Konica Minolta IC-304 Plus, Service Manual, Page: 98 / 148

82 Chapter 3—Diagnostics and Troubleshooting
3.4.6 Common Problems
3.4.7 FusionIN to Printer Cable Faults
The IC-304 print controller is connected to your printer with one printer cable that
carries the following data and configuration details between server and printer:
•
Information on your printer’s power condition
•
CMYK data
Symptom Recovery Action
During installing the
operating system,
you see a blue
screen. 1. Restart the computer.
2. If you just installed an option, remove it and
restart the IC-304 print controller.
An image disk is not
identified. Check the following:
•
The disk cables.
•
That the disk is mounted correctly in the disk
bay. If the problem persists, replace the disk.
The system disk
cannot be identified. 1. Check that the power cable and the SATA2
are properly connected to the disk.
2. See the procedure to identify the operating
system in IC-304 Print Controller Turns On, No
Operating System on page 80.
The DVD-RW drive
is not identified. 1. Restart the server and press
DEL
to enter the
BIOS setup utility Setup Utility. See Using the
Phoenix cME FirstBIOS Pro Setup Utility on
page 62.
a. In the Main menu, verify the following
settings:
•
Serial ATA is [Enabled]
•
Native Mode Operation is [Auto]
•
SATA RAID Enable [Disabled]
•
SATA AHCI Enable [Disabled]
2. If the problem persists, check that the SATA
cable and the power cable are firmly situated
in the IC-304 print controller.
3. If the above mentioned items are working,
replace the DVD-RW drive.
The system’s setup
configuration is lost. The battery on your system board may be old.
Verify that it still supplies approximately 3 volts
DC; if not replace the battery.
If this does not help, escalate the service call.