42
Appendix
Troubleshooting
Symptom
Apple CarPlay does not start.
The unit freezes while using
Apple CarPlay.
Cause/Correction
▪ The iPhone you are using does not support Apple
CarPlay.
→ Check the supported OS version.
▪ There is a connection problem between the iPhone
and the unit.
→ Disconnect the cable from the iPhone, and then
connect the iPhone again after a few seconds.
→ Disconnect the iPhone, turn it off, and then turn it
on again.
The smartphone was not
charged.
▪ Charging stopped because the temperature of the
smartphone rose due to prolonged use of the
smartphone during charging.
→ Remove the smartphone from the cable, and wait
until the smartphone cools down.
While operating an application,
a black screen is displayed.
While operating an application,
The screen is displayed, but
operation does not work at all.
▪ The application was ended on the smartphone.
→ Tap the
Home
to display the Apple CarPlay home
screen.
▪ The smartphone OS may be awaiting screen
operation.
→ Stop the vehicle in a safe area and check the
screen on the smartphone.
▪ An error has occurred.
→ Remove the Lightning to USB cable from USB port
and then reconnect it.
→ Stop the vehicle in a safe area and then turn the
ignition off and on.
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