HunterDouglas Pirouette PowerView, Installation Operation Care

Page: 19 / 32

OPERATION
17
Troubleshooting
If your shading is not operating correctly:
■ ■
First review the guide that came with your control device.
■ ■
Refer to the following troubleshooting for specific solutions for your shading.
If questions remain, please contact Hunter Douglas Consumer Support at
1-888-501-8364.
Problem
The shading will not snap into the installation brackets.
Solution If the shading has a battery wand, check that the wand is not interfering with
the installation brackets.
Check that the installation brackets are level. Shim to level, if necessary.
Be sure the heads of the mounting screws are flush against the installation
bracket.
Check that the headrail is completely inserted into the installation brackets. See
“STEP 3 — Install the Shading” on page 10.
Problem
The shading does not operate using the programming button.
Solution
Unplug the power cable from the motor, then plug it back in. A green LED
inside the programming button housing should flash to indicate the motor has
power.
Check that the batteries in the battery wand, satellite battery pack, or C-size
satellite battery wand are correctly inserted and are fresh.
Check that the battery wand, satellite battery pack, C-size battery wand, or
18V DC Power Supply is securely connected to the power cable and the
cables are not pinched or caught in the headrail or installation brackets.
Problem
Batteries in the battery wand need to be replaced.
Solution Replace the batteries in the battery wand.
Squeeze the cap latch to
release the cap and remove
the cap from the battery wand.
Install the batteries according
to the instructions on the
battery wand label.
Press the cap on until it
latches.
NOTE: Hunter Douglas recommends AA alkaline batteries for use with
our battery-powered shadings. These will provide more than one year of
operation, depending on usage. Lithium and rechargeable batteries are not
recommended.
Cap
Latch
Battery
Wand
Squeeze