Keylogbook
– Getting Started Guide
12/09/2013
42
Trouble shooting guide
Power
The computer does not shut down
An application might have stopped responding. Use Task Manager to manually stop the application. Press the
Windows Security button and select
Start Task Manager
. You can also press and hold the power button for five
seconds to force the computer to shut down.
The computer will not enter Hibernation mode
Hibernation might not be enabled. Enable hibernation by adjusting the power button behaviour from Motion
Dashboard.
The computer does not return from Hibernation while on battery power
The battery might be depleted. Plug the computer in to AC power.
The display goes black while the tablet PC is still turned on
The computer might have turned off the display to save power. To restore the display,touch the screen with your
finger or the pen.
The computer might have gone into Sleep mode. Press and hold the power button for about one second.
The computer might have gone into low-battery Hibernation mode. In Hibernation mode, the power status light is
off. Plug the computer in to AC power, then press and hold the power button for about one second.
Battery
The battery does not last very long (less than eight hours)
Hot or cold conditions can adversely affect the battery charge. Use AC power if you are operating the computer in
these conditions.
Condition the battery once a month by using the tablet on battery power and allowing the battery charge to drop
below 20 percent before connecting the battery to AC power.
Have the battery replaced. While the built-in lithium-ion battery is designed for a long
battery life, you may find the need to replace it. If so, contact your service provider. Only authorized service
providers can replace the battery.