MSD-402 User’s Guide
119
Problem
Cause/Check item/Solution
Page
Multi-channel audio is
not output.
In order to output multi-channel audio, set the number of speakers.
Only audio of a specific
scene is not output from
digital input
Is “DOWN MIX” is set for multi-channel audio output?
For multi-channel audio, since channels changes depending on scenes,
audio may not output if audio is not included in the set channel.
●
Key operation
Keys do not operate.
Make sure that keys are not locked.
Immediately after start-up, all keys are disabled until the connection of the
sink device is completed.
●
WEB browser operation
WEB menu is not
displayed.
Make sure that IP address which input to address bar matches the MSD IP
address setting or not.
Make sure that LAN setting of the MSD.
Depending on the configuration, loop issue is happened.
Settings are not saved
or reflected to the MSD.
Some WEB menu must press “SET” button to save or reflect setting to the
MSD.
●
Communication command control
Communication
command control from
the PC to the MSD
cannot be performed.
Are the following items set correctly?
For RS-232C: baud rate and data length
For LAN: IP address or subnet mask
The MSD cannot be controlled from HDC transmitter or receiver’s
RS-232C connectors.
In case of RS-232C communication, please make sure terminal block is
connected and there is no wrong cabling.
●
Others
Input signal temporarily
disappear when input
channel is switched.
When the CEC connection changes, EDID may change. In this case, input
signal is interrupted. Check the connection settings.
Devices cannot be
controlled through
CEC.
Are HDMI cables supporting CEC being used?
To use CEC, enable HDMI link control of the connected devices
(such as LCD TVs, Blu-ray recorder, and so on).
If additional assistance is required, please perform the following tests and then contact us.
1.
The problem occurs at all connectors?
2.
Connect the devices using genuine cables without connecting the MSD.
The problem still cannot be solved? Please contact us for assistance.
