P30
Assistance in case of problems
FAQ V1.01
24
© KEBA
Helpful information
In order for the service technician to perform a quick troubleshooting, he will
require various information about the charging station. It is recommended
that you have the following information ready before contacting the service
technician:
●
Product name and serial number of the charging station (on the type
plate)
●
Installed software version
●
Activity during which the error occurs
●
Vehicle brand and model
3.2
Blue/Red error displays
This chapter covers the error messages shown in blue/red on the LED bar.
LED bar
Cause
Measure
The switch-on test failed. The
contactor in the charging station
could not be switched on.
The charging station is defective
and must be repaired or re-
placed.
An incorrect supply voltage has
been detected.
Contact a qualified electrician to
check the correct connection of
the charging station to the
mains.
If the device is correctly con-
nected and the error persists:
The charging station is defective
and must be repaired or re-
placed.
The charging current is too high.
The connected vehicle charges
with more current than permitted.
Compare the DIP switch settings
of the charging station with the
maximum charging current in the
technical data of the vehicle. If
the configuration of the charging
station is lower, then the configu-
ration must be adapted via the
DIP switches. The configuration
may only be adapted if this does
not overload the connection.
Compare the displayed value in
the charging current display of
the vehicle with the technical
data of the vehicle. If the value in
the charging current display is
higher, then the vehicle must be
checked in the workshop.
If the check in the workshop
does not provide a result: Con-
tact a service technician