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HP Workstation Z800, Maintenance And Service Manual

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HP Workstation Z800 Maintenance And Service Manual Download Page 225

6 Diagnostics and troubleshooting

This chapter describes the tools available for diagnosing and troubleshooting system issues, and

includes these topics:

Topics

Calling technical support on page 214

Locating ID labels on page 214

Locating warranty information on page 215

Diagnosis guidelines on page 216

Troubleshooting checklist on page 217

HP troubleshooting resources and tools on page 219

Troubleshooting scenarios and solutions on page 223

Self-troubleshooting with HP Vision Field Diagnostics on page 234

Diagnostic codes and errors on page 244

ENWW

213

Summary of Contents for Workstation Z800

Page 1: ...HP Z800 Workstation Maintenance and Service Guide ...

Page 2: ...r HP products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting and additional warranty This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company...

Page 3: ...page 1 Setting up the operating system on page 19 Restoring the operating system on page 25 System management on page 31 Replacing components on page 65 Diagnostics and troubleshooting on page 213 Configuring RAID devices on page 256 Connector pins on page 270 System board designators on page 281 Routine Care on page 283 Locating HP resources on page 285 ENWW iii ...

Page 4: ...iv About this guide ENWW ...

Page 5: ...Power supply currents 11 Power supply specifications 12 Power consumption and heat dissipation 12 System fans 13 Resetting the power supply 13 Ensuring proper ventilation 14 Features 15 ENERGY STAR Qualification 16 EUP compliance mode 17 Enabling EUP compliance mode 17 Disabling EUP compliance mode 17 Accessibility 17 Hyper threading 18 SATA Power Management 18 Intel Turbo Boost Technology 18 HP C...

Page 6: ... 27 Creating RestorePlus media 27 Creating HP Backup and Recovery HPBR media 28 Restoring the operating system 29 Using RestorePlus 29 Using HPBR 29 Using the recovery partition 29 Restoring Novell SLED 29 Creating restore media 30 4 System management 31 BIOS ROM 31 The Computer Setup F10 Utility 32 Computer Setup F10 functionality 32 Accessing the Computer Setup F10 Utility 34 The Computer Setup ...

Page 7: ... on password 58 Entering a setup password 59 Changing a power on or setup password 59 Deleting a power on or setup password 60 National keyboard delimiter characters 60 Clearing passwords 61 Chassis security 61 Side access panel key lock 61 Side access panel sensor Smart Cover Sensor optional 61 Cable lock optional 62 Fault notification and recovery 63 Drive Protection System 63 ECC fault predicti...

Page 8: ...oving the expansion card support 82 Installing the expansion card support 85 Right side panel 86 Removing the right side panel 86 Installing the right side panel 86 Power supply 86 Removing the power supply 86 Installing the power supply 87 Speaker 87 Removing the speaker 87 Installing the speaker 88 Side access panel sensor optional 88 Removing the side access panel sensor 88 Installing the side ...

Page 9: ...ng a hard disk drive in the slot load optical bay 127 Removing a hard disk drive from the optical drive bay 132 Installing a hard disk drive in the optical drive bay 135 Installing dual SFF hard drives in the optical drive bay 137 Installing the hard drives 137 Configuring the cabling 140 Expansion card guide front fan holder 141 Removing the expansion card guide front fan holder 141 Installing th...

Page 10: ...system board 206 Installing the system board 209 Battery 210 Removing the battery 210 Installing the battery 212 Product recycling 212 6 Diagnostics and troubleshooting 213 Calling technical support 214 Locating ID labels 214 Locating warranty information 215 Diagnosis guidelines 216 Diagnosis at startup 216 Diagnosis during operation 217 Troubleshooting checklist 217 HP troubleshooting resources ...

Page 11: ...ble USB key 237 Creating and using a bootable DVD 237 Using the HP Memory Test utility 237 User interface 238 Survey tab 238 Test tab 240 Status tab 242 History tab 242 Errors tab 242 Help tab 243 Saving and printing information in HP Vision Field Diagnostics 244 Diagnostic codes and errors 244 Diagnostic LED and audible beep codes 244 LED color definitions 248 POST error messages 250 7 Configurin...

Page 12: ...Reset CMOS 268 Appendix A Connector pins 270 Appendix B System board designators 281 Appendix C Routine Care 283 General cleaning safety precautions 283 Cleaning the workstation case 283 Cleaning the keyboard 283 Cleaning the monitor 284 Cleaning the mouse 284 Appendix D Locating HP resources 285 Product information 286 Product support 287 Product documentation 288 Product diagnostics 289 Product ...

Page 13: ...page 8 Features on page 15 Description The following sections describe workstation system board architecture and components and includes these topics Topics System board architecture on page 1 Workstation components on page 3 System board architecture The following figure shows the system board block diagram Figure 1 1 System board block diagram ENWW Description 1 ...

Page 14: ...system memory size up to 192GB using 16GB DIMMs Graphics This workstation supports PCIe Gen2 PCIe2 bus speeds and can support dual PCIe Gen2 graphics cards in PCIe2 x16 slots With the standard 850W power supply the workstation an support up to two 150W graphics cards A second graphics card may be supported in the second PCIe2 x16 slot subject to overall system power limitations With the optional 1...

Page 15: ... including front and and includes these topics Topics Chassis components on page 4 Front panel components on page 5 Rear panel components on page 6 For complete and current information on supported accessories and components see http partsurfer hp com ENWW Description 3 ...

Page 16: ...el 12 Processor CPU 3 Side access panel key lock 13 System board 4 Memory fans 14 Expansion card support 5 Rear system fans 15 PCIe graphics card 6 Power supply 16 PCI card 7 Speaker 17 Hard disk drive 8 Optical drive 18 Expansion card guide system board retainer front system fan holder 9 Optical bay fillers optional or other devices 19 Front system fan 10 Processor CPU heatsinks 20 Chassis Two fa...

Page 17: ...n Item Symbol Description 1 5 25 inch drive bays 3 6 Headphone connector 2 optical disk drive eject button 7 Microphone connector 3 Workstation power button power on light 8 IEEE 1394a connector 4 Hard drive activity light 9 Optical disk drive activity light 5 USB 2 0 connectors 3 10 Optical disk drive Refer to the Maintenance and Service Guide for the workstation for specific front panel connecto...

Page 18: ...assist in connecting peripheral devices Table 1 3 Rear panel components Item Symbol Description Item Symbol Description 1 Power cord connector 8 Audio line out connector green 2 PS2 mouse connector green 9 Microphone connector pink 3 IEEE 1394 connector 10 USB connectors 6 4 RJ 45 network connectors 2 Bottom connector is ASF 11 PS 2 keyboard connector purple 5 Audio line in connector blue 12 Seria...

Page 19: ...Table 1 3 Rear panel components continued Item Symbol Description Item Symbol Description 6 Side access panel keys 13 Cable lock slot 7 Graphics connector 14 BIST LED ENWW Description 7 ...

Page 20: ...9 Power supply description on page 10 Ensuring proper ventilation on page 14 Physical characteristics The following table lists the typical workstation physical characteristics Weight Minimum configuration Typical configuration Maximum configuration 19 5 kg 43 lb 21 kg 46 lb 29 kg 64 lb Chassis Dimensions Height 44 4 cm 17 5 in Width 20 3 cm 8 0 in Depth 52 6 cm 20 7 in 8 Chapter 1 Workstation ove...

Page 21: ... ft Humidity Operating 8 to 85 Relative Humidity RH non condensing Non operating 8 to 90 Relative Humidity non condensing Altitude Operating 0 to 3 048m 10 000 ft Non operating 0 to 9 144m 30 000 ft Shock Operating sine 40g 2 3ms Non operating sine 160 cm s 2 3ms 100g square 422 cm s 20g NOTE Values represent individual shock events and do not indicate repetitive shock events Vibration Operating R...

Page 22: ...egulator that supplies power to CPU0 and CPU0 fan 12 V CPU1 Input to onboard regulator that supplies power to CPU1 and CPU1 fan 12 V M0 Input to onboard regulator that supplies power to memory on CPU0 12 V M1 Input to onboard regulator that supplies power to memory on CPU1 12 V B Input to onboard regulators that supply 3 3V and 5V system fans 12 V S PCI PCIe and system fans 12 V D Storage hard dri...

Page 23: ...5A 5 V SB 5 00A 9 0A CAUTION Do not exceed 70 0 amps 840 watts of 12 volt CPU0 CPU1 M0 M1 B D S G power combination for the 850W power supply Do not exceed 92 5A amps 1110 watts of 12 volt CPU0 CPU1 M0 M1 B D S G1 G2 power combination for the 1110W power supply Do not exceed 104 2A amps 1250 watts of 12 volt CPU0 CPU1 M0 M1 B D S G1 G2 power combination for the 1250W power supply Do not exceed 850...

Page 24: ...1265 kg cal hr Power supply fan 2x80x25 mm variable speed 2x80x25 mm variable speed ENERGY STAR Qualified config dependent Yes Yes 80 PLUS compliant 80 PLUS BRONZE compliant 80 PLUS SILVER compliant FEMP Standby Power compliant 115V 2W in S5 Power Off Yes Yes EuP compliant 230V 1w in S5 Power Off Yes Yes Power Consumption in sleep mode as defined by ENERGY STAR Suspend to RAM S3 Instantly Availabl...

Page 25: ... upper front system fan One lower front system fan optional In addition some graphics cards include onboard fans Resetting the power supply If an overload triggers the power supply overload protection power is immediately disconnected To reset the power supply 1 Disconnect the power cord from the workstation 2 Determine what caused the overload and fix the problem For troubleshooting information s...

Page 26: ...tation might look different than the one shown Figure 1 5 Proper workstation ventilation Ensure that the ambient air temperature surrounding the workstation falls within the published limit NOTE The ambient upper limit of 35 C is only good up to 1524 M 5000 FT elevation There is a 1 C per 304 8 M 1000 FT derating above 1524 M 5000 FT So at 3 048 M 10 000 FT the upper ambient air temperature limit ...

Page 27: ... workstation placement Features This section describes several features that improve workstation performance and usability It presents these topics Topics ENERGY STAR Qualification on page 16 Hyper threading on page 18 EUP compliance mode on page 17 Intel Turbo Boost Technology on page 18 Accessibility on page 17 HP Cool Tools on page 18 ENWW Features 15 ...

Page 28: ...of this energy savings The Power Management feature has been preset to suspend the workstation to a sleep state after 30 minutes of inactivity The Power Management feature has been preset to suspend the monitor to a sleep state after 15 minutes of inactivity Both the computer and monitor can be woken from sleep mode through user interaction with any of the computer input devices mouse keyboard and...

Page 29: ...lect File Save Change and Exit and then press F10 to accept the change Disabling EUP compliance mode To disable the EUP compliance mode 1 Press F10 during start up 2 Select Power Hardware Power Management EuP Compliance Mode and then select Disable 3 Press F10 to accept the change 4 Select File Save Change and Exit and then press F10 to accept the change Accessibility HP is committed to developing...

Page 30: ... Boost Technology This workstation supports Intel Turbo Boost technology which enables the CPU to run at a higher than normal rate When all CPU cores are not necessary for the workload inactive cores are turned off and power is diverted to the active cores to increase their efficiency You can enable and disable Turbo Boost in the workstation BIOS menu For instructions on setting BIOS features see ...

Page 31: ... Setting up Novell SLED on page 22 Updating the workstation on page 22 This chapter also includes information on how to determine that you have the latest BIOS drivers and software updates installed on the workstation CAUTION Do not add optional hardware or third party devices to the HP workstation until the operating system is successfully installed Adding hardware might cause errors and prevent ...

Page 32: ... complete operating system installation and configuration instructions see the operating system documentation that was provided with the workstation Additional information is available in the online help tool after you successfully install the operating system Installing or upgrading device drivers To install hardware devices after the operating system is installed you must install the appropriate...

Page 33: ...cessfully setup up the Red Hat Enterprise Linux RHEL operating system The HP Installer Kit for Linux CDs are currently available for download at http www hp com support workstation_swdrivers Installing with the HP driver CD To install the HP driver CD see Installing with the HP Installer Kit for Linux in the HP Workstations for Linux manual at http www hp com support workstation_manuals ENWW Setti...

Page 34: ...guration for the workstation NOTE During Installation Settings after the first time after booting the system the Novell subscription can be activated from the Novell Customer Center Configuration screen Visit the full Novell Customer Center documentation at http www novell com documentation ncc Updating the workstation HP is constantly working on improving your total workstation experience To ensu...

Page 35: ...ear on the lower right corner of the screen 2 Press F10 to enter the F10 Setup utility The F10 Setup utility displays the workstation BIOS version under File System Information 3 Note the workstation BIOS version so that you can compare it with the BIOS versions that appear on the HP website ENWW Updating the workstation 23 ...

Page 36: ...pter confirm you have the latest device drivers loaded If you purchased your device through HP visit the HP Web site to download the latest drivers for your device These drivers have been tested to ensure the best compatibility between your device and your HP workstation If you did not purchase your device from HP HP recommends visiting the HP Web site first to see if your device and its drivers h...

Page 37: ...ed with the system to a near factory state The process does not back up or recover data on the hard drive Some application software might not be restored using this process and must be installed from the appropriate application CD HP Backup and Recovery Manager HPBR Recovery Point The HP Backup and Recovery Manager application can be used to capture and restore the contents of the system partition...

Page 38: ...p www hp com support Restoring the operating system NOTE Windows Vista provides a backup and restore application as well To learn more about this application see the Microsoft Web site CAUTION Before you restore the operating system back up your data When you run RestorePlus from media the process deletes all information on the primary hard drive including all partitions To restore Windows Vista 1...

Page 39: ...IRP of the system is captured This is a snapshot of the system hard drive The capture can take more than 10 minutes 4 After the IRP is created you can create a set of backup CDs or DVDs To create a RestorePlus media set including the Windows XP operating system CD select RestorePlus Microsoft Windows XP operating system Supplemental media NOTE Depending on the options there might be additional DVD...

Page 40: ...ecovery Point was captured when the RestorePlus media set was created previously If the IRP was not created start the HP Backup and Recovery Manager and create recovery points using the Expert mode Follow the HPBR online documentation for instructions 2 Burn the IRP to media from HPBR Select HPBR Start All Programs HP Backup Recovery HP Backup and Recovery Manager 3 Select Next at the first screen...

Page 41: ...ery Point media 2 Follow the prompts to restore the system to the state when the IRP was created Using the recovery partition A system that shipped with Windows XP includes a recovery partition You can boot the system from that recovery partition From the recovery partition you can perform a system restore using the HPBR Initial Recovery Point if it was created If it was not you can use a RestoreP...

Page 42: ...ry contains all iso images used to preload your workstation To recover or restore the original image follow the instructions in the readme file in the iso directory to copy the ISO image file onto CDs NOTE Make copies of the ISO recovery images on CD as backup files in case your workstation experiences a hard drive failure 30 Chapter 3 Restoring the operating system ENWW ...

Page 43: ...anagement on page 44 BIOS ROM The BIOS ROM is a collection of machine language applications stored as firmware in ROM It includes functions such as Power on Self Test POST PCI device initialization Plug and Play support power management and the Computer Setup F10 Utility The BIOS ROM is a 2 MB Serial Peripheral Interface SPI port See http www hp com go quickspecs to review the latest BIOS ROM spec...

Page 44: ...ate and time Set view change or verify the workstation configuration including settings for CPU graphics memory audio storage communications and input devices Modify the boot order of installed mass storage devices such as SATA SAS diskette drives optical disk drives network drives and LS 120 drives Configure the boot priority of SATA and SAS hard drive controllers Enable or disable Network Server...

Page 45: ...orts audio or embedded NIC Hidden devices are inaccessible which increases system security Enable or disable removable media boot ability Enable or disable removable media write ability if supported by hardware Replicate the workstation setup by saving system configuration information on CD or diskette and restoring it on workstations Execute self tests on specified SATA and SAS hard disk drives i...

Page 46: ...e the left and right arrow keys to select the appropriate heading use the up and down arrow keys to select an option and then press Enter 5 Choose from the following To apply and save changes select File Save Changes and then select F10 YES To remove changes you have made select Ignore Changes and then select F10 YES To reset to factory settings select File Default setup Restore Factory Settings a...

Page 47: ... Tracking Number Management Module Processor Type Processor Speed Processor Stepping Cache Size DIMMs About Displays copyright information System Temperatures Displays system temperatures and fan speeds Set Time and Date Enables you to set system time and date Flash System ROM Enables you to upgrade the BIOS from a ROM image on diskette CD or USB Replicated Setup Provides these options Save to Rem...

Page 48: ...E mode only Diskette Type for legacy diskette drives only Identifies the highest capacity media type accepted by the diskette drive Options are 3 5 1 44 MB 5 25 1 2 MB and Not Installed Default Values Resets devices to their default configuration SATA is the default Multisector Transfers Defines the transfer of data per interrupt Options are 8 16 and Disable 16 is the default Transfer Mode Specifi...

Page 49: ...t is attached to the workstation By default the SATA controller is in RAID AHCI mode so this option is not displayed Boot Order Enables you to configure the boot diskette drive and hard disk drive orders by physically reordering the menu entries The following is the default boot order presented in the menu Optical Drive Diskette Drive USB Device Hard Drive Embedded Ethernet controller Embedded Eth...

Page 50: ...ompt on a warm boot Setup Browse Mode Enables read only functionality for password info Smart Cover Enables you to enable and disable the cover removal sensor or to notify you if the sensor is activated Device Security Makes the following devices available or hidden to the workstation Serial Port Front USB Ports Rear USB Ports Internal USB Ports System Audio IEEE 1394 Controller Not available on s...

Page 51: ...rs on the screen during POST Universal Unique Identifier UUID Can only be updated if the current chassis serial number is invalid These ID numbers are normally set in the factory and are used to uniquely identify the workstation Keyboard Enables you to set the keyboard locale for System ID entry System Security Provides these options Data Execution Prevention Enables or disables Data Execution Pre...

Page 52: ...Security Device Enables or disables the ability of the operating system to control the TPM device including turning it on and off initializing it and resetting it Reset of Embedded Security Device through OS Enables or disables the ability of the operating system to reset the TPM Setup Security Level Enables the administrator to set the security level of each setup feature Power OS Power Managemen...

Page 53: ...State Enabling this option directs the previous state to be the default POST Delay in seconds 5 10 15 20 None Adds a specified delay to the POST process This delay is sometimes needed for hard disk drives on some expansion cards that spin up slowly so slowly that they are not ready to start by the time POST is finished The POST delay also gives you time to select F10 to enter the Computer Setup F1...

Page 54: ...s Enables you to set the following device options Num Lock State at Power On On or Off S5 Wake on LAN Enable or Disable Multiprocessor Activates a single core Unique Sleep State Blink Rates Enable or Disable Internal speaker Monitor Tracking Enable or Disable NIC PXE Option ROM1 Download Enable or Disable SAS Option ROM1 Download Enable or Disable Not available on some workstations SATA RAID Optio...

Page 55: ...mer and speed HP Z400 Workstation PCI slots Slot 1 PCIe2 x8 4 Slot 1 option ROM download Enable or Disable and latency timer and speed Slot 2 PCIe2 x16 Slot 2 option ROM download Enable or Disable and latency timer and speed Slot 3 PCIe x8 4 Slot 3 option ROM download Enable or Disable and latency timer and speed Slot 4 PCIe2 x16 Slot 4 option ROM download Enable or Disable and latency timer and s...

Page 56: ...page 50 Replicating the setup on page 46 ROM Flash on page 51 Updating and managing software on page 48 FailSafe Boot Block ROM on page 52 HP Client Manager Software on page 48 Workstation security on page 53 Altiris Client Management Solutions on page 48 Fault notification and recovery on page 63 System Software Manager on page 50 Dual state power button on page 64 NOTE Support for specific featu...

Page 57: ...sion The best deployment method depends on the information technology environment and processes To help you select the best deployment method see the PC Deployment section of the HP Lifecycle Solutions website http www hp com support HPLS Installing a remote system Remote system installation enables starting and setting up the workstation using software and configuration information on a network s...

Page 58: ...0 Utility If necessary press Enter to bypass the title screen NOTE If you do not press F10 at the appropriate time you must restart the workstation and then press and hold F10 again to access the utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it 4 Select File Replicated Setup Save to Removable Media Follow the instructions on the screen to create the conf...

Page 59: ...Utility If necessary press Enter to bypass the title screen NOTE If you do not press the F10 key at the appropriate time you must restart the workstation and then press and hold the F10 key again to access the utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it 6 Select File Replicated Setup Save to Removable Media and follow the instructions on the screen ...

Page 60: ...The HP Client Management Solutions CMS available for download from http www hp com go easydeploy are standards based solutions for managing and controlling workstations in a networked environment For more information about the HP Client Manager see http www hp com go ssm Altiris Client Management Solutions Altiris and HP have partnered to provide comprehensive tightly integrated systems management...

Page 61: ...software updates for the HP client PC models in your environment By specifying your models operating system and language you can quickly locate sort and select the softpaqs you need To download HP SoftPaq Download Manager visit http h20331 www2 hp com Hpsub cache 509658 0 0 225 121 html ENWW Workstation management 49 ...

Page 62: ... advance of hardware and software changes to most commercial workstations and servers Send you e mail containing customer bulletins customer advisories customer notes and driver alerts for most commercial workstations and servers You can create a profile to ensure you receive only the information relevant to the specific IT environment To learn more about the PCN application and to create a custom...

Page 63: ... on remote HP workstations from a centralized network management console resulting in a consistent deployment of and greater control over HP PC ROM images over the network To use Remote ROM Flash the workstation must be powered on or turned on using Remote Wakeup For more information about Remote ROM Flash and HPQFlash see the HP Client Manager Software or System Software Manager sections at http ...

Page 64: ... Block recovery mode message appears In preparation for system recovery use the BIOS CD media file in the SoftPaq to create a BIOS image CD Recovering the workstation from Boot Block Recovery mode To recover the workstation after it enters Boot Block recovery mode 1 If there is media in the diskette or optical disk drives remove it 2 Insert a BIOS image CD into the CD drive You can also use USB me...

Page 65: ...pting system access Security features such as ProtectTools and the Side access panel sensor Smart Cover Sensor help prevent unauthorized access to the data and to the internal components of the workstation By disabling parallel serial or USB ports or by disabling removable media boot capability you can protect valuable data assets Memory Change and Side access panel sensor Smart Cover Sensor alert...

Page 66: ... been implemented as an extension to Computer Setup F10 functions It is only available when hard disk drives that support the ATA security command set are detected On HP workstations it is not available when the SATA emulation mode is RAID AHCI or RAID DriveLock is for HP customers for whom data security is a paramount concern For such customers the cost of a hard disk drive and the loss of the da...

Page 67: ...tricted through the setup password By specifying a setup password and not giving it to users system administrators can restrict users from enabling DriveLock Using DriveLock When hard disk drives that support the ATA security command set are detected DriveLock appears under the Security menu in the Computer Setup F10 menu You are presented with options to set the master password and to enable Driv...

Page 68: ...the DriveLock master password by selecting Master in Step 5 When the workstation starts you are prompted to enter the DriveLock password for each DriveLock capable drive for which you have set a password You have two attempts to enter the password correctly If the password is not entered correctly the workstation attempts to start anyway However the boot process most likely fails because data from...

Page 69: ...sword using Computer Setup F10 Utility Establishing a setup password through the Computer Setup F10 Utility prevents reconfiguration of the workstation through the use of the Computer Setup F10 Utility until the password is entered To establish a setup password using the Computer Setup F10 menu 1 Power on or restart the workstation 2 As soon as the workstation is powered on press and hold F10 unti...

Page 70: ...sword but the keyboard and mouse are locked until you enter the password The keyboard LEDs rotate constantly when the workstation is in locked mode To establish a power on password through the Computer F10 menu 1 Power on or restart the workstation 2 As soon as the workstation is powered on press and hold F10 until you enter the Computer Setup F10 Utility Press Enter to bypass the title screen if ...

Page 71: ...on or setup password 1 Restart the workstation 2 To change the power on password go to step 4 3 To change the setup password as soon as the workstation is powered on press and hold F10 until you enter the Computer Setup F10 Utility Press Enter to bypass the title screen if necessary If you do not press F10 at the appropriate time you must restart the workstation and then press and hold the F10 key...

Page 72: ...r alternative delimiter character current password For information about the alternative delimiter characters see National keyboard delimiter characters on page 60 4 Press Enter National keyboard delimiter characters Each keyboard meets country specific requirements The syntax and keys you use for changing or deleting passwords depend on the keyboard included with the workstation Table 4 3 Nationa...

Page 73: ...anel has been removed if the sensor has been configured in the Computer Setup F10 Utility The three levels of Side access panel sensor protection are shown in the following table Table 4 4 Side access panel sensor protection levels Level Setting Description Level 0 Disabled Side access panel sensor is disabled default Level 1 Notify User When the workstation restarts a message appears indicating t...

Page 74: ...workstation and then press and hold the F10 key again to access the Computer Setup F10 Utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it 3 Select Security Smart Cover Cover Removal Sensor and follow the onscreen instructions 4 Before exiting select File Save Changes and Exit Cable lock optional To prevent theft the rear chassis panel of the workstation ac...

Page 75: ... disk drive replacement When HP workstations are built each installed hard disk drive is tested using the DPS and a permanent record of key information is written onto each drive Every time the DPS is run test results are written to the hard disk drive The service provider can use this information to help diagnose conditions that required you to run the DPS software ECC fault prediction When the w...

Page 76: ...In Power Options Properties select the Advanced tab 3 In the Power Button section select Hibernate NOTE Hibernate must be enabled in the Hibernate tab After configuring the power button to function as a sleep state button you can press the power button to put the workstation in a very low power state Press the button again to bring the workstation out of this low power state to full power state To...

Page 77: ...on procedures for most internal workstation components It includes these topics Topics Warnings and cautions on page 66 Service considerations on page 68 Customer self repair on page 72 Removing and installing components on page 73 Product recycling on page 212 ENWW 65 ...

Page 78: ...ked with this symbol the product must always be lifted by two persons to avoid personal injury due to product weight CAUTION Static electricity can damage the electronic components of the workstation Before beginning these procedures be sure you discharge static electricity by briefly touching a grounded metal object CAUTION Observe the following cautions when removing or replacing a processor Ins...

Page 79: ...NOTE HP accessories are for use in HP Workstation products They have been extensively tested for reliability and are manufactured to high quality standards ENWW Warnings and cautions 67 ...

Page 80: ...following table shows that different activities generate different amounts of static electricity through electrostatic discharge ESD Static electricity increases as humidity decreases Relative humidity Event 55 40 10 Walking across carpet Walking across vinyl floor Motions of bench worker 7 500V 3 000V 400V 15 000V 5 000V 800V 35 000V 12 000V 6 000V Removing bubble pack from PCB Packing PCBs in fo...

Page 81: ...mblies in protective packaging or nonconductive foam Personal grounding methods and equipment Use the following items to help prevent ESD damage Wrist straps These are flexible straps with a maximum of one megohm 10 resistance in the ground cords To provide a proper ground wear the strap against bare skin The ground cord must be connected and fit snugly into the banana plug connector on the ground...

Page 82: ...conductive materials such as plastic assembly aids and Styrofoam Use field service tools such as cutters screwdrivers and vacuums that are conductive Recommended ESD prevention materials and equipment The recommended materials and equipment are Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Conductive foam Conductive tabletop wor...

Page 83: ... or moving the workstation Lifting the workstation from the front bezel or lifting it incorrectly could cause the workstation to fall causing possible injury to you and damage to the workstation To properly and safely lift the workstation use the handles If the workstation is not equipped with handles lift from the bottom of the workstation Cables and connectors Handle cables with care to avoid da...

Page 84: ... a hard drive to liquids temperature extremes or products with magnetic fields such as monitors or speakers Lithium coin cell battery The battery included with the workstation provides power to the real time clock and has a lifetime of about three years For instructions on battery removal and replacement see Battery on page 210 WARNING This workstation contains a lithium battery There is a risk of...

Page 85: ...page 78 Power switch cable assembly on page 96 Choosing an expansion card slot on page 168 Side access panel on page 79 Optical bay filler tray on page 97 PCIe card on page 169 Airflow guide on page 80 Optical disk drive on page 100 PCI card on page 174 Expansion card support on page 82 Slot load optical disk drive optional on page 106 Liquid cooling solution on page 177 Right side panel on page 8...

Page 86: ...ID Item Component Item Component Item Component 1 Memory fans 14 Main power 27 PCIe2 x16 8 2 Memory power 15 HDD LED 28 PCIe x8 4 1 3 Memory sockets 16 SAS connectors 29 PCIe2 x16 4 Crisis recovery jumper 17 Password jumper 30 PCIe2 x8 4 1 5 CPU1 socket 18 Front USB 31 Rear system fan 6 Flexible disk drive 19 Internal USB 1 32 Audio 74 Chapter 5 Replacing components ENWW ...

Page 87: ...stem fan2 bottom 22 Front 1394a 35 1394a USB 10 CPU power 23 Front audio 36 Keyboard mouse 11 Battery 24 PCIe2 x16 8 37 Serial 12 Clear CMOS button 25 PCI 32 33 38 CPU0 socket 13 SATA connectors 26 PCIe2 x16 39 CPU0 fan 1 Open ended slot that allows installation of a x16 card NOTE For related expansion card slot information see Expansion card slot description on page 165 ENWW Removing and installi...

Page 88: ...anel sensor optional on page 88 Power connections on page 90 Front bezel on page 91 Front panel I O cable assembly on page 92 Power switch cable assembly on page 96 Optical bay filler tray on page 97 Optical disk drive on page 100 Slot load optical disk drive optional on page 106 Hard disk drive on page 114 Expansion card guide front fan holder on page 141 System fans on page 146 Installing a seco...

Page 89: ...n 2 Locate and clear a suitable work area 3 Close all open software applications 4 Remove all diskettes CDs and DVDs from the workstation 5 Shut down the operating system 6 Power off the workstation and all peripheral devices connected to it 7 Remove or disengage security devices that prevent you from opening the workstation 8 Disconnect the power cord from the electrical outlet and then from the ...

Page 90: ...ock is installed on the workstation remove it before servicing the workstation Unlock it and pull it out of the cable lock slot as shown in the following figure Figure 5 2 Removing the cable lock 78 Chapter 5 Replacing components ENWW ...

Page 91: ...rical outlet 1 Disconnect power from the workstation see Predisassembly procedures on page 77 2 Remove locks that are present such as cable lock or side access panel key lock 3 Pull up on the handle and rotate the side access panel off the chassis as shown in the following figure Figure 5 3 Removing the side access panel Installing the side access panel 1 Align the bottom groove of the side access...

Page 92: ...ee Predisassembly procedures on page 77 2 Remove the side access panel see Removing the side access panel on page 79 3 Remove the airflow guide by lifting firmly on the handle at the green touch point 1 and then rotating the airflow guide upward 2 as shown in the following figure Figure 5 4 Releasing the airflow guide 80 Chapter 5 Replacing components ENWW ...

Page 93: ...e airflow guide tabs from the rear chassis slots 1 and then lift the airflow guide from the chassis 2 as shown in the following figure Figure 5 5 Removing the airflow guide ENWW Removing and installing components 81 ...

Page 94: ...ing figure Figure 5 6 Installing the airflow guide 4 Reinstall all removed components and reconnect any cables that have been disconnected Expansion card support To prevent card movement during shipping an expansion card support is installed This section describes how to remove and install the expansion card support Removing the expansion card support 1 Disconnect power from the workstation see Pr...

Page 95: ... support by lifting firmly on the handle at the green touch point 1 and then rotating the support upward 2 as shown in the following figure Figure 5 7 Rotating the expansion card support ENWW Removing and installing components 83 ...

Page 96: ...pansion card support tabs from the rear chassis slots 1 and then lift the support from the chassis 2 as shown in the following figure Figure 5 8 Removing the expansion card support 84 Chapter 5 Replacing components ENWW ...

Page 97: ...xpansion card support tabs into the rear chassis slots 1 and then lower the support until it clicks into place in the chassis 2 as shown in the following figure Figure 5 9 Installing the expansion card support ENWW Removing and installing components 85 ...

Page 98: ...n the following figure until it stops and then lift off the chassis 2 Figure 5 10 Removing the right side panel Installing the right side panel To install the panel slide it into position on the workstation and then fasten it with two T 15 Torx screws Power supply This section describes how to remove and install a power supply Removing the power supply 1 Disconnect power from the workstation see P...

Page 99: ...pen When the power supply handle engages the chassis rotate the handle inward until it snaps into place to secure the power supply Speaker This section describes how to remove and install the speaker Removing the speaker 1 Disconnect power from the workstation see Predisassembly procedures on page 77 2 Remove the side access panel see Removing the side access panel on page 79 3 Remove the workstat...

Page 100: ...al The side access panel sensor is a switch that detects when the side access panel is opened This section describes how to remove and install the side access panel sensor Removing the side access panel sensor 1 Disconnect power from the workstation see Predisassembly procedures on page 77 2 Remove the side access panel see Removing the side access panel on page 79 3 Remove the power supply from t...

Page 101: ...the sensor back in its slot push the sensor down and then remove it from the chassis 2 Installing the side access panel sensor To replace the side access panel sensor reverse the removal steps NOTE The cable must be looped and stored in the cable clip provided to ensure it is not in the power supply sliding zone ENWW Removing and installing components 89 ...

Page 102: ...r a typical configuration Table 5 4 Workstation power connector description Item Description Item Description P1 Main power P11 Graphics power P2 Memory power P21 Power to main and drives P3 CPU power P23 Power to graphics P4 SATA power P26 Power to CPU and memory P5 SATA power A Power supply P6 IDE power B HDD bay 0 P7 SATA power C HDD bay 1 P8 IDE power D HDD bay 2 P9 FDD power E HDD bay 3 P10 G...

Page 103: ...emoving the side access panel on page 79 3 Remove the right side panel see Removing the right side panel on page 86 4 Remove the four T 15 Torx screws 1 and then remove the bezel from the chassis as shown in the following figure 1 Figure 5 15 Removing the front bezel Installing the front bezel To install the front bezel position the bezel on the chassis and install the screws ENWW Removing and ins...

Page 104: ...e expansion card support on page 82 4 Remove the expansion card guide front fan holder see Removing the expansion card guide front fan holder on page 141 5 Remove the right side panel see Removing the right side panel on page 86 6 Remove the front bezel see Removing the front bezel on page 91 7 Disconnect the front panel I O cable assembly cables from the system board as shown in the following fig...

Page 105: ...igure Figure 5 17 Removing the front panel I O cable assembly 9 Disconnect the speaker cable see Removing the speaker on page 87 and remove the tie wraps that secure the front panel I O cables to the chassis 10 Carefully guide the front panel I O cable assembly from the chassis ENWW Removing and installing components 93 ...

Page 106: ... the front panel I O cable assembly cables through the chassis openings from which they were removed 2 Place the front panel I O cable assembly in the chassis and slide it up into position as shown in the following figure 1 Install the screw 2 Figure 5 18 Installing the front panel I O cable assembly 94 Chapter 5 Replacing components ENWW ...

Page 107: ...necting the front panel I O cable assembly cables Item Description 1 Front audio 2 Front 1394a 3 Front USB 4 Reconnect the speaker cable see Installing the speaker on page 88 and replace the tie wraps that secure the front panel I O cables to the chassis 5 Reinstall all removed components and reconnect any cables that have been disconnected ENWW Removing and installing components 95 ...

Page 108: ...rd guide front fan holder see Removing the expansion card guide front fan holder on page 141 5 Remove the right side panel see Removing the right side panel on page 86 6 Remove the front bezel see Removing the front bezel on page 91 7 Disconnect the speaker see Removing the speaker on page 87 8 Cut the cable ties 1 and then move the power switch cable assembly screw 2 as shown in the following fig...

Page 109: ...teps Optical bay filler tray If an optical bay slot is left empty a filler tray must be placed in the slot to ensure proper electromagnetic interference EMI protection and cooling air efficiency This section describes how to remove and install a filler tray Removing a filler tray 1 Disconnect power from the workstation see Predisassembly procedures on page 77 2 Remove the side access panel see Rem...

Page 110: ...d gently slide the filler tray out of the chassis 2 as shown in the following figure TIP Store excess power cables in the filler tray Remove the cables before removing the tray from the chassis Figure 5 22 Removing a filler tray 98 Chapter 5 Replacing components ENWW ...

Page 111: ...ont of the filler tray is near its final position release the latch but continue to slide the filler tray inward until the latch closes and engages the filler tray TIP During installation the adjacent drive or filler may move slightly You might have to slide and align both devices to get the release latch to close and engage both devices While the tray is partially inserted replace excess power ca...

Page 112: ... Remove the side access panel see Removing the side access panel on page 79 3 Remove the airflow guide see Removing the airflow guide on page 80 4 Remove the expansion card support see Removing the expansion card support on page 82 5 Disconnect the power 1 and data 2 cables from the optical disk drive as shown in the following figure Figure 5 24 Disconnecting the optical disk drive cables 100 Chap...

Page 113: ...rive out of the chassis 2 as shown in the following figure Figure 5 25 Removing the optical disk drive 7 If you are not installing another optical disk drive add a filler tray to the empty bay slot see Installing a filler tray on page 99 ENWW Removing and installing components 101 ...

Page 114: ...y 5 Lift and hold the drive release latch at the green touch point 1 while sliding the optical disk drive into the bay 2 When the front of the drive is near its final position release the latch but continue to slide the drive inward until the latch closes and engages the drive TIP An optical drive longer than 175 mm but less than 206 mm must be installed in the middle or bottom bay Figure 5 26 Ins...

Page 115: ...6 Connect the power 1 and data 2 cables to the drive as shown in the following figure Figure 5 27 Connecting power and data cables ENWW Removing and installing components 103 ...

Page 116: ... to see that all attached SATA cables are connected to active devices An unused device can be disconnected to free up a SATA data port connector on the system board If no SATA data port connector is available on the system board move the attached SATA storage device data cables to the next available SAS data port connectors on the system board See Component locations on page 74 for connector locat...

Page 117: ...the content on the Blu ray disc all the way to the display monitor including but not limited to graphic cards and monitor adapters The HP Z400 Z600 and Z800 Workstations have been designed with this in mind nearly all configurations with currently available HP Professional Displays are compliant Older HP xw4600 and xw9400 Workstation configurations may not have fully compliant paths based on the i...

Page 118: ...rive 1 Disconnect power from the workstation see Predisassembly procedures on page 77 2 Remove the side access panel see Removing the side access panel on page 79 3 Remove the expansion card support and any card cables that might interfere with slot load assembly removal 4 Remove the airflow guide see Removing the airflow guide on page 80 5 Disconnect the slot load optical disk drive data cable fr...

Page 119: ...tical drive power connector as shown in the following figure Figure 5 30 Disconnecting chassis power cable from optical disk drive power cable 7 If a hard disk drive is installed disconnect its power and data cables ENWW Removing and installing components 107 ...

Page 120: ...sis 2 as shown in the following figure TIP Push on the slot load assembly from the inside of the chassis Figure 5 31 Removing the slot load assembly 9 Disconnect the power data cable from the slot load optical disk drive Figure 5 32 Disconnecting the power data cable from the drive 108 Chapter 5 Replacing components ENWW ...

Page 121: ...d drive latches 1 tilt the slot load optical disk drive 2 and lift it from the carrier 2 as shown in the following figure Figure 5 33 Removing the optical disk drive from the carrier ENWW Removing and installing components 109 ...

Page 122: ...ght interfere with slot load assembly installation 2 Remove the airflow guide see Removing the airflow guide on page 80 3 Insert the optical disk drive in the carrier at an angle 1 Rotate the drive vertical and then push it down until it snaps into place 2 Figure 5 34 Install the optical disk drive in the carrier 110 Chapter 5 Replacing components ENWW ...

Page 123: ...nect the power data cable to the optical disk drive TIP Place excess cabling in the slot load optical bay Figure 5 35 Connecting the power data cable to the drive ENWW Removing and installing components 111 ...

Page 124: ...ad assembly into the chassis past the latch Release the latch and then slide the assembly further into the chassis until it snaps into place 2 as shown in the following figure NOTE Install the slot load optical bay with the slot load drive at the top Figure 5 36 Installing the slot load assembly 112 Chapter 5 Replacing components ENWW ...

Page 125: ...to the system board connector as shown in the following figure TIP Route the data cable along the system board Figure 5 38 Connecting the data cable to the system board NOTE See Installing a hard disk drive in the slot load optical bay on page 127 if you are installing a hard disk drive in the slot load optical bay 8 Reassemble the workstation and then replace the side access cover ENWW Removing a...

Page 126: ...tical drive bay requires an optional adapter kit The hard drives blind mate direct connect to chassis mounted connectors so manual cable connections may be avoided This section includes these topics Topic Removing a hard disk drive from the hard drive bay on page 115 Installing a hard disk drive in the hard drive bay on page 117 Removing a hard disk drive from the slot load optical bay on page 122...

Page 127: ...ide access panel see Removing the side access panel on page 79 3 Press the hard drive carrier release latch at the green touch point and rotate the handle outward 1 Pull the drive carrier out of the hard drive bay 2 as shown in the following figure Figure 5 39 Removing the drive carrier from the chassis ENWW Removing and installing components 115 ...

Page 128: ...rier rails 1 tilt the drive outward 2 carefully separate the lower carrier rails 3 and then remove the drive from the carrier as shown in the following figure Figure 5 40 Removing the drive from the carrier 116 Chapter 5 Replacing components ENWW ...

Page 129: ...t SATA data port connector zero SAS hard drive cables are plugged into SAS data port connectors on the system board starting at SAS data port connector zero If the last highest drive bay number hard drive plugged in is SAS cables from empty hard drive bays are plugged into SAS data port connectors on the system board If the last highest drive bay number hard drive plugged in is SATA cables from em...

Page 130: ...page 77 2 Remove the side access panel see Removing the side access panel on page 79 3 Select the proper drive bay SATA or SAS in which to install the drive Use the hard disk drive installation order shown in the following figure Figure 5 41 Selecting a drive bay 118 Chapter 5 Replacing components ENWW ...

Page 131: ...ive carrier release latch at the green touch point and rotate the handle outward 1 Pull the drive carrier out of the hard drive bay as shown in the following figure 2 Figure 5 42 Removing the drive carrier from the chassis ENWW Removing and installing components 119 ...

Page 132: ...he drive mounting holes and release the rails to secure the lower end of the drive in place Figure 5 43 Installing the drive in the carrier 6 Carefully separate the upper hard drive carrier rails 2 and then rotate the drive upright 3 as shown above Align the carrier pins with the drive mounting holes and release the rails to secure the upper end of drive in place 120 Chapter 5 Replacing components...

Page 133: ...ly seat the connectors and to securely retain the hard drive If the handle is closed prematurely the proper connection is not made and the hard drive is not retained properly Figure 5 44 Installing the drive in the chassis NOTE Ensure that the data cable for the selected bay is connected to the proper data port connector see Hard disk drive cable configuration on page 117 8 Reinstall all removed c...

Page 134: ...the expansion card support and any card cables that might interfere with slot load assembly removal 5 Disconnect the optical drive power cable from the chassis power cable and the optical drive data cable from the system board see Removing the slot load optical disk drive on page 106 6 Disconnect the slot load drive data cable from the system board connector as shown in the following figure Figure...

Page 135: ...e Figure 5 46 Disconnecting chassis power cable from hard disk drive connector 8 Disconnect the data cable from the hard drive 1 and from the system board connector 2 as shown in the following illustration Figure 5 47 Disconnecting the data cable from the hard drive ENWW Removing and installing components 123 ...

Page 136: ...nect the chassis power cable from the hard drive power connector as shown in the following figure Figure 5 48 Disconnecting chassis power cable from hard drive connector 124 Chapter 5 Replacing components ENWW ...

Page 137: ...out of the chassis 2 as shown in the following figure TIP Push on the slot load assembly from the inside of the chassis Figure 5 49 Removing the slot load assembly 11 Remove the four Torx slotted screws that secure the drive in the slot load bay as shown in the following figure Figure 5 50 Removing the drive screws ENWW Removing and installing components 125 ...

Page 138: ...12 Remove the hard drive from the slot load optical drive carrier as shown in the following figure Figure 5 51 Removing the hard drive from the carrier 126 Chapter 5 Replacing components ENWW ...

Page 139: ...e 106 for details 3 Place the hard drive in the slot load carrier at an angle and push it into the carrier as shown in the following figure Figure 5 52 Positioning the drive in the carrier 4 Rotate the hard drive flat and adjust its position so the drive holes align with the carrier holes Fasten the drive in the carrier with the four Torx slotted screws supplied with the disk drive as shown in the...

Page 140: ...ont of the carrier is near its final position release the latch but continue to slide the carrier inward until the latch closes and engages the carrier 2 NOTE Install the slot load optical bay with the slot load drive at the top Figure 5 54 Installing the slot load assembly in the chassis 128 Chapter 5 Replacing components ENWW ...

Page 141: ...cable to the hard drive power connector as shown in the following figure TIP Place excess cabling in the slot load bay Figure 5 55 Connecting chassis power cable to hard drive connector ENWW Removing and installing components 129 ...

Page 142: ...hown in the following illustration If the hard disk drive is SAS attach a SATA SAS adapter to the drive before connecting the data cable TIP Route the data cable along the system board Figure 5 56 Connecting the hard drive data cable to the drive 130 Chapter 5 Replacing components ENWW ...

Page 143: ...econnect the optical disk drive data cable to the system board NOTE The optical disk drive power data cable is still connected to the optical disk drive Figure 5 58 Connecting optical disk drive data cable to system board 10 Reinstall all removed components and reconnect any cables that have been disconnected ENWW Removing and installing components 131 ...

Page 144: ... the side access panel on page 79 3 Remove the airflow guide see Removing the airflow guide on page 80 4 Remove the expansion card support see Removing the expansion card support on page 82 5 Disconnect the power and data cables from the rear of the hard drive as shown in the following figure Figure 5 59 Removing the power and data cables 132 Chapter 5 Replacing components ENWW ...

Page 145: ...sis as shown in the following figure 2 Figure 5 60 Removing the drive from the ODD bay 7 Carefully squeeze the ends of the rails together 1 and then slide the drive out of the carrier 2 as shown in the following figure Figure 5 61 Removing the drive from the carrier ENWW Removing and installing components 133 ...

Page 146: ...rails 1 and remove the hard drive 2 as shown in the following figure Figure 5 62 Removing the rails 9 Reinstall all removed components and reconnect any cables that have been disconnected 134 Chapter 5 Replacing components ENWW ...

Page 147: ... the airflow guide on page 80 4 Remove the expansion card support see Removing the expansion card support on page 82 5 Carefully separate the carrier rails 1 set the drive between them while aligning the pins with the drive mounting holes 2 and then release the rails to secure them onto the drive 3 as shown in the following figure Figure 5 63 Installing the carrier rails 6 Slide the drive into the...

Page 148: ...ay cage until it reaches the release latch b Pull the latch 1 and slide the drive carrier past the latch into the chassis c Release the latch and then slide the assembly further into the chassis until it snaps into place 2 Figure 5 65 Installing the drive carrier in the ODD bay 136 Chapter 5 Replacing components ENWW ...

Page 149: ...s how to install two small form factor SFF hard drives in the workstation optical drive bay and how to connect the hard drive cables Installing the hard drives 1 Disconnect power from the workstation see Predisassembly procedures on page 77 2 Remove the side access panel see Removing the side access panel on page 79 3 Remove the airflow guide see Removing the airflow guide on page 80 4 Remove the ...

Page 150: ... shown above Align the four pins on the rails with the holes in the hard drive and then snap the rails into place 9 Carefully squeeze the green tabs 1 while sliding the drive with rails into the drive bracket 2 as shown in the following figure Figure 5 68 Installing the drive in the optical bay bracket 138 Chapter 5 Replacing components ENWW ...

Page 151: ...the following figure When the front of the bracket is near its final position release the latch but continue to slide the bracket inward until the latch closes and engages the bracket Figure 5 69 Installing the bracket in the optical bay Repeat the steps above to install a second drive ENWW Removing and installing components 139 ...

Page 152: ...ATA ports are available move all optical devices to the SAS data ports To locate connectors on the system board see the service label on the side access panel To connect the hard drive cables 1 Use the following figure to connect the supplied Y adapter power cable to the power connectors on the SFF hard drives 1 Figure 5 70 Connecting the power 2 Use the previous figure to locate the optical devic...

Page 153: ...er from the workstation see Predisassembly procedures on page 77 2 Remove the side access panel see Removing the side access panel on page 79 3 Remove the expansion card support see Removing the expansion card support on page 82 4 Remove the airflow guide see Removing the airflow guide on page 80 5 Disconnect any auxiliary power cables attached to the expansion cards as shown in the following figu...

Page 154: ... Remove the cables from the retention hook on the expansion card guide front fan holder 5 as shown in the following figure Figure 5 72 Removing the graphics cable 142 Chapter 5 Replacing components ENWW ...

Page 155: ...9 Disconnect the front system fan power cable from the system board as shown in the following figure Figure 5 73 Disconnecting the fan cable ENWW Removing and installing components 143 ...

Page 156: ... as shown in the following figure Figure 5 74 Removing the expansion card guide front fan holder from the chassis 11 Rotate the assembly 2 and then lift it out of the chassis 3 TIP Move any cables that might be in the way so that you can easily tilt and remove the assembly 144 Chapter 5 Replacing components ENWW ...

Page 157: ...sitioning the expansion card guide front fan holder into the chassis make sure there are no cables between the fans and the chassis mounting wall All workstation cables should be located under the card guide TIP To engage the hooks you might have to press down firmly on the card guide fan holder to overcome cable resistance 3 Rotate the assembly up until it snaps into place 2 4 Connect the cooling...

Page 158: ...ing the side access panel on page 79 3 Remove the expansion card support see Removing the expansion card support on page 82 4 Remove the airflow guide see Removing the airflow guide on page 80 5 Disconnect the rear system fan assembly cable connector from the system board as shown in the following figure NOTE There is a single cable connector for the dual fan assembly Figure 5 75 Removing the rear...

Page 159: ...x T 15 driver to remove the four rear system fan assembly Torx screws and then remove the assembly from the rear of the chassis Figure 5 76 Removing the rear system fans ENWW Removing and installing components 147 ...

Page 160: ... open for access place the rear system fan assembly in the chassis Use a Torx T15 driver to secure the rear fan assembly in the chassis with four screws as shown in the following figure Figure 5 77 Installing the rear system fan assembly 148 Chapter 5 Replacing components ENWW ...

Page 161: ...Connecting the rear system fan assembly cable 3 Reassemble the workstation and then replace the side access panel Installing a second front system fan 1 Remove the expansion card guide front fan holder see Removing the expansion card guide front fan holder on page 141 ENWW Removing and installing components 149 ...

Page 162: ...ure 5 79 Orienting the fan in the fan holder 3 Insert the fan cable under the fan holder hooks 1 as shown in the following figure Rotate the fan near the retention tab and press it until it snaps into place in the fan holder 2 Figure 5 80 Inserting the fan in the holder 150 Chapter 5 Replacing components ENWW ...

Page 163: ...amps as shown in the following figure Figure 5 81 Routing the fan cable 5 Install the expansion card guide front fan holder in the chassis see Installing the expansion card guide front fan holder on page 145 ENWW Removing and installing components 151 ...

Page 164: ... the graphics auxiliary power cables in the retention hook as shown in the following figure Figure 5 82 Replacing the graphics auxiliary power cables in the retention hook 152 Chapter 5 Replacing components ENWW ...

Page 165: ...ary power connectors into the expansion card guide storage receptacles as shown in the following figure Figure 5 83 Replacing the graphics auxiliary power cables in the storage pocket ENWW Removing and installing components 153 ...

Page 166: ...hown in the following figure If there is only one fan connect its cable to the inner most connector Figure 5 84 Connecting the fan cable 9 Reinstall all removed components and reconnect any cables that have been disconnected 154 Chapter 5 Replacing components ENWW ...

Page 167: ...ove the side access panel see Removing the side access panel on page 79 3 Remove the airflow guide see Removing the airflow guide on page 80 4 Grasp the sides of the memory fan assembly 1 and then use your index fingers to press the memory fan assembly release tabs 2 as shown in the following figure Figure 5 85 Releasing the memory fan assembly ENWW Removing and installing components 155 ...

Page 168: ...5 Lift the memory fan assembly upward out of the chassis as shown in the following figure Figure 5 86 Removing the memory fan assembly 156 Chapter 5 Replacing components ENWW ...

Page 169: ...own in the following figure Figure 5 87 Installing the memory fan assembly 2 Press the release tabs at the green touch points with the index fingers while grasping the side of the fan assembly with the remaining fingers Carefully lower the fan assembly into the chassis until it clicks into place 2 ENWW Removing and installing components 157 ...

Page 170: ...Ms Memory configuration from 1 GB to 192GB Total DIMM count Independent channels per processor Single processor Dual processor Single Two Four Dual Four Eight Three Six Twelve In dual processor configurations the workstation can be configured for NUMA or non NUMA modes No support for mirroring No support for DIMM sparing NOTE Do not intermix unbuffered ECC with registered DIMMs For maximum perform...

Page 171: ...nd reports a warning during POST the workstation can still be started The warning will indicate the location of the failed DIMM on the system board or memory riser If there is no way for the BIOS to obtain a valid memory configuration by disabling plugged in memory the BIOS halts with a diagnostics code for memory error five beeps and blinks ENWW Removing and installing components 159 ...

Page 172: ...ht be damaged and the workstation will not recognize the memory changes 2 Remove the side access panel see Removing the side access panel on page 79 3 Remove the airflow guide Removing the airflow guide on page 80 4 Remove the memory fans see Removing the memory fans on page 155 5 Carefully push outward on the memory slot socket levers 1 Lift the DIMM straight up and out of its socket 2 as shown i...

Page 173: ...DIMMs must be installed in a specified order depending on the workstation processor configuration Single processor configuration The illustration below shows the DIMM installation order for a single processor workstation Figure 5 89 Single processor DIMM installation order ENWW Removing and installing components 161 ...

Page 174: ...r best performance add DIMMs of the same size in pairs across CPUs 1 Disconnect power from the workstation see Predisassembly procedures on page 77 2 Remove the side access panel see Removing the side access panel on page 79 3 Remove the airflow guide see Removing the airflow guide on page 80 4 Remove the memory fans see Removing the memory fans on page 155 162 Chapter 5 Replacing components ENWW ...

Page 175: ...5 Push outward on the DIMM socket levers as shown in the following figure Figure 5 91 Opening DIMM socket levers ENWW Removing and installing components 163 ...

Page 176: ...amage align these guides properly when installing DIMMs Figure 5 92 Seating the DIMM 7 Secure the socket levers 1 as shown in the above figure 8 Reinstall all removed components and reconnect any cables that have been disconnected NOTE If you receive a DIMM related error message after you re start the workstation refer to BIOS errors and warnings on page 159 for error message information 164 Chapt...

Page 177: ...s The following table describes the workstation expansion card slots Table 5 6 Expansion card slot description and compatibility Slot Type Mechanical compatibility Electrical compatibility Slot power Maximum 11 PCIe2 x8 4 open ended x1 x4 x8 x16 x1 x4 25W 21 PCIe2 x163 x1 x4 x8 x16 x1 x4 x8 x16 75W 3 PCIe x8 4 open ended x1 x4 x8 x16 x1 x4 25W 41 PCIe2 x16 8 x1 x4 x8 x16 x1 x4 x8 25W 51 PCIe2 x164...

Page 178: ... with this NOTE A eighth slot opening in the chassis has no corresponding expansion connector on the System board This slot opening is provided for devices that require no system board card plug in capability This slot can be used for cable or connector output The cables plug into the system board Expansion card configuration restrictions for power supplies CAUTION To prevent damage the overall po...

Page 179: ...e adjacent slot empty and follow any additional workstation configuration restrictions You can also use a lower power or lower profile card between slots for optimum cooling The maximum graphics configuration with a 1110W power supply can include up to two 225 watt cards in slots two and five depending on system configuration ENWW Removing and installing components 167 ...

Page 180: ...card in a PCIe Gen2 x8 slot Install a PCIe Gen1 x8 card in a PCIe Gen1 x8 slot Install a PCIe Gen1 x4 card in a PCIe Gen1 x4 slot Install a PCIe Gen1 x1 card in a PCIe Gen1 x1 slot Install a PCI card in a PCI slot Leave as much space as possible between cards For best operational efficiency select a slot that Has more lanes electrically Has fewer lanes but is closer to your needs For example place...

Page 181: ...he side access panel on page 79 3 Remove the expansion card support see Removing the expansion card support on page 82 4 Remove all cables connected to the PCIe card 5 Clip the graphics auxiliary power connectors into the expansion card guide storage receptacles as shown in the following figure Figure 5 94 Replacing the graphics auxiliary power cables in the storage pocket ENWW Removing and instal...

Page 182: ...moving a PCIe card without a release lever lift the card out of the slot 9 If you are not installing a PCIe card install a PCI slot cover and close the expansion card retention clamp The retention clamp is secured by the expansion card support NOTE It is normal for the expansion card retention clamp to have a slight 5 10 degree angle when closed If the angle is greater than this open the clamp and...

Page 183: ...esired expansion card slot for the PCIe card See Choosing an expansion card slot on page 168 for help in selecting a slot 5 Raise the rear retention clamp by lifting the metal bar or the green lever 1 as shown in the following figure Figure 5 96 Removing the slot cover TIP Grasp the slot cover between two fingers one from the inside of the chassis and one from the outside 6 Remove the PCI slot cov...

Page 184: ...lowing figure If required by the card connect the auxiliary power cable to the card or other cables or accessories described in the card instructions See Removing the expansion card guide front fan holder on page 141 to find the storage location of the auxiliary power cables Figure 5 97 Installing a PCIe card 172 Chapter 5 Replacing components ENWW ...

Page 185: ...ns 10 Close the expansion card retention clamp by rotating it downward The retention clamp is secured by the expansion card support NOTE It is normal for the expansion card retention clamp to have a slight 5 10 degree angle when closed If the angle is greater than this open the clamp and ensure that all cards are properly seated and all the brackets are mated to the chassis then re close the clamp...

Page 186: ...tal bar or the green lever as shown in the following figure 1 Figure 5 99 Removing a PCI card 6 Lift the PCI card out of the chassis 2 TIP Store the card in an antistatic bag 7 Install a PCI slot cover and close the expansion card retention clamp The retention clamp is secured by the expansion card support NOTE It is normal for the expansion card retention clamp to have a slight 5 10 degree angle ...

Page 187: ...t see Removing the expansion card support on page 82 4 Raise the rear retention clamp by lifting the metal bar or the green lever as shown in the following figure 1 Figure 5 100 Removing the slot cover 5 Lift the slot cover straight up to remove it from the chassis 2 TIP Grasp the slot cover between two fingers one from the inside of the chassis and one from the outside ENWW Removing and installin...

Page 188: ...t NOTE It is normal for the expansion card retention clamp to have a slight 5 10 degree angle when closed If the angle is greater than this open the clamp and ensure that all cards are properly seated and all the brackets are mated to the chassis then re close the clamp 8 Install the expansion card support see Installing the expansion card support on page 85 9 Reinstall all removed components and ...

Page 189: ...quid cooling solution 1 Disconnect power from the system Predisassembly procedures on page 77 and remove the side access panel Removing the side access panel on page 79 2 Remove the expansion card support see Removing the expansion card support on page 82 3 Remove the airflow guide with the attached liquid cooling air duct see Removing the airflow guide on page 80 as shown in the following figure ...

Page 190: ... in the following figure 1 Figure 5 103 Removing the LCS air duct b Slide the LCS air duct forward and lower it from the workstation airflow guide 2 as shown in the previous figure 5 Remove the memory fan assembly see Removing the memory fans on page 155 178 Chapter 5 Replacing components ENWW ...

Page 191: ...6 Grasp the sides of the LCS radiator cover and remove it from the radiator as shown in the following figure Figure 5 104 Removing the radiator cover ENWW Removing and installing components 179 ...

Page 192: ... a Disconnect the two cable connectors from the system board 1 as shown in the following figure Figure 5 105 Disconnecting the LCS cable harness b Disconnect the LCS cable harness inline connector 2 as shown in the previous figure 180 Chapter 5 Replacing components ENWW ...

Page 193: ...our LCS mounting screws shown in the following figure until the screws completely disengage from the system board backplate and then lift each assembly from its CPU Figure 5 106 Loosening the LCS cold plate ENWW Removing and installing components 181 ...

Page 194: ...b Gently twist the cold plate 1 and remove it from the retention ring 2 as shown in the following figure Figure 5 107 Removing the cold plate 182 Chapter 5 Replacing components ENWW ...

Page 195: ...th attached LCS radiator from the chassis see Removing the rear system fan assembly on page 146 as shown in the following figure Figure 5 108 Removing the rear system fan assembly with LCS radiator ENWW Removing and installing components 183 ...

Page 196: ...LCS radiator b Separate the radiator from the rear system fan assembly as shown in the previous figure 11 Reinstall the CPU heatsinks see Installing the CPU heatsink on page 201 12 Reinstall the rear system fan assembly see Installing the rear system fan assembly on page 148 13 Reinstall all removed components and reconnect any cables that have been disconnected 184 Chapter 5 Replacing components ...

Page 197: ...move the rear system fan assembly from the chassis see Removing the rear system fan assembly on page 146 Set aside the mounting screws for later reuse 5 Remove the CPU heatsinks see Removing the CPU heatsink on page 199 6 Attach the LCS radiator to the rear system fan assembly a Align the radiator with the holes in the rear system fan mounting plate b Fasten the radiator to the rear system fan mou...

Page 198: ...etention screw see Installing the CPU heatsink on page 201 TIP For convenience start with the rear CPU Tighten the retention ring screw only one or two turns to keep its corner in place while allowing the rest of the ring to move Figure 5 111 The retention ring screws 186 Chapter 5 Replacing components ENWW ...

Page 199: ...e LCS assembly into the chassis through the rear system fan opening from the rear of the chassis as shown in the following figure Figure 5 112 Inserting the LCS assembly ENWW Removing and installing components 187 ...

Page 200: ...g the protective cap b If reinstalling a cold plate that you removed apply thermal compound to the top CPU surface see Installing the CPU heatsink on page 201 c Slightly lift the LCS cold plate retention ring align the cold plate tabs with the slots in the retention ring and slip the cold plate through 1 as shown in the following figure 188 Chapter 5 Replacing components ENWW ...

Page 201: ...itioned horizontally as shown in the figure Figure 5 114 Aligning the LCS cold plate e Press down on the retention ring while twisting the cold plate slightly to make sure it is locked into the retention ring CAUTION Do not scratch the system board while maneuvering the cold plate assembly or you might damage components ENWW Removing and installing components 189 ...

Page 202: ...f Tighten the four cold plate retention screws see Installing the CPU heatsink on page 201 Figure 5 115 Tightening the cold plate screws 190 Chapter 5 Replacing components ENWW ...

Page 203: ...he following figure Figure 5 116 Installing the rear system fan assembly b Rotate the bottom of the LCS assembly into the chassis opening as shown in the previous figure CAUTION Do not snag the rear system fan cable when installing the LCS assembly or you might damage the cable ENWW Removing and installing components 191 ...

Page 204: ...ng radiator to the chassis as shown in the following figure see Installing the rear system fan assembly on page 148 Figure 5 117 Installing the LCS radiator rear system fan assembly 11 Connect the LCS cable harness connectors 192 Chapter 5 Replacing components ENWW ...

Page 205: ...ar and then front LCS cable harness connectors to the system board 1 as shown in the following figure Figure 5 118 Connecting the LCS cable harness b Connect the LCS cable harness inline connector to the rear system fan connector 2 as shown in the previous figure ENWW Removing and installing components 193 ...

Page 206: ... LCS radiator cover with the radiator as shown in the following figure Figure 5 119 Installing the radiator cover b Press the cover onto the radiator until it snaps into place as shown in the previous figure 194 Chapter 5 Replacing components ENWW ...

Page 207: ...mory fan assembly under the LCS cooling hoses as shown in the following figure Figure 5 120 Installing the memory fan assembly b Install the memory fan assembly in the chassis see Installing the memory fans on page 157 ENWW Removing and installing components 195 ...

Page 208: ...to the workstation airflow guide as shown in the following figure Figure 5 121 Installing the LCS air duct b Slide the LCS air duct back into the airflow guide until it snaps into place as shown in the previous figure 196 Chapter 5 Replacing components ENWW ...

Page 209: ... fully seated as shown in the figure below Figure 5 122 Positioning the LCS air duct For proper installation the LCS duct tabs sit above the surface of the main airflow guide as shown in the following figure ENWW Removing and installing components 197 ...

Page 210: ...t see Installing the expansion card support on page 85 NOTE Before you install the expansion card support when the LCS air duct is installed in the airflow guide you must install the air flow guide 17 Reinstall all removed components and reconnect any disconnected cables 198 Chapter 5 Replacing components ENWW ...

Page 211: ...see Removing the memory fans on page 155 5 Remove the airflow guide see Removing the airflow guide on page 80 6 Slowly and evenly loosen one pair of diagonally opposite screws 1 from the CPU until the screw shanks disengage from the system board and then loosen the remaining pair 2 as shown in the following figure CAUTION Do not fully loosen one screw and then move on to the next Instead loosen al...

Page 212: ...igure 5 124 Disconnecting the heatsink fan cable 8 Lift the CPU heatsink out of the chassis 2 9 Use alcohol and a soft cloth to clean the thermal interface residue from the CPU and the heatsink allowing the alcohol on the CPU and CPU heatsink to dry completely 200 Chapter 5 Replacing components ENWW ...

Page 213: ...s in the system board and carefully place the heatsink on the CPU Ensure that the heatsink is placed properly with the fans positioned toward the front of the workstation CAUTION Do not overtighten the heatsink screws If you overtighten them you might strip the threads in the system board tray Do not fully tighten one screw and then move on to the next Instead tighten all screws a little at a time...

Page 214: ... heatsink fan connector to the system board Figure 5 125 Connecting the heatsink fan cable 6 Reinstall all removed components and reconnect any cables that have been disconnected 202 Chapter 5 Replacing components ENWW ...

Page 215: ...y fan assembly see Removing the memory fans on page 155 6 Remove the CPU heatsink see Removing the CPU heatsink on page 199 7 Raise the CPU socket lever 1 and then open the cover 2 as shown in the following figure Figure 5 126 Removing a CPU CAUTION The CPU socket contacts and pads are extremely fragile Do not touch the CPU socket contacts or the gold pads underneath the CPU Use extreme care and h...

Page 216: ...heatsink on page 199 6 Remove the CPU see Removing a CPU on page 203 7 Using extreme care fully raise the CPU socket lever and cover CAUTION The CPU socket contacts are delicate To avoid bending the contacts use extreme care when installing the CPU in the socket 8 If you are adding a second CPU to a single processor system remove the plastic cover from the second CPU socket 9 Align the notches in ...

Page 217: ... CPU heatsink see Installing the CPU heatsink on page 201 for installation details 12 Reinstall all removed components and reconnect any cables that have been disconnected ENWW Removing and installing components 205 ...

Page 218: ...Removing the airflow guide on page 80 5 Remove the memory fan assembly see Removing the memory fans on page 155 6 Remove the front system fan assembly see Removing the expansion card guide front fan holder on page 141 7 Remove expansion boards and graphics cards see Removing a PCIe card on page 169 Removing a PCI card on page 174 TIP Make a note of the cable connections before disconnecting them f...

Page 219: ...e chassis far enough to clear the system board see Removing an optical disk drive from the optical drive bay on page 100 Place the optical drive cables in the bottom optical drive bay The following figure presents an example of these steps ENWW Removing and installing components 207 ...

Page 220: ...ace the CPU memory power and rear system fan cables over the chassis edge TIP Use the CPU and memory power cables to hold up the shorter rear system fan cable The following figure presents an example of these steps 208 Chapter 5 Replacing components ENWW ...

Page 221: ...cables are clear of the bottom of the chassis see Removing the system board on page 206 2 Tilt the system board and lower it into the chassis ensuring that all standoffs engage the chassis keyholes Ensure that the system board connectors engage correctly with the rear I O panel 3 Push back on the board while maintaining downward pressure on the board so all standoffs remain engaged CAUTION Do not ...

Page 222: ...AUTION Before removing the battery back up the CMOS settings in case they are lost when the battery is removed To back up the CMOS settings select the Save to Diskette option in the Computer Setup F10 Utility NOTE Do not dispose of batteries battery packs and accumulators with general household waste Removing the battery 1 Disconnect power from the workstation see Predisassembly procedures on page...

Page 223: ...5 Rotate the battery enough to get beyond the latch and then lift it straight up as shown in the following figure Figure 5 128 Removing the battery ENWW Removing and installing components 211 ...

Page 224: ...press gently until it snaps into place 3 Reinstall all removed components and reconnect any cables that have been disconnected Product recycling HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For information about recycling HP components or products see http www hp com go recycle 212 Chapter 5 Replacing components ENWW ...

Page 225: ...upport on page 214 Locating ID labels on page 214 Locating warranty information on page 215 Diagnosis guidelines on page 216 Troubleshooting checklist on page 217 HP troubleshooting resources and tools on page 219 Troubleshooting scenarios and solutions on page 223 Self troubleshooting with HP Vision Field Diagnostics on page 234 Diagnostic codes and errors on page 244 ENWW 213 ...

Page 226: ...r supply BIST status if applicable NOTE When calling in for service or support you might be asked for the Product Number example PS988AV of the workstation If the workstation has a Product Number it is generally located next to the 10 or 12 digit Serial Number of the workstation NOTE On most models the serial number and product number labels can be found on the top panel or side of the workstation...

Page 227: ... located next to the serial number The COA is used for Windows preinstalled systems only and is generally located on the top panel or side of the workstation near the serial number label On some workstations it is located on the bottom of the workstation Locating warranty information To locate base warranty information see http www hp com support warranty lookuptool To locate an existing Care Pack...

Page 228: ...led operating system check to be sure that it is supported on your system by visiting http www hp com go quickspecs Verify that the monitor is turned on and the green monitor light is on Note that not all monitors are equipped with LED lights to indicate their functionality Turn up the brightness and contrast controls of the monitor if the monitor is dim If the workstation has multiple video sourc...

Page 229: ...work plug another workstation with a different cable into the network connection There might be a problem with the network plug or cable If you recently added new hardware remove the hardware and verify if the workstation functions properly If you recently installed new software uninstall the software and verify if the workstation functions properly If the screen is blank plug the monitor into a d...

Page 230: ...figure the workstation Are all necessary device drivers installed Have all printer drivers been installed for each application Have you removed diskettes optical disks and USB drive keys from the drives before powering on the workstation Are you running the latest version of BIOS drivers and software 218 Chapter 6 Diagnostics and troubleshooting ENWW ...

Page 231: ...y clicking Start Help and Support The interface also provides customized help and support links to the HP Web site related to your HP Workstation NOTE The customized HP Help and Support Center is not available on Windows XP Professional x64 Edition or on Linux NOTE Currently HP Help and Support Center does not work on Windows Vista E support Online access and support resources include Web based tr...

Page 232: ...g your case ID the support hours for your location and the estimated time of response For more information about HP Instant Support and Active Chat and how to use them visit http www hp com hps hardware hw_professional html NOTE This feature is not available on Windows XP Professional x64 Edition or on Linux Customer Advisories Customer and Security Bulletins and Customer Notices To find advisorie...

Page 233: ...hold any key If the system beeps then your keyboard is operating correctly Check all cables for loose or incorrect connections Wake the workstation by pressing any key on the keyboard or the power button If the system remains in suspend mode shut down the system by pressing and holding the power button for at least four seconds then press the power button again to restart the system If the system ...

Page 234: ...ion_manuals Customizing the monitor display You can manually select or change the monitor model refresh rates screen resolution color settings font sizes and power management settings To do so right click the desktop then click Properties to change display settings For more information see the online documentation provided with the graphics controller utility or the documentation that came with yo...

Page 235: ...e normal Windows shutdown procedure 3 Restart the workstation using the power button Workstation date and time display is incorrect Real time clock RTC battery might need replacement 1 Reset the date and time in the Control Panel 2 Replace the RTC battery Workstation appears to pause periodically Network driver is loaded and no network connection is established Establish a network connection or us...

Page 236: ...rd drive LED turns green then perform the following procedures OR 1 To find a faulty device remove all devices one at a time a Disconnect AC power to the workstation b Remove a device c Reconnect AC power and power on the workstation 2 Repeat this process until the faulty device is identified Remove the graphics card last Replace the faulty device 3 If no faulty device is found replace the system ...

Page 237: ...ve the power supply 3 If necessary disconnect the PCIe power cable from the graphics card 4 Plug in AC power and verify the following If the green BIST LED on the rear of the workstation is illuminated and the fan is spinning the power supply is functional If the green BIST LED is not illuminated or the fan is not spinning replace the power supply See the Rear panel components section of this serv...

Page 238: ...etermine whether a device is causing the problem by performing the following a Disconnect AC power b Remove all attached devices c If necessary disconnect the PCIe power cable from the graphics card d Power on the workstation If the system enters the POST perform the following a Power off the workstation b Replace one device at a time and repeat this procedure until a failure occurs c Replace the ...

Page 239: ... space on the diskette Use another diskette Diskette write control is enabled Use the Computer Setup F10 Utility to verify the storage security feature disabled settings Diskette is damaged Replace the damaged disk Cannot format diskette Invalid media reported When formatting a disk in MS DOS you might need to specify diskette capacity For example to format a 1 44 MB diskette enter the following c...

Page 240: ...oot Order Removable media boot has been disabled in Computer Setup Run the Computer Setup F10 Utility and enable Removable Media Boot in Storage Storage Options Diskette MBR validation is enabled Run the Computer Setup F10 Utility and disable Diskette MBR Validation in Storage Storage Options Solving hard drive problems Table 6 4 Hard drive problems Problem Cause Solution Hard drive error occurs H...

Page 241: ...e is newly installed enter Setup and try adding a POST delay under Advanced Power On Drive responds slowly immediately after power up Run the Computer Setup F10 utility and increase the POST Delay in Advanced Power On Options Nonsystem disk or NTLDR missing message System is trying to start from a nonbootable diskette Remove the diskette from the drive System is trying to start from a damaged hard...

Page 242: ... during startup 2 Using the keyboard arrow keys select Enable VGA Mode and then press Enter 3 For Windows double click the Display icon in the Control Panel and then select the Settings tab 4 Use the sliding control to reset the resolution The display works properly during the POST but goes blank when the operating system starts The display settings in the operating system are incompatible with yo...

Page 243: ...r degaussing coil has been activated None It is normal for the degaussing coil to be activated when the monitor is powered on Clicking noise coming from inside a CRT monitor Electronic relays have been activated inside the monitor None It is normal for some monitors to make a clicking noise when turned on and off when going in and out of Standby mode and when changing resolutions High pitched nois...

Page 244: ...ted or disconnect headphones or external speakers Volume is muted 1 From the Control Panel select Sound Speech and Audio Devices and then select Sounds and Audio Devices 2 Deselect the Mute checkbox Computer is in Standby mode Press the power button to resume from Standby mode Noise or no sound comes out of the speakers or headphones 1 If you are using digital speakers that have a stereo jack and ...

Page 245: ...ion Printer does not print Printer is not turned on and online Turn the printer on and be sure it is online The correct printer driver for the application is not installed 1 Install the correct printer driver for the application 2 Try printing using the MS DOS command DIR C printer port Replace printer port with the address of the printer used If the printer works reload the printer driver If you ...

Page 246: ...sor information Storage device information and configuration Graphics audio communications information and configuration And more Comprehensive list of diagnostic test available with new added features Highly configurable testing options quick complete custom interactive non interactive Specific failing memory DIMM identification Tests video card memory Launches DST Smart tests for both SATA and S...

Page 247: ... Other tabs provide additional information including diagnostic test options and test results The information in each screen of the utility can be saved as an html file and stored on a diskette or USB flash drive Use HP Vision Field Diagnostics to determine if all the devices installed on the workstation are recognized by the system and functioning properly Running tests is optional but recommende...

Page 248: ...oes not boot to the CD in the optical drive or to the USB flash drive you may need to change the boot order You may use the Computer Setup F10 utility to change the boot order or you may press F9 to select the appropriate boot device 12 At the boot menu select either the HP Vision Field Diagnostics utility to test the various hardware components in the computer or the HP Memory Test utility to tes...

Page 249: ...agnostic utilities on a DVD 3 Enable the workstation to boot from DVD 4 Turn off the workstation and restart it with the DVD installed in the optical drive The workstation will boot to the DVD and initiate the HP Vision Field Diagnostics utility 5 Follow the HP Vision Field Diagnostic prompts to troubleshoot the workstation Using the HP Memory Test utility This section describes how to access the ...

Page 250: ... disk or a USB key drive Survey tab The Survey tab shows your system hardware information organized into eleven Categories for example Processors and device instances for example Processor 1 The amount of information displayed can be controlled by selecting a combination of View Level and Category The View Levels include Overview shows high level summary of the system hardware This is the default ...

Page 251: ...ta that doesn t belong to any other Category Processors Shows system processors Storage Shows mass storage devices such as floppy drives optical drives SATA SAS hard disk drives and controllers as well as any RAID arrays System Shows information about motherboard devices such as fans and cables ENWW Self troubleshooting with HP Vision Field Diagnostics 239 ...

Page 252: ...he CD or USB flash drive and select HP Memory Test from the boot menu The Duration of Test options control the duration of the test sequence The following options are available Number of loops A test selection will run once by default Enter a positive number to make a test selection run many times Total test time hours minutes Alternatively the test selection can be set to run for a specified amou...

Page 253: ...r the amount of time in minutes 5 Click the Start Test button to start the testing The Status tab which allows you to monitor the progress of the tests is automatically displayed during the testing process When the tests are complete the Status tab shows whether the devices passed or failed 6 If errors are found go to the Errors tab to display detailed information and recommended actions ENWW Self...

Page 254: ...button to immediately terminate all currently running tests History tab The History tab shows the history of the past test executions The History Log displays all tests that have been executed the number of times of execution the number of times failed the date each test was executed and the time it took to complete each test The Clear History button will clear the contents of the History Log The ...

Page 255: ...tion This tab includes search and index features You may also review the HP End User License Agreement EULA as well as the HP Vision Field Diagnostic application version information on this tab The various sections located here are The Vision Help section contains information on the major functions of HP Vision Field Diagnostics The Test components section provides a description of each test as we...

Page 256: ...serted diskette or USB flash drive NOTE Do not remove the diskette or USB key until you see a message indicating that the html files have been written to the media 4 Print the desired information from the storage device used to save it NOTE To exit HP Vision Field Diagnostics click the Exit Diagnostics button at the bottom of the screen Be sure to remove the USB flash drive or CD from the optical ...

Page 257: ...ated by either of the following methods A fan might be blocked or not turning The heatsink and fan assembly is not properly attached to the CPU CAUTION Internal components might be powered even when the workstation is off To prevent damage disconnect the workstation power cord before you remove a component 1 Ensure that the workstation air vents are not blocked and the cooling fan is running 2 Ope...

Page 258: ...al The problem might be on the system board Contact HP for assistance If the power supply fan does not spin or the BIST LED does not light the problem might be in the power supply Contact HP for assistance Red Power LED blinks five times once every second followed by a two second pause Five beeps Pre video memory error CAUTION Internal components might be powered even when the workstation is off T...

Page 259: ... either from the hard drive CD diskette or USB removable device for example HP Drive Key See the ROM Flash section of the Maintenance and Service Guide at http www hp com support workstation_manuals SoftPaq is a self extracting executable which contains instructions for its use that enables you to upgrade the ROM To download the Softpaq executable visit http www hp com go workstationsupport 3 The ...

Page 260: ...is properly connected to the system board 3 Check that all power supply cables are properly connected to the system board 4 Check the power supply functionality a Disconnect the AC power b Remove power supply from system chassis See Removing the power supply on page 86 for details c Plug in the AC power If the power supply fan spins and the BIST LED lights the power supply is functional The proble...

Page 261: ...nitions continued LED state LED color System status Solid or flashing Red System has experienced an error See POST error messages on page 250 None No light System is in Hibernate or is off ENWW Diagnostic codes and errors 249 ...

Page 262: ...dded remove it to find out if the problem remains 3 Clear CMOS If the message disappears there might be a problem with the expansion card 4 Replace the system board 102 System Board Failure DMA timers and so forth might be set improperly or might be defective 1 Clear the CMOS 2 Remove the expansion boards 3 Replace the system board 110 Out of memory space for option ROMs Option ROM for a device co...

Page 263: ...t and failing rank was disabled Defective memory module Replace the memory module 204 Memory module failed and user rank was disabled Improper module load Reseat the memory module correctly 205 Memory high temperature detected Insufficient memory module cooling Verify that a memory module cooling fan is installed and operating 206 Memory setup invalid Memory configured incorrectly Reconfigure the ...

Page 264: ... the keyboard with the workstation powered off 2 Check the connector for bent or missing pins 3 Be sure that none of the keys are pressed 4 Replace the keyboard 303 Keyboard Controller Error I O board keyboard controller is defective or is not set properly 1 Reconnect the keyboard with the workstation powered off 2 Replace the system board 304 Keyboard or System Unit Error Keyboard failure 1 Recon...

Page 265: ...Run the Computer Setup F10 utility 2 Verify cabling and replace defective cables if necessary 3 Clear CMOS 4 Replace the diskette drive 5 Replace the system board 605 Diskette Drive Type Error Mismatch in drive type 1 Run the Computer Setup F10 Utility 2 Disconnect any other diskette controller devices tape drives 3 Clear the CMOS 610 External Storage Device Failure External storage device is not ...

Page 266: ... system board problem contact HP Support 926 Fatal error on IOH Vtd Fatal error detected in the Intel Virtualization Technology Potential system board problem contact HP Support 927 Fatal error on DIMM in slot CPU X DIMM Y Fatal multibit ECC error detected on the DIMM in the slot labeled CPU x DIMM y where x is 0 or 1 and y is 1 6 as labeled on the system board Replace the DIMM in the identified s...

Page 267: ... requiring too much power is installed System halted Unsupported processor detected Replace the processor ERROR Mixing processors with different power requirements This is not supported System halted Mixed type processors detected Replace the processors with matched processors Invalid electronic serial number Incorrect serial number registered in the system Use the Computer Setup F10 Utility to re...

Page 268: ...on see http www hp com support workstation_manuals Maximum hard drive configurations This section lists the maximum number of hard drives supported on HP workstations for RAID configurations NOTE This section applies to internal workstation configurations that do not use add in cards and JBODs TIP Use the table values to determine workstation specific maximum number of hard drives as discussed the...

Page 269: ...s not execute Associated messages are not displayed The Intel SATA AHCI BIOS executes when you select RAID AHCI for the SATA emulation mode This BIOS is only used to support serial attached optical drives This section does not apply to configuring SATA RAID in the Linux environment For Linux SATA RAID refer to the Software RAID in Linux Workstations section in the HP Workstations for Linux User Gu...

Page 270: ... Use the arrows to highlight Advanced Power On Options and then press Enter 8 Use the up or down arrow key to highlight POST Messages 9 Use the left or right arrow key to select Enable 10 To accept the new setting press F10 11 Use the arrow keys to highlight Advanced Device Options and then press Enter 12 Use the up or down arrow key to highlight SATA RAID Option ROM Download and then press Enter ...

Page 271: ...D Level field and then press Tab 6 To display the Select dialog press Enter 7 Use the up and down arrow keys and Space to mark individual physical as members of the volume 8 To exit the Select dialog and return to the Create Volume Menu dialog press Enter 9 If appropriate use the up or down arrow key to select the Strip Size in the Strip Size field and then press Tab 10 Enter the desired volume si...

Page 272: ... workstation specific maximum number of internal SAS hard disk drives LSI MegaRAID Storage Manager MSM for Windows The following RAID configurations are supported on this workstation RAID 0 Striped disk array IS Two drive minimum Improved I O performance No fault tolerance RAID 1 Mirrored disk array IM Two drives 100 redundancy Can recover from single drive failure Improved read performance RAID 1...

Page 273: ...ct Create IS Volume Press Enter to go to the Create New Array screen 6 In the Create New Array screen use the arrow keys to select the first disk for the IS volume Then use the arrow keys to move to the RAID Disk column for this disk and press Space and or to select Yes as the value for this column If partitions are defined on the selected disk a message appears warning you that data on the disk w...

Page 274: ...primary disk for the IM volume the disk with the data you want to mirror b Use the arrow keys to move to the RAID Disk column for this disk and press Space to select Yes as the value If partitions are defined on the selected disk a message appears warning you that data on the disk will be lost when the mirrored volume is created c Press M to migrate or D to delete the data on the drive d The value...

Page 275: ...t the first disk for the IME volume b Use the arrow keys to move to the RAID Disk column for this disk and then use the or keys to select Yes as the value If partitions are defined on the selected disk a message appears warning that the data on the disk will be lost when the mirrored volume is created c Press M to migrate or D to delete the data on the drive d Use the arrow keys to select the next...

Page 276: ...ed configuration utility use the arrow keys to select an adapter 3 Press Enter to go to the Adapter Properties screen 4 In the Select New Array Type screen use the arrow keys to select New Existing Array 5 In the View Array screen use the arrow keys to select Manage Array Press Enter 6 In the Manage Array screen use the arrow keys to select Delete Array Press Enter Press Y to delete the array and ...

Page 277: ...ility without the password No password is needed to start from power on When defining a power on password only the power on password is needed to enter F10 Setup or to start from power on When defining both the setup password is needed to enter F10 setup and can be used to start from power on The power on password cannot be used to enter the F10 Setup Utility but it can be used to start from power...

Page 278: ...ar CMOS button resets CMOS values to factory defaults and erases customized information asset numbers and special settings To back up the CMOS settings run the Computer Setup F10 Utility and select Save to Diskette from the File menu 266 Chapter 8 Configuring password security and resetting CMOS ENWW ...

Page 279: ...r outlets 2 Disconnect the keyboard monitor and other external devices that are connected to the workstation 3 Remove the access panel 4 Locate the password header and jumper The password header is E49 5 Verify that the AC power cord is disconnected from the power outlet The password jumper is green so it can be easily identified 6 Remove the jumper from pins 1 and 2 7 Restart the workstation to t...

Page 280: ...mized information including passwords asset numbers and special settings To back up the CMOS settings run the Computer Setup F10 Utility and select Save to Diskette from the File menu 4 Locate press and hold the CMOS button for five seconds NOTE Verify that the AC power cord is disconnected from the power outlet The CMOS button does not clear CMOS if the power cord is connected For assistance loca...

Page 281: ...covery 4 Choose Restore Factory Settings as Default and the press F10 to accept 5 Select File Apply Defaults and Exit and then press F10 to accept 6 Reset the workstation passwords and configuration information such as the system date and time NOTE This step does not clear the passwords ENWW Clearing and Resetting the CMOS 269 ...

Page 282: ...2 mouse Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused Workstation Ethernet Pin 10 100 MbSignal 1000 Mb signal 1 2 3 4 Transmit Data Transmit Data Receive Data Unused TX RX TX RX TX RX TX RX 0 0 1 2 5 6 7 8 Unused Receive Data Unused Unused RX RX TX RX TX RX TX RX 2 1 3 3 270 Appendix A Connector pins ENWW ...

Page 283: ...eady Signal Ground Data Set Ready 7 8 9 Request to Send Clear to Send Ring Indicator Workstation USB Pin Signal 1 2 3 4 5 VDC Data Data Ground Workstation IEEE 1394a Pin Signal 1 Power 2 GND 3 TPB 4 TPB 5 TPA 6 TPA Microphone cable 1 8 inch Pin Signal 1 Tip 2 Ring 3 Shield Audio Power Ground ENWW 271 ...

Page 284: ...io_Out_Left Audio_Out_Right Ground SATA drive Pin Signal Pin Signal Pin Signal Data Cable Power Cable Power Cable S1 Ground P1 3 3V power P8 5V power S2 A P2 3 3V power P9 5V power S3 A P3 3 3V power P10 Ground S4 Ground P4 Ground P11 Reserved S5 B P5 Ground P12 Ground S6 B P6 Ground P13 12V power S7 Ground P7 5V power P14 12V power S2 and S3 differential signal pair S5 and S6 differential signal ...

Page 285: ...cable receptacles Primary signal segment S1 SIGNAL GROUND S2 TP RP S3 TP RP S4 SIGNAL GROUND S5 RP TP S6 RP TP S7 SIGNAL GROUND Secondary signal segment S8 SIGNAL GROUND S9 TS RS S10 TS RS S11 SIGNAL GROUND S12 RS TS S13 RS TS S14 SIGNAL GROUND ENWW 273 ...

Page 286: ...arge c P8 V5 c P9 V5 c P10 GROUND P11 READY LED d P12 GROUND P13 V12 precharge c P14 V12 c P15 V12 c Workstation VGA Pin Signal Pin Signal Pin Signal 1 2 3 Red Analog Green Analog Blue Analog 6 7 8 GND GND GND 11 12 13 Monitor ID DDC Serial Data Horizontal Sync 4 5 Monitor ID GND 9 10 5 VDC GND 14 15 Vertical Sync DDC Serial Clock 274 Appendix A Connector pins ENWW ...

Page 287: ...D S DATA 5 7 DDC DATA 22 T M D S CLOCK SHIELD 8 ANALOG VERT SYNC 23 T M D S CLOCK memory 9 T M D S DATA 1 24 T M D S CLOCK 10 T M D S DATA 1 11 T M D S DATA 1 3 SHIELD C1 ANALOG RED 12 T M D S DATA 3 C2 ANALOG GREEN 13 T M D S DATA 3 C3 ANALOG BLUE 14 5V POWER C4 ANALOG HORZ SYNC 15 GND C5 ANALOG GROUND Display port Pin Signal Pin Signal 1 ML_Lane 0 p 11 GND 2 GND 12 ML_Lane 3 n 3 ML_Lane 0 n 13 G...

Page 288: ...l 1 5V 7 12 V_D 13 V12_B 2 GND 8 PS_ON_L 14 V12_S 3 GND 9 PSU_ID 15 V12_S 4 GND 10 5V 16 PWROK 5 GND 11 GND 17 5V Standby 6 GND 12 V12_B 18 12V Memory power cable P2 Pin Color Signal Pin Color Signal 1 BLK GND 6 BLK YEL V12 M0 2 BLK GND 7 BLK YEL V12 M0 3 BLU PUR 5V Standby mem 8 BLK PUR 5V Standby mem 4 BLK GND 9 BLK YEL V12 M1 5 BLK GND 10 BLK YEL V12 M1 276 Appendix A Connector pins ENWW ...

Page 289: ...r cable Pin Color Signal 1 BLK GND 2 BLK GND 3 BLK RED 5V 4 BLK YEL V12 D Graphics aux power cables P10 P11 Pin Signal P10 850W Signal P11 850W Signal P10 1110W Signal P11 1110W Color 1 V12 G V12 G V12 G1 V12 G2 BLK YEL 2 V12 G V12 G V12 G1 V12 G2 BLK YEL 3 V12 G V12 G V12 G1 V12 G2 BLK YEL 4 GND GND GND GND BLK 5 GND GND GND GND BLK 6 GND GND GND GND BLK ENWW 277 ...

Page 290: ...connect a narrow 1x5 option cable connector to pins 1 3 5 and 7 only of the 2x5 connector pin 9 is not keyed on the connector 5 USB8 6 USB7 7 GND 8 GND 9 not keyed 10 Cable detect Workstation internal I USB1 P27 Pin Signal 1 5V 2 USB6 3 USB6 4 GND 5 Key no pin Workstation CPU fans P70 P71 Pin Signal 1 GND 2 12V 3 Tach1 4 PWM 5 Tach2 Workstation front system fan 1 P93 Pin Signal 1 Ground 2 12V 3 Ta...

Page 291: ...Workstation front system fan 2 P94 Pin Signal 1 GND 2 12V 3 TACH1 4 PWM1 5 TACH2 6 PWM2 Workstation rear system fans P8 Pin Signal 1 GND 2 12V 3 Tach1 4 PWM1 5 Tach2 6 PWM2 ENWW 279 ...

Page 292: ...und 5 Key no pin 22 FLP_STEP 6 Unused 23 Ground 7 Ground 24 FLP_WRTEN 8 FLP_INDEX 25 Ground 9 Ground 26 FLP_TRACK 10 FLP_MOTOR 27 Ground 11 Ground 28 FLP_WP 12 Unused 29 Ground 13 Ground 30 FLP_RD_D 14 FLP_SEL_A 31 Ground 15 Ground 32 FLP_HD_SEL 16 Unused 33 Ground 17 Ground 34 FLP_DSKCHG 280 Appendix A Connector pins ENWW ...

Page 293: ...x8 4 PCIe2 x8 4 slot J32 J32 SLOT3 PCIe x8 4 PCIe x8 4 slot J33 J33 SLOT4 PCIe2 x16 8 PCIe2 x16 8 slot J34 J34 SLOT7 PCIe2 x16 8 PCIe2 x16 8 slot J41 J41 SLOT2 PCIe2 x16 75W PCIe2 x16 75W from system board slot J42 J42 SLOT5 PCIe2 x16 75W PCIe2 x16 75W from system board slot J68 J68 Stacked keyboard mouse connector J83 J83 AUD Triple stacked audio jacks SW50 SW50 CMOS Clear CMOS switch push button...

Page 294: ...P67 SATA4 SATA5 SATA Connectors P70 P70 CPU0 FAN Primary CPU fan header P71 P71 CPU1 FAN Secondary CPU fan header P80 P87 P80 P87 SAS0 SAS7 SAS SATA connectors P91 P91 MEM FANS Memory fans connector P93 P93 FRNT FAN1 Front fan header P94 P94 FRNT FAN2 Front fan header XBT XBT BAT Battery holder XMM1 XMM12 CPU0 DIMM1 to CPU0 DIMM6 CPU1 DIMM1 to CPU1 DIMM6 Memory slots XU1 XU1 CPU0 Primary CPU socke...

Page 295: ... the alcohol evaporates quickly and does not leave a residue After cleaning always wipe the workstation with a clean lint free cloth Occasionally clean the air vents on the workstation Lint and other foreign matter can block the vents and limit the airflow Cleaning the keyboard CAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys Follow the sa...

Page 296: ...signed for cleaning monitors or a clean cloth moistened with water CAUTION Do not use sprays or aerosols directly on the screen the liquid might seep into the housing and damage a component Never use solvents or flammable liquids on the monitor because display or housing damage may result Cleaning the mouse 1 Follow the safety precautions presented Service considerations on page 68 before cleaning...

Page 297: ...chnical support Business Support Center IT Resource Center HP Service Center HP Business and IT Services Warranty information Product documentation on page 288 User and third party documentation and white papers Product notifications QuickSpecs Customer Advisories Security Bulletins Notices Product diagnostics on page 289 Diagnostics tools Audible beeps and LED code definitions Web based support t...

Page 298: ...ulatory Information guide for product Class information You can also refer to the label on the workstation chassis Accessories For complete and current information on supported accessories and components seehttp www hp com go workstations System board A diagram of the system board is located on the inside of the side access panel Also additional information is located in the Maintenance and Servic...

Page 299: ...ting of all worldwide technical support phone numbers see http www hp com support select your region and click Contact HP in the upper left corner Business Support Center BSC For software driver downloads warranty information single topic documents user manuals or service manuals see http www hp com go bizsupport IT Resource Center ITRC See http www itrc hp com for a searchable knowledge base for ...

Page 300: ...uct change notifications are also available on http www hp com go bizsupport Workstation QuickSpecs The Product Bulletin contains QuickSpecs for HP Workstations QuickSpecs provide an overall specification review of your product It includes information about its features including the operating system power supply memory CPU and many other components of the system To access the QuickSpecs seehttp w...

Page 301: ... site To use this utility refer to the appropriate section of the workstation Maintenance and Service Guide Audible beep and LED code definitions Refer to the appropriate section of the workstation Maintenance and Service Guide for detailed information about beep and Light Emitting Diode LED codes applicable to the workstation ENWW Product diagnostics 289 ...

Page 302: ...rs for the workstation To locate the current workstation BIOS on your Microsoft Windows workstation select Start Help and Support Pick a Task Use Tools to view Tools My Computer Information View general system information Operating system For information on operating systems supported on HP workstations see http www hp com go wsos 290 Appendix D Locating HP resources ENWW ...

Page 303: ...ers Installing 20 Updating 20 24 H HP Backup and Recovery 28 HP resources Locating 285 Product diagnostics 289 Product documentation 288 Product information 286 Product support 287 Product updates 290 Web links 288 M Microsoft Windows Setting up 20 Transferring files 20 monitor Windows 222 N Novell SLED Restoring 29 Setting up 22 O Operating system setup Microsoft Windows 20 Red Hat Linux 21 Opera...

Page 304: ...ws XP 27 S Software Ordering 26 Support Locating HP resources 285 U Updating the workstation First boot update 22 Updating drivers 24 Updating the BIOS 24 W Windows operating system monitor 222 Windows Vista Restoring 26 Setting up 20 Windows XP Restoring 27 Setting up 20 Workstation management Altiris Client Management Solutions 48 Dual state power button 64 FailSafe Boot Block ROM 52 Fault notif...

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