P30
Assistance in case of problems
FAQ V1.01
23
© KEBA
3
Assistance in case of problems
The tables below should help you to identify a problem and perform the rec-
ommended measures.
Caution
Improper repair can lead to damage of the charging station!
Repairs to the charging station may only be carried out by authorized spe-
cialists (such as service technicians).
The P30 outputs error messages via the LED bar in the event of faults that
may occur during operation or after plugging in the charging cable. In addi-
tion, these errors are stored with additional in a log file (except for the e-se-
ries).
Error displays are shown in the following color combinations:
●
Blue/red
●
Red/white
Appropriate measures can be derived based on the error display.
Whenever an error occurs, it is recommended that you first perform the gen-
eral troubleshooting steps.
3.1
General troubleshooting measures
If the charging station indicates an error on the LED bar, general trou-
bleshooting steps can be performed first. After each step, it must be checked
whether the error is still displayed. Specifically, these are the following steps:
●
Stop the charging procedure
by unplugging the vehicle from the
charging station. Then start the charging procedure again.
●
Restart the charging station
: Disconnect the vehicle from the charging
station and switch off the charging station for a short time (30 seconds)
via the line circuit breaker.
●
Perform a software update
.
If the error continues to be displayed, the measures from the following tables
must be carried out.
Contact a service technician
Some errors can only be resolved by a service technician. The measure is
then "Contact service technician". With "service technician" it is meant the
dealer or service partner where the charging station was purchased or the
electrician who installed the charging station.
