IC Bus CE Series 2020, Operation And Maintenance Manual

Page: 16 / 287

Introduction
Assistance Guide
IC Bus believes that every customer is entitled to the best
service, both from the product itself and from the firm who sells
and services that product.
If for any reason, you do not feel you are receiving these services
for the operation of your vehicle or the sales transaction, return
to your selling dealer to correct these matters. If the matter is
not resolved at that time:
• Contact a member of management at the Dealership
to discuss the details of the difficulty.
In most cases
a problem can be resolved to your satisfaction by the
owner or manager.
When parts are required, always provide the Component Code
Number, vehicle model and Vehicle Identification Number. Ask
your salesperson to assist you in obtaining this information.
For more information not given in this manual, or if you
require services of trained service personnel, we urge you to
contact a nearby IC Bus
®
or International
®
dealer or phone
1-800-44-TRUCK (87825) for assistance.
Component Code Numbers
Code numbers are the basis for identifying the components used
on your IC Bus
® vehicle. They are used by sales personnel to
order the bus, by manufacturing to build it, and by parts to service
the bus. Many items in this manual are identified by codes.
Code numbers are a combination of numbers and / or letters.
These codes are listed on the Vehicle Line Set Ticket which is
sometimes called the Vehicle Specification Card or Code Sheet.
Line Set Ticket
Each vehicle has a Line Set Ticket (Code Sheet) which lists
the identification code numbers of components used to build the
vehicle.
A copy of the Line Set Ticket is included in the literature provided
with the vehicle. When replacement parts are required, use
this copy to positively identify International
® or IC Bus ® vehicle
components to ensure you get the correct parts.
2