Troubleshooting
1
Providing a brighter solution.™
Issue
Possible Solution
The Hand-Held falls
asleep while setting
up a scene.
This is normal behavior.
Finish setting up the scene.
Press the
<HOME>
button to wake the
Hand-Held.
Press and hold the
<SCENE SELECTION>
button to complete the setup.
1.
2.
3.
Device does
not respond to
commands from the
Hand-Held.
Exclude and re-include the device.
NOTE:
The CA5100 cannot be controlled
by remote.
A scene used to work,
but no longer controls
devices.
Recreate the scene.
Creating a new scene overwrites the
previous scene.
The Hand-Held or Base may be out of
range of the devices to be controlled.
Include additional devices to the network
to expand its range.
Scene creation causes
a RED light error.
No devices were included in the scene,
so the scene was erased.
Try excluding and re-including all
devices in the scene to make sure they
are in the network.
Another device may already be in
“learn” mode.
Make sure that the Hand-Held is
included to the Base before using it in
the network.
The Base may be out of range of the
devices to be controlled. Include
additional devices to the network to
expand its range.
NOTE:
The CA5100 cannot be controlled
by remote.
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