IceCure
™
Medical Ltd.
DSR3200000 rev. G
ProSense
™
Confidential
User Manual
123
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Problem
Probable Cause
Action
Dewar compartment
door does not open
Door held shut by magnet
Try to open the door using
reasonable force.
If door will not open, contact
IceCure Medical service.
The door is open but the
Dewar is not visible
Carriage is not in correct position.
Turn the system OFF and try to
restart the system. If the Dewar is
still in its upper position contact
IceCure Medical service.
Dewar is jammed and
cannot be removed.
Dewar is not in place or is blocked
by an unknown object.
If Dewar cannot be removed, close
the door, and contact IceCure
Medical service.
“Dewar is empty” pop
-
up during freeze cycle
while Dewar is NOT
empty.
Machine or Cryoprobe blockage
The machine will alert of “Dewar is
empty” and elevator will descent.
This is proper machine function to
release the clog.
Please continue according to
machine automatic instructions.
System provides “Wrong
cryoprobe S/N”
message.
System identifies wrong or double
use of the cryoprobe.
Verify that the number you
entered matches the one on the
cryoprobe and the package. If S/N
is correct, re-enter it into the
system.
If the message reappears, change
the cryoprobe and call IceCure
Medical service.
“Connect the
cryoprobe
” message
displayed constantly on
the screen
Faulty microswitch
Ensure that the cryoprobe is fully
inserted (can’t screw it
in any
more with reasonable force). If
“
NEXT
” button doesn’t
appear,
change cryoprobe.
If the problem persists, contact
IceCure Medical service.
