IBM 7985, Problem Determination And Service Manual

Page: 52 / 218

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
5962 IDE CD or DVD drive configuration error.
1. Run the Configuration/Setup Utility program,
select Load Default Settings , and save the
settings.
2. Reseat the following components:
a. CD or DVD drive power cable
b. CD or DVD drive IDE cable
c. CD or DVD drive
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. CD or DVD drive power cable
b. CD or DVD drive IDE cable
c. CD or DVD drive
d. Battery
e. (Trained service technician only) System
board
8603 Pointing-device error.
1. Reseat the pointing device.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Pointing device
b. (Trained service technician only) system
board
00019xxx Processor x is not functioning or failed built
in self test.
1. (Trained service technician only) Reseat
microprocessor x.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor x.
b. (Trained service technician only) System
board
34
IBM System x3655 Type 7985 and 7943: Problem Determination and Service Guide