IBM 7378, Problem Determination And Service Manual

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
3058004 Three boot failures
1. Undo any recent system changes, such as new
settings or newly installed devices.
2. Make sure that the server is attached to a reliable
power source.
3. Remove all hardware that is not listed on the
ServerProven Web site.
4. Make sure that the operating system is not
corrupted.
5. Run the Setup utility, save the configuration, and
then restart the server.
3108007 System configuration restored to default
settings Information only. This is message is usually
associated with the CMOS battery clear event.
3138002 Boot configuration error
1. Remove any recent configuration changes that
you made in the Setup utility.
2. Run the Setup utility, select Load Default
Settings , and save the settings.
3808000 IMM communication failure
1. Remove power from the server for 30 seconds,
and then reconnect the server to power and
restart it.
2. Update the IMM firmware. (See “Updating the
firmware” on page 302).
3. Make sure that the virtual media key is seated
and not damaged.
4. (Trained service technician only) Replace the
system board.
3808002 Error updating system configuration to IMM
1. Remove power from the server, and then
reconnect the server to power and restart it.
2. Run the Setup utility and select Save Settings .
3. Update the firmware.
3808003 Error retrieving system configuration from
IMM
1. Remove power from the server, and then
reconnect the server to power and restart it.
2. Run the Setup utility and select Save Settings .
3. Update the IMM firmware.
3808004 IMM system-event log full
v
When out-of-band, use the IMM Web interface or
IPMItool to clear the logs from the operating
system.
v
When using the local console:
1. Run the Setup utility.
2. Select System Event Logs .
3. Select Clear System Event Log .
4. Restart the server.
Chapter 3. Diagnostics
35