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ICS Auto Sentry flex, User Manual

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ICS Auto Sentry flex User Manual Download Page 91

Auto Sentry® 

flex

 User Manual

91

Operating

Help Button

The 

Help

 button is available for customers who need more information about using the Auto 

Sentry® 

flex

 touchscreen interface.

Figure 68. Help Button

Back, Cancel and Replay Buttons

The 

Back

, 

Cancel

 and 

Replay

 buttons are available to help customers navigate the Auto Sentry® 

flex

 touch-screen interface.

Figure 69. Back, Cancel, and Replay Buttons

English and Spanish Buttons

The 

English

 and 

Spanish

 buttons are available to change the Auto Sentry® 

flex

 touch screen 

interface between English-language and Spanish-language.

Figure 70. English and Spanish Buttons



For more information, see “Auto Sentry®Language” on page 178.

Table 21: Audio Prompt for Help Button

Screen

Transcription

1

You may touch the button below labeled replay to hear the instructions for the screen that you are 
viewing. Touch the button below labeled cancel at any time to go back to the first screen. If you continue 
to experience difficulty using the automated attendant, please notify the attendant.

Summary of Contents for Auto Sentry flex

Page 1: ...User Manual Version 2 0 Auto Sentry flex ...

Page 2: ...erwise noted No part of this manual may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Innovative Control Systems Inc 2017 Innovative Control Systems Inc All rights reserved Innovative Control Systems Inc 1349 Jacobsburg Road Wind Gap PA 18091 610 881 8000 ...

Page 3: ...keting Team 20 Safe Configuration 22 Enabling or Disabling the Safe 22 Flex Serve Facilities with the Safe 22 Flex Serve Facilities Without the Safe 23 Auto Sentry flex Hardware Description 24 Touch Screen 24 Single Board Computer 25 Serial Input Output Board SIO 26 Coin Acceptor 27 Bill Dispensers 28 Coin Hopper 30 Card Reader 30 EMV 31 Chip Card Reader 32 PIN Pad 35 Contactless Tap and Pay Card ...

Page 4: ...ss follow these steps 54 Renew Club Memberships at the Terminal 55 About Unlimited Wash Clubs with a Club Card 56 Purchasing an extra service with a Club Tag 57 Selling Gift Cards at the Auto Sentry flex 60 Selling Gift Cards and Clubs Together 62 Active Passive Selling Gift Card and Club together 62 Purchasing a Wash with a Wash Code 63 Paying the Attendant to Purchase a Wash 65 Purchasing a Wash...

Page 5: ...Button 92 Back Cancel and Replay Buttons 92 English and Spanish Buttons 92 Chapter 3 Service Unit Screen 93 Service Unit Screen Password and PIN 93 Accessing the Service Unit Screen 94 Add Funds 97 Add Coins or Coin Tokens 97 Add Bills to the Auto Sentry 98 Verify Coin Hoppers 99 Remove Bill or Coins from the Auto Sentry 100 Removing from Bill Dispenser Bill Acceptor or Coin Acceptor 100 Removing ...

Page 6: ... Buttons 3 Services 118 Extra Large Size Custom Buttons 2 Services 118 Extra Large Size Custom Button Available for One Extra Service Only119 Using Videos 119 About Promotional Clips 119 Ordering Video Clips 120 Recording Video Clips 120 Naming Video Clips 120 Saving Video Clip Files 120 Video Clip Specifications 121 Enabling Video Clip Files for Standard Buttons 121 Enabling Video Clip Files 122 ...

Page 7: ...icket 152 Using Wash Club Promotions 152 Setting up your Wash Club Menu 154 I Retail Wash Menu 154 II Setup the Club s Base Wash Redemption PLU 154 III Create a Package for every Wash Club 155 IV Set up a Club Service 155 V Create a new Profile for each Wash Club 156 VI Create a Profile for the entire Wash Club Offerings 157 VII Create a Sales Item for the Discount Coupon Code optional 158 VIII Cr...

Page 8: ... 167 View a Shift Detail Report 176 Journals 178 About Journal Actions 178 Search for a Journal 179 View Journal Entry History 179 Verify a Journal Entry 180 Terminal Balance Report 183 View the Terminal Balance Report 184 View the Current balances in the Auto Sentry 184 Chapter 5 ...

Page 9: ...is Card Reader Unit 32 Figure 15 Moneris Card Reader back of unit 32 Figure 16 Moneris Card Reader bottom of unit 33 Figure 17 Credit Card Reader face 34 Figure 18 Moneris PIN Pad 35 Figure 19 Moneris PIN Pad cable port 35 Figure 20 Moneris Tap and Pay Contactless Card Reader 36 Figure 21 Moneris Tap and Pay Contactless Card Reader bottom view 36 Figure 22 Receipt Printer 37 Figure 23 Sonic Sensor...

Page 10: ...assive Sell Style 62 Figure 43 Passive Sell Style Buy Wash and Buy Gift Card buttons 62 Figure 44 Wash Purchase with prepaid Wash Code 64 Figure 45 Wash Purchase with Pay Attendant 65 Figure 46 Wash Purchase with Coupon and No Extra Services 67 Figure 47 Wash Purchase with Fleet Account Card 70 Figure 48 Wash Purchase and Extra Service with Club Card 72 Figure 49 Wash Purchase with Club RFID Tag 7...

Page 11: ...gnostic Screen to disable and reset the Vandalism Alarm 105 Figure 77 Journals in WashConnect 109 Figure 78 Custom Button Enabled for PLU 5 114 Figure 79 Small Custom Button 6 or 5 Services 117 Figure 80 Medium Custom Buttons 4 Services 117 Figure 81 Large Size Custom Buttons 3 Services 118 Figure 82 Extra Large Size 2 Services Custom Buttons 118 Figure 83 Extra Large Custom Button only available ...

Page 12: ... Setup for a PLU Example 144 Figure 107 Please Take Coins Below Custom Graphic 145 Figure 108 Auto Sentry Coin Acceptor Settings 145 Figure 109 Wash Paid with 1 00 Token 146 Figure 110 Assign Denominations Tab 146 Figure 111 Assign Denominations Dialog Box 147 Figure 112 Frequency Promotion Example 148 Figure 113 Promo Receipt Text 149 Figure 114 Example Frequent Promotion Receipt with a Wash Code...

Page 13: ...9 Figure 125 Shift Detail Report Page 3 170 Figure 126 Shift Detail Tab 176 Figure 127 Journal 178 Figure 128 Journal History 179 Figure 129 Select a Journal Entry to Verify 181 Figure 130 Verify Journal Dialog Box 181 Figure 131 Journal Entry Verified 182 Figure 132 Terminal Balance Report 183 Figure 133 Terminal Balance tab 184 ...

Page 14: ...Auto Sentry flex User Manual 14 List of Figures ...

Page 15: ...chase with Coupon and No Extra Services 67 Table 10 Audio Prompts for Wash Purchase with a Fleet Account Card 71 Table 11 Audio Prompts for Wash Purchase with a Fleet Account Card 73 Table 12 Audio Prompts for Wash Purchase with a Club RFID Tag 75 Table 13 Audio Prompts for High Vehicle Profile HVP Wash Purchase 76 Table 14 Audio Prompts for Add Value to Gift Card 82 Table 15 Audio Prompts for Add...

Page 16: ...s Screen Icon Descriptions 103 Table 1 Journals Entry Descriptions with Safe enabled 110 Table 2 Button Sizes and Specifications 116 Table 3 Video and Audio Specifications 121 Table 4 Business Considerations for Wash Club Promotion 153 Table 5 Shift Detail Report Descriptions 171 Table 6 Journal Actions Descriptions 178 Table 1 Document Change History 189 ...

Page 17: ...lease contact ICS for a user manual for the parameters of your Auto Sentry flex with Tunnel Master About the Auto Sentry flex Innovative Control Systems is proud to present the Auto Sentry flex It is the latest version of the industry leading Auto Sentry flexexpress pay station The Auto Sentry flex is appropriately named emphasizing its flexible versatility in a wide variety of car wash solutions ...

Page 18: ...lding a multi site and multi level organization Version Considerations This is Version 2 0 of this document and includes content based on the following ICS software versions AlertNotificationServer V2 4 9 1 Autobilling V3 4 12 2 CageCLS V1 0 0 3 CagePADSS V4 0 1 110 CageSecure V5 0 0 41 CentralLogServer V1 2 0 3 CoreClubService V2 4 10 1 DBUpdater V2 4 15 0 DeviceInt V2 4 11 1 ICSAdminConfiguratio...

Page 19: ...able for further reference WashConnect Web Help Auto Sentry flex Installation Guide Operating Requirements Before you begin the Auto Sentry flex should be installed and operational This guide will help you configure the system Installation instructions and Maintenance Instructions are not included in this manual but are found in separate documents System Overview The Auto Sentry flex terminal work...

Page 20: ...ovative Control Systems ICS offers a professional marketing team of graphic designers to create custom artwork for as low at 65 per hour This is an optional and additional feature to customize and coordinate with your existing car wash signage or allow us to build your look from the logo on up Personalize the Auto Sentry and enhance your customers car wash experience Matching logo color theme deca...

Page 21: ...ist your customers with the necessary information to make the most appropriate service choices Visit ICS s YouTube Channel to view more examples ICSCarWashSystems Wind Menu and Large Signs Images as large as 48 wide and any height in portrait or landscape orientation can be designed and printed in house Professional wash menu custom designed to match your other existing marketing materials Ask you...

Page 22: ...bling or Disabling the Safe If you are a new ICS customer then before you begin using your Auto Sentry flex and cash management software you will decide to enable or disable the safe In either case you can use cash management software to monitor the liquidity cash on hand at your site across devices If you enable the safe you can monitor total liquidity If you disable the safe you cannot monitor t...

Page 23: ...our preference then the safe must also be disabled for the Touch POS and Touch IT devices at your site This is known as the Bump Shift option because it gives you the ability to bump or create a new shift at the Auto Sentry flex This setup is convenient for customers who utilize an armored car company to service the cash at the Auto Sentry flex VIRTUAL SAFE VIRTUAL SAFE POS POS TOUCH IT TOUCH IT F...

Page 24: ...uilt for reliability in all types of harsh environments The entire unit including the touch screen has been rated IPX NEMA 4X The enclosure is built for rugged endurance for either indoor or outdoor use to provide a degree of protection against falling dirt rain sleet snow windblown dust splashing water and hose directed water The enclosure s design guards against damage from the external formatio...

Page 25: ...rd Computer often called the motherboard enclosure provides processing and memory for the Auto Sentry flex Different peripheral devices for example bill dispenser bill acceptor and others connect to the WashConnect through various communication ports COM1 COM2 COM3 COM4 and 4 USB etc Figure 4 SBC Single Board Computer ...

Page 26: ...rial I O Board Bill Acceptor The bill acceptor can accept paper media for example bills or coupon notes It provides four way acceptance to allow the bills to be inserted in any direction The bill acceptor will also accept bills in bad condition such as torn wrinkled faded or dirty Up to two bill acceptors are supported Figure 6 Bill Acceptor ...

Page 27: ...Auto Sentry flex User Manual 27 Introduction Coin Acceptor The installed coin token acceptor can be programmed to distinguish and accept up to 6 different coins or tokens Figure 7 Coin Acceptor ...

Page 28: ...ee cassette units that can be programmed to dispense various media for example denominations and token notes ICS provides four different bill dispenser solutions to fit your needs You can select one of the following for your Auto Sentry Talaris NMD 50 2 000 used bills or 2 300 new per cassette Fujitsu F 400 1 800 used bills per cassette Talaris Multi Mech 600 top and 1 300 bottom cassette Gen Mega...

Page 29: ...Auto Sentry flex User Manual 29 Introduction Figure 9 Talaris MultiMech Bill Dispenser Figure 10 Gen Mega Bill Dispenser ...

Page 30: ...g on the coin s value Up to three hoppers can be installed Figure 11 Coin Hopper Card Reader Each credit card processor uses a different card reader The non chip and PIN card reader can accept credit gift wash cards and fleet cards Depending on the credit card processor the card reader may accept Debit cards Figure 12 Card Reader CARD READER FRONT VIEW CARD READER SIDE VIEW ...

Page 31: ...ds also known as Chip cards EMV cards are smart cards that store their data on integrated circuits These include cards that must be physically inserted into a reader Some chip cards can be tapped on the contactless reader that can be read over a very short distance using RFID technology Figure 13 Auto Sentry flex with EMV ...

Page 32: ... card reader is secure and is used with Moneris card processing The electronic chip in the card is read and encrypted for a secure payment with the Credit Card Processor The photographs in figures 4 7 are of the device that is used by Moneris Credit Card Processing Figure 14 Moneris Card Reader Unit Figure 15 Moneris Card Reader back of unit ...

Page 33: ...Auto Sentry flex User Manual 33 Introduction Figure 16 Moneris Card Reader bottom of unit ...

Page 34: ...Auto Sentry flex User Manual 34 Introduction Figure 17 Credit Card Reader face ...

Page 35: ...Auto Sentry flex User Manual 35 Introduction PIN Pad The Moneris PIN Pad works in conjunction with the Moneris Card Reader Figure 18 Moneris PIN Pad Figure 19 Moneris PIN Pad cable port ...

Page 36: ...d Pay reader allows a smart phone to communicate wirelessly with the payment terminal when they re close together accepting Apple and Android Pay A customer will have to hold their phone within 2 of the Tap and Pay reader or actually tap it Some chip cards are equipped to be used at the contactless Tap and Pay readers Figure 20 Moneris Tap and Pay Contactless Card Reader Figure 21 Moneris Tap and ...

Page 37: ...e Gift Cards or Wash Cards not both at the same time If you want to offer both Wash Cards and Gift Cards the wash cards will have to utilize the receipts for the wash card numbers and optional bar codes instead of issuing plastic magnetic wash cards Additional fees apply to add a gift card dispenser to your Auto Sentry flex Receipt Printer The high speed printer comes installed in the Auto Sentry ...

Page 38: ...troduction Bar Code Scanner This is an optional feature Our bar code scanner makes a fast customer transaction even speedier by scanning tickets and coupon bar codes This must be installed at the time you purchased your Auto Sentry flex ...

Page 39: ... When your wash is open the sonic sensor is always sensing to determine if a car is present at the Auto Sentry If it senses a vehicle it triggers the initial Welcome video Figure 23 Sonic Sensor location in base of Auto Sentry Sonic Sensor installed in base of Auto Sentry ...

Page 40: ...g Alarm is only honored when the Deterrent is enabled in the WashConnect software and the Auto Sentry is in the Wash Closed state The Auto Sentry screen will display the WashClosedAlarmed bmp This feature is ignored when in Wash Open Figure 24 Sonic Sensor in Auto Sentry with deterrent Warning message on screen The Sonic Sensor known as the Car Sense Eye within the base of the Auto Sentry is alway...

Page 41: ...h is closed Deterrent Break In Alarm Guard your Auto Sentry with the Seismic or Electronic Vibration Detector This feature is optional and can be purchased for an additional fee Contact your salesperson to purchase The Electronic Vibration Detector needs to be installed inside the Auto Sentry and wires connected to the HV Sense Vandal input on the SIO or PIO board When the Seismic detector senses ...

Page 42: ...ering of the unit the VandalismAlarm avi video plays on the Auto Sentry screen This is known as the Break In alarm The Seismic detector will also fire up to two outputs The outputs may control lights horns or may provide a signal to the alarm company s monitoring system to notify authorities of the warning The Vandalism Warning parameters are configured in WashConnect through the System Setup Devi...

Page 43: ...ed Introducing the Touch Screen The Auto Sentry flex offers two main configurations for the welcome screen Video on the left buttons the on right is the standard orientation for the Auto Sentry flex This ergonomic configuration was found to be easier to use as it reduces the radius of interaction between the touch screen interface and the hardware components Plus customers complete their transacti...

Page 44: ...s on page 187 About Touchscreen Configurations The touchscreen images shown in this manual may not appear exactly the same as the touchscreen displayed on your Auto Sentry flex The Auto Sentry flex was built to be custom tailored to your car wash requirements For example if you do not accept coupon codes then the Enter Coupon Code button can be turned off for your Auto Sentry flex The Buy Wash but...

Page 45: ...CS are available and again they are optional and additional fees apply You can also create your own audio and video prompts About Damage Waiver Videos You can include a damage waiver video on the Auto Sentry flex Damage waiver videos inform customers of potential vehicle damage caused by in bay equipment operations A Yes button requires customers to provide consent ICS does not provide standard da...

Page 46: ...feature products such as tire shine and sealer wax Figure 31 Promotional Video Clips Customers view promotional video clips by tapping the Info button next to the extra service featuring the product NOTE The following clips are available Rain X tire shine polish wax sealer wax and under carriage These short promotional clips are provided at no charge Contact ICS technical support for more informat...

Page 47: ... and many other text fields to your own Spanish language requirements Figure 32 Spanish Language Interface with Custom Graphics For more information on setting language options see Auto Sentry Language on page 178 Understanding Purchasing Scenarios Before a customer purchases a wash at the Auto Sentry flex a process to identify the customer must first take place The Auto Sentry flex must determine...

Page 48: ...le in Spanish Table 3 Purchase Buttons Button Description 1 Buy Wash Used to purchase a single wash 2 Join Wash Club Used to sign up customers to a wash club 3 Buy Gift Card Used to purchase a gift card A Gift Card dispenser is required for this feature and may be purchased for an additional fee 4 Wash Code Used to enter a five digit paid ticket code from the fuel pump Wash codes are generated ran...

Page 49: ...h attendant This button is not used for in bay automatic sites 8 From the Tools area click the Save button NOTE A Buy Gift Card button will appear on Main Options screen after repeating steps 1 4 and then from the Settings select Gift Card and then in Sell Style box select Pas sive 5 Coupon Code Used to enter a three four or five digit coupon code A PLU needs to be created for the coupon and the P...

Page 50: ...y Club Membership button will appear on the Main Options screen after repeat ing steps 1 4 and then from the Settings select Clubs and then in Sell Style box select Passive and then in Clubs Sell box select True Figure 34 Main Menu Custom Graphics ...

Page 51: ...Screen A customer can tap the Buy Wash button on the Welcome screen The Select Wash screen appears On the Select Wash screen a customer can choose a wash maximum of six wash buttons can appear on this screen Washes are created in WashConnect software Figure 36 Select Wash to Select Extra Service Screen WELCOME SCREEN SELECT WASH SCREEN SELECT EXTRA SERVICES SCREEN WASH SELECTION SHOWN ON RECEIPT S...

Page 52: ...Extra Service screen The payment screen appears where a customer can finalize the transaction by inserting Cash or inserting Card or Tap Card on Contactless Reader For more information on payment methods see Understanding Payment Scenarios on page 76 Purchasing a Wash with an Extra Service The following example shows a car wash purchase with one extra service NOTE Customers have an opportunity to ...

Page 53: ...Auto Sentry flex User Manual 53 Operating Figure 38 Basic Wash with an Extra Service Purchase In Figure 38 the virtual receipt shows a basic wash and extra service 1 2 3 4 ...

Page 54: ...wing Active selling style sets the buy club membership option to appear up front for the customer to choose If the customer presses NO THANK YOU and then the Buy Wash main options screen appears Passive sets the buy club membership option to have an extra button for Buy Club Membership along with the other buttons on the Buy Wash main options screen None this used to be the Original ICS setting se...

Page 55: ... renewal with this option or Renew membership from club list allows customer to select the club from a list of clubs offered The club they are currently a member of may or may not exist in this list It will exist only if you sell the club at the terminal For renewal of membership for existing clubs only follow these setup instructions 1 On the System Setup menu click Devices and then click Setting...

Page 56: ...tem updates the new expiration date based on the old expiration date plus club duration Example if a membership expired on the 5th of the month and a customer renews on the 10th the new expiration date for a monthly club is the 5th of the following month If set to honor renewal date the new expiration date for the same example would be the 10th of the next month Either way the customer is billed t...

Page 57: ... extra service with a Club Tag Customers who purchase an unlimited wash club will be able to redeem unlimited washes during the month until the membership is renewed At the Auto Sentry flex the customer enters their credit card for the unlimited club and it will automatically bill every month until cancellation After customer purchases the membership at the Auto Sentry flex and proceeds through th...

Page 58: ... linked to Profiles created in the WashConnect software and are enabled from the Profile s Schedule section The process for redeeming a club wash using a club tag is very similar to the process for redeeming a club wash using a traditional club card In the following example the No Limit club offers all six wash choices for the customer to select Each one is discounted by 5 00 with the sixth choice...

Page 59: ...hip Figure 40 Wash Club Purchase with Club Tag In Figure 40 when the club customer arrives the Auto Sentry flex system checks for an RFID tag and active membership status The customer has a choice to select one or more if set up extra service from the list or select no upgrade The on screen receipt shows an approved club service ...

Page 60: ...n extra button for Gift Cards along with the other buttons on the Buy Wash main screen If not interested the customer does not need to make any selection regarding gift cards If interested in gift cards the customer is required to select the Buy Gift Card button from the main menu to learn more or purchase Active selling sets the gift card option to appear before the main options screen and custom...

Page 61: ...e Sell Style for Gift Cards To enable the passive or active selling style for gift cards follow these steps 1 On the System Setup menu click Devices and then click Settings The Settings dialog box appears 2 In the Device Type box select Auto Sentry 3 In the Device Name box select the name of the device from the list 4 In the Settings Type box select TouchConfiguration 5 In the Settings box select ...

Page 62: ...rd Settings for Passive Sell Style Selling Gift Cards and Clubs Together Figure 43 Passive Sell Style Buy Wash and Buy Gift Card buttons Active Passive Selling Gift Card and Club together Configure terminal to sell both gift cards and clubs using the following combinations ...

Page 63: ... be setup for promotions or prepaid washes at the fuel pumps Wash Codes can be received after purchasing a car wash at a fuel pump terminal on your property or at a different location Fuel Pump interface is needed to receive the wash code from the fuel pump terminal A wash code is unique Once a wash code is redeemed that wash code is no longer valid Wash Codes used with Paid Tickets For example a ...

Page 64: ...ng Figure 44 Wash Purchase with prepaid Wash Code In Figure 44 the customer arrives with a wash code on a receipt He touches the Enter Wash Code button and then types the five digit wash code The receipt shows an 10 00 upgrade credit 1 2 3 4 ...

Page 65: ...ase with Wash Code Screen Transcription 1 2 Welcome to our car wash To get started touch Buy Wash or if you have a valid wash code touch Enter Wash Code If you have a coupon touch Enter Coupon 3 Enter code Please enter the five digit code you received when you purchased your car wash If you do not have a wash code touch Back and then touch Buy Wash User input One Seven Eight Zero One 4 You are now...

Page 66: ...tions as long as the profile s schedule is valid and enabled at the Auto Sentry terminal Barcode scanners can be used to read coupons Barcode scanners are optional and additional fees apply Barcode scanners are installed at time of purchase Coupons can be set up in WashConnect software Coupons are created with their own PLU in the Sales Item dialog box and then activated in the Profile dialog box ...

Page 67: ...t wash at retail price of 12 00 given at a reduced price of 10 00 Table 9 Audio Prompts for Purchase with Coupon and No Extra Services Screen Transcription 1 Welcome to our car wash To get started touch Buy Wash or if you have a valid wash code touch Enter Wash Code If you have a coupon touch Enter Coupon 2 Enter coupon Use the numeric keypad on the screen to enter your coupon code If you have a w...

Page 68: ...t Select Save The Profile is activated for your designated times 8 On the System Setup menu click Devices and then click Settings The Settings dialog box appears 9 In the Device Type box select Auto Sentry 10 In the Device Name box select the name of the device from the list 11 In the Settings Type box select TouchConfiguration 12 In the Settings box select Shift 13 In the Coupon Length box set to...

Page 69: ...and 4 digit passwords can be setup from the Fleet menu for each Fleet Card Fleet wash selections are set up in the Fleet Profile with a valid time Schedule and then enabled In Figure 47 a customer swiped a fleet card and then is required to enter a PIN After the customer touches Buy Wash he receives no wash menu only the Basic Wash for 5 00 which is the limitation configured in this fleet profile ...

Page 70: ...ntry flex User Manual 70 Operating different options The on screen receipt shows a recognized fleet account A 5 00 wash is charged to the fleet account Figure 47 Wash Purchase with Fleet Account Card 2 3 4 1 5 ...

Page 71: ...e Auto Sentry payment terminals Clubs are linked to profiles with a valid Schedule and then enabled Purchasing a Wash with a Club Card In Figure 48 the Basic Club profile offers no wash choices for the customer to select Instead the Auto Sentry flex automatically selects the Club Basic Wash for the club customer since it is the only one available in the Basic Club profile Upgrade selections are ma...

Page 72: ...Auto Sentry flex User Manual 72 Operating Figure 48 Wash Purchase and Extra Service with Club Card 1 2 3 4 ...

Page 73: ...b card In the following example the No Limit club offers all six wash choices for the customer to select Each one is discounted by 5 00 with the sixth choice Basic Wash reduced to 0 00 Upgrade selections are made available The example shows a No Limit club member redeeming the Basic Wash and a 4 00 Shield and Shine upgrade This example begins with a screen labeled Please Wait While We Verify Your ...

Page 74: ...Auto Sentry flex User Manual 74 Operating Figure 49 Wash Purchase with Club RFID Tag 3 5 1 2 4 ...

Page 75: ...tional and additional fees apply The high vehicle sensor must be installed which is necessary to activate the High Vehicle Profile HVP that has all the washes with the increased value Additional High Vehicle wash PLUs need to be created as well as a High Vehicle Profile HVP Set the time Schedule for your hours of operation select High Vehicle from the Vehicle Height box and then select Retail from...

Page 76: ... Table 13 Audio Prompts for High Vehicle Profile HVP Wash Purchase Screen Transcription 1 Welcome to our car wash To get started touch Buy Wash or if you have a valid wash code touch Enter Wash Code If you have a coupon touch Enter Coupon Customer input Buy wash 2 Buy wash Please select a car wash by pressing one of the service buttons on the screen Customer input Thank you 3 Please insert cash or...

Page 77: ...ashConnect for your site For example if you do not accept American Express then that card logo can be removed from available payment options The following figure shows nine possible screens presented to customers who have not yet selected a payment type either cash or card Only one of these screens will be implemented for your site depending upon your ability to accept different payment types Visa...

Page 78: ...ly or both bills and coins A coin only payment option is not available Figure 52 Cash Payment Combinations NOTE After a cash payment type is selected the transaction must be finalized with cash The customer cannot split the payment with cash and credit Dispensing Change If the customer requires change and the Auto Sentry flex is able to provide the correct amounts Figure 53 Dispensing Change INSER...

Page 79: ...ead Screen After the customer has inserted the correct cash payment amount the Drive Ahead screen appears Figure 54 Drive Ahead Screen Custom Graphics About Gift Card Payments Gift cards can be used to provide a full or partial payment Split payments are allowed for gift cards If a customer swipes a gift card and the remaining balance on the gift card is not sufficient to complete the sale then th...

Page 80: ...rd The card contained a balance of only 20 00 and so the Insufficient Funds screen appeared The customer selected Add Value to Gift Card and then entered 20 00 which he paid in cash This left a 10 00 balance on the gift card 20 00 Beginning Balance on Gift Card 20 00 Add Value to Gift Card 30 00 Cost of Hand Wax Super Wash 10 00 Ending Balance on Gift Card 1 2 3 4 ...

Page 81: ...nce with cash or credit touch Pay Difference User input Add value Add value 2 Use the numeric key pad on the screen to enter the amount you would like to add to your gift card When you are finished touch Enter If you make a mistake touch Clear and try again User input Two Zero User touches Enter 3 Please insert cash or card Customer inserts a 20 00 bill 4 You are now ready to enter the car wash Pl...

Page 82: ...al 82 Operating Adding Value to a Gift Card with Bonus Increase In Figure 56 a customer selects the Add Value to Gift Card with increased percentage bonus Figure 56 Gift Card Add Value Option with Promotional Increase 1 2 3 4 5 ...

Page 83: ...o Prompts for Add Value to Gift Card with Promotional Increase Screen Transcription 1 The value on your gift card is less than the total of your purchase If you would like to add value to your gift card touch AddValue If you would like to pay the difference with cash or credit touch Pay Difference User input Add value Add value 2 Use the numeric key pad on the screen to enter the amount you would ...

Page 84: ...customer selected a 30 00 Hand Wax Super Wash and paid with a gift card The card contained a balance of only 10 00 as shown in the status box above the virtual receipt The Insufficient Funds screen appeared The customer selected Pay Difference Cash or Card and then paid 20 00 in cash The card was processed successfully and charged 10 00 This left a 0 00 balance on the gift card 1 2 3 4 ...

Page 85: ...e Auto Sentry flex does not automatically print a receipt The second example shows the Thank You message which appears when one or more receipts automatically print after the transaction is finalized Table 16 Audio Prompts for Add Value to Gift Card with Promotional Increase Screen Transcription 1 The value on your gift card is less than the total of your purchase If you would like to add value to...

Page 86: ...t Errors and Command Buttons Various error messages provide instructions to customers when an unexpected condition occurs Command buttons such as Cancel and Back help customers navigate the touch screen interface Card Authorization Failure If a card fails to authorize an error message is displayed Customers are given the option to cancel or try again Figure 59 Card Authorization Failure ...

Page 87: ...igure 60 Card Maximum Timeout Card Duplicate Transaction If a card is used to process a duplicate transaction the following screen is displayed Figure 61 Card Duplicate Transaction Table 17 Audio Prompt for Card Authorization Failure Screen Transcription 1 The credit card you provided has failed to authorize Please check the card and try again ...

Page 88: ... The following screen is displayed if a wash code is expired Figure 63 Wash Code Expired Table 18 Audio Prompts for Invalid Wash Code Screen Transcription 1 The wash code you entered is not valid Please check the code and try again Table 19 Audio Prompts for Expired Wash Code Screen Transcription 1 The wash code you entered has expired Please check the code and try again ...

Page 89: ...to Sentry flex cannot dispense change Figure 64 Credit Due for Wash Payment Credit Due for Canceling Transaction The following screen is displayed when a customer inserts cash coin or token and then taps Cancel before finalizing a wash selection This screen appears only if the machine cannot dispense the amount that was entered Figure 65 Credit Due for Canceling Transaction ...

Page 90: ...e current Schedule dialog box A common error is forgetting to schedule days and times to your profile Figure 66 Unspecified Error Wash Busy The following screen is displayed if the in bay is busy and the gate is not raised if gate is installed Figure 67 Wash Busy Table 20 Audio Prompts for Unspecified Error Screen Transcription 1 An error has occurred Please touch cancel and try again ...

Page 91: ...Spanish Buttons The English and Spanish buttons are available to change the Auto Sentry flex touch screen interface between English language and Spanish language Figure 70 English and Spanish Buttons For more information see Auto Sentry Language on page 178 Table 21 Audio Prompt for Help Button Screen Transcription 1 You may touch the button below labeled replay to hear the instructions for the sc...

Page 92: ...Auto Sentry flex User Manual 92 Operating ...

Page 93: ...dispense test for the bill and coin dispensers Also displays Bill Dispenser Diagnostics and History as well as a listing of current Software Revisions If set up disable or reset Vandalism Alarm from this screen Service Unit Screen Password and PIN To access the Auto Sentry flex service screen a user password and PIN must be created You can create the password and PIN in the User dialog box To crea...

Page 94: ... To log on to the Auto Sentry flex service unit screen follow these steps 1 Unlock the Auto Sentry flex door 2 Open the door with a hex key and then locate the service button See Figure 71 3 Press and hold one of the Service buttons for a few seconds and then release The Service Unit screen appears on the Auto Sentry touch screen NOTE If the service button is held too long then it will reboot the ...

Page 95: ... a Site ID which is typically a four digit number such as 1002 Figure 73 Enter PIN NOTE If the User s site is not listed the user will need to change to their site first and then enter their User ID 5 Tap the Edit button 6 In User s Site ID box type the Site ID first and then the UserID and PIN USER ID PIN ...

Page 96: ...ample 1 00 and the current amount 50 within the dispenser Coin Hoppers Coin and token hoppers show the assigned denomination for example 1 00 and the current amount for example 50 within the coin hopper Reset Typically used if the bill dispenser is jammed Also for coin hoppers Tap the bill dispenser or coin hopper icon Tap the Reset button A reset command is sent to the device Message Sent To Rese...

Page 97: ... The instruction box displays a message For example Close Terminal Open Terminal Do this when you need to open or close the Auto Sentry flex When the terminal is closed customers cannot purchase washes Tap Close Terminal after you finish servicing the unit Tap Exit to display Wash Closed on the touch screen Tap Open Terminal The terminal is opened Diagnostics To perform more advanced testing and h...

Page 98: ...slide the drawer back Add Bills to the Auto Sentry Do this when you need to replenish the bills in an Auto Sentry flex bill dispenser NOTE Bill dispenser capacities Fujitsu 3 cassettes 2 000 2 000 2 000 used bills Talaris 2 cassettes 1 800 1 800 used bills Multi mech 2 cassettes 600 1 300 used bills Gen Mega 2 cassettes 2000 2000 new bills 1 On the Service Unit Screen press a bill dispenser icon 2...

Page 99: ...n be used to verify the quantity or dollar coin amount currently represented in the selected hopper To verify the contents of a hopper follow these steps 1 After logging on the Service Unit Screen select a coin hopper icon 2 Prepare a bag or bucket to collect the coins if necessary 3 Tap Verify and then tap Start The coin hopper is emptied 4 When coin hopper is empty tap Stop 5 If the amount is co...

Page 100: ...he remove because it is not Auto Verified To remove funds from the bill dispenser bill acceptor or coin acceptor follow these steps 1 Log on the Service Unit Screen of the Auto Sentry 2 On the Service Unit Screen tap an icon Figure 74 Service Unit Screen Icons 3 Tap Remove and then tap Start A message appears in the information box For example 600 bills removed from Bill Dispenser 4 Slide out the ...

Page 101: ... the dollar amount for you Tap Stop to finish Ending bank has been adjusted by appears in the instruction box Take the receipt Part Two Enter the Remove Command 7 Tap the same coin hopper or coin token hopper icon you selected in step 1 above 8 Tap Remove 9 Tap Start A message appears in the information box For example 100 coins removed from Hopper 1 coin value 0 25 Terminal Operations Close Termi...

Page 102: ... middle of the day by removing all the cash and replacing the bill dispenser with a fresh cassette At this point you might want to create a new shift for the WashConnect You can use the Bump Shift button at the Auto Sentry flex to create a new shift To close a shift follow these steps 1 Log on the Service Unit Screen of the Auto Sentry 2 In the Site ID box select a Site ID which is typically a fou...

Page 103: ...nser coin or token hopper and then tap the Dispense button A single bill or coin is ejected from the device This is not recorded in the software You should replace the bill or coin after it has been dispensed Tap the Refresh button to redisplay the dispenser diagnostics This will take another reading of all the sensors and display the health again Tap the Exit button to leave the diagnostics scree...

Page 104: ...omentary or there is a need to deactivate the alarm outputs we will allow the employee to enter the Service Unit Screen by logging in with the proper credentials and allow them to access the Diagnostics screen From the Diagnostics screen there will be two buttons at the center bottom of the screen labeled Reset Alarm and Dis able Alarm When the outputs are still active the employee may turn them o...

Page 105: ...rm Terminal Balances In WashConnect on the Financial menu click Cash Management and then click Terminal Balances to view the current Terminal Balances The Terminal Balances shows the total bills coins and tokens in each Auto Sentry terminal You can also select Safe to view balances in the virtual safe The numbers are updated in real time as customers make purchases at your Auto Sentry Therefore yo...

Page 106: ...token bills Coin Acceptor This shows the denomination for example Quarters quantity for example 341 Coin acceptors can be configured to recognize up to six different types of coins or tokens The Twos coin field is available for Canadian sites Bill Dispenser and Coin Hoppers The Dispenser area shows the denomination for example 1 00 quantity for example 279 The Hoppers area shows similar informatio...

Page 107: ...n or given out as change Checks This shows the total amount of checks collected during the shift Total The total of all cash and checks in the POS drawer Area 4 of 5 Safe Safe This shows the total amount of cash and checks in the safe in real time Checks This shows the total amount of checks collected during the shift The amount of denominations coins and tokens are broken down Area Description 3 ...

Page 108: ...displays the total amount of cash and checks in all the devices at the site in real time Bills The amounts are broken down by denomination Coins The amounts are broken down by coins and tokens Misc The total amount of all misc cash at your site Checks The total amount of checks at your site or all of your sites ...

Page 109: ... on the Financial menu click Cash Management and then click Journals About Entries in the Cash Management Journal Your cash management journal shows various entries for your Auto Sentry flex Beginning Balance Adds Removes Ending Balance Automatically Created Shifts in the Cash Management Journal Each time the Auto Sentry flex creates a new shift either automatically or with the Bump Shift command ...

Page 110: ...yment terminal If theft is a more serious consideration for your site consider an armored car service For example an armored car might service your Auto Sentry flex by emptying the acceptors replacing the dispensers and then they can bump the shift Armored car personnel can be trained to log on and use the Auto Sentry flex Service Unit Screen to maintain accurate cash management records Table 1 Jo...

Page 111: ...can also remove bill acceptor funds before maximum capacity is reached typically 1 000 bills Verify Cash Management Transactions Daily The Verify command in the Journals is available to help you locate and correct discrepancies in the Cash Management journal Use the Verify command whenever you remove money from the Auto Sentry flex It is not necessary to verify entries WashConnect software will co...

Page 112: ...Auto Sentry flex User Manual 112 Service Unit Screen ...

Page 113: ...sed with time sensitive profiles to offer a different look and feel for special promotional periods They can include familiar product logos for tire shine wax and more About Custom Buttons PLUs and Profiles Your custom button is assigned to one or more PLU number in the Sales Item tab The PLU is added to a profile which may contain other PLUs Other PLUs in the profile can also link to custom butto...

Page 114: ...Auto Sentry flex User Manual 114 Marketing with your Auto Sentry Figure 78 Custom Button Enabled for PLU 5 ...

Page 115: ...tive profile at the Auto Sentry flex The bmp will only be used if there are two or more wash services or extra services This extra large size is also used if you have only one extra service in the profile No wash buttons are needed at all if you only have one wash service since the customer does not get to choose The custom button appears on the Auto Sentry flex touch screen along with another cus...

Page 116: ...age custom button bitmap files here ICS BMPFiles Secondary Custom Enabling Buttons You can use the Sales Item dialog box to enable custom buttons To enable a custom button follow these steps 1 On the Configuration menu click Goods and Services and then click Sales Items The Sales Item tab appears 2 Browse to the PLU number for which you want to enable a custom button 3 Select the PLU and then clic...

Page 117: ... button is enabled for the PLU Buttons Layout Examples The following figures show examples of how each size custom button is displayed on the Auto Sentry flex touch screen The number of buttons that appear on the screen depends upon the number of services included in the profile Small Size Custom Buttons 6 or 5 Services Figure 79 Small Custom Button 6 or 5 Services Medium Size Custom Buttons 4 Ser...

Page 118: ... Manual 118 Marketing with your Auto Sentry Large Size Custom Buttons 3 Services Figure 81 Large Size Custom Buttons 3 Services Extra Large Size Custom Buttons 2 Services Figure 82 Extra Large Size 2 Services Custom Buttons ...

Page 119: ...xtra Services if you have those configured If no extra services then the Auto Sentry will advance to the payment screen Using Videos Videos are available to provide welcome messages damage waivers and more detailed product promotions or wash service descriptions The most commonly used videos are promotional clips About Promotional Clips Clips can be assigned to base wash services or extra services...

Page 120: ...rator should be recorded in a portrait setting with their head and top of shoulders just inside the frame Naming Video Clips Video clip file names are a maximum of eight characters Saving Video Clip Files Video clips must be saved as audio video interleave avi format By using a network connection the video clip files must be saved on the Auto Sentry flex drive Save primary language video clip file...

Page 121: ...ce to the video clip file name in the Info Video File box of the Sales Item dialog box Table 3 Video and Audio Specifications Parameter Setting Video Specifications Codec Microsoft MPEG 4 Video Codec V3 Frame Size for Clip Width 352 Height 288 Frame Size for Welcome Video Width 720 Height 480 Frame Rate 29 970 NTSC Pixel Aspect Ratio 1 0 Field Order Lower field first B Audio Specifications MP3 Cod...

Page 122: ...bling Video Clip Files To enable a video clip for a custom button you must save it in the ICS directory in the correct folder for example You might include a video clip named Polish avi in the ICS AVIFiles Primary directory NOTE The video clip file name does not include a suffix like X L M or S The video clip file extension is avi not bmp After video clips are saved in the Auto Sentry flex directo...

Page 123: ...ifications for welcome videos and damage waivers are the same as the specifications for promotional clips Promotional clips are 352 by 288 pixels Welcome videos and damage waivers are 720 by 480 pixels For more information see Video Clip Specifications on page 121 Using Profiles and Schedules A profile can be a group of base washes with their extra services A profile can be enabled or disabled at ...

Page 124: ...les and gift sales Program type a custom list of fleets or wash clubs This section includes general information about how you might use different profile times It does not include detailed step by step instructions on how to create wash services profiles or schedules For instructions see the WashConnect User Manual From the Configuration menu click Goods and Services then click Profiles The Profil...

Page 125: ...own in the following figures Display a Standard Offerings Schedule The following example displays a standard offerings profile From the Service heading you can view the list of wash offerings for the Standard Offerings This profile enables the Auto Sentry flex to operate the same standard offerings except at different times for the weekday schedule than the weekend schedule Figure 89 Example Stand...

Page 126: ... accommodate extended hours over the Labor Day weekend Figure 90 Example Labor Day Schedule In this example the Standard Offerings schedule includes specific dates for the Labor Day weekend when the wash is open for extended hours The weekend schedule is active from 9 3 2011 to 9 4 2011 The extended hours are 5 00 AM through 10 00 PM ...

Page 127: ...e the Auto Sentry flex to display wash selections based on how busy the wash is expected to be During busy times from 8 00 AM to 1 00 PM the wash choices are limited to the Express Wash to provide a speedier selection process and wash experience During slow times free tokens are offered with each selection to encourage repeat visits The Busy profile is used for weekdays between 8 00 AM and 1 00 PM...

Page 128: ...s to deal with inclement weather and heavy insect conditions You might consider creating a special profile for snowy days and one for buggy days during periods of heavy insect activity Figure 92 Example Buggy Thursdays Schedule In this example Thursdays between Memorial Day and Labor Day are Buggy Thursdays when Bug Blaster is offered as an extra service with every wash ...

Page 129: ...in 12 00AM to 12 00AM then the wash will only be open for 59 seconds at midnight Display Wash Selections Based on Vehicle Height Vehicle height is either Normal or High Vehicle A twenty four hour wash might be set up if the Normal schedule has an associated High Vehicle schedule The Twenty Four Hour High Vehicle schedule is available as well as the normal Twenty Four Hour schedule High Vehicle app...

Page 130: ... set up as the default menu When a customer selects the Buy Wash button at the Auto Sentry flex the system attempts to match the day time and vehicle height If a match is found the profile associated with the Retail transaction type is used Retail appears in the Applies To column of the Profile s Schedule dialog box Figure 94 Example Retail Schedule ...

Page 131: ...o Passport windshield tags if the required hardware and software is installed which is optional and incurs additional fees Fleet profiles can be created to offer a limited set of wash choices Figure 95 Example Fleet Profile Time The illustration above shows a schedule with Fleet in the Applies To column The Longford Landscapes fleet is active All Days from 6 00AM to 9 00 PM If the system recognize...

Page 132: ...ontains wash choices and extra services Display a Paid Ticket Schedule The Paid Ticket transaction type is active for customers with prepaid wash tickets with a wash code who selects Enter Wash Code on the Auto Sentry flex touch screen Purchase car washes at the pump and in exchange receive a receipt with a unique wash code or purchase a wash at a quick lube register A customer who receives a paid...

Page 133: ... a Club Schedule The wash club solution includes the option to sell memberships at the Auto Sentry flex and then automatically bill customers at regular intervals The Club Sales transaction type makes the wash menu available to appear for customers who select Join Wash Club button from the Auto Sentry flex The Club Sales transaction type is active for customers who belong to wash clubs A club cust...

Page 134: ... Wash This is an example of a club that offers the top wash with one upgrade option There is no charge to the customer for redeeming the club But the Bug Blaster extra service is an additional 2 00 for each visit Display a Coupon Schedule The Coupon transaction type is available for customers who enter a coupon code at the Auto Sentry flex touch screen Coupon codes can be reused are three four or ...

Page 135: ...elected It is active for All Days from 6 00 AM to 9 00 PM Customers who enter the correct coupon code at the Auto Sentry flex touch screen will receive a discounted selection of base wash services Without the discount the services are 7 00 9 00 12 00 and 13 00 With the discount the services are 6 00 8 00 11 00 and 12 00 as shown in the illustration The discount is 1 00 Extra services are not disco...

Page 136: ...ount coupon Set up one PLU for the discount coupon that can be redeemed for your wash menu or club menu Simply create wash packages and then add the packages to one profile with the new Discount Coupon PLU You can apply the discount coupon to the Retail Flex profile or the Club Sales profile but not both Then you can then track the discount coupon on the Shift Detail report to see how many times t...

Page 137: ...Club Service PLUs 5 In the Name box type a name for the discount 6 In the Type box select Discount Coupon 7 When the Discount Coupon type is selected the coupon price can be defined as a discount of a flat amount or a percentage discount 8 In the Price box type a price before tax for the discount coupon and then press the Tab key or click in another box 9 Click to select Amount or Percentage NOTE ...

Page 138: ...pon PLU it will need to be assigned in a Discount Coupon Profile Follow these steps to assign the Discount Coupon to your Discount Coupon Profile 1 Create Discount Coupon PLUs 2 On the Configuration menu click Goods and Services and then click Profile 3 From the Profile area click the Add button The Profile dialog box appears 4 In the Profile box type a name for the profile In the Device Type box ...

Page 139: ... Click OK 10 Click the Save button The message This profile is not enabled do you want to enable it at this site appears 11 Click Yes The message Profile saved successfully appears 12 Click OK The discount coupons are assigned to the new profile Next a schedule must be assigned Add a Schedule for a Discount Coupon To add a Schedule to a profile follow these steps 1 On the Configuration menu click ...

Page 140: ...edule 11 Click the Save button While setting up the schedule for a Discount Coupon you are selecting a Profile to apply the discount to Controller services are not set up for the Discount Coupon profile If controller services are not set up for the individual sales items saved in the other Profile the message The following sales items do not have controller services to save this profile appears 12...

Page 141: ... purchase the 13 00 Xtreme Wash You can use this procedure as a guideline to help develop a token promotion specific to your own requirements The Free Vac Token shown in the following examples has been defined in WashConnect from the System Setup menu click Devices and then click Define Token Figure 103 Token Setup NOTE Define Token is set up at Corporate logon for users with appropriate access pr...

Page 142: ...y flex coin hopper to dispense tokens Figure 104 Auto Sentry flex 1 Open WashConnect 2 On the System Setup menu click Devices and then click Assign Denominations The Assign Denominations tab appears 3 In the Device box select the device that will dispense tokens 4 In the Component box select Coin Hopper ...

Page 143: ... the Max Dispense box type a dispense limit per transaction 7 Click the Save button The token is registered Restart the device the Auto Sentry flex in this example is now configured to dispense tokens Next you can enable a PLU to dispense a token coin 1 On the Configuration menu select Goods and Services and then click the Sales Item The Sales Item tab appears 2 Select the PLU you want to configur...

Page 144: ...Click the Save button The PLU is configured to dispense tokens 5 Should fill the coin hopper with the correct token coins Keep in mind that the hopper may be sized to a particular coin denomination For example quarter coin hoppers are sized to dispense quarters Therefore the tokens must be the correct size for the hopper you have configured For more information on adding tokens to the Auto Sentry ...

Page 145: ...ns follow these steps 1 Open WashConnect 2 On the System Setup menu click Devices and then click Settings NOTE To enable changes after making changes in the Settings tab you must remember to restart Touch exe software on the corresponding Auto Sentry flex terminal 3 In the Device Type box select Auto Sentry 4 In the Device Name box select the Auto Sentry that will accept tokens 5 In the Settings b...

Page 146: ...ecognize the correct token coins Keep in mind that the channel you program on the acceptor must match the channel you configure in the following procedure For example if you configure US One Dollar Token Coin on channel six then you should also program channel six on the coin acceptor to recognize your token To assign a currency value for a channel of the coin acceptor follow these steps 1 On the ...

Page 147: ...p a Frequency Promotion offer for your Auto Sentry customers This includes special promotional pricing on various services and products at the Auto Sentry when the customer returns and purchases within a specified number of days encouraging loyalty When setting up the PLU be certain to select the correct Profit Center for each promotional service product or discount The system automatically tracks...

Page 148: ...te 2 On the Configuration menu click Goods and Services and then click Sales Items confirm a Base Wash service exists or Add a base wash service if necessary 3 On the Configuration menu click Goods and Services and then click Sales Items confirm a Discount PLU exists or Add a Discount PLU 4 On the Configuration menu click Goods and Services and then click Packages create Promotion PLU for each pri...

Page 149: ...Active box click to mark and activate the frequency promotion NOTE To disable the promotion click in the Active box again to remove the check mark 10 In the Receipt Text box select the Name of the Receipt Text from the list which was previously created in the Promo Receipt Text tab 11 Click the Save or Cancel button Promo Receipt Text If you need to set up a Frequency Promotion for the Touch POS s...

Page 150: ...U 1 Royal Flush wash The offer Expires Days in 7 days and is Active The Auto Sentry flex will print a presell ticket showing PLU 192 with a wash code If Active box is clear then no ticket is produced NOTE The Active field makes it simple to turn promotions on and off About Promotional PLUs and Extra Services You can assign a promotional PLU to a base wash as described above You can also assign a p...

Page 151: ...ur Auto Sentry Figure 115 Receiving Free Wash PLU Next at the Auto Sentry flex Customer selects Royal Flush Wash Customer also selects Heavy Detail extra service Customer receives a receipt with a five digit wash code good for PLU 190 Free Royal Flush ...

Page 152: ...st match the PLU assigned If not the associated extra services will not be displayed Next the Schedule dialog box is shown It includes a profile time for the FREQUENCY PROMOTION profile In the Applies To list select the Transaction type for this profile time which would be Open Ticket Set up another schedule for the same times and in the Applies To list select the Transaction type for this profile...

Page 153: ...ecide to offer the wash club only on slow days e g Tuesdays and Wednesdays Most often however the wash club is not limited What Wash Most economical base wash or second level wash Most often a club is associated with the lowest priced base wash However you can customize a club for any of your services Upgrades All other base washes If your club wash is associated with the lowest priced base wash y...

Page 154: ... wash for example 5 00 For every wash club a Wash Club Redemption PLU Sales Item is needed to complete the Wash Club Package The Wash Club Redemption PLU offsets the charges against the club s Base Wash in the Club Package allowing the amount due to be 0 since the customer has already paid for the wash in the club membership fee When the vehicle returns for a wash the customer does not get charged...

Page 155: ...he package 5 In the PLU box type a number for the Club Package 6 In the Name box type a name for the club package 7 Click the Add Sales Item button 8 From the Profit Center list select the Express profit center and locate the PLU Sales Item Select the Base Wash PLU used for the Club ex 7 00 Click OK 9 From the Profit Center list select the Club profit center and locate the PLU Sales Item Select th...

Page 156: ...lines This is the grace period to stay in good standing with your customers until they can work things out with their bank or provide another credit card Club Counts Limited Unlimited This is the number of washes offered for the wash club The actual limitations are assigned in the Club Rule section of the Club Services tab Unlimited Clubs If you type zero 0 in each of the Washes per box then the c...

Page 157: ...he Rule box select the Club Rules from the list 12 Click OK and the click OK again 13 Repeat steps 1 through 7 for each wash clubs that you are setting up VI Create a Profile for the entire Wash Club Offerings This profile is used to include all your valid Wash Club profiles so the profile can be scheduled to appear on the Purchase Club Membership screen 1 If necessary log on to WashConnect at loc...

Page 158: ... the Save button VIII Create a Profile for the Discount Coupon Code Create a separate Profile for the Discount Coupon Code 1 On the Configuration menu click Goods and Services and then click Profiles 2 In the Profile toolbox click the Add button to add a new Profile 3 In the Profile box type a name for the Discount Coupon profile 4 In the Device Type box select AutoSentry 5 In the Devices box sele...

Page 159: ... club profiles These topics are outside the scope of this document They are covered at length in WashConnect Web Help available directly from your WashConnect app Selling a Club Package at the POS and Auto Sentry flex Customers can purchase and be signed up for the club at your POS and at the Auto Sentry flex Figure 117 Main Menu select Join Wash Club Redeeming a Club Wash The paid club customer c...

Page 160: ...h the calendar month Each non profit is allowed to participate once per year 3 About a week or two before the sales month begins a representative from the non profit completes a liability form and then picks up about 250 business card sized instructions to hand out to their supporters The instructions include a blank space for the non profit to fill in its name four digit code and sales month 4 Yo...

Page 161: ...e screen Figure 119 Fundraising Button Enabled Setting Up Fundraiser Coupon Codes After you have enabled the fundraiser button you can create a fundraising PLU package Create a separate fundraising donation PLU for tracking and reporting purposes For example create a fundraising package PLU 600 includes two services Hand Wax Superwash which is a 30 00 wash Boy Scout Troop 671 which is a 2 00 fundr...

Page 162: ...e this so a customer will have multiple choices for example 2 00 3 00 4 00 and 5 00 Setting Up Fundraisers in the Active Settings Dialog Box You can enable fundraiser coupon codes For example three PLUs are active for the Normal profile They are 670 671 and 672 all named Boy Scout Troop 671 Each includes a different base wash with a 2 00 donation Additionally the Extra Services includes four choic...

Page 163: ...Auto Sentry flex User Manual 163 Marketing with your Auto Sentry Figure 120 Example Screen Progression for Fundraiser Purchase ...

Page 164: ...r is then prompted to make an extra donation Or he can press No Upgrade to skip the screen The customer selects the 3 00 button which includes a description explaining that 100 percent of this donation goes to the fundraising organization 4 The customer can pay with cash or credit card The receipt shows his purchase included a wash named Boy Scout Troop 671 and an extra 3 00 donation for a total s...

Page 165: ...ex touch screen Instead the extra services are listed separately PLU 325 NHS Fund Towel Exchange This is the extra service provides 1 50 donation if selected by the customer after the initial fundraising wash purchase PLU 323 NHS Fund Turtle Wax This is the extra service provides 2 00 donation if selected by the customer after the initial fundraising wash purchase This report makes it easier to to...

Page 166: ...Auto Sentry flex User Manual 166 Marketing with your Auto Sentry ...

Page 167: ...eports that are available Shift Detail Report The Shift Detail Report is a cash management tool that accounting views at the end of the day The report was designed to account for all the money taken in during the day as well as money added to cash drawers and any Auto Sentry on site to prevent theft The report summarizes all register transactions and lists all services sold for the selected shift ...

Page 168: ...Auto Sentry flex User Manual 168 Reports Figure 123 Shift Detail Report Page 1 ...

Page 169: ...Auto Sentry flex User Manual 169 Reports Figure 124 Shift Detail Report Page 2 ...

Page 170: ...ervices sold for the selected shift or shifts The following table describes the shift report section headings and line item labels The table is comprehensive Not every shift report includes all the labels described in the table For example if there were no fuel sales to show in your report then the Fuel Sales heading does not appear on the report ...

Page 171: ... all PLUs defined in the Sales Items tab as an Other item in the Type box These are PLUs that are unique and don t fall into the typical categories listed above They may also be configured to accept variable pricing Miscellaneous Miscellaneous includes all PLUs defined in the Sales Items tab as a Miscellaneous item in the Type box These are PLUs that are unique and don t fall into the typical cate...

Page 172: ...he selected shifts Total Income This section will adjust the Total Sales number by including the following types of additional sources of income Gift Card Sold This entry includes the total adjusted value of gift cards sold during the selected shifts This uses the total value of gift cards sold minus any Gift Card Free value to create the adjusted total This total is added to the amount of Total I...

Page 173: ...edeemed This entry includes the number and total dollar value of all sales that were paid by redeeming an existing Gift Card during the selected shift s The total from this entry will be subtracted from the amount of Total Income to help tie out the cash sales Tokens Redeemed This entry includes the number and dollar value of the tokens used toward payment of wash services during the selected shif...

Page 174: ...is entry includes the number and total dollar amount of all checks used as payment for transactions during the selected shifts Checks are treated as Cash The Auto Sentry does not accept checks Cash from Operations This entry includes the total dollar amount of cash used as payment for transactions during the selected shifts Cash Accounted For This section will sum up all of the cash operations tha...

Page 175: ...ll be what is displayed on the Shift Detail report Over means the devices ended the shift with extra money than what was recorded by the software at the shift s close Under means the devices ended the shift with less money than what was recorded by the software at the shift s close Even means the devices ended the shift with the exact money that was recorded by the software at the shift s close Un...

Page 176: ...ted the report will be broken down by PLU showing the PLU number and how many of each individual PLU were purchased Retired Transactions Only can occur if site is using a Tunnel Master This entry displays the number of transactions and the total dollar value of all transactions that have been retired for the selected shift s These transactions could have been retired while the shift was open or af...

Page 177: ...ervices are tied to each individual account 7 In the Shift box select one or more shifts 8 In the Condensed box click to select Click again to clear the Condensed check box The report will do one of the following If Condensed formatting option is not selected The report will appear formatted with a lot more white space between the columns If Condensed formatting option is selected The report is fo...

Page 178: ...vice Beginning Balance The beginning balance of a specific component in a device for example Bill Acceptor for that shift Beginning Bank The beginning bank of the shift for a device Also Beginning Bank is two words not one word Convert Indicates a journal used to convert currency Safe to Bank or Bank to Safe Deposit Amount of money deposited to the bank Ending Bank The ending bank of the shift for...

Page 179: ...a device 5 In the Shift box select a shift 6 Click the Search button The journal for that shift and device appears View Journal Entry History Every time a journal entry is verified or re verified WashConnect keeps a record of the changes that have been made and that history can be viewed by the user To view a journal entry history follow these steps 7 On the Financial menu click Cash Management an...

Page 180: ...created by the system that would not need to be verified by the user such as Adds to an Auto Sentry Dispenser or the Beginning and Ending Balance of a Point of Sale POS shift using the virtual safe You can verify entries in the Journals The Verify command is available when you need to verify the accuracy of certain entries for example when cash changes hands from one employee to another You can ve...

Page 181: ...Auto Sentry flex User Manual 181 Reports Figure 129 Select a Journal Entry to Verify 4 Click the Verify button The Verify Journal dialog box appears Figure 130 Verify Journal Dialog Box ...

Page 182: ...l 182 Reports 5 Optional Type changes in the New Qty boxes 6 Click the Save button The entry is verified and Journals appears The Verified column shows a date and logon ID for the verified entry Figure 131 Journal Entry Verified ...

Page 183: ... day and the user can drill down from the Site level all the way to the individual component level in a device to see the ending balance on that specific day Figure 132 Terminal Balance Report The Terminal Balance report shows the total bills coins and tokens in each Auto Sentry flex terminal You can view the Terminal Balance report to decide whether you should add or remove cash from the Auto Sen...

Page 184: ...3 Terminal Balance tab 2 In the Start Date box select a start date 3 In the End Date box select an end date 4 Click the View button The Terminal Balance report appears View the Current balances in the Auto Sentry View the current balances in the Auto Sentry and POS This helps you determine if you need to add or remove money from the components 1 On the Financial menu click Cash Management and then...

Page 185: ...lub 133 Club Sales 133 135 Clubs example program 152 profile times 133 Coin acceptor about 27 Coin hopper about 30 verifying 99 Coins adding 97 removing 100 verifying 99 Coupon schedule 134 Credit cards screen options 77 Credit due 90 cancelling transaction 90 Custom buttons 113 layout examples 117 naming 116 saving 116 sizing 115 Custom graphics about 45 D Deterrent alarm output auto sentryvandal...

Page 186: ...terminal 97 103 Open ticket schedule 132 Opening the Auto Sentry Flex In Bay 103 Operating requirements 19 P Paid ticket profile times 132 schedule 132 Password create 93 Payment cash 78 coins 78 credit card 77 gift card 77 gift card add value 80 gift card add value with bonus increase 83 gift card pay difference 85 receipt options 86 scenarios 76 tokens 86 PIN create 93 service unit screen 96 Pot...

Page 187: ... 96 diagnostics 103 features 93 open terminal 97 103 removing funds 100 reset button 96 terminal operations 101 verifying coin hoppers 99 verifying coins 99 Shift Detail Report 167 Shift report viewing 176 Single board computer 25 Spanish button 92 T Terminal balances 105 Terminal balances report view 184 Terminal Balances Rreport 183 Tokens 140 about 86 accepting with promotion example 145 adding...

Page 188: ...Auto Sentry flex User Manual 188 W Wash busy 91 Wash code expired 89 not valid 89 ...

Page 189: ... Manual 189 Change History Table 1 Document Change History Document Version Date Reviewer Initials Description Version 1 0 May 3 2011 M R R H B M J M First release Version 2 0 December 7 2016 W S M S K K T R Second Release ...

Page 190: ...Auto Sentry flex User Manual 190 ...

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