IBM 7378, Problem Determination And Service Manual

Page: 147 / 362

Table 8. DSA messages (continued)
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, “Parts listing, System x3400 M3 Types 7378 and 7379,” on page 141 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained
service technician.
Message
number
Component Test State Description Action
264-903-000 Tape Drive Tape Drive
Test Failed Media error.
1. Clean the tape drive using the appropriate
cleaning media and install new media.
2. Run the test again.
3. Clear the error log.
4. Run the test again.
5. Make sure that the firmware is at the latest
level. Software for tape drives and libraries can
be found at http://www.ibm.com/systems/
support/.
6. Run the test again.
7. If the failure remains, go to the IBM Web site for
more troubleshooting information at
http://www.ibm.com/systems/support/
supportsite.wss/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
264-904-000 Tape Drive Tape Drive
Test Failed Drive hardware
error.
1. Check the tape drive cabling for loose or broken
connections or damage to the cable. Replace
the tape drive cable if damage is present.
2. Clean the tape drive using the appropriate
cleaning media and install new media.
3. Run the test again.
4. Clear the error log.
5. Run the test again.
6. Make sure that the firmware is at the latest
level. Software for tape drives and libraries can
be found at http://www.ibm.com/systems/
support/.
7. Run the test again.
8. If the failure remains, go to the IBM Web site for
more troubleshooting information at
http://www.ibm.com/systems/support/
supportsite.wss/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
Chapter 3. Diagnostics
129