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Support and Troubleshooting
For your convenience, troubleshooting tips and how-tos can be found in
Chapter 8 | Troubleshooting and Frequently Asked
Questions
. In addition, our technical support site lists more troubleshooting tips and how-tos to assist you with the Universal Time
Clock. You can reach this site at
www.support.icontime.com
.
This system includes a 30-day trial of our
Gold Technical Support Plan,
which includes unlimited telephone support and remote
assistance. Support can be reached Monday through Friday from 7:30am to 4:30pm (PST) at (800) 847-2232 option 1 or via email at
.
Payroll Interfaces
Your time clock package includes QuickBooks, Paychex Online Payroll, and ADP Payroll Export interfaces, as well as a CSV export.
The QuickBooks Plug-in, Paychex Online Payroll, and ADP Payroll Export programs are compatible with Windows operating systems
only.
To download the Payroll Export program, click on the appropriate link below:
QuickBooks
–
www.icontime.com/utc-quickbooks-export
Paychex Online Payroll
–
www.icontime.com/utc-paychex-online-payroll-export
ADP
–
www.icontime.com/utc-adp-payroll-export
Register your Time Clock
We highly recommend that you register your employee time clock to ensure that you receive email notification of free software
updates, instate your manufacturer’s warranty and 30 days of free technical support.
Register Your Time Clock at -
www.icontime.com/universal_time_clock_registration.asp
Navigating the Time Clock Software
The time clock interface is designed to allow you to quickly and easily complete your tasks and run your reports. In this chapter you
will learn how to navigate through your time clock application. Application navigation is done through six distinct menus: Home,
Lists, Reports, Files, Settings, and Help. Moving your mouse cursor over each icon displays the individual drop-down menu items.
