard disk drives and population of all hard disk drive bays with the largest currently supported drives that are available from Lenovo Maximum memory might require replacement of the standard memory with an optional memory module Lenovo makes no representations or warranties with respect to non Lenovo products Support if any for the no...

Page 171: ...t not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the return recycling and treatment of batteries and accumulators Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances Before placin...

Page 172: ...de série e cidade a fim de enviarmos as instruç ões para o correto descarte do seu produto Lenovo Particulate contamination Attention Airborne particulates including metal flakes or particles and reactive gases acting alone or in combination with other environmental factors such as humidity or temperature might pose a risk to the server that is described in this document Risks that are posed by th...

Page 173: ...e European WEEE Directive India E Waste Management Handling Rules 2011 Appliances are labeled in accordance with local regulations concerning waste electrical and electronic equipment WEEE These regulations determine the framework for the return and recycling of used appliances as applicable within each geography This label is applied to various products to indicate that the product is not to be t...

Page 174: ...is topic provides statements about the Restriction of Hazardous Substances RoHS Directive The latest environmental information is available at http www lenovo com ecodeclaration China RoHS 160 ThinkServer RD350G User Guide and Hardware Maintenance Manual ...

Page 175: ... place devices according to clause 2 of the German Ordinance for Work with Visual Display Units Das Produkt ist nicht für den Einsatz an Bildschirmarbeitsplätzen im Sinne 2 der Bildschirmarbeitsverordnung geeignet Export classification notice This product is subject to the United States Export Administration Regulations EAR and has an Export Classification Control Number ECCN of 4A994 b It can be ...

Page 176: ...European Union Compliance to the Electromagnetic Compatibility Directive This product is in conformity with the protection requirements of EU Council Directive 2004 108 EC until April 19 2016 and EU Council Directive 2014 30 EU from April 20 2016 on the approximation of the laws of the Member States relating to electromagnetic compatibility Lenovo cannot accept responsibility for any failure to sa...

Page 177: ... ist berechtigt in Übereinstimmung mit dem Deutschen EMVG das EG Konformitätszeichen CE zu führen Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo Deutschland GmbH Meitnerstr 9 D 70563 Stuttgart Informationen in Hinsicht EMVG Paragraf 4 Abs 1 4 Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse A Nach der EN 55022 Dies ist eine Einrichtu...

Page 178: ...e been designed and tested to conform to the ENERGY STAR program requirement for computer servers at the time of manufacture 70D6 70D7 70D8 70D9 70QK 70QL 70QM and 70QN For more information about ENERGY STAR ratings for Lenovo servers go to http www lenovo com By using ENERGY STAR compliant products and taking advantage of the power management features of your server you reduce the consumption of ...

Page 179: ... to day operations To help in this endeavor set the following power management features to take effect when your servers have been used Processor or core reduced power states Variable speed fan control based on power or thermal readings Low power memory states Appendix A Notices 165 ...

Page 180: ...166 ThinkServer RD350G User Guide and Hardware Maintenance Manual ...

Page 181: ...ery replacing 135 configuring server 43 configuring RAID advanced SATA or SAS hardware RAID 52 using the Lenovo ThinkServer Deployment Manager program 52 configuring the server 43 connect external tape drive 124 considerations password 46 contamination particulate and gaseous 158 cooling shroud reinstalling 61 removing 60 CRU completing the replacement 142 D devices handling static sensitive 56 DI...

Page 182: ...al drive 121 interface Setup Utility program 43 internal drives features 8 intrusion switch installing 93 removing 94 L LED Ethernet status 22 front panel 19 hot swap drive status 38 ID 21 Network status 19 power status 20 power supply status 39 system health 20 Lenovo Partner Pack for Microsoft System Center Operations Management software 12 Lenovo ThinkServer Deployment Manager software 13 Lenov...

Page 183: ...114 easy swap drive 112 easy swap drive module 126 front panel board 129 front VGA and USB module 131 hardware 55 hot swap hard disk drive 109 hot swap hard disk drive backplane 124 hot swap redundant power supply 108 microprocessor 101 riser card assembly 133 system board 137 system fan 128 riser card assembly replacing 133 road map server setup 5 S Save Exit menu Setup Utility program 45 SD modu...

Page 184: ...ram 48 troubleshooting and diagnostics hard disk drive problems 147 keyboard mouse and USB device problems 149 Lenovo ThinkServer Deployment Manager program problems 146 memory module problems 148 optical drive problems 146 status and diagnostic LEDs 145 system event log 146 troubleshooting procedure 145 TSM Premium module installing 69 removing 70 TSM Settings menu Setup Utility program 45 turnin...

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