Hughes 9201 User Manual Download Page 137

Page: 137 / 147

BGAN 9201 User Manual

127

ROUBLE

HOOTING

Problem

Possible Cause

Possible Solution

Terminal will not turn on

Power button not pressed for long
enough

Discharged battery

Battery not fitted

Press the button for 2 seconds

Connect the AC or DC power
adapter

Battery does not charge Battery is defective (battery LED is

flashing red)

Battery temperature is outside charging
range

Replace battery

Battery will only be charged at
temperatures between 0°C and
45°C.

Cannot insert battery
into terminal

Battery incorrectly oriented

Ensure the battery is oriented as
shown in

First Time Setup

Cannot insert USIM card
holder into terminal

USIM is not correctly seated in the card
holder

Card holder incorrectly oriented

Ensure the USIM is pressed firmly
into the card holder

Ensure the card holder is
oriented as shown in

First Time

Setup

Cannot lock the
terminal‟s stand at the
desired protractor angle

Lock knobs are not tight enough

Ensure lock knobs are turned in
the direction shown on the
knobs. Both knobs will gradually
tighten if you push the unit to a
lower angle. This can help with
locking the unit when the
desired protractor angle is close
to 90 degrees.

Terminal‟s lock knobs
cannot be loosened

Closing the stand has tightened both
lock knobs

Open the terminal‟s stand, this
will automatically loosen the lock
knobs.

The Terminal tips
forward.

The stabilizer has not been deployed

See

Terminal Stand Positioning

In a fixed installation, the
terminal will not turn on
and reconnect to the
BGAN system after a
power outage

Terminal‟s automatic modes are not set
correctly

Set the automatic modes, see

Automatic Mode

Summary of Contents for 9201

Page 1: ...Hughes 9201 User Guide P N 3500152 Version 4 4 ...

Page 2: ...ubject to change without notice Hughes Network Systems LLC makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Trademarks All trademarks marks names or product names referenced in this publication are the property of their respective owners and Hughes Network Systems LLC neither endor...

Page 3: ...rictly follow the warning instructions to avoid electric shock injury or death WARNINGS FOR SATELLITE TERMINAL DO NOT STAND IN FRONT OF THE ANTENNA This device emits radio frequency energy To avoid injury do not place head or other body parts in front of the satellite antenna when system is operational Maintain a distance of two meters or more from the front of the Satellite Terminal antenna PROPE...

Page 4: ...asting work is in progress Observe all restrictions and follow any regulations or rules Areas with a potentially explosive environment are often but not always clearly marked Do not use the Terminal while at a petrol filling station Do not use near fuel or chemicals QUALIFIED SERVICE Do not attempt to disassemble your Satellite Terminal The unit does not contain consumer serviceable components Onl...

Page 5: ...minal and your pacemaker Maintain a distance of two meters from the front of the unit s antenna Refer to your pacemaker product literature for information on your particular device If you have any reason to suspect that interference is taking place turn off your Satellite Terminal immediately HEARING AIDS Most new models of hearing aids are immune to radio frequency interference from Satellite Ter...

Page 6: ...n Charge 6 Installing BGAN Launch Pad 7 Obtaining a GPS Fix 7 Connecting the Terminal to the Computer 8 Connecting by USB 9 Connecting by Ethernet 10 Connecting by ISDN 11 Connecting by WLAN 11 Connecting with the Network 12 Checking the GPS Status 12 Pointing the Terminal 13 Terminal Stand Positioning 13 Using the BGAN LaunchPad 15 Using the BGAN Terminal Signal quality LEDs 16 Using the Audio Bu...

Page 7: ...ble Devices 31 USING THE HUGHES UT WEB UI____________________________________ 32 Accessing the UT Web UI 32 Properties Page 34 Setup Page 36 Statistics 38 PDP Contexts 39 WLAN 42 Connecting by WLAN 42 WEP Security 43 ACA 44 ISDN 46 SMS 48 M2M 54 Features 56 Accessing the UT Mobile Web UI 57 Mobile Web PDP Contexts 58 Mobile Web ACA Page 60 LAUNCHPAD SOFTWARE INSTALLATION __________________________...

Page 8: ...reaming Connection 78 Closing a Data Connection 78 Set up or Edit a VPN Connection 79 Opening a VPN 79 Closing a VPN 80 Adding or Editing a Dedicated Connection 81 Setting Up an Icon 81 Configuring Connection Quality 82 Configuring Networking Parameters 84 NAT vs Relay Mode 86 Nat Mode 86 Relay Mode 86 Managing ISDN Connections 87 Opening an ISDN Data Connection 87 SERVICE FEATURES _______________...

Page 9: ...N and Facility Password 109 Enabling a PIN 110 Software Upgrade 111 Checking for Updates 111 Software Versions and Availability 111 Log Files 113 Deleting or Clearing Log Files 113 Displaying Log Files 114 Emailing Log Files 115 Printing Log Files 116 Saving Log Files to Disk 117 Turning Logging On and Off 117 POWER ON SELF TEST _________________________________________ 118 Satellite Terminal Boot...

Page 10: ...132 SSID 132 TECHNICAL SPECIFICATIONS _____________________________________ 133 DECLARATION OF CONFORMITY __________________________________ 134 EU RoHS Restriction of Hazardous Substances Directive 134 EU WEEE Waste Electrical and Electronic Equipment Directives 134 GLOSSARY __________________________________________________ 135 ...

Page 11: ...ta sent and received UMTS IP based services WLAN FCC CE and GMPCS certified Subscriber Identification Module SIM card security LED indicators and audio pointing aids for obtaining an Inmarsat satellite signal GPS and WLAN status LEDs The unit is easy to install and connects in minutes It is built for use in fixed semi fixed and portable environments The rugged design allows the unit to be installe...

Page 12: ...ws the global coverage provided by the BGAN satellites You are able to access one of the BGAN satellites by pointing the terminal to that satellite In addition to the satellites the BGAN system includes infrastructure equipment on the ground that connects to telephone networks and the internet By accessing the satellites your terminal can then connect to telephone and data networks ...

Page 13: ...e Provider will supply you with a Subscriber Identification Module SIM and its PIN and Satellite Terminal configuration instructions you will need these to access the network Note The SIM card will also have four 4 MSISDN numbers associated with it for various ISDN services 4K Voice 3 1KHz Audio Fax 64K UDI data 56K RDI data MINIMUM SYSTEM REQUIREMENTS These are the minimum computer system require...

Page 14: ... with the BGAN network You are then ready to start using voice and broadband services SETTING UP YOUR TERMINAL To set up your terminal you must Install the USIM SIM Card and the Battery supplied with your terminal Put the Battery on Charge To set up the terminal 1 Position the terminal so that the battery door is facing you 2 Open the battery door If you have already installed the battery release ...

Page 15: ...g sure it is snapped into place 5 With the card in place orient the holder with the card s gold contacts facing down Place the holder back in its slot in the BGAN terminal 6 Put the battery into its slot in the BGAN terminal and lock it in place Close and lock the battery door ...

Page 16: ... to 40ºC and provides an output voltage of 19 VDC To power the terminal using the AC power adapter 1 Remove the power adapter from the terminal box 2 Insert the power adapter output connector to the DC Power Input Jack on the back of the terminal as shown below 3 Plug the AC Power Cable into a suitable AC power outlet and charge the battery for three hours If the AC Power cable does not fit into y...

Page 17: ...For optimum GPS signal reception make sure the Terminal is placed in a horizontal position pointed towards the sky Since the GPS receiver needs to see at least 3 satellites it should have visibility of a large part of the sky without obstructions from buildings mountains or trees So it might be necessary to take your Satellite Terminal out to a clear space to obtain a new GPS location It may be po...

Page 18: ...l detects a hardware fault with the GPS module You are now ready to Connect the Terminal to the Computer CONNECTING THE TERMINAL TO THE COMPUTER You can connect your computer to the BGAN terminal with one or more of the following interfaces USB Ethernet Integrated Services Digital Network ISDN WLAN Note There is no need to check the active interface All interfaces can be used simultaneously to acc...

Page 19: ...r the first time you will see Windows installing a new driver for the device USB drivers for the terminal are available from www inmarsat com support or www bgan hughes com When you plug in the USB cable into your computer for the first time your computer will detect that new USB Hardware has been connected You should then follow the computer s instruction to install the Hughes USB LAN LINK driver...

Page 20: ... computer using Ethernet 1 Connect the supplied Ethernet cable to your computer s Ethernet port and insert the other end of the connector into the BGAN terminal s Ethernet port 2 At the terminal slide the cable through the rubber door slot in order to secure and protect the connection ...

Page 21: ...rminal s WLAN interface it has to be enabled from LaunchPad or the Web UI with your computer connected to the terminal using either the USB or Ethernet interface You can also enable the Wireless Encryption Protocol for added security When the terminal s WLAN interface is enabled the WLAN LED is either green WEP is enabled or red WEP is not enabled Then any computer with a WLAN interface can detect...

Page 22: ...ar and the GPS indicator light on your BGAN terminal for the current GPS status The table below indicates each possible status LaunchPad Status bar symbol Terminal GPS indicator light Status Flashing Green The terminal is getting a GPS fix after being turned on If you have not changed location since last registering you may be able to re register with your last valid fix Otherwise wait until a new...

Page 23: ...m both towards the unit in the direction shown 2 To prepare to lift the Terminal place a finger in the lower right hand corner of the unit and place your other hand in the middle of the unit 3 Pull out the front stabilizer Lay the Terminal back on the flat surface 4 Lift up the Terminal while referring to the protractor on the right hand side The protractor gives you the angle at which the unit is...

Page 24: ...adually tighten if you push the unit to a lower angle This can help with locking the unit when the desired protractor angle is close to 90 degrees 6 You can use the compass to pointing the terminal in the correct direction Refer to the Antenna Pointing section for further instructions Note Do not stand in front of the Antenna The Satellite Terminal emits radio frequency energy when in operation Do...

Page 25: ...South East and West with 10 degree divisions 2 Correctly point the terminal using one of the methods described below 3 When you are ready to register with the network click on Register with Network now Refer to Registering with the Network Note You can also register with the network by pressing the Audio button on the terminal for 3 4 seconds Alternatively if you have an ISDN handset connected to ...

Page 26: ...rminal to the BGAN satellite 3 When you have finished pointing the terminal you are ready to register with the network Go to the next section Registering with the Network USING THE AUDIO BUZZER You can also monitor the signal quality using the audio buzzer By default the audio buzzer is switched off To use the buzzer when the terminal is in pointing mode 1 Press the audio button to turn the buzzer...

Page 27: ...xit antenna pointing and register with the network You can do this from the Properties page of the Web UI See page 34 REGISTERING WITH THE NETWORK USING LAUNCHPAD When you have successfully pointed the antenna you then need to exit antenna pointing and register with the network You can do this by a long press of the audio button on the 9201 If you have an ISDN handset connected to the terminal you...

Page 28: ...rmation and shows the expected coverage zone Note The map depicts BGAN s expectations of coverage but does not represent a guarantee of service The availability of service at the edge of coverage areas fluctuates depending on various conditions STATUS BAR The Connected to status terminal Status and Signal strength are all shown on the status bar as shown below ...

Page 29: ...mmended that the battery be removed to prevent it being damaged at extreme temperatures M2M OVERVIEW The 9201 can be used unattended in a machine to machine M2M scenario e g for SCADA applications For this scenario the terminal should be configured as described below The parameters described below are only supported on the Web UI SETUP Page Bypass Antenna Pointing Point Once or On Auto Power On On...

Page 30: ... satellite Connect power to the terminal 3 The satellite terminal will power up and within a few seconds will enter pointing mode and generate audible pointing tones During staging the unit must be configured for Point Once The audio pointing tones will come on automatically without having to press the audio button 4 Standing to the side behind or below the terminal so as not to block the signal r...

Page 31: ...fully functional 14 The installer should now verify correct operation before leaving the site Once the Point Once install process completes successfully the satellite terminal will set a flag in flash The unit will use this flag to bypass the pointing operation and tone generation on subsequent power ups for example if the unit reboots or power is lost and then restored If any problem is encounter...

Page 32: ...on at startup When the Terminal is connected to a DC power source such as mains the ISDN interface remains on at all times When running from the battery the ISDN interface will turn off 5 minutes after pointing is completed if no ISDN device is connected You can re enable the ISDN interface from the BGAN LaunchPad or Web UI if you subsequently need to connect an ISDN device This saves power and ma...

Page 33: ...one ISDN connection using a passive ISDN splitter Only one of the ISDN devices may make a call at one time WLAN The WLAN function is used in access point mode You can use the BGAN LaunchPad or Web UI to configure the following parameters Wireless LAN interface on off The default is off Network SSID name The default is BGAN but you can change it Channel number This controls the radio channel number...

Page 34: ...ill deactivate any active PDP contexts detach from the network and enter a NO SIM operational mode If the USIM is reinserted while the terminal is still powered on it must be restarted to detect the new or replaced USIM If you change the SIM card you may need to reconfigure your ACA settings e g if the APN or username or password is different between the two SIM cards BUTTONS The Satellite Termina...

Page 35: ...inal is powered on Flashing Red Fault detected Flashing Green Operating on battery power or the power button has been pressed and the terminal is powering down BATTERY LED The Battery LED indicates the battery status and functions differently depending on whether the terminal is powered from an external power adapter or from the internal battery LED External Power Adapter Status Off No battery Gre...

Page 36: ...nal progresses through the power on self tests each of the 6 pointing LEDs turn green or red green in turn and then turn off if the terminal successfully completed power on self test See the Power On Self Test section for full details These LEDs also indicate the signal quality during antenna pointing see the Antenna Pointing section in the First Time Setup chapter for full details WIRELESS LAN LE...

Page 37: ...mpass corresponds to 10 degrees Note The compass accuracy can be affected if the terminal is placed close to magnetic fields or ferromagnetic materials SOLAR PANEL COMPATIBILITY The terminal is compatible with solar panels The easiest way to interface to a solar panel is through the supplied DC Power Adapter The output of the DC power adapter is plugged into the terminal with the input cigarette l...

Page 38: ...The DC power adapter can be purchased through your distributor or supplier It has an operating temperature range of 25ºC to 55ºC and provides an output voltage of 20 VDC It can be used with input voltages in the range 10 to 32VDC EXTENDED BATTERY The Extended lithium ion battery pack can be purchased through your distributor or supplier The Extended battery pack has the same form factor as the sta...

Page 39: ...ge the battery if it is turned off CABLES The Satellite Terminal package comes with a USB cable and cables that provide Ethernet and ISDN connections USB cable Ethernet ISDN 10 meter cable When the Terminal is connected to a PC or laptop it uses a regular Ethernet cable If the Terminal is connected to a LAN hub a crossover LAN cable is required FIXED MOUNT KIT The following items are found in the ...

Page 40: ...in power adaptor to be located up to 30 meters away from the terminal Ethernet ISDN 30 meter cable EXTERNAL ANTENNA The external antenna is a 20 x 20 x 5 500mm x 500mm x 12mm passive antenna with a 10 meter long cable It can be mounted permanently using the Fixed Mount Kit accessory ...

Page 41: ...E DEVICES The terminal has been successfully tested with the following ISDN handsets ASCOM Eurit 33 plus SwissVoice Eurit 25 Nera and Thrane ISDN handsets Siemens Gigaset SX255 Hughes 2 4 Wire terminal adapter using any 2 wire analog handset ...

Page 42: ...Interface UI To access the UT Web UI open your favorite Web Browser and type in the internal IP address of the UT e g http 192 168 128 100 The Web UI is supported on Internet Explorer Firefox and Safari The status display in the top left corner requires Java V1 6 or newer The web UI opens up to the Properties page as shown below ...

Page 43: ...es you may need to set the following option in Internet Explorer browser Under the Tools drop down select Internet Options In the Browsing History section press the Settings button On the Temporary Internet Files window select the following option o Every time I visit the webpage ...

Page 44: ... on the Register with Network button 2 PS Attach Status This indicates whether you are PS Packet Switch attached with the Network You will still need to setup a PDP context in order to send PS data 3 CS Attach Status This indicates whether you are CS Circuit Switch attached with the Network Once you are CS Attached and Registered with the network you are able to make CS calls 4 GPS Position This f...

Page 45: ...may have multiple APN s provisioned on them 11 MS ISDN 1 thru 4 Every USIM card has four 4 separate MS ISDN numbers if the USIM has been provisioned for these services MS_ISDN 1 is for 4K Speech MS ISDN 2 is for 3 1KHz Audio fax etc MS ISDN 3 is for UDI data and MS ISDN 4 is for RDI data 12 Extract System Log Clicking this button allows the User to automatically extract a UT system log and save th...

Page 46: ...lso be changed automatically Note Updates to this field will not take effect until the UT is rebooted Make a note of the new address as you will need it to access the UT After restarting the UT to change the IP address disconnect and reconnect the TE to allow it to clear and update its IP configuration You must then enter the new IP address in the browser to re access the web UI 2 Terminal Subnet ...

Page 47: ...parameter is used when the User wants the UT to power up automatically if AC DC power is applied to the UT 10 Terminal Indicator LEDs Determines whether the indicator LEDs on the unit are on or off by default Typically this should be on but if the unit is installed outdoors you may want to turn off the LEDs to make the unit less noticeable 11 24 7 PDP Keep Alive If this option is selected the UT w...

Page 48: ...d out at anytime by the user and it will track the statistics until the User resets it Lifetime The Lifetime counter is similar to the odometer on your vehicle It shows the statistics of the terminal since the software version that added this feature was loaded onto the UT The User cannot reset these counters CS Statistics also include the time of the latest call Note If the UT power is abruptly d...

Page 49: ... the UT local IP address You can use the ipconfig command from a cmd window to find the IP address of a PC For Mac OS X under the Apple Menu go to System Preferences Network and Show Built in Ethernet or Airport The IP address is under TCP IP Alternatively go to About this Mac More Info Network and select Built in Ethernet or Airport 3 APN name This field is configurable but it will always show th...

Page 50: ...y selecting it from the drop down list If your Service Provider requires a UN and PW enter it in the Username and Password boxes then click on Create Context The new connection will show up in the connection table See screen shot below for example Note In Relay mode you can only have one context and it must be CID 1 Background Context activated for 192 168 128 101 Once the context has been setup w...

Page 51: ...Activating Multiple PDP Contexts To activate multiple PDP contexts for additional TE devices follow the same procedures above Each time you activate a context for a particular local IP address it will show up in the table as shown in the screen shot below ...

Page 52: ...rface on off The default is off disabled Network SSID name The default is BGAN but you can change it to whatever you want Channel number This controls the radio channel number 1 14 used by the access point Depending on the country only certain subsets of these channels may be used 7 options FCC USA IC Canada ETSI most of Europe Spain France and 2 options for Japan Channel 11 is common to almost al...

Page 53: ...decimal 128 bit Requires 26 characters Recommended Hexadecimal 64 bit Requires 10 characters Note If WEP is enabled you must provide other WLAN users with the proper WEP key in order for them to connect to the terminal SSID Broadcast For added security you can choose not to broadcast your SSID This feature does not work with older units equipped with the Agere wireless LAN card These units are mar...

Page 54: ...fore it will automatically activate contexts for newly configured ACA entries If you change the SIM card you may need to reconfigure your ACA settings e g if the APN or username or password is different between the two SIM cards ACA settings for TEs with Static IP address You can setup your own range of static IP addresses for setting up an automatic PDP context with any of the QoS s offered by th...

Page 55: ... settings for TEs using DHCP assigned IP address This option allows you to set up the UT for dynamic background ACA This means that any device connected to the UT will automatically receive a background PDP context To activate this feature select the On radio button under ACA settings for TEs using DHCP assigned IP address and click on Apply To have the context only be activated when the TE sends ...

Page 56: ...t MSN 2 is entered into the MSN 3 1 KHz Audio number text box To receive incoming calls you must program the same MSN into your ISDN fax machine connected to the ISDN port 4 MSN UDI Unrestricted Digital Information By default MSN 3 is entered into the MSN UDI text box UDI is a 64 Kbps service that is a European standard ISDN data service 5 MSN RDI Restricted Digital Information By default MSN 3 is...

Page 57: ...configuration Use the power button on the UT or the Restart Terminal button to gracefully power down and power back up the UT Note You can use different MSNs for any of the ISDN call types above but your ISDN equipment must be programmed with the same MSN to accept incoming calls and you must use different numbers for speech audio and UDI RDI calls ...

Page 58: ...On the Inbox page you can view your received messages If there are more than 10 messages you can view the older ones by changing the page number and pressing Go You can also reply to messages or forward them You may need to periodically delete messages to prevent the SIM from filling up which will prevent the receipt of new messages After entering a message you can save it to drafts rather than se...

Page 59: ...BGAN 9201 User Manual 49 The Sent page allows you to view previously sent messages Again you may need to periodically delete messages to prevent the SIM from filling up ...

Page 60: ...50 BGAN 9201 User Manual The Drafts page allows you to view previously saved messages After editing a message you can resave Update or send the message ...

Page 61: ...BGAN 9201 User Manual 51 On the Compose page you can write new messages After entering a message you can save it to drafts or send it ...

Page 62: ...52 BGAN 9201 User Manual On the Settings page you can configure the default settings for messages You must have a valid Service Center number configured in order to send messages ...

Page 63: ...tivate the feature from the Features Web page You can configure the password that must be contained in remote control SMS messages Be sure to make a note of the password if you change it from the default Note If you activate this feature and do not change the password it is possible that other people may be able to send control messages to your unit Remote control messages will be deleted after th...

Page 64: ... recover set this field to On Configure one or more Ping IP addresses that can be pinged by the UT over the satellite link For example DNS servers Time between pings Set this parameter to control the interval at which the UT will check the link Minimum value is 5 minutes If the Ping Required field is set the UT will always send the pings at the ping interval If the field is not set the UT will not...

Page 65: ...ting a steam QoS should only be used in exceptional circumstances where a stream is required the whole time the unit is powered on APN will be filled in with the default value in the SIM but can be changed if necessary Fill in the Username and Password if required for context activation If you change the SIM card you may need to reconfigure your Always On Context settings e g if the APN or usernam...

Page 66: ...on special remote control SMS messages Before this feature can be used you must obtain the feature activation code from your service provider and activate the feature by entering the UT specific code in the Feature Activation Code field You will need to provide the unit IMEI to the Service Provider This can be found on the Properties Page ...

Page 67: ...formatted for mobile devices with small screens such as PDAs BlackBerrys and iPhones The UT queries the connecting device screen resolution to determine whether to load the normal or the mobile version of the web pages The pages contain the same information and most operate the same way as the regular pages ...

Page 68: ...anual MOBILE WEB PDP CONTEXTS There is insufficient room to display all the PDP Contexts on one page in the mobile web version PDP contexts are created in the usual way from the Add a New PDP Context section of the screen ...

Page 69: ...BGAN 9201 User Manual 59 However to display a defined context select it from the Select Id field and then press update ...

Page 70: ...MOBILE WEB ACA PAGE There is insufficient room to display all the ACA IP address ranges on mobile version of the ACA page To configure IP address ranges for different ACA QoSs select the required IP range and then press Update ...

Page 71: ...o the Internet When complete please close your browser DO NOT FORGET TO RECHECK THIS BOX ON RETURN TO YOUR OTHER INTERNET CONNECTION BGAN LAUNCHPAD CORPORATE EDITION OR PERSONAL EDITION You can install either the Personal Edition or the Corporate Edition BGAN LaunchPad Personal Edition is designed for personal use All BGAN LaunchPad features are available You can personalize all of BGAN LaunchPad ...

Page 72: ...ng steps show the installation process 7 The Installer prepares to install the LaunchPad software It asks you accept the licensing agreement 8 Follow the on screen instructions Note the following recommended choices Make sure you select the appropriate Edition Corporate or Personal when prompted ...

Page 73: ...rsat recommends that you install BGAN LaunchPad Profile Manager with the Corporate Edition If you want to install Profile Manager select Browse CD for any extra features and follow the on screen instructions 9 Select the directory into which LaunchPad will be installed ...

Page 74: ...64 BGAN 9201 User Manual Other items for selection and installation messages Shortcut Destination Selection Pre Installation Summary ...

Page 75: ...er Manual 65 Installation Complete PLEASE NOTE that the BGAN LaunchPad version numbers shown in these examples will most likely be different than the versions numbers you will see when you perform the installation ...

Page 76: ...W The BGAN User Interface is called BGAN LaunchPad and allows you to view and manage the terminal s operations and status via a user friendly set of tools installed on your computer This is the screen that is displayed when you first start LaunchPad ...

Page 77: ...lization is enabled and any checks fail the BGAN LaunchPad displays the Security window and asks you to enter a valid de personalization code If all Personalization checks pass the terminal will bypass the Security window If personalization is enabled the de personalization code should have been supplied with the USIM SIM POINTING After the PIN and Personalization checks the pointing screen is dis...

Page 78: ...N LaunchPad page is displayed showing progress towards acquiring the network MULTIPLE USERS Up to 11 users attached to the Ethernet USB and Wireless LAN interfaces can access the BGAN LaunchPad at the same time In a multi user scenario each user must establish their own PDP context with the network either using LaunchPad or the ACA feature ...

Page 79: ...ly certain options are available for selection Channel 11 is common to almost all regulatory options and so is the default 6 Select a WEP Key Length from the drop down list There are two key lengths available 64 bit and 128 bit 128 bit offers a higher level of security but may cause a slight decrease in performance 7 Select a WEP Key Format at the Enter WEP key in text box This can be either Hex o...

Page 80: ...n your computer s WLAN interface i e WEP Key 1 on the LaunchPad must be the same as Key 1 on the computer WLAN interface and so on 9 Click OK to save the changes Cancel to exit without saving or Apply to apply the settings for this WLAN session only The following table summarizes the default settings Parameter Description Default Wireless access Turn on off WLAN Interface Disabled Network Name SSI...

Page 81: ... 3 1 KHz audio call enter MSN 2 into the MSN Audio number text box To receive incoming calls you must program the same MSN into your ISDN fax machine connected to the ISDN port 5 For an Unrestricted Digital Information UDI call 64 Kbps ISDN enter MSN 3 into the MSN UDI number text box Check the documentation supplied with your ISDN device for details on whether it is a UDI device 6 For a Restricte...

Page 82: ...handset or a 2 wire analog handset with an ISDN terminal adapter Before your handset can accept incoming voice calls you have to program its MSN mobile subscriber number to the same number as programmed in the terminal default is 1 This ensures that incoming voice calls are directed to your handset The handset s instruction manual will explain how to do this Note you can make emergency calls witho...

Page 83: ... of data actually transmitted with an SMS message is dependent on the message size Note SMS Messages can be read edited created and sent via the SMS Application in the BGAN LaunchPad You cannot access SMS from an ISDN Handset or any other ISDN equipment The configuration screen for Text Messages can be accessed from the Settings Pull Down menu of the Text screen To be able to send text messages yo...

Page 84: ...y the amount of data sent If you require a guaranteed data rate for your connection to eliminate delay for example you can connect using one of the streaming connections at the following data rates 32 Kbps streaming 64 Kbps streaming 128 Kbps streaming 176 Kbps streaming 256 Kbps streaming BGAN X Stream up to 512 kbps Each streaming class connection is charged by the length of time that the connec...

Page 85: ...alls you first have to program the ISDN terminal with the same MSN as is programmed in the satellite terminal for that call type The MSNs are pre set in the terminal to be 2 for 3 1KHz audio and 3 for UDI RDI data but any number can be programmed It is important that for each call type the MSNs programmed in the terminal and the ISDN equipment match to ensure that incoming calls can be accepted To...

Page 86: ...Connection Open a VPN only available if you have configured a VPN Refer to Add a VPN for details Close a VPN only available if you have configured a VPN Add a Dedicated Streaming Connection Add a Data Connection Add a VPN Add a VPN Manage Connections View Data Connections Delete a Data Connection Change the icon order Hide an icon ...

Page 87: ...he message Primary PDP Context has been established successfully displays Click on OK to continue OPENING A STREAMING CONNECTION To open a primary streaming connection 1 If the standard connection is open close this connection by clicking on the Standard connection icon The message The Primary PDP context has been closed displays Click on OK to close this dialog box 2 In the Data Connections windo...

Page 88: ...do any of the following Click on the connection in the Data Connections tab The connection icon loses its outline indicating that the connection is closed In the Data Connections tab click on the View all data connections in terminal button to display the BGAN Connections window You can then click on Disconnect to close the appropriate connection In the LaunchPad main menu select BGAN Services Clo...

Page 89: ...ct Create new VPN IP Data Connection and click OK 5 Type in a name for the VPN connection in the Icon label text box The name and icon that you select here will display when you open the Data tab in LaunchPad 6 You can now configure the VPN Connection Quality and Routing Options The way to do this is identical to other data connections For full details see Configuring Connection Quality and Settin...

Page 90: ...N connection CLOSING A VPN A VPN differs from other data connections in that the LaunchPad closes the interface with the Terminal whilst the VPN connection is open and the VPN application is running For this reason you must close your VPN application and reconnect to the Terminal when you want to return to normal LaunchPad functionality To close a VPN 1 Close the VPN application on your computer 2...

Page 91: ...n and click on Edit if you want to edit an existing connection The Dedicated Connection window displays 4 Select an icon The icon displays in the box next to the Icon label text box 5 Type in a name for the connection in the Icon label text box The name and icon that you select here will display when you open the Data tab in LaunchPad 6 Select the Application Traffic Flow Template for the dedicate...

Page 92: ...BGAN X Stream If you choose Streaming the Streaming Parameters section of the window activates 4 If you choose Streaming you can do the following in the Streaming Parameters section of the window Select the Desired Symmetrical Rate from the drop down list Select the Minimum Symmetrical Rate from the drop down list Check the Use error correction check box if you want to turn error correction on 5 E...

Page 93: ...d DNS Servers or Use Static DNS Server If you select Use Static DNS Server enter a Primary DNS Server and if required a Secondary DNS Server in the text box If required check the Use Header compression check box to turn on header compression 6 Click on Apply to save the displayed configuration or click on Cancel to exit without saving ...

Page 94: ... in LaunchPad release 4 0 4 to add Relay Mode support You must restart the UT for any changes on this page to take effect If you change the UT IP address you should disconnect and reconnect the TE to allow it to clear and update its IP configuration LaunchPad will lose its connection When you restart LaunchPad you must select the Connect Manually option and enter the new UT IP address ...

Page 95: ...BGAN 9201 User Manual 85 Enter the new UT IP address ...

Page 96: ...e global IP address to the TE When the context is activated the DHCP server in the UT will NACK the next DHCP lease renewal from the TE and assign the global IP address assigned by the network The local IP connection will be torn down and reestablished as the IP address changes Similarly when the context is deactivated the DHCP server will NACK the lease renewal and then reassign the original priv...

Page 97: ...you use depends on the capability of your ISDN device If the device sends and receives data as 3 1KHz audio such as Group 3 fax machines use MSN 2 The device sends and receives data as Unrestricted Digital Information UDI or as Restricted Digital Information RDI use MSN 3 Refer to the instructions supplied with your ISDN device for information on its capability and how to program the appropriate M...

Page 98: ...n conjunction with antenna pointing bypass to allow the Satellite Terminal to automatically recover from a power outage assuming PIN etc are disabled LED ON OFF MODE In a semi fixed installation you can use this option to operate with all LEDs off to make your unit and operation less conspicuous ANTENNA POINTING BYPASS You can configure a pointing bypass option that causes the unit to skip the poi...

Page 99: ...me QoS as an already established context there will be no change to the front panel LED i e it will remain solid green LAUNCHPAD AUTOMATIC CONNECTION MODE DESCRIPTION The Inmarsat LaunchPad application controls ACA via a feature called Automatic Connection Mode that can be found by going to the Terminal tab and selecting automatic connection mode This is the same feature as Dynamic Background ACA ...

Page 100: ...e directly from the USIM when attempting to establish a PDP context MANUAL APN MODE Manual APN Mode is used if Automatic Context Activation is enabled and the user has defined a specific APN to be used If an APN is defined the UT will use that APN when attempting to establish a PDP context If the APN requires a username and password to successfully establish a PDP context it must be defined as wel...

Page 101: ...eature In automatic mode the terminal will assign the DNS server addresses obtained from the network when an IP Data Connection is established DNS SERVER MANUAL MODE To use manual assignment of DNS addresses to your TE program the desired DNS server addresses in the Configure Local LAN dialog box These addresses will be assigned to the TE during initial connection of the TE to the terminal Note th...

Page 102: ...50 entries The phonebook can also be saved as a file to your computer and your computer can also load phonebook entries from this file back to the USIM EMERGENCY CALLS You can make emergency calls with an ISDN handset or an analog handset plus ISDN terminal adapter connected to the terminal You must have exited pointing and you do not need to have a USIM in the terminal ...

Page 103: ...ntext before creating the new one This could happen if a context was created automatically and the user wants to change to a different APN or QoS Your BGAN LaunchPad or Web UI indicates whether the context is successfully created or displays any errors LaunchPad or Web UI also allows you to disconnect any contexts Secondary Context Secondary contexts can be set up from the BGAN LaunchPad and must ...

Page 104: ...al and so the TEs connected to the router will share a single primary PDP context The NAT in the router would assign IP addresses within its own subnet Multiple computers connected via the WLAN interface will each be allocated a private IP address MANAGING CONTACTS The Contacts window enables you to manage your Phone and Text contacts You can add a new contact edit or delete an existing contact In...

Page 105: ...option window click on Save to save the contact details or Cancel to leave the contact unchanged DELETING A CONTACT To delete a contact 1 Select one or multiple contact from the Contacts list 2 In the Select option window click on Delete You are asked to confirm the deletion 3 Click on Yes to confirm or No to return to the Contacts window EXPORTING AND IMPORTING CONTACTS This section explains how ...

Page 106: ...ct details IMPORTING A CONTACT You can import a contact from a file on your computer To do this 1 In the Select option window click on Import The Open dialog box displays 2 Navigate through your computer s file structure using this window and click Open to select the contact details you want to import The Select Address Book dialog box displays as shown below 3 Check the BGAN SIM check box to impo...

Page 107: ...oviding Fast start useful for transferring small amounts of data since traditional TCP is often slow with smaller data transfers Increased window size improves TCP performance in larger bandwidth applications Delay based congestion control ensures high transfer rates and less delay TCP PEP software can be downloaded from the Inmarsat web page You can enable or disable TCP PEP and monitor any error...

Page 108: ...ur current settings are lost during the reset Note This will delete all User Parameters that have been previously setup WLAN DNS User name and password etc To reset the terminal to factory default Select the Terminal Reset to Factory Default option on LaunchPad main menu The Reset to Factory Default dialog box displays as shown below 3 Enter the security code in the Security Code text box The secu...

Page 109: ...tart the terminal or click on Cancel to exit without restarting GETTING HELP Support for the BGAN Satellite Terminal is provided via the following help options Using Services Using Support Using Diagnostics Using LaunchPad Help Viewing Properties ...

Page 110: ...the functionality of BGAN LaunchPad and gives you more control over how BGAN LaunchPad is used Note the following about the Profile Manager You can configure and create user profiles for use either on a standalone PC or across a network of users You can create an unlimited number of user profiles All user profiles are held in the Profile Manager Image Library stored on a network shared drive of th...

Page 111: ...ch of the tabs in Profile Manager and complete all mandatory fields before you can save the profile When you first open Profile Manager any default profile is displayed To create a connection 1 Configure a Connection 2 Configure Restrictions 3 Configure Support Details 4 Configure User Information CONFIGURING A CONNECTION This section describes how to set up a connection To do this 1 In Profile Ma...

Page 112: ...text box 2 Type in a name for the connection in the icon label text box The name and icon that you select here will display when you open the Data tab in BGAN LaunchPad 3 Check Launch Application on selection check box to launch a particular application when you click on this icon in BGAN LaunchPad For example you may want to launch Internet Explorer when you select this icon 4 Use the Browse butt...

Page 113: ...ng the Streaming Parameters section of the window activates If you choose Dedicated the Application template drop down list and the Streaming Parameters section of the window activates 2 If you choose Streaming or Dedicated you can do the following in the Streaming Parameters section of the window Select the Desired Symmetrical Rate from the drop down list Select the Minimum Symmetrical Rate from ...

Page 114: ...ation section set up your IP Address requirements Select either Use Dynamic Network Assigned IP Address or Use Static IP Address If you select Use Static IP Address enter the IP Address in the text box You can get a static IP address from your Service Provider 3 In the IP Configuration section set up your DNS Server requirements Select either Use Dynamic Network Assigned DNS Servers or Use Static ...

Page 115: ...ser can change the connection and BGAN device settings Medium restriction the BGAN LaunchPad user cannot change connection settings but can change BGAN device settings Maximum restriction the BGAN LaunchPad user cannot change connection settings or BGAN device settings 3 If required check the Disable control of all open connections in a device check box The ensures that users cannot edit connectio...

Page 116: ...Email Website and Telephone number text boxes If one of these options is not available click the appropriate None Available check box 3 Click Save to save the displayed configuration and exit from the Support window CONFIGURING USER INFORMATION After you have completed all screens in the Profile Manager and clicked on Save the User Information window displays as shown below ...

Page 117: ... To import a user login in the User information window 1 Click on Import The Open dialog box displays 2 Navigate to the directory where the profile is stored select the required login and click Open 3 The user login is imported into the login table EXPORTING A USER LOGIN If required you can export a user login To export a user login in the User information window 1 Click on the user login you want...

Page 118: ...ions display in the BGAN LaunchPad Data connections window You can hide an icon if required using Profile Manager To hide an icon 1 In Profile Manager click on the Connections tab 2 Select an icon you want to hide and select the Hide icon radio button The selected icon is grayed out and does not display when you open the BGAN LaunchPad Data connections window Note To restore the icon repeat step 2...

Page 119: ... SIM PIN AND FACILITY PASSWORD Using BGAN LaunchPad you can change the SIM PIN To change the SIM PIN 1 From the LaunchPad main menu select Terminal Change PINs The Change PINs dialog box displays 2 Select the Change SIM PIN radio button 3 Enter the current pin in the Existing Pin Password text box 4 Enter the new pin in the New Pin Password text box then re enter the new pin in the Confirm Pin Pas...

Page 120: ...main menu select Terminal Require PINs The Require PIN dialog box displays 2 From the Select PIN drop down list select the facility for which you want to enable or disable the PIN 3 Click on the Enable radio button to enable the PIN or click on the Disable radio button to disable the PIN Before you can disable the PIN you must enter the current PIN in the Enable PIN text box 4 Click on OK to save ...

Page 121: ...t the types of upgrade you want BGAN LaunchPad to check for 1 From BGAN LaunchPad main menu select Update Check for Updates The Check for Updates screen is then displayed 2 In the Check for update to section choose which software types you want to check for 3 Click Check for updates now or exit the window to skip the check SOFTWARE VERSIONS AND AVAILABILITY You can install the software upgrades th...

Page 122: ...he terminal s battery and fully charge it in case there is a power outage and connect the AC or DC power adapter in case the battery runs flat during the download Similarly if your computer is operating from a battery make sure the battery is charged and connect the computer s AC power adapter or charger Note if you encounter problems downloading a file check the firewall and other settings on you...

Page 123: ...al log file generated by the terminal and can be accessed from LaunchPad You can do the following for any of these log files Delete or Clear a Log File Display a Log File E mail a Log File Print a Log File Save a Log File In addition for event logs and network logs you can Turn Logging On and Off DELETING OR CLEARING LOG FILES You can delete a LaunchPad event network or debug log file and clear a ...

Page 124: ...lect BGAN terminal log file drop down list 3 Click on Clear The log file is cleared from your computer DISPLAYING LOG FILES You can display the LaunchPad event network or debug log file or the Terminal log file from BGAN LaunchPad main menu To display any of these files do the following from BGAN LaunchPad main menu 1 Select File LaunchPad event log LaunchPad network log LaunchPad debug log or Ter...

Page 125: ... log file check box and enter the number of lines you want to retrieve in the Number of lines to retrieve from BGAN terminal text box 2 Click on Display to see the contents of the file you selected 3 Clock the Turn logging on off box to turn logging on or off 4 Click OK to save the change EMAILING LOG FILES You can email the log files from BGAN LaunchPad main menu 1 Select File LaunchPad event log...

Page 126: ...ck on E Mail to open a new message in your Email application addressed to your support contact and with the log file attached You can type in a message if required PRINTING LOG FILES You can print a log file from BGAN LaunchPad main menu 1 Select File LaunchPad event log LaunchPad network log LaunchPad debug log or Terminal Log File A dialog box displays as shown below 2 Select a log file from the...

Page 127: ...isplays as shown below 2 Select a log file from the Select event log file drop down list 3 Click on Save The directory folder for your operating system opens 4 Navigate through to the required directory and save the log file under the selected name TURNING LOGGING ON AND OFF 1 Select File LaunchPad event log LaunchPad network log LaunchPad debug log or Terminal Log File A dialog box displays 2 Cli...

Page 128: ... If the audio button is accidentally pressed during power up causing the boot process to stop at the MBR phase then simply power cycle the terminal It will power up through both phases of the boot process If the terminal MBR module detects a failure during the self test it will stop the boot process and indicate the source of the failure through the 6 LEDs used for pointing as follow Pointing LED ...

Page 129: ...dures below Note2 Re load the terminal s SW TROUBLE SHOOTING BOOT MODE PROBLEMS If a SW upgrade fails the UT will come up in boot mode and the LEDs will be lit up as indicated in the above chart A limitation in this mode is that the DHCP server is not enabled If the communication to the UT cannot be established then you have to manually configure the IP address of the connected PC by going to your...

Page 130: ...Subnet Mask 255 255 255 0 Default GW 192 168 128 100 Click on OK to confirm the entries To verify the connection to the terminal open a DOS command window and at the DOS prompt try pinging the UT by typing ping 192 168 128 100 If you get 4 replies back you know you have connectivity to the UT Once you have connectivity to the UT then you can use the Hughes Upgrader to load the latest software into...

Page 131: ...e upgrader will load onto your Hughes 9201 satellite terminal 2 Connect the Ethernet port of the BGAN modem to be upgraded to the LAN port of the PC using a standard Ethernet cable 3 Connect an AC DC converter supplied in the BGAN install kit to the BGAN modem if it does not power on automatically press the power button to turn it on 4 Run the BGAN_Upgrader exe file in the above folder It will sho...

Page 132: ...ual 6 During the Upgrade process it is imperative that the power supply and Ethernet connections to the BGAN modem are not removed or interrupted 7 The status and progress of the Upgrade is shown in the BGAN Upgrader window ...

Page 133: ...BGAN 9201 User Manual 123 8 The upgrade process will proceed After about 2 minutes the unit will reboot 9 After about 30 seconds the new Software version will be indicated ...

Page 134: ...ion as 5 above Restore restores the terminal software back to the version prior to the upgrade Upgrade PIC upgrades only the PIC software not the main modem software The PIC software is normally not part of the software release so it is normally not upgraded at the same time as the modem software If the upgrader includes PIC software then it will be indicated in the PIC info field Tools Configure ...

Page 135: ...ecome unusable The PIC upgrade uses the same steps as the regular software upgrade and can be done at the same time or separately 1 If the new PIC version is newer than the Modem PIC version and you want to upgrade click the Upgrade PIC box and then click the Upgrade button 2 During the Upgrade process it is imperative that the power supply and Ethernet connections to the BGAN modem are not remove...

Page 136: ...ds the new Software version will be indicated 6 The terminal has been successfully upgraded and the power and Ethernet connections can be removed MAC UPGRADER The MAC version of the Upgrader is distributed as a zip file 9201_Upgrader_3 8 0 2_Mac zip ...

Page 137: ... incorrectly oriented Ensure the USIM is pressed firmly into the card holder Ensure the card holder is oriented as shown in First Time Setup Cannot lock the terminal s stand at the desired protractor angle Lock knobs are not tight enough Ensure lock knobs are turned in the direction shown on the knobs Both knobs will gradually tighten if you push the unit to a lower angle This can help with lockin...

Page 138: ...nal to PC and other devices via WLAN interface Locate the terminal and computer to reduce any obstructions between them and locate them closer together Terminal will not accept incoming ISDN calls The MSN programmed into the ISDN device does not match the MSN programmed into the terminal Ensure the appropriate MSN is programmed into the ISDN device see Voice Telephony Services and ISDN Data Ensure...

Page 139: ...rminal to a location where there are few obstructions such as trees or tall buildings so that as much as possible of the sky is visible see Obtaining a GPS fix You hear a continuous beep from the terminal when you connect an ISDN device to the ISDN port The ISDN device is trying to draw too much power from the satellite terminal s ISDN interface The device you are connecting is not an ISDN device ...

Page 140: ...GPS fix after being switched on Warm start if a GPS receiver has not been used for more than two hours then it will take up to 45 seconds to obtain a GPS fix Cold start if the GPS receiver has not been used for some time or is 300 km or more from where it was last used it can take as long as 15 minutes to obtain a valid position fix The time taken to obtain a valid GPS fix can also be affected by ...

Page 141: ...r a user to be able to transfer data across a network a PDP Context must be activated in the Terminal and associated Core Network The procedure for this is as follows 1 After registration with the network the user activates a PDP Context using an application on the computer or Terminal and requests sufficient radio resources that is power and bandwidth to support the context activation procedure 2...

Page 142: ... is the default configuration for WLAN in the UT PERFORMANCE The performance of a WLAN network will be influenced by several factors including the number of users on the network the location of the antenna the distance from the antenna and the degree of blocking from buildings and other infrastructure Typical operating ranges are 200 300 meters outdoors and 30 60 meters indoors the performance deg...

Page 143: ...ours standby time standard battery Humidity 95 RH at 40 C Temperature 25 C to 60 C operating 25 C to 80 C storage Water Dust IP 55 standard Transmitter power 20dBW EIRP maximum Antenna characteristics Nominal gain 15dBi nominal 3dB beam width 20 degrees The Satellite Terminal carries a warranty for 12 months from the date of sale Contact you Service Provider if you have questions about the warrant...

Page 144: ...ad Walton on Thames KT12 2TD UK Identification mark 0168 Notified Body number The technical documentation relevant to the above equipment will be held at Hughes Network Systems LLC 9605 Scranton Road San Diego CA 92121 USA Signed by Peter Sroka Senior Technical Director August 12 2005 and Bill Lindsay Senior Program Manager August 12 2005 EU ROHS RESTRICTION OF HAZARDOUS SUBSTANCES DIRECTIVE 9201 ...

Page 145: ...sing Inmarsat recommends that you use a dynamic DNS server A dynamic DNS server updates the IP address information in the DNS database each time your IP address changes A dynamic DNS server also enables a computer using a dynamic IP address to use network applications that normally require a static IP address for example FTP servers This service requires subscription with a Dynamic DNS provider St...

Page 146: ...en in on calls The USIM Card also stores data that identifies the caller to the Service Provider Standard Connection A standard connection is charged by volume of data sent The bandwidth you are allocated depends on terminal type and network availability but is always best effort that is you are allocated bandwidth depending on your requirements and the requirements of other users of the BGAN netw...

Page 147: ...d commonly used in a GSM phone The card holds a microchip that stores information and encrypts voice and data transmissions making it extremely difficult to listen in on calls The USIM Card also stores data that identifies the caller to the Service Provider UT User Terminal BGAN Satellite Terminal Virtual Private Network A Virtual Private Network VPN enables remote offices or users to gain secure ...

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