AutoFocus User’s Guide
5
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Contacting Support
Be sure to include detailed system information about your TRACE32 configuration.
1.
To generate a system information report, choose
TRACE32
>
Help
>
Support
>
Systeminfo
.
2.
Preferred: click
Save to File
, and send the system information as an attachment to your e-mail.
3.
Click
Save to Clipboard
, and then paste the system information into your e-mail.
Support Address
In addition to the system information report, please send the following information and files to
[email protected]:
•
Used start-up/configuration scripts
•
The complete text of the error messages you get (
AREA.view
)
•
A screenshot of
VERSION.SOFTWARE
•
A screenshot of
VERSION.HARDWARE
•
A screenshot of
VERSION.HARDWARE2
•
A screenshot of the trace configuration window (e.g.
ETM
or AET window)
•
JTAG voltage level
•
JTAG frequency
NOTE:
Please help to speed up processing of your support request. By filling out the
system information form completely and with correct data, you minimize the
number of additional questions and clarification request e-mails we need to
resolve your problem.