InfoPrint 6500-v05, User Manual

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Table 11. Fault Messages (continued)
Fault Message
Operator
Correctable?
Explanation Solution
029 8344 DIAGNOSTIC
FAILED
No Link–level code test detects
hardware failure on the CT
board. Contact your InfoPrint
Solutions Company service
representative.
031 END OF FORMS TIMEOUT
LOAD FORMS
Yes In the CT emulation with a
Coax interface, a timeout
message is sent to the host if
paper is not loaded within 10
minutes after CLEAR was
pressed to clear a paper out
fault. Load paper. Refer to the User’s
Manual for procedures.
032 FORMS JAMMED
TIMEOUT
CLEAR AND RELOAD FORMS
Yes In the CT emulation with a
Coax interface, a time-out
message is sent to the host if
paper motion has not
occurred for 10 minutes after
CLEAR was pressed to clear
a paper jam fault. Clear paper jam and reload
paper. Refer to the
User’s
Manual for procedures..
034 TRNSPT STALL TIMEOUT
CHECK TRANSPORT
Yes In the CT emulation with a
Coax interface, the transport
has not moved for 10
minutes after CLEAR was
pressed to clear the transport
drive fault. Make sure the ribbon is not
twisted and the platen lever is
set to match thickness of media
being used. If fault reoccurs,
contact your InfoPrint Solutions
Company service
representative.
035 RIBBON OUT OF INK
INSTALL NEW RIBBON
Yes Ribbon out of ink set by
RibbonMinder. Install new ribbon.
037 STACKER JAM TIMEOUT
CHECK STACKER
Yes A timeout message is sent to
the host if paper is not
loaded 10 minutes after
Stop
was pressed to clear the
stacker jam fault.
Clear stacker jam and reload
paper. See
User’s Guide for
procedure.
038 STACKER FULL TIMEOUT
CHECK STACKER
Yes A timeout message is sent to
the host if paper is not
loaded 10 minutes after
Stop
was pressed to clear the
stacker full fault.
Remove paper from the stacker.
039 STACKER FAULT
CHECK STACKER
Yes A timeout message is sent to
the host if paper is not
loaded 10 minutes after
Stop
was pressed to clear the
stacker fault.
Check for obstructions in the
stacker area. If fault persists,
contact your InfoPrint Solutions
Company service
representative.
041 BUFFER OVERFLOW
VERIFY CONFIGURATION
Yes Host sends data after the
printer buffer is full. (Serial
interface.) Check printer serial port
configuration setup. Ensure
that the Data Terminal Ready
setting matches both host and
printer settings.
042 NO CUSTOM SET AVAIL
SAVE FIRST
Yes This custom configuration set
does not exist. Save the custom set. Refer to
“Saving Your Configuration in
a Custom Set” on page 32.
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InfoPrint 6500-V User’s Manual