IBM 7378, Problem Determination And Service Manual

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Table 8. DSA messages (continued)
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained
service technician.
Message
number
Component Test State Description Action
215-801-xxx Optical Drive
v
Verify
Media
Installed
v
Read/
Write Test
v Self-Test
Messages
and actions
apply to all
three tests.
Aborted Unable to
communicate
with the device
driver.
1. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.ibm.com/support/
docview.wss?uid=psg1SERV-DSA.
2. Run the test again.
3. Check the drive cabling at both ends for loose
or broken connections or damage to the cable.
Replace the cable if it is damaged.
4. Run the test again.
5. For additional troubleshooting information, go
to http://www.ibm.com/support/
docview.wss?uid=psg1MIGR-41559.
6. Run the test again.
7. Make sure that the system firmware is at the
latest level. The installed firmware level is
shown in the DSA log in the Firmware/VPD
section for this component. For more
information, see “Updating the firmware” on
page 302.
8. Run the test again.
9. Replace the CD/DVD drive.
10. If the failure remains, go to the IBM Web site
for more troubleshooting information at
http://www.ibm.com/systems/support/
supportsite.wss/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
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IBM System x3400 M3 Types 7378 and 7379: Problem Determination and Service Guide