IBM 7378, Problem Determination And Service Manual

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
0011002 Microprocessor mismatch
1. Run the Setup utility and view the microprocessor
information to compare the installed
microprocessor specifications.
2. (Trained service technician only) Remove and
replace one of the microprocessors so that they
both match.
0011004 Microprocessor failed BIST
1. Update the firmware (see “Updating the firmware”
on page 302).
2. (Trained service technician only) Reseat
microprocessor 2.
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor
b. (Trained service technician only) System
board
001100A Microcode update failed
1. Update the server firmware (see “Updating the
firmware” on page 302).
2. (Trained service technician only) Replace the
microprocessor.
0050001 DIMM disabled Note: Each time you install or remove a DIMM, you
must disconnect the server from the power source;
then, wait 10 seconds before restarting the server.
1. Make sure the DIMM is installed correctly (see
“Installing a memory module” on page 231).
2. If the DIMM was disabled because of a memory
fault, follow the suggested actions for that error
event and restart the server.
3. Check the IBM support website for an applicable
retain tip or firmware update that applies to this
memory event. If no memory fault is recorded in
the logs and no DIMM connector error LED is lit,
you can re-enable the DIMM through the Setup
utility or the Advanced Settings Utility (ASU).
Chapter 3. Diagnostics
27