IBM 7985, Problem Determination And Service Manual

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 4, “Parts listing, System x3655, Type 7985 and 7943,” on page 93 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
189 An attempt was made to access the server
with invalid passwords.
Restart the server, run the Configuration/Setup Utility
program and change the power-on password.
199 Processor power rating unsupported.
1. Make sure that the microprocessor that was just
installed has a supported power rating. If the
power rating is not supported, replace the system
board with one that has a supported power rating.
2. Update BIOS code.
3. (Trained service technician only) Replace the
system board.
201 Memory test error.
1. Update BIOS code and rerun diagnostics.
2. Reseat the DIMMs.
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. DIMMs
b. (Trained service technician only) System
board
289 DIMM disabled by user or system.
1. If the DIMM was disabled by the user, run the
Configuration/Setup Utility program and enable
the DIMM.
2. Reseat the disabled DIMM.
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Disabled DIMM
b. (Trained service technician only) System
board
301 Keyboard or keyboard controller error.
1. If you have installed a USB keyboard, run the
Configuration/Setup Utility program and enable
keyboardless operation to prevent the POST error
message 301 from being displayed during startup.
2. Reseat the keyboard.
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Keyboard
b. (Trained service technician only) System
board
303 Keyboard controller error. (Trained service technician only) Replace the system
board.
Chapter 3. Diagnostics
31