InfoPrint 6500-v05, User Manual

Page: 261 / 340

Table 11. Fault Messages (continued)
Fault Message
Operator
Correctable?
Explanation Solution
ERROR: DC PROGRAM NOT
VALID Yes The printer cannot find the
data controller program or
the validation checksum is
corrupt. Download the program again.
If the fault message appears
again, contact your InfoPrint
Solutions Company service
representative.
ERROR: EC STOPPED AT
STATE
XXXX
No XXXX is the number from
0000 to 0010. The Engine
Controller has stopped and
is in the state identified by
the number displayed.
Contact your InfoPrint
Solutions Company service
representative.
FREEFORM OFF Yes A control panel key is stuck
in the down position.
1.
Release stuck keys.
Determined and correct
what made the key(s) stick.
2. Cycle power: power off the
printer, wait 15 seconds,
power on the printer. If the
message appears, replace
the control panel.
FREEFORM ON:OFF HOLD
KEY @ PWRUP Yes This message appears if the
FREEFORM feature is
enabled. This feature is for
manufacturing use only and
is never used by the
customer or field
maintenance personnel. 1. Power off the printer. Hold
any control panel key down
and power on the printer.
Hold the key down until
the printer powers up and
the message FREEFORM
OFF appears on the LCD. If
the message reappears,
contact your InfoPrint
Solutions Company service
representative.
H00: PCI SLOT ?
SEE USER’S MANUAL
No The controller board is not
communicating with a PCI
card. This could indicate a
bad PCI card, poor
connection, or problem in the
PCI bus. Contact your InfoPrint
Solutions Company service
representative.
H01: PCI J12
SEE USER’S MANUAL
No The controller board is not
communicating with the PCI
card in PCI slot J12. This
could indicate a bad PCI
card, poor connection, or
problem in the PCI bus. Contact your InfoPrint
Solutions Company service
representative.
H02: PCI J13
SEE USER’S MANUAL
No The controller board is not
communicating with the PCI
card in PCI slot J13. This
could indicate a bad PCI
card, poor connection, or
problem in the PCI bus. Contact your InfoPrint
Solutions Company service
representative.
Chapter 7. Routine Service and Diagnostics
245