InfoPrint 6500-v05, User Manual

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Table 11. Fault Messages (continued)
Fault Message
Operator
Correctable?
Explanation Solution
015 COMMUNICATION
CHECK
CHECK CABLE
Yes Communication check: a
message that appears in the
CT emulation indicating that
the line is not active on a
Twinax interface. Check cable connection.
016 INVALID COMMAND No Printer detects Twinax
protocol communications
error and reports the error. The printer reports the error;
host action is required.
017 STACKER JAM Yes Paper is jammed in the
power stacker area.
1.
Open the cabinet rear door
and check for obstructions
preventing elevator
movement. Remove any
obstructions.
2. Run the print job again. If
the message reappears,
contact your InfoPrint
Solutions Company service
representative.
018 STACKER FULL
CHECK STACKER
Yes Status message: power
stacker is full of paper. Remove paper.
019 STACKER FAULT
CHECK STACKER
Yes Stacker is not functioning
correctly Check for obstructions in the
stacker area. If fault persists,
contact your InfoPrint Solutions
Company service
representative.
021 PRINT BUFFER OVERRUN Yes The print buffer has
overflowed in the CT Twinax
emulation. The printed
output may contain random
asterisk (*) characters. Make
a configuration printout. Check printer serial port
configuration setup. Ensure
that baud rate matches both
host and printer settings.
022 UNIT ADDRESS INVALID Yes Poll timeout on the Twinax
interface indicating the unit
address is not recognized by
the printer. Ensure that printer address
matches host setting.
024 SERIAL LINE PARITY
ERROR Yes Parity error. Check printer serial port
configuration setup. Ensure
that parity setting matches both
host and printer settings.
025 FRAMING ERROR
VERIFY CONFIGURATION
Yes Framing error. (Serial
interface) Check printer serial port
configuration setup. Ensure
that it matches host setting.
026 HEX DUMP MODE N/A Printer attach status message. No action necessary.
027 COMMUNICATIONS
CHECK
CALL SYSTEM OPERATOR
Yes Enable poll timeout. The
printer was not enabled for
one minute. (Coax interface) Check cable connection and
host system.
028 COMMUNICATIONS
CHECK
CALL SYSTEM OPERATOR
Yes Controller unit not enabled.
Poll timeout error. The
printer was not polled for
one minute. (Coax interface) Check cable connection and
host system.
Chapter 7. Routine Service and Diagnostics
223