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EonStor CS Installation Guide

page 43 / 133

Installation Guide

1-8 Faulty hardware component replacement

When you encountered any hardware issue, please contact our technical support team for analysis. Once the issue

has been confirmed as hardware issue, Infortrend will help to check if the CS is within warranty or not.

If the CS is in warranty, Infortrend will help to arrange replacement or repair of the component. If the CS is out of

warranty, Infortrend will provide quotations of the repair and shipping cost before arranging it, and if customer accepts

the terms and cost Infortrend will arrange the repair as soon as possible.



Click

here

to know how to replace PSU and cooling module (FAN).



Click

here

to know how to replace Controller.



Click

here

to know how to replace DIMM.



Click

here

to know how to replace Host Board.



Click

here

to know how to replace CBM.



Click

here

to know how to replace Drives.

Summary of Contents for EonStor CS

Page 1: ...cedure of how to maintain EonStor CS The file sharing storage provisioning networking management system expansion and troubleshooting will be step by step introduced Version 1 00 Updated March 2020 Eo...

Page 2: ...1 2 4 Host Interface LED 22 1 2 5 Drive tray LED 25 1 3 General cluster status checking 26 1 3 1 Summary of the number of node and disk pool 27 1 3 2 Event log 28 1 4 Individual node status checking...

Page 3: ...4 How to replace Host Board 56 1 8 5 How to replace CBM 58 1 8 6 How to replace Drives 59 2 Operation 65 2 1 Network 66 2 1 1 Overview 66 2 1 2 Management Network 70 2 1 3 Internal Network 71 2 1 4 F...

Page 4: ...EonStor CS Installation Guide page 4 133 Installation Guide 2 4 1 Rsync 127 2 4 2 Davinci Resolve Project Server 132 2 4 3 Disk defrag 133...

Page 5: ...n help you maintain the system with step by step tutorial In this guide we separate into several chapters System Maintenance with Firmware Update Hardware components LED Status General Cluster Node Dr...

Page 6: ...EonStor CS Installation Guide page 6 133 Installation Guide Audience This guide is intended for the Infortrend partners customers and employees who are going to use manage and maintain EonStor CS...

Page 7: ...ents maintenance including drive logical drive disk pool and Node Expansion Enclosure including monitoring and troubleshooting guide Hardware components replacement Drives PSU and FAN and controller D...

Page 8: ...information 1 3 General Cluster Checking Outline the process for using EonOne to monitor CS cluster status and how to us Infortrend Service Guide to do the troubleshooting 1 4 Individual Node Status...

Page 9: ...ual Disk Pool Checking Outline the step for monitoring the disk pool status and how to maintain the disk pool based on different status 1 8 Faulty Hardware Components Replacement Replace the hardware...

Page 10: ...ct and go to firmware download page to download the new firmware 2 When performing the firmware update please go to EonOne s Settings System update Firmware update Click Browse to upload the firmware...

Page 11: ...he front panel of CS indicate the system status Check it on your running cluster 1 2 1 Front panel LED The following table shows the status of CS front panel LED the system works normally with and rem...

Page 12: ...age 12 133 Installation Guide Abnormal front panel LED status Please reference to the following six different abnormal LED status and troubleshoot instructions Abnormal LED status 1 Troubleshooting Fl...

Page 13: ...EonStor CS Installation Guide page 13 133 Installation Guide Troubleshooting Flow Chart Abnormal LED status 3...

Page 14: ...EonStor CS Installation Guide page 14 133 Installation Guide Troubleshooting Flow Chart Abnormal LED status 4...

Page 15: ...EonStor CS Installation Guide page 15 133 Installation Guide Troubleshooting Flow Chart Abnormal LED status 5...

Page 16: ...EonStor CS Installation Guide page 16 133 Installation Guide Troubleshooting Flow Chart Abnormal LED status 6...

Page 17: ...EonStor CS Installation Guide page 17 133 Installation Guide Troubleshooting Flow Chart...

Page 18: ...e Kindly contact Infortrend if you still cannot solve the issue Click here if you need to replace the PSU and Cooling module for CS PSU LED for CS 3016 3024 4016 4024 4025B Color Status Description Th...

Page 19: ...he PSU is faulty Over Voltage Protection OVP Over Power Protection OPP Over Current Protection OCP is activated The fan built with the PSU is faulty The power supply warning events such as high temper...

Page 20: ...or inappropriate RAID configurations cause system faults The controller is initializing CBM Status Super capacitor and FBM flash backup module are installed in the system The CBM is ready for operati...

Page 21: ...red to the FBM after a power outage Once the transfer is done all LEDs will turn off This signal is local to each controller OFF The cache is clean and the super capacitor can sustain the memory in ca...

Page 22: ...tus including 1Gb s management port on board 10Gb s SFP interface port Host board with 25Gb s and 40Gb s interfaces 1GbE Management Port RJ 45 LEDs Number LED Name Color Status Description Speed 1Gb c...

Page 23: ...blish OFF 10Gb s connection is establish Link Active A connection isestablished Data I O isongoing OFF No connection is established Host Board 25GbE Port SFP28 LEDs LED Name Color Status Description L...

Page 24: ...tallation Guide Host Board 40GbE Ports QSFP LEDs LED Name Color Status Description Link 10Gb s connection is establish OFF No connection is established Active Data I O isongoing OFF No Data I O Note L...

Page 25: ...d from the drive The drive is busy Data is being written or read from the drive The drive is extremely busy OFF The hard drive is plugged in but there is no activity going on Power Status The drive ba...

Page 26: ...alancing The cluster s nodes are rebalancing the data Shutdown The cluster is shutdown Degraded When the cluster exist one or more problematic disk pools Error You can check if the event logs show up...

Page 27: ...EonStor CS Installation Guide page 27 133 Installation Guide 1 3 1 Summary of the number of node and disk pool You can see your total number of node and disk pool here...

Page 28: ...from Download Center Or export the diagnostic logs to check about your next action 2 Export diagnostic logs Please unzip the diagnostic logs file and find the SupportEvent xlsx file In the file it wi...

Page 29: ...rive Failure Cause Specific member drive of logical drive was failed 1 User removed the drive 2 Drive failed 3 Backplane connection issue Action 1 Insert the drive back and rebuild the Logical Drive i...

Page 30: ...e 30 133 Installation Guide How to export diagnostic logs 1 Please go to Settings Maintenance System report 2 Click the Export to export Diagnostic logs You can choose to download diagnostic logs for...

Page 31: ...to check the Cluster Node status the following table shows the CS Node status CS Node Status Status Description OK The node is working normally Shutdown The node is working normally Error The node is...

Page 32: ...u may need to select the node that you are going to replace the faulty node The EonOne will automatically fill in IP for the new node 3 Next you need to select which node you are going to replace Plea...

Page 33: ...EonStor CS Installation Guide page 33 133 Installation Guide 4 You will see the process bar to know which process is the replacement now...

Page 34: ...sly in another environment but was plugged in to the CS Formatted Drive has already been written with some data but it is not a member drive Exiled A failed drive but rescanned in the CS if a workable...

Page 35: ...EonStor CS Installation Guide page 35 133 Installation Guide When you met faulty drive issue please replace it Reference to How to replace drives about how to replace drive...

Page 36: ...Guide page 36 133 Installation Guide 1 5 1 Drive status showing as Used drive or Formatted Currently there is no function to clear reserved space Please perform repair function to make the drive becom...

Page 37: ...ly when you plug in the new drive the CS will start to rebuild However the CS might not start auto rebuild while under heavy IO You may manually perform repair when you already replace the faulty driv...

Page 38: ...twork Internal Network to check the Internal network connection Network Status Checking Status Description Good Connected All the Internal network cables are connected and work normally Abnormal Some...

Page 39: ...al Network to check the network connection status Network Status Checking Status Description Good Connected All the Internal network cables are connected and work normally Abnormal When trunk mode is...

Page 40: ...status for Internal and Front End Network please follow the below instructions 1 Check if there is any physical connection detach or switch cables ports or SFP to make sure there is no hardware compon...

Page 41: ...uide page 41 133 Installation Guide 3 Contact your reseller if you need to replace the faulty hardware component like cables or SFP modules 4 Contact Infortrend if you still cannot solve the issue aft...

Page 42: ...rmally Degraded CS might find issue on member drive or Node under this situation the local folder and shared folder is still accessible But need to check which member drive or node encountered issue a...

Page 43: ...rend will help to arrange replacement or repair of the component If the CS is out of warranty Infortrend will provide quotations of the repair and shipping cost before arranging it and if customer acc...

Page 44: ...ding an efficient ventilation Please contact your reseller when there is some hardware component need to be replaced For CS 3016 3024 4016 4024 4025B The following table shows PSU Cooling module compo...

Page 45: ...ion Guide page 45 133 Installation Guide 2 Remove the faulty PSU and insert a replaced one 3 Carefully push the replaced PSU until you feel the contact resistance when the board edge connectors are en...

Page 46: ...060 PSU for CS 2060 3060 4060 Number LED Name Mounting Hole for the Cable Tie Retention Lever PSU Status LED Power Socket Retention Screw Fan Extraction Handle 1 Push the retention lever to remove the...

Page 47: ...Installation Guide page 47 133 Installation Guide 2 Press the retention lever to the left A then pull out the extraction handle B 3 Hold the extraction handle then pull gently to remove the PSU from...

Page 48: ...for CS 2060 3060 4060 Number LED Name Extraction Handles Cooling Fans 1 Shut down the system turn off the PSU then unplug the power cord 2 Please remove the front and top cover before replacing the co...

Page 49: ...sure 4 Lift up the extraction handles and pull out the cooling module from the enclosure 5 Insert the replacement cooling module into the enclosure 6 Tighten the thumb screws to secure the cooling mod...

Page 50: ...EonStor CS Installation Guide page 50 133 Installation Guide...

Page 51: ...er on the CS 2 To remove the faulty controller loosen the screw that secures the control module s ejection levers and push the ejection levers downwards indicated by the blue arrows 3 Carefully push t...

Page 52: ...etention screw on the ejection levers B The controller module will automatically ease out of the controller module bay Note the new controller would be set as factory default before shipping You may s...

Page 53: ...ontroller out of the enclosure 3 Insert the replacement carefully until you feel the contact resistance when the board edge connectors are engaging the backplane 4 Secure the replacement controller to...

Page 54: ...e replaced 2 To replace the memory module you need to remove controller that contains the memory module 3 Look for the DIMM slot in the controller Please note that when installing memory modules pleas...

Page 55: ...EonStor CS Installation Guide page 55 133 Installation Guide...

Page 56: ...you replace a host board The controller would be set as factory default when adding or replacing a host board 3 To replace the host board you must remove the controller from enclosure Loosen the scre...

Page 57: ...EonStor CS Installation Guide page 57 133 Installation Guide...

Page 58: ...hardware component need to be replaced 2 To replace the super capacitor You need to remove the controller from enclosure Loosen the screw A lift its side to a 45 angle B and then pull to remove from t...

Page 59: ...4 1 When the faulty hard drive is located push the release button to eject the drive tray wait for around 30 seconds for the drive to spin down and then pull out the tray using the spring handle 2 Rem...

Page 60: ...EonStor CS Installation Guide page 60 133 Installation Guide...

Page 61: ...ve to spin down and then pull out the tray using the spring handle 2 Remove the side clips from the tray A and then remove the hard drive from the tray B 3 Place the replacement hard drive on the tray...

Page 62: ...the defective hard drive pull up the handle plate A and remove the drive and tray B 2 Push the release button to the left move the lever tray to the left to unlock the sides and pull both sides to wid...

Page 63: ...EonStor CS Installation Guide page 63 133 Installation Guide...

Page 64: ...EonStor CS Installation Guide page 64 133 Installation Guide...

Page 65: ...verview setup guide for cluster network and advanced setting including Trunk group SMB Multi Channel Jumbo Frame and DNS load balancing 2 2 Management Outline the process for managing cluster user use...

Page 66: ...e three types of network in CS cluster and different port combination base on the network host board installed on each node Management ports Administrator manages the cluster via these ports Internal...

Page 67: ...Installation Guide page 67 133 Installation Guide Combination 1 2 x 10GbE Front end 2 x 10GbE Internal Combination 2 4 x 10GbE Front end 2 x 25GbE Internal Combination 3 4 x 10GbE Front end 2 x 40GbE...

Page 68: ...EonStor CS Installation Guide page 68 133 Installation Guide Combination 4 2 x 25GbE Front end 2 x 25GbE Internal Combination 5 2 x 40GbE Front end 2 x 40GbE Internal...

Page 69: ...EonStor CS Installation Guide page 69 133 Installation Guide...

Page 70: ...allation Guide 2 1 2 Management Network You can change the default management port IP to your desired IP and you can access the CS management interface with the new IP 1 Go to Settings Network Managem...

Page 71: ...how to set up the internal network 1 Go to Settings Network Internal network 2 You can set the IP manually by filling in the blank Or you can click the Set IP range and set the start IP and subnet mas...

Page 72: ...llation Guide 2 1 4 Front end Network 1 Go to Settings Network Front end network 2 You can choose to trunk the front end channels if you want If you choose not to trunk the front end channels you will...

Page 73: ...page 73 133 Installation Guide 3 You can also click Set IP range and set the start IP of the channel Then the system will automatically set the channel IP for each node 4 Click Save when you finish s...

Page 74: ...h thus to provides higher performance for multiple clients and network failure tolerance Note If you are trying to trunk channels with LACP please make sure that your switch supports IEEE 802 3ad 1 Go...

Page 75: ...EonStor CS Installation Guide page 75 133 Installation Guide 2 Click Save when you finish setting the front end network...

Page 76: ...to provides higher performance for single client and also with network failure tolerance Note You can set SMB multichannel in the channels from the same node only currently cannot support setting the...

Page 77: ...e it can provide the better performance for client site Note After changing the frame size be sure to check the switch s frame size is identical as well the frame size cannot be smaller than CS s fram...

Page 78: ...EonStor CS Installation Guide page 78 133 Installation Guide 3 Click Save to change the settings...

Page 79: ...roup and node 2 2 1 Disk pool You can manage the EonStor CS s disk pool with following actions 1 Create add the disk pool on CS cluster 2 Edit Advanced Setting Change the disk pool description and ena...

Page 80: ...ollow the instructions about how to create disk pool 1 Go to Setting Storage Disk pool 2 Click Add a disk pool to create a new disk pool The pool name is necessary Chose which disk pool type you are g...

Page 81: ...EonStor CS Installation Guide page 81 133 Installation Guide 3 Scroll down to fill in the Pool size 4 Click OK and it might take few minutes to finish the creation...

Page 82: ...EonStor CS Installation Guide page 82 133 Installation Guide...

Page 83: ...or all disk pools Folder quota Select Enable quota management so that you can set a folder usage quota when creating or editing a folder in File Manager Rebuild priority Determine whether rebuilding a...

Page 84: ...ng Determine how much multimedia data to read from the storage before editing depending on the video resolution SD Stream 50Mb s HD Stream 100Mb s 2K 4K Stream 100Mb s or Disabled Maximum drive respon...

Page 85: ...EonStor CS Installation Guide page 85 133 Installation Guide 4 Click Save to save the settings...

Page 86: ...ol entry in the Disk pool list section 3 Click Delete to delete the disk pool You can never restore the disk pool and its stored data once it is deleted Note If the pool cannot be deleted there may be...

Page 87: ...EonStor CS Installation Guide page 87 133 Installation Guide...

Page 88: ...e of an existing disk pool to accommodate more data 1 Go to Settings Storage Disk pool 2 Select a desired disk pool entry in the Disk pool list section 3 Click Expand 4 On the pop up specify the new p...

Page 89: ...folder with following actions 1 Create Add the share folder on disk pool 2 Edit Setup the share folder 3 Quota Access Permission Setup the share folder quota permission 4 Tier data migration the shar...

Page 90: ...lder for file sharing purpose with different protocol CIFS SMB NFS FTP AFP and Rsync You can share local folders with remote users via the CIFS SMB and NFS protocols Note You must create a local folde...

Page 91: ...ed folder This name is displayed in the shared folder list Folder path Specify the location of the folder for sharing or click Browse to choose one Protocol Set the shared folder s accessing protocol...

Page 92: ...allation Guide Edit Share folder 1 Go to Settings File system File Manager 2 Select a desired folder in the list 3 Click Edit button to change the settings 4 You can change the folder name edit the ac...

Page 93: ...EonStor CS Installation Guide page 93 133 Installation Guide...

Page 94: ...permission settings This feature allows users to configure folder permission 1 Go to Settings File system File Manager 2 Select a desired folder in the list 3 Click Edit and select Permission tab to a...

Page 95: ...re folder quota size limit Step 1 Go to Settings File system File Manager Step 2 Select a desired folder in the list Step 3 Click Edit to set quota size You can specify the quota number and the alert...

Page 96: ...Stor CS Installation Guide page 96 133 Installation Guide You can login to EonOne and go to Settings Storage Disk pool and click Advanced disk pool settings and tick the Enable quota management functi...

Page 97: ...Tiered data migration settings This feature allows users to migrate folders to an appropriate disk pool as needed 1 Go to Settings File system File Manager 2 Select a desired folder in the list 3 Cli...

Page 98: ...nstallation Guide Note If you cannot change disk pool settings it is possible that the Tiered data migration function was not enabled while deploying If you want to use this function you have to redep...

Page 99: ...EonStor CS Installation Guide page 99 133 Installation Guide...

Page 100: ...allation Guide page 100 133 Installation Guide Delete Share Folder This feature allows users to delete folders 1 Go to Settings File system Share folders 2 Select a desired folder in the list And clic...

Page 101: ...owing actions 1 Create local user Create the local user and user group 2 Import domain user join the AD LDAP domain and fetch the user from domain for management purpose 3 Edit Local Domain user Chang...

Page 102: ...uide page 102 133 Installation Guide Create Local User 1 Go to Settings File system Users 2 Go to the top left menu and select Local users 3 Click Add to add a new user 4 Go to the General tab and pro...

Page 103: ...to do proper management 1 Go to Settings File system AD LDAP 2 Select the type of domain to join the cluster to Windows active directory or Lightweight Directory Access Protocol LDAP 3 Specify the inf...

Page 104: ...dows AD server Domain controller Click Fetch to get the domain controller information DC Address This field displays the IP addresses of the fetched domain controllers LDAP domain Name Description LDA...

Page 105: ...fy the root username and password of the LDAP server 4 Click Save to save the information 5 The system automatically retrieves the domain specific user information in Settings File system Users and us...

Page 106: ...lation Guide page 106 133 Installation Guide Edit Local Domain User 1 Go to Settings File system Users 2 Select a desired user in the list And click Edit button 3 Edit the user with password user grou...

Page 107: ...EonStor CS Installation Guide page 107 133 Installation Guide...

Page 108: ...EonStor CS Installation Guide page 108 133 Installation Guide Password Policy 1 Go to Settings File system Users 2 Click Password Policy button 3 Edit the password policy you want...

Page 109: ...EonStor CS Installation Guide page 109 133 Installation Guide...

Page 110: ...EonStor CS Installation Guide page 110 133 Installation Guide Delete User 1 Go to Settings File system Users 2 Select a desired user in the list And click Delete button...

Page 111: ...uide page 111 133 Installation Guide 2 2 4 Node You can manage the node in CS with following actions 1 Add Add the node into the cluster 2 Edit edit the node for shutdown and restart 3 Delete Delete t...

Page 112: ...Check that the new node must match the target node in configurations network host board installation 2 Go to Settings Node Node tab click Add a node button 3 Select a desired node from the list to joi...

Page 113: ...EonStor CS Installation Guide page 113 133 Installation Guide 4 Specify the network settings for the new node...

Page 114: ...EonStor CS Installation Guide page 114 133 Installation Guide 5 Click Next and then OK to add the new node to the cluster...

Page 115: ...llation Guide page 115 133 Installation Guide Edit node 1 Go to Settings Node Node tab Select a desired node in the list And click Edit button 2 You can shutdown restart return the node to the factory...

Page 116: ...EonStor CS Installation Guide page 116 133 Installation Guide...

Page 117: ...17 133 Installation Guide Delete node 1 Go to Settings Node Node tab Select a desired node in the list And click More Delete button Note if the cluster has the distributed mode pool the node cannot be...

Page 118: ...line scale out and scale up expansion Scale out improve system performance and capacity by connecting several storage systems nodes together via internal network within a cluster Scale up improve stor...

Page 119: ...onboard 10GbE SFP or an installed 25GbE or 40GbE host board internal channels to a network switch with another nodes Please refer to the combination table below Combination Onboard 10GbE SFP Host Boar...

Page 120: ...Check that the new node must match the target node in configurations network host board installation 2 Go to Settings Node Node tab click Add a node button 3 Select a desired node from the list to jo...

Page 121: ...EonStor CS Installation Guide page 121 133 Installation Guide 4 Specify the network settings for the new node...

Page 122: ...EonStor CS Installation Guide page 122 133 Installation Guide 5 Click Next and then OK to add the new node to the cluster And you can check the new node from Node list...

Page 123: ...u must set the ID knob on the expansion enclosure Each expansion enclosure must be configured with a different ID Balance storage capacity of all nodes in the pool to avoid excessive I O load on some...

Page 124: ...tallation Guide 4U 24 bay 3 JB 3016 with 16 x HDDs or 1 JB 3060 with 60 x HDDs 84 24 bay node 1 60 bay JBOD 4U 60 bay 1 JB 3060 with 60 x HDDs 120 60 bay node 1 60 bay JBOD SSD Node SSD Disk Pool 2U 2...

Page 125: ...tall the new expansion enclosure to the rack to make sure that the SAS cable is long enough to connect between chassis 3 Connect the SAS cable Connect CS onboard SAS IN port to the OUT port on the exp...

Page 126: ...nstallation Guide page 126 133 Installation Guide display the new expansion enclosure Go to Settings Node Select a node More Add an enclosure to check the status 5 Install the disks to the new expansi...

Page 127: ...e Project Server and Disk defrag 2 4 1 Rsync Rsync protocol allows users to replicate the folder and files CS also supports 3rd party via rsync protocol Users can go to here to check the protocol stat...

Page 128: ...tion Guide 4 Select Target Type CS also supports 3rd party via rsync protocol 5 Fill in IP address Username and password of target side and Target folder path The setting of Duplicate ACL settings of...

Page 129: ...EonStor CS Installation Guide page 129 133 Installation Guide 6 Click Next and set up the schedule...

Page 130: ...EonStor CS Installation Guide page 130 133 Installation Guide 7 You will see the summary of your rsync settings Click OK and create the rsync schedule...

Page 131: ...EonStor CS Installation Guide page 131 133 Installation Guide...

Page 132: ...collaborate together without the needs of physcial server installing the database When you need to enable project server function during the deployment You can go to Settings Application to enable dis...

Page 133: ...rag Run defragmentation to allocate contiguous disk space to files This action can optimize data access and reduce unused space You can go to Settings Schedule and Disk defrag to create a disk defragm...

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