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Interlogix TVR-1004-1T, User Manual

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Interlogix TVR-1004-1T User Manual Download Page 101

 

TruVision DVR 10 User Manual 

97 

Appendix C 

 

Troubleshooting

 

Place the TVR 10 in well-ventilated space so that it operates within the allowed 
range of temperature and humidity as in specification. 

If the circuit board is wet, dust on circuit board can cause a short circuit. The 
circuit board, plug and socket, housing fan and housing should be cleaned by 
brushing regularly. 

 

Failure 

Possible reasons 

After plugging in and turning on the unit, the 
POWER light on the front panel does not turn 
on, and the fan does not work.  

Power cable is not functioning. 

Power supply is not functioning. 

After plugging in and turning on the unit, the 
POWER light on the front panel turns green 
but the fan does not work. 

Front panel cable is not functioning. 

Fan is not functioning. 

After plugging in and turning on the unit, the 
POWER light on the front panel turns green 
and the indicator lights on the panel turn on, 
but the fan does not work. 

The ATX plug in main board is not plugged in. 

TVR 10 continuously reboots after starting up 
every 10 seconds. 

Upgraded using the wrong firmware 

Main board failure 

There are no images in the monitor 
connected with VOUT after TVR 10 is started. 

The cable connected with the monitor is not 
functioning. 

Main board of TVR 10 failure. 

Cannot find the hard disk in reboot process. 

Hard drive cable is not functioning. 

The power cable of the hard drive is not 
connected. 

Hard drive failure.  

TVR 10 cannot control PTZ through RS-
485/422 port. 

RS-485/422 cable is not connected properly or 
not functioning. 

PTZ parameters error. 

RS-485 port failure. 

Summary of Contents for TVR-1004-1T

Page 1: ...P N 1068258 REV C ISS 06APR12 TruVision DVR 10 User Manual...

Page 2: ...mits for a Class B digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a resid...

Page 3: ...TVR 10 9 Front panel overview 10 Using the mouse 11 Using the IR remote control 13 Using the Web browser 15 Main menu overview 18 Chapter 4 Basic operation 23 Turning on the TVR 10 23 Live mode 23 Co...

Page 4: ...sh memory 87 Upgrading through the Web browser 88 Setting up the wftp32 FTP server 89 Upgrading using the FTP server 89 Appendix A Mouse control function 91 Display interface 91 PTZ interface 91 Camer...

Page 5: ...ation The TVR 10 s firmware is stored directly into the memory making it more stable and reliable The TVR 10 includes the features of both a digital video recorder DVR and digital video server DVS The...

Page 6: ...l alarm record motion and alarm record motion or alarm record manual record Overwrite and nonoverwrite record mode USB flash drive USB hard drive and USB CD RW DVD RW to backup Preview and playback Th...

Page 7: ...nload and playback the recorded files Remote upgrade of TVR 10 firmware PTZ control using Web browser IE for network control Remote access to log file Other features The TVR 10 supports the following...

Page 8: ......

Page 9: ...rature 14 to 122 F 10 to 50 C and noncondensing humidity specifications 10 to 90 before choosing an installation location Extremes of heat or cold beyond the specified operating temperature limits may...

Page 10: ...ipped with the product include IR infrared remote control Two AAA batteries for the remote control USB mouse Power supply AC power cord TruVision DVR 10 Quick Start Guide TruVision DVR 10 User Manual...

Page 11: ...l video recorder Details may vary for specific models Figure 1 Back panel 1 3 4 2 VIN VOUT 1 2 AIN AOUT ETHERNET VGA RS 485 ALARM IN OUT POWER 12V T T R R 1 G 1 2 3 4 G G 1 2 3 4 5 6 7 8 9 10 12 11 1...

Page 12: ...RNET VGA RS 485 ALARM IN OUT POWER 12V T T R R 1 G 1 2 3 4 G G Po wer Li nk Act 10 0 FD Co l 1 2 3 4 5 6 7 8 1 Connect up to four cameras 2 Connect up to two CCTV monitors one for main two for spot 3...

Page 13: ...interface consists of various toolboxes that appear on top of the VBA monitor image These let you control live or playback video while in PTZ or playback mode You can invoke the display interface from...

Page 14: ...tially from mouse control methods Front panel overview The buttons on the front panel control all DVR functions The LED indicators light up or flash to alert you of various conditions See Table 2 belo...

Page 15: ...NTER central button Confirms menu selections Enters or to enable or disable options Pauses playback Using the mouse Use the USB mouse provided with the TVR 10 to carry out the same operations as the f...

Page 16: ...ltiview options vary based on the number of cameras connected to the TVR 10 You can choose either a four screen or single screen display PTZ Control Controls a PTZ camera Right click to view the follo...

Page 17: ...trol to control the TVR 10 3 Numeric buttons Enter numbers lower case or upper case letters and symbols in edit mode 4 DEL Deletes an entry in edit mode 5 Toggles between video inputs or video channel...

Page 18: ...ve the battery cover 2 Insert the batteries Make sure that the positive and negative poles are correctly placed 3 Replace the battery cover To connect the remote control to the TVR 10 1 Turn on the TV...

Page 19: ...any PC connected to your network The browser s easy to use controls give you quick access to all TVR 10 functions Figure 6 TVR 10 Web browser Table 5 Web browser interface layout Item Name Description...

Page 20: ...TTP Port 80 Searching recorded video for playback To search for recorded video for playback click the Playback button on the navigation bar The Search screen displays Select a play type and a file typ...

Page 21: ...configure the TVR 10 remotely using your PC Click the Configure button to display the Remote Configuration screen This screen lets you configure the server network cameras alarms and upgrade the firm...

Page 22: ...command displays a screen that lets you edit a group of TVR 10 settings The main menu is shown in Figure 8 below Access to different option screens varies depending on your access privileges Most scr...

Page 23: ...Subnet mask Gateway Port HTTP port Advanced settings PPPoE DDNS Alarms Alarm input Input type Alarm handling policy and PTZ linkage Alarm rules PTZ Copy to alarm in Alarm out Duration Alarm out time...

Page 24: ...nd password to display the main menu The default user name is admin with a password of 1234 Navigating through dialog screens Each dialog screen includes various options and buttons as seen in Figure...

Page 25: ...and return to main menu Command buttons that are unavailable are displayed in gray They must be enabled before you can click them Using an edit box An edit box lets you type characters to set the val...

Page 26: ...in step 2 Use the Left or Right Arrow buttons to move the cursor within the edit box Use the DEL button in the remote control to delete the character left of the cursor 4 Press OK to accept the value...

Page 27: ...vice To turn the TVR 10 power on 1 Connect power supply correctly 2 Switch on the manual power button on the back panel Once the TVR 10 is powered the POWER LED should light up in green Live mode The...

Page 28: ...low Standby recording when recording upon alarm and or motion Green Recording Blue Motion detection Red Alarm Activating deactivating the on screen status bar Mouse Right click to open the mouse menu...

Page 29: ...ot monitor 1 Connect Video out 2 with the spot monitor by a cable 2 While in live mode right click and click Spot Channel 3 You now have access to the secondary monitor Note Make sure that there is vi...

Page 30: ...s you control the PTZ operation of the cameras within the TVR 10 user interface You can control PTZ cameras using the buttons on the front panel and IR remote control as well as utilizing the PTZ cont...

Page 31: ...Z PTZ control buttons description Table 10 below provides descriptions of the PTZ control buttons Table 10 PTZ control buttons description Button Description Up Down Left Right Arrow buttons Pans left...

Page 32: ...PTZ control to enter PTZ mode Right click again and select Preset Select one of the preset numbers listed PTZ preset numbers are preprogrammed When you exit PTZ control mode the camera stays at the cu...

Page 33: ...etection recording Red indicates network transmission Orange indicates both recording and network transmission Start Stop The checkmark indicates you can start recording on the corresponding channel T...

Page 34: ...on the status bar turns green 6 Click Stop All to stop recording for all cameras 7 Right click or press ESC to save changes and return to the live mode Playing back video The TVR 10 lets you play back...

Page 35: ...ge In the file list box each page can only display eight files If more than eight files match you can select a page to list other files 500 pages 4 000 files can be searched at one time You can use nu...

Page 36: ...layback and return to live mode Searching for motion detection video When searching for motion detection video if you select Always on the Rec Type box in the Recording Schedule screen you will not re...

Page 37: ...ion to play one frame PTZ Press once to copy the segment and again to stop You will need an external backup device to store the segment in ESC Exits the interface SRCH Mutes audio REC Zooms video Note...

Page 38: ...udio Toggles between mute and sound Click once to mute the video Click again to recover the sound Copy Copies a video segment Click once to start the copy Click again to stop Hide Status Hides the con...

Page 39: ...the day s recordings A dialog box displays the backup status If the external device is not connected correctly or the TVR 10 does not detect the external device an alert dialog displays Please alert...

Page 40: ...up image segments during playback 1 Enter the playback interface by selecting a recorded file For more information see Playing back a recorded file on page 32 2 While the video is playing press PTZ t...

Page 41: ...urn off the TVR 10 1 On the main menu click Utilities and then click Power Off or Press and hold the Power button on the remote control for at least five seconds Enter a user name and password if requ...

Page 42: ......

Page 43: ...solution and record schedule External alarm sensor type View tampering alarm schedule Video loss alarm schedule Motion detection alarm schedule External alarm schedule Alarm output schedule User setti...

Page 44: ...to be reconfigured To modify your password using the mouse or remote control 1 Log on to the main menu 2 Click User to display the User screen 3 Select the target user name Click on a user or use the...

Page 45: ...ppears as shown in the figure below Press ENTER to confirm and you are returned to the password edit box to the new password again Adding a new user Only the system administrator can add or delete use...

Page 46: ...local and remote privileges For more information see Access privileges on page 43 To assign access privileges to a user 1 Click User on the main menu to display the User screen 2 In the User Box selec...

Page 47: ...Locally sets up the TVR 10 parameters Log Locally views the log on TVR 10 Utilities Locally upgrades firmware formats the HDD reboots the TVR 10 and shuts down the TVR 10 etc Remote Remote privileges...

Page 48: ...ddress edit box Use the virtual keyboard with the mouse or the number buttons on the IR remote control to enter the MAC address Press ENTER to accept the entry 4 Click Confirm to return to the User sc...

Page 49: ...Display properties of each camera Area on screen to be masked When to view a tamper alarm Video loss alarm Motion detection alarm All changes made on the Camera Configuration screen apply only to the...

Page 50: ...om the Camera box 3 Enter the Camera Name Position Setup interface Check the check box on the right side of the camera name then click Position to enter the Camera Name Position Setup screen 4 Positio...

Page 51: ...al arrow buttons Up Down left or Right to move the date and time position When you are satisfied with the on screen position press ENTER to return the Camera Configuration screen 5 Click Confirm to sa...

Page 52: ...the bottom of the screen Use the scroll mouse button or the Up or Down Arrow buttons in the interface to make your adjustments As you make your adjustments the camera view displays the corresponding...

Page 53: ...erface displays a grid 22 x 18 panes for PAL 22 x 15 for NTSC A single pane in yellow is displayed at the top left corner The yellow pane indicates the area to be masked 5 Select the areas to be maske...

Page 54: ...sable the Privacy Masking option on the Advanced Settings screen Camera tamper alarm The TVR 10 lets you define camera tamper alarms A camera tamper alarm refers to an alarm triggered when a camera vi...

Page 55: ...amera 2 Click Advanced Settings to display the Advanced Settings screen 3 Set the detection sensitivity level Select a camera tampering option in the Camera Tampering list box Values include Off Norma...

Page 56: ...s including Full Screen Displays the alarm on the screen Buzzer An audible alarm sounds Upload to Client This feature is currently not supported Alarm Out Triggers an alarm output Up to four alarm out...

Page 57: ...hedule Enter the time period for the response in the Period edit boxes You can enter up to four time periods for each day of the week 5 Select a response method Check a response method for the system...

Page 58: ...ight Left Arrow button Decreases the motion detection area size from the left Down Arrow button Increases the motion detection area size downwards Up Arrow button Decreases the motion detection area s...

Page 59: ...k in the red area to save that area for motion detection and return to the yellow pane to continue defining areas as shown in the figure below 6 Repeat steps 4 to 6 for additional motion detection are...

Page 60: ...ection Alarm Rules screen select the day of the week in the Alarm Schedule list box for which you want to set the response time schedule Enter the time period for the response in the Period 1 edit box...

Page 61: ...take effect Display settings Use the Display screen to configure how information is displayed on screen The following options can be configured Device ID Password requirement option Video output stan...

Page 62: ...The TVR 10 can support NTSC or PAL video output NTSC is the default format To modify the video output standard 1 Click Display on the main menu to open the Display screen 2 Select a either PAL or NTSC...

Page 63: ...box The following are available formats MM DD YY DD MM YY YY MM DD 4 Enter a date Click the Date edit box to enter into edit mode Use the number buttons to enter a date 5 Enter the time Click the Time...

Page 64: ...when in live mode To display the Multi Screen screen click Display on the main menu and then click Multi Screen Click Confirm to save your changes and return to the Display Configuration screen Figure...

Page 65: ...nd press a numeric button corresponding to the camera number you want to display in that panel Continue for each camera The preview order is displayed on a status bar below the preview frame as shown...

Page 66: ...ing configuration Use the Up or Down Arrow buttons to select a camera Table 17 below lists the recording options you can configure for your camera Table 17 Camera recording options Option Description...

Page 67: ...cord buffer Pre event time relates to the bit rate in that the lower the bit rate the longer the actual pre event time Post Event Time This option is used if you have the motion detection and or exter...

Page 68: ...to define specific periods for recording during that day If you want to the TVR 10 to record the entire day check All Day to enable All Day recording 3 Set the start and end time for recording Click...

Page 69: ...the main menu Notes The TVR 10 will prompt you to reboot in order for the schedule to take effect If you set your record type to Motion or other related types you must define the Motion Detection alar...

Page 70: ...type You can select Normal Open or Normal Close according to the sensor type 3 Enable the alarm input Select the Alarm check box to enable that alarm input The Rules and PTZ Rules options become activ...

Page 71: ...ethod Select how you want to be notified of an external alarm Check one or more of the following response methods Full Screen Displays the alarm on the screen Buzzer An audible alarm sounds Upload to...

Page 72: ...larm output in the Alarm Out box 2 Select the alarm output duration The alarm output duration is the length of time that an alarm output displays before stopping Options include 5 10 and 30 seconds 1...

Page 73: ...order for the schedule to take effect Notifications Notifications refer to internal errors that occur within the system Table 18 below provides a list of these exceptions Table 18 List of exceptions...

Page 74: ...Alarm Out Triggers an alarm output Up to four alarm outputs can be enabled When finished click Confirm to save your settings and return to the Alarms screen Network settings Accessing the TVR 10 thro...

Page 75: ...k you can set the IP as 0 0 0 0 then save and reboot the TVR 10 In the reboot process the TVR 10 searches the DHCP server and retrieves one dynamic IP address This value displays as the dynamic IP add...

Page 76: ...d current IP address to that fixed IP address The fixed IP address is referred to as the DNS IP The DNS server with that fixed Internet IP address can receive the TVR 10 information and be used to res...

Page 77: ...lyst software IP Server is run in the IP Server edit option 5 Display the PPPoE Setup screen and enter the PPPoE settings To display the PPPoE Setup screen click PPPoE Setup on the Network screen This...

Page 78: ...l is set to DynDns 3 Enter the server address and server port 4 Enter the host name as created through the DynDns Web site 5 Enter the user name for the account you created through the DynDns Web site...

Page 79: ...TZ screen options Option Description Select camera Selects a PTZ camera PTZ parameters Parameters include baud rate data bit stop bit parity and flow control These parameters must be the same as the P...

Page 80: ...sembled in their housings set their protocol and address DIP switches for the TVR 10 for the different Interlogix s PTZ camera configurations See Table 22 below for different Interlogix PTZ camera set...

Page 81: ...o not cover all PTZs To define a PTZ preset position 1 Click Preset Setup on the PTZ screen to display the Preset Setup screen 2 Enter a preset number from 1 to 128 in the Preset edit box 3 Click Edit...

Page 82: ...ion A dwell speed This is the speed at which the PTZ moves to the preset position You can save up to 16 preset tour sequences Make sure your PTZ supports the preset tour function before you configure...

Page 83: ...hen finished defining a preset tour sequence click Return to return to the PTZ screen 9 Click Confirm on the PTZ screen to save your changes Shadow tour The shadow tour function recalls the PTZ moveme...

Page 84: ......

Page 85: ...The system information provides reference information about your TVR 10 such as the unit name serial number firmware version and device model Only the unit name can be modified in the system informat...

Page 86: ...ge 21 for more information on entering text 5 Click the edit box to exit the edit mode 6 Click Confirm to save your changes Restoring to factory defaults Use the Factory Defaults Restore button on the...

Page 87: ...e HDD hard disk drive required in the Select HD list box The following information appears Capacity Free space Idle Status Formatting the HDD Before formatting the HDD stop all recording Once formatti...

Page 88: ...s been set to manual See Alarm settings on page 65 for more information Rebooting the TVR 10 To reboot the TVR 10 click Reboot Start on the Utilities screen Viewing logs Up to 2 000 recorded logs can...

Page 89: ...eration Power On Shut Down Abnormal Shut Panel Login Panel Logout Panel Config Panel File Play Panel Time Play Local Start Record Local Stop Record Panel PTZ Panel Preview Panel Set Time Local Upgrade...

Page 90: ...nd time 1 Display the View Log screen 2 Enter a start time using the Start Time edit box 3 Enter an end time using the End Time edit box 4 Click Search Log to start your search 5 If you want further i...

Page 91: ...to upgrade the firmware file Use the FTP function of the Upgrade screen on the Utilities screen You need one host PC to run the FTP server software and place the firmware file Make sure the TVR 10 and...

Page 92: ...ugh the Web browser You can log in to the TVR 10 Web browser to perform a firmware upgrade Prior to upgrade ensure that you have the digicap DAV file in the workstation you are accessing the TVR 10 fr...

Page 93: ...password c Choose the target user in the User Name list d Enter the path where the firmware is placed in the Home Directory box and then click Done to finish the configuration An example of the comple...

Page 94: ...rading the firmware 90 TruVision DVR 10 User Manual 5 When finished the system needs to reboot Click Confirm to start the reboot or press Cancel to reboot later The new firmware will start to work aft...

Page 95: ...ard Switches to the next screen Right click Displays the mouse menu PTZ interface Table 25 PTZ interface Mouse control Function Double click Moves to the center of the screen for SAE YAAN protocol Dra...

Page 96: ...figure interface Table 27 Area configure interface Mouse control Function Right click Displays menu with these commands Confirm Cancel Clear Full appears only for motion detect area configuration Drag...

Page 97: ...oll wheel backward Selects the next file Right click Cancels and returns back to the Display interface Double click Plays the selected file User interface Table 30 User interface Mouse control Functio...

Page 98: ......

Page 99: ...fps 2CIF 15 fps CIF 25 P 30 N fps Audio compression OggVorbis 16 Kbps Audio input 1 channel RCA 2 0 2 4 Vp p 1 K Audio output 1 channel RCA 2 0 2 4 Vp p 600 Stream type Video Video Audio Support dual...

Page 100: ...th 1 HDD PAL 176 144 QCIF 352 288 CIF 704 288 2CIF 528 384 DCIF 704 576 4CIF NTSC 176 120 QCIF 352 240 CIF 704 240 2CIF 528 320 DCIF 704 480 4CIF Battery removal The TVR 10 unit contains one 3 V Lithi...

Page 101: ...he fan does not work Front panel cable is not functioning Fan is not functioning After plugging in and turning on the unit the POWER light on the front panel turns green and the indicator lights on th...

Page 102: ...shooting 98 TruVision DVR 10 User Manual Failure Possible reasons Client software cannot view the TVR 10 live image Network error Connected using wrong TVR 10 parameters IP address port number usernam...

Page 103: ...Pelco D TWHC ChangLin JC 4116 Pelco d WX TX CONTROL 232 DaLi KC3360S Pelco P USNT DeltaDome KLT NVD2200PS Philips VCL SPEED DOME Demo Speed LC D2104 PIH 7625 VCOM VC 2000 Dennard Dome LCU PLD VIDO B01...

Page 104: ...es per second NTSC 25 frames per second PAL at CIF Stream type Audio Video Menu timeout 1 minute Video standard NTSC Disk overwrite mode Overwrite Brightness 50 Contrast 50 Hue 50 Saturation 50 Daylig...

Page 105: ...Appendix E Factory defaults TruVision DVR 10 User Manual 101 Function Setting Http port 80...

Page 106: ......

Page 107: ...ile list 35 archiving the day s recorded files 35 B back panel overview 7 C camera settings adjusting the video image 47 camera name 45 camera name positions 46 camera tamper alarm 50 motion detection...

Page 108: ...28 manually starting a recording 29 menu and screen use using the edit box 21 modifying the device name 81 monitor B 25 N network settings 70 advanced IP settings 72 DDNS setup 74 network screen optio...

Page 109: ...factory defaults 82 T turning off the TVR 10 37 turning the TVR 10 on 23 U upgrading the firmware 87 user settings access privileges 43 adding a new user 41 assigning access privileges 42 deleting use...

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