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Troubleshooting

This appendix provides specific troubleshooting information for the HP ProLiant
DL580 Generation 2 server. Use it to find details about server startup and operation
errors.

For information on LEDs and switches specific to the server, refer to Appendix E,
“System LEDs and Switches.”

For a more detailed discussion of troubleshooting techniques, diagnostic tools, error
messages, and preventative maintenance, refer to the

HP Servers Troubleshooting

Guide

included on the Documentation CD that ships with the server.

WARNING: A risk of personal injury exists from hazardous energy levels. The
installation of options and the routine maintenance and service of this product
shall be performed by individuals who are knowledgeable about the
procedures, precautions, and hazards associated with equipment containing
hazardous energy circuits.

HP ProLiant DL580 Generation 2 Server Setup and Installation Guide

H-1

HP CONFIDENTIAL

Writer: Karen Hale File Name: s-apph Troubleshooting.doc

Codename: Wave Part Number: 230835-003 Last Saved On: 6/26/03 9:52 AM

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Summary of Contents for Proliant DL580

Page 1: ...0 Generation 2 Server Setup and Installation Guide May 2003 Third Edition Part Number 230835 003 HP CONFIDENTIAL Writer Karen Hale File Name a frnt doc Codename Wave Part Number 230835 003 Last Saved On 6 26 03 9 22 AM ...

Page 2: ...ein The information in this document is provided as is without warranty of any kind and is subject to change without notice The warranties for HP products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting an additional warranty HP ProLiant DL580 Generation 2 Server Setup and Installation Guide May 2003 Third Editi...

Page 3: ...n Service xx Reader s Comments xx Chapter 1 Server Features Overview 1 3 Standard Features 1 5 Processors 1 5 Memory 1 5 PCI X Expansion Slots 1 7 Network Interface Controller 1 7 System Health Indicators 1 8 Integrated Lights Out 1 9 SCSI Support 1 10 Storage and Media Drives 1 12 HP ProLiant DL580 Generation 2 Server Setup and Installation Guide iii HP CONFIDENTIAL Writer Karen Hale File Name a ...

Page 4: ...2 2 Integrated Lights Out Standard Security Override 2 6 Integration with Insight Manager 7 2 8 Browser Support 2 8 Configuration and Operation 2 8 Chapter 3 Smart Array 5i Plus Controller Overview of Controller Features 3 1 Battery Backed Write Cache Enabler 3 3 Memory 3 4 Controller Interface 3 4 Drive Array Technology 3 4 Fault Management Features 3 5 Chapter 4 Planning the Server Installation ...

Page 5: ...els 5 12 Opening and Removing the Access Panels 5 13 Replacing the Access Panels 5 16 Processors and PPMs 5 19 Locating the Processors and PPMs 5 20 Installing a Processor and PPM 5 21 Internal Storage and Media Areas 5 28 Locating the Internal Storage and Media Drives 5 29 Drive Bays 5 30 Slimline Drive Bays 5 37 Hot Plug Fans 5 40 Locating Hot Plug Fans 5 41 Removing a Hot Plug Fan 5 42 Replacin...

Page 6: ... 19 Removing a Memory Board 6 20 Removing a DIMM 6 22 Installing a DIMM 6 23 Installing a Memory Board 6 24 Chapter 7 PCI X Technology PCI and PCI X Expansion Boards 7 1 Slot Architecture and Buses 7 2 Performance Balancing 7 3 PCI X Hot Plug Technology 7 4 PCI X Hot Plug Requirements 7 4 PCI X Hot Plug Utility 7 5 PCI X Hot Plug Button 7 5 Hot Plug PCI X Expansion Slot LEDs 7 6 Performing PCI X H...

Page 7: ...eral Devices 8 14 Connecting the Power Cord 8 16 Attaching the Cable Management Arm 8 17 Attaching the Cable Management Arm to a Square Hole Rack 8 17 Attaching the Cable Management Arm to a Round Hole Rack 8 19 Attaching the Cable Management Arm to the Server 8 21 Securing the Cables to the Cable Management Arm 8 23 Chapter 9 Server Setup Powering Up the Server 9 1 Installing an Operating System ...

Page 8: ...ing Severity Levels 10 19 Viewing the Log 10 19 Survey Utility 10 21 Appendix A Regulatory Compliance Notices Regulatory Compliance Identification Numbers A 1 Federal Communications Commission Notice A 1 Class A Equipment A 2 Class B Equipment A 2 Modifications A 3 Cables A 3 Mouse Compliance Statement A 3 Canadian Notice Avis Canadien A 4 Class A Equipment A 4 Class B Equipment A 4 European Union...

Page 9: ... Pin Remote Insight Lights Out Edition II Board D 4 Appendix E System LEDs and Switches System LEDs E 1 Front Panel LEDs E 2 Hot Plug SCSI Hard Drive LEDs E 3 Hot Plug Fan LED E 5 Hot Plug Power Supply LEDs E 6 PCI X Hot Plug LEDs E 7 Memory Board LEDs E 9 Battery Backed Write Cache Enabler E 13 QuickFind Diagnostic Display E 15 System Board Switches E 16 System Maintenance Switch SW4 E 17 System ...

Page 10: ... hardware 4 8 4 3 Removing the shipping bracket 4 9 5 1 Front panel components 5 5 5 2 Rear panel components 5 6 5 3 Locating and removing the Torx T 15 tool 5 8 5 4 Loosening the front panel thumbscrews 5 9 5 5 Extending the server from the rack 5 10 5 6 Sliding the server into the rack 5 11 5 7 Releasing the rear access panel 5 13 5 8 Opening the rear access panel 5 14 5 9 Removing the rear acce...

Page 11: ...30 Slimline drive bays 5 37 5 31 Removing a drive from bay 1 5 38 5 32 Removing a drive from bay 2 5 39 5 33 Installing a media drive 5 40 5 34 Hot plug fans 5 41 5 35 Removing a hot plug fan 5 42 5 36 Installing a hot plug fan 5 43 5 37 Power supplies 5 44 5 38 Removing a power supply or blank 5 45 5 39 Installing a redundant hot plug power supply 5 46 5 40 Connecting the power cord 5 47 5 41 Sec...

Page 12: ... server installation 8 5 8 3 Pulling the rail compression lever 8 6 8 4 Inserting the rail tabs on the rear of the rack 8 7 8 5 Inserting the rail tabs on the front of the rack 8 7 8 6 Attaching a server rail to the chassis 8 8 8 7 Locking the inner slide rails into place 8 10 8 8 Loading the server onto the rack rails 8 11 8 9 Sliding the server to the rear of the rack 8 12 8 10 Tightening the th...

Page 13: ...X Hot Plug LEDs and button E 8 E 7 Memory board LEDs E 9 E 8 BBWCE LEDs E 13 E 9 QuickFind Diagnostic Display LEDs E 15 E 10 System maintenance switch SW4 E 17 E 11 System ID switch SW7 E 20 E 12 iLO Spread Spectrum switch SW8 E 21 List of Tables 4 1 Rack Mounting Hardware 4 8 5 1 Front Panel Components 5 5 5 2 Rear Panel Components 5 6 5 3 Processors and PPMs 5 20 5 4 Internal Storage and Media D...

Page 14: ... PCI X Hot Plug LEDs E 7 E 7 Internal PCI X Hot Plug LEDs and Button E 8 E 8 Advanced ECC Standard Memory Mode E 9 E 9 Online Spare Memory Mode E 10 E 10 Single Board Mirrored Memory LEDs E 11 E 11 Hot Plug Mirrored Memory LEDs E 12 E 12 BBWCE LEDs E 13 E 13 QuickFind Diagnostic Display LEDs E 15 E 14 System Maintenance Switch SW4 E 18 E 15 System ID Switch SW7 E 20 E 16 iLO Spread Spectrum Switch...

Page 15: ...ety Information Before installing this product read the Important Safety Information document included with the server Symbols on Equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions WARNING This symbol in conjunction with any of the following symbols indicates the presence of a potential hazard The potential for injury exists if w...

Page 16: ...e This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching These symbols on power supplies or systems indicate that the equipment is supplied by multiple sources of power WARNING To reduce the risk of injury from electric shock...

Page 17: ...s guide They have the following meanings WARNING Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information IMPORTANT Text set off in this manner presents essential information to explain a...

Page 18: ...roubleshooting Guide Smart Array 5i Plus Controller and Battery Backed Write Cache Enabler User Guide Integrated Lights Out User Guide PCI Hot Plug Administration Guide Advanced Memory Protection multimedia ROM Based Setup Utility Guide PCI X Hot Plug Animation A link to the maintenance and service guide Getting Help If you have a problem and have exhausted the information in this guide you can ge...

Page 19: ...HP website has information on this product as well as the latest drivers and flash ROM images You can access the HP website at www hp com Authorized Reseller For the name of the nearest authorized reseller In the United States call 1 800 345 1518 In Canada call 1 800 263 5868 Elsewhere see the HP website for locations and telephone numbers HP ProLiant DL580 Generation 2 Server Setup and Installati...

Page 20: ...P Care Pack services This method helps ensure top performance from the start and is especially valuable for business critical environments This optional hardware installation service is available in all countries where HP has a direct or indirect service presence Service may be ordered from and directly provided by an authorized service provider or in the United States only service may be ordered ...

Page 21: ...ce controller NIC in a slot Embedded Wide Ultra3 RAID and storage solutions Unsurpassed availability and reliability features within the server protect against hardware failure or data errors that can result in downtime or critical data loss New availability features include Optional Advanced Memory Protection functionality single board mirrored memory hot plug mirrored memory Hot Add memory funct...

Page 22: ...lay for troubleshooting at the server level New rapid deployment rack rails Efficient and space saving dense form factor 4U is 17 8 cm 7 in high This chapter provides an overview of the HP ProLiant DL580 Generation 2 server features and briefly describes its maximum performance high availability server management and serviceability features Figure 1 1 HP ProLiant DL580 Generation 2 server 1 2 HP P...

Page 23: ...gy including online spare single board mirrored memory hot plug mirrored memory and Hot Add memory functionality Embedded Smart Array 5i Plus Controller with support for 64 MB fully transportable write cache Redundant hot plug fans in three zone CPU memory I O configuration each with N 1 redundancy Redundant hot plug power supplies PCI X Hot Plug Redundant ROM Optional redundant NIC The ProLiant D...

Page 24: ...y compatibility Automatic Server Recovery 2 ASR 2 Integrated Management Log IML Pre Failure Warranty on hard drives processors and memory The ProLiant DL580 Generation 2 server also features ease of use components such as Toolless serviceable chassis Toolless mountable sliding rack rails Cableless system design System health indicators on top of the front access panels QuickFind Diagnostic Display...

Page 25: ... the memory subsystem Specifically integrated Level 3 cache which is only available on the Xeon Processor MP provides a high bandwidth path to memory increasing throughput for large server workloads The ProLiant DL580 Generation 2 server features the following advanced processor technologies Support for up to four Intel Xeon Processors MP Integrated cache subsystem Level 2 Advanced Transfer cache ...

Page 26: ... spare memory Single board mirrored memory Dual board hot plug mirrored memory Hot Add functionality For more information on Hot Add functionality refer to the HP ProLiant DL580 Generation 2 and HP ProLiant ML570 Generation 2 Server Hot Add Memory booklet on www hp com For more information on Advanced Memory Protection refer to Chapter 6 Memory 1 6 HP ProLiant DL580 Generation 2 Server Setup and I...

Page 27: ...thernet NICs Fiber channel controllers HP Smart Array Controllers The fourth bus is dedicated to support the embedded Smart Array 5i Plus Controller Load balancing and PCI X Hot Plug The server s PCI X expansion slots operate across three separate buses to enable load balancing across multiple expansion boards Four hot plug slots provide enhanced availability Network Interface Controller The stand...

Page 28: ...he server Power On Standby button and LED Internal health External health Hard drives UID Unit Identification LED and button Power supplies Component LEDs visible on the rear of the server Slot based NIC activity Hot plug expansion slots power and fault status UID Unit Identification LED and button iLO management NIC activity QuickFind Diagnostic Display component LEDs visible at the top of the fr...

Page 29: ...ver no slot is needed iLO is easy to setup and easy to use iLO is always on using server auxiliary power and it is always running regardless of the state of the server iLO offers sophisticated security features including industry standard SSL The iLO Advanced can be licensed with the optional iLO Advanced Pack The iLO Advanced offers sophisticated virtual administration features iLO Standard Featu...

Page 30: ...eration 2 server ships with an internal four bay drive cage The cage supports Ultra3 Ultra4 SCSI hot plug hard drives Ultra3 Ultra4 ready SCSI backplane Internal SCSI backplane that is capable of supporting up to four drives Cableless connection to the system board Easily configured to support simplex 4x1 or duplex 2x2 mode The server ships in the duplex mode For more information on switching the ...

Page 31: ...ug tape drive Battery Backed Write Cache Enabler BBWCE Features of the BBWCE include Protects against hard boot power controller or system board failures Provides up to 64 MB write cache memory protection cache memory located on the 5i Plus Memory Module Fully transportable to another ProLiant DL580 Generation 2 server in the data center NOTE In order to easily transport protected cache data to an...

Page 32: ...ns 3 and 4 CPU zone is 2 1 redundant fans 5 6 and 7 NOTE Refer to Locating Hot Plug Fans in Chapter 5 Installing Hardware Options for an illustration of the fans and their respective zones within the server This zone configuration enables the server to withstand up to three fan failures provided that they are not within the same zone Within a zone if the primary fan fails the server generates a sy...

Page 33: ...e failure does not cause any loss of power and the failed unit can be replaced without having to power down the server or save system data Power supply features include Support for hot plug redundant capabilities with the second power supply installed optional on some models Accessible from the front of the server Hot plug power supplies also have advanced features that ease operation Auto Line Se...

Page 34: ...r includes Integrated video controller with 64 K colors at a maximum resolution of 1600 x 1200 Support for SVGA VGA and EGA graphics resolution 8 MB SDRAM video memory ROM ROM features include Redundant ROM support Software upgradeable firmware including diagnostics ROMPaq Flash Utility to upgrade system ROM Smart Components for Remote ROM flash support Enhanced Auto Configuration 1 14 HP ProLiant...

Page 35: ... a disaster recovery mechanism for mission critical servers With redundant ROM support the ProLiant DL580 Generation 2 server enables you to upgrade or configure the ROM safely For example if the server loses power during a ROM flash or if the flash process is interrupted in any way the system can be restarted with the original ROM image The server has a ROM image that acts as two separate 1 MB RO...

Page 36: ...ent PXE PXE enables servers to load and execute a network bootstrap program NBP from a PXE server and execute a pre configured image The image can be an operating system image created by software or a boot diskette image PXE makes it possible to configure or reconfigure a system remotely The NIC on the ProLiant DL580 Generation 2 server contains a PXE universal service agent When the server is con...

Page 37: ... directly from the ProLiant Essentials Foundation Pack ProLiant Essentials Scripting Toolkit The ProLiant Essentials Scripting Toolkit contains a set of MS DOS based utilities that enable you to configure and deploy servers in a customized predictable and unattended manner These utilities provide scripted server and array replication for mass server deployment They enable you to duplicate the conf...

Page 38: ... Manager 7 and the Remote Insight Lights Out Edition II RILOE II option NOTE The ProLiant DL580 Generation 2 server no longer supports the first generation RILOE board option Multi Initiator Configuration Utility The Multi Initiator Configuration Utility enables administrators to configure the Integrated Dual Channel Ultra3 SCSI controller for support of HP storage and clustering options For more ...

Page 39: ...ntation CD and the ProLiant Essentials Foundation Pack that ships with the server Diagnostic Tools The ProLiant DL580 Generation 2 server provides the following software and firmware diagnostic tools Power On Self Test POST Insight Manager 7 User diagnostics DIAGS Integrated Management Log IML Health Driver For additional information concerning HP diagnostic tools refer to the Documentation CD tha...

Page 40: ...ed to ensure that HP is prepared to provide the required level of warranty service in the destination country For information on the HP Global Warranty Notification Process contact an HP sales representative or authorized reseller or refer to the product website on www hp com Next Business Day Response Response time is based on commercially reasonable best efforts In most cases Next Business Day r...

Page 41: ...hat the system determines that the supported components have degraded below predetermined reliability thresholds within the product warranty period When the Insight Manager 7 application alerts you that a component may be eligible for Pre Failure Warranty replacement follow the on screen instructions or contact a authorized service provider in your area A yellow status indicator on the Insight Man...

Page 42: ...ory and a dedicated network interface This design makes iLO Standard independent of the host server and its operating system Remote access is provided by iLO Standard to any authorized network clients and alert notification is supported along with other server management functions Using a standard Web browser you can Remotely access the console of the host server including all text mode and graphi...

Page 43: ...to bring the server back online Remote Firmware Update This feature ensures that iLO Standard is always up to date with the latest firmware available from HP Updates to the ROM code on iLO Standard are accomplished through the browser interface Virtual Private Network VPN support When used in conjunction with VPN technology iLO Standard functionality is available around the world Reset and failure...

Page 44: ...le access rights login names client IP address restrictions and advanced password encryption Other security functions include secure password encryption tracking of all login attempts and record maintenance of all login failures 128 bit encryption The iLO Standard provides strong security for remote management in distributed IT environments Secure Sockets Layer SSL encryption up to 128 bits ensure...

Page 45: ...ndard manages the Integrated Management Log of the server that can be accessed using a standard browser even when the server is not operational This capability can be helpful when troubleshooting remote host server problems ROM Based Configuration Utility F8 This versatile system independent ROM Based Configuration Utility enables fast and easy setup of iLO Standard Virtual Graphical Remote Consol...

Page 46: ...ely Run User Diagnostics on remote host servers Apply ROMPaq upgrades to remote servers Deploy an operating system on remote servers from network drives Perform disaster recovery of failed operating systems NOTE Virtual graphical console and virtual media are optional on the ProLiant DL580 Generation 2 server These advanced features can be licensed with the optional iLO Advanced Pack HP ProLiant D...

Page 47: ...e enables login access with all privileges without a user ID and password To set the iLO Standard Security Override 1 Power down the server Refer to Powering Down the Server in Chapter 5 Installing Hardware Options 2 Extend the server from the rack Refer to Extending the Server from the Rack in Chapter 5 Installing Hardware Options 3 Open the rear access panel Refer to Opening and Removing the Acc...

Page 48: ...HP recommends the iLO Standard be disconnected from the network until the reset is complete To reset the iLO Standard Security Override 1 Power down the server Refer to Powering Down the Server in Chapter 5 Installing Hardware Options 2 Extend the server from the rack Refer to Extending the Server from the Rack in Chapter 5 Installing Hardware Options 3 Open the rear access panel Refer to Opening ...

Page 49: ...ement processors Management processors are associated with the servers in which they are installed Provides iLO Standard hyperlinks Provides a hyperlink on the server device page to launch and connect to iLO Standard easily Enables all iLO Standard to be grouped together logically and displayed on one page which provides access to iLO Standard from one point in Insight Manager 7 Browser Support Mi...

Page 50: ...upporting up to four internal drives Support for the following operating systems Microsoft Windows 2000 Microsoft Windows NT 4 0 Novell Netware 5 X and 6 X Linux Refer to the HP website for further information about Linux version support Support for the HP universal hot plug tape drive Support for drive and array movement to the Smart Array 532 Smart Array 5302 5304 and Smart Array 5i controllers ...

Page 51: ...tification Tagged command queuing Multiple logical drives per array Pre Failure Warranty and Pre Failure Notification for HP drives requires Insight Manager Easy to use Array Configuration Utility ACU and browser based Array Configuration Utility XE ACU XE Option ROM Configuration for Arrays ORCA Utility Redundant ROM 3 2 HP ProLiant DL580 Generation 2 Server Setup and Installation Guide HP CONFID...

Page 52: ...will function properly during this time although without the performance advantage of the array accelerator When the batteries are charged to 79 percent of their capacity the array accelerator is automatically enabled The battery module can be removed from the server without using any tools For detailed instructions refer to Installing the Battery Backed Write Cache Enabler in Chapter 5 Installing...

Page 53: ...port Wide Ultra3 and Wide Ultra2 SCSI devices that use low voltage differential signaling LVDS on the SCSI bus The Smart Array 5i Plus Controller and BBWCE do not support Wide SCSI 3 devices that use the single ended SE signaling protocol Drive Array Technology Drive array technology distributes data across a series of hard drives to unite physical drives into one or more logical drives This techn...

Page 54: ...r repair by the controller automatically remaps any sectors that have media faults detected either during normal operation or by auto reliability monitoring Drive parameter tracking monitors more than 15 drive operational parameters and functional tests allowing the array controller to detect drive problems and predict drive failure before it occurs This feature makes possible the Pre Failure Warr...

Page 55: ...lure alert feature can be found in the documentation for Insight Manager software and HP Management Agents This documentation is located on the Management CD NOTE An online spare will not become active and start rebuilding after a predictive failure alert because the degraded drive has not actually failed yet and is still online The online spare is activated only after a drive in the array has fai...

Page 56: ...ion 2 servers installed in a rack The following sections describe the server and site preparations required to correctly and safely install the server This preparation includes Optimum environment considerations Rack planning resources Rack warnings and cautions HP ProLiant DL580 Generation 2 Server Setup and Installation Guide 4 1 HP CONFIDENTIAL Writer Karen Hale File Name e ch4 Planning the Ser...

Page 57: ...ront door and expel warm air through the rear door Therefore the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet and the rear door must be adequately ventilated to enable the warm air to escape from the cabinet IMPORTANT Do not block the ventilation openings Compaq branded 9000 Series racks provide proper server cooling from flow through perfo...

Page 58: ...s located must not exceed 35 C 95 F Power Requirements WARNING To reduce the risk of personal injury fire or damage to the equipment do not overload the AC supply branch circuit that provides power to the rack Consult the electrical authority having jurisdiction over the wiring and installation requirements of your facility The installation of this equipment shall be in accordance with local regio...

Page 59: ...ollow any regional or national electrical wiring codes such as the International Electrotechnical Commission IEC 364 parts 1 through 7 Furthermore you must ensure that all power distribution devices used in the installation such as branch wiring and receptacles are listed or certified grounding type devices Because of the high ground leakage currents associated with multiple servers connected to t...

Page 60: ...the following information Graphical preview of properly configured racks Site planning data including power requirements cooling mandates and physical specifications Ordering information including required components part numbers and appropriate quantities Installing Rack Products video This video provides a visual overview of operations required for configuring a Compaq branded rack with rack mou...

Page 61: ...tend only one component at a time WARNING To reduce the risk of personal injury or equipment damage be sure that The leveling jacks are extended to the floor The full weight of the rack rests on the leveling jacks The stabilizers are attached to the rack for single rack installation The racks are coupled together in multiple rack installations WARNING When installing the server in a telco rack be ...

Page 62: ...ect power to the equipment CAUTION Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply UPS This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure Server Shipping Contents The contents of the server shipping box include the following ProLiant DL...

Page 63: ...rail assemblies 2 3 Rack template 2 Server rails 2 Note Cable management components are not shown in this illustration 4 8 HP ProLiant DL580 Generation 2 Server Setup and Installation Guide HP CONFIDENTIAL Writer Karen Hale File Name e ch4 Planning the Server Installation doc Codename Wave Part Number 230835 003 Last Saved On 6 26 03 9 28 AM ...

Page 64: ...ver Installation doc Codename Wave Part Number 230835 003 Last Saved On 6 26 03 9 28 AM Removing Shipping Bracket from PCI Basket To remove the shipping bracket from the PCI Basket loosen the thumbscrew 1 and remove and discard the shipping bracket 2 Figure 4 3 Removing the shipping bracket NOTE The shipping bracket is used only to secure the PCI Latches during shipment ...

Page 65: ... following resources The installation documentation that ships with the option kit The hardware installation and configuration poster that ships with the server The hardware installation and configuration labels located on the top of the front and rear access panels of the server For more information about memory installation procedures refer to Chapter 6 Memory For more information about hot plug...

Page 66: ...tion instructions Allow internal system components to cool before touching any surfaces Be sure that the power to the server is turned off and that all power cords are disconnected Allow only qualified service personnel those trained to work with products capable of producing hazardous energy levels to install options except when installing hot plug power supplies or hard drives CAUTION Electrosta...

Page 67: ...n installing system memory refer to Chapter 6 Memory Expansion Boards For more information on installing expansion boards refer to Chapter 7 PCI X Technology Hot Plug and Non Hot Plug Options ProLiant servers include both hot plug and non hot plug areas and components When installing non hot plug options upgrades or replacements you must shut off all power to the server When installing hot plug op...

Page 68: ...cords from either the electrical outlet or the server Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Hot plug options include Hot plug SCSI hard drives Hot plug fans Redundant hot plug power supplies Memory board in the hot plug mirrored memory mode o...

Page 69: ...5 Front Unit Identification button and LED 6 Internal health LED 7 External health LED 8 Power On Standby button and LED 9 SCSI hot plug hard drive bays 0 through 3 10 Primary hot plug power supply 11 Redundant hot plug power supply Note Power supplies are only redundant when both power supplies are installed HP ProLiant DL580 Generation 2 Server Setup and Installation Guide 5 5 HP CONFIDENTIAL Wr...

Page 70: ...nector 2 6 Serial connector 7 Integrated Lights Out Manager connector 8 Rear Unit Identification button and LED 9 Torx T 15 tool 10 PCI X Hot Plug slots 3 through 6 11 PCI X non hot plug slots 1 and 2 NIC is in slot 2 12 AC inlet primary 13 AC inlet two redundant 5 6 HP ProLiant DL580 Generation 2 Server Setup and Installation Guide HP CONFIDENTIAL Writer Karen Hale File Name f ch5 Installing Hard...

Page 71: ... NOTE In a new server it is only necessary to back up data after installation and configuration is complete 2 Shut down the operating system as directed in the operating system instructions 3 If the server is on press the Power On Standby button The front Power On Standby button LED turns amber 4 Disconnect all power cords 5 Disconnect any other external equipment connected to the computer The sys...

Page 72: ... remove power from the system Locating and Removing the Torx T 15 Tool Many hardware procedures in the ProLiant DL580 Generation 2 server are toolless but a few require the removal of Torx T 15 screws that have been installed for shipping or security reasons A Torx T 15 tool ships with the server for the removal of these screws To locate and remove the Torx T 15 tool 1 Locate the Torx T 15 tool on...

Page 73: ...rver from the rack 1 Loosen the thumbscrews that secure the server to the front of the rack Figure 5 4 Loosening the front panel thumbscrews HP ProLiant DL580 Generation 2 Server Setup and Installation Guide 5 9 HP CONFIDENTIAL Writer Karen Hale File Name f ch5 Installing Hardware Options doc Codename Dwarf Part Number 230835 003 Last Saved On 6 26 03 9 31 AM ...

Page 74: ...Be careful when pressing the rail release levers and sliding the component into or out of the rack The sliding rails could pinch your fingertips 5 10 HP ProLiant DL580 Generation 2 Server Setup and Installation Guide HP CONFIDENTIAL Writer Karen Hale File Name f ch5 Installing Hardware Options doc Codename Dwarf Part Number 230835 003 Last Saved On 6 26 03 9 31 AM ...

Page 75: ...at the front of both server rails and continue to slide the server into the rack Figure 5 6 Sliding the server into the rack HP ProLiant DL580 Generation 2 Server Setup and Installation Guide 5 11 HP CONFIDENTIAL Writer Karen Hale File Name f ch5 Installing Hardware Options doc Codename Dwarf Part Number 230835 003 Last Saved On 6 26 03 9 31 AM ...

Page 76: ... On Standby button sets the server to the standby position which removes power from most areas of the server However portions of the power supply and some internal circuitry remain active until the AC power cord is removed WARNING To reduce the risk of personal injury from hot surfaces allow the internal system components to cool before touching CAUTION Electrostatic discharge can damage electroni...

Page 77: ...the back of the server to turn the locking screw on the rear access panel counterclockwise to unlock the latch 1 b Pull the tab on the rear access panel toward the rear of the server until it releases 2 Figure 5 7 Releasing the rear access panel HP ProLiant DL580 Generation 2 Server Setup and Installation Guide 5 13 HP CONFIDENTIAL Writer Karen Hale File Name f ch5 Installing Hardware Options doc ...

Page 78: ...out 2 54 cm 1 in IMPORTANT The guide marks on the rear access panel and the server must line up before proceeding to the next step Figure 5 8 Opening the rear access panel 5 14 HP ProLiant DL580 Generation 2 Server Setup and Installation Guide HP CONFIDENTIAL Writer Karen Hale File Name f ch5 Installing Hardware Options doc Codename Dwarf Part Number 230835 003 Last Saved On 6 26 03 9 31 AM ...

Page 79: ... at the rear of the front access panel 1 b Pull back on the slate blue handle 2 c Lift the access panel off 3 Figure 5 10 Removing the front access panel HP ProLiant DL580 Generation 2 Server Setup and Installation Guide 5 15 HP CONFIDENTIAL Writer Karen Hale File Name f ch5 Installing Hardware Options doc Codename Dwarf Part Number 230835 003 Last Saved On 6 26 03 9 31 AM ...

Page 80: ...ine up the guide marks on the front access panel with the corresponding server guide marks Figure 5 11 Lining up the guide marks 5 16 HP ProLiant DL580 Generation 2 Server Setup and Installation Guide HP CONFIDENTIAL Writer Karen Hale File Name f ch5 Installing Hardware Options doc Codename Dwarf Part Number 230835 003 Last Saved On 6 26 03 9 31 AM ...

Page 81: ...rver Be sure to line up the guide marks on the rear access panel with the corresponding server guide marks Figure 5 13 Lining up the guide marks 4 Slide the rear access panel toward the back of the server until it stops HP ProLiant DL580 Generation 2 Server Setup and Installation Guide 5 17 HP CONFIDENTIAL Writer Karen Hale File Name f ch5 Installing Hardware Options doc Codename Dwarf Part Number...

Page 82: ...igure 5 14 Replacing the rear access panel 6 Use the Torx T 15 tool to turn the locking screw clockwise to lock the latch 5 18 HP ProLiant DL580 Generation 2 Server Setup and Installation Guide HP CONFIDENTIAL Writer Karen Hale File Name f ch5 Installing Hardware Options doc Codename Dwarf Part Number 230835 003 Last Saved On 6 26 03 9 31 AM ...

Page 83: ...ts and the system will not boot CAUTION If processors of differing speeds are installed each processor matches the rated speed of the slowest processor CAUTION Install a PPM for each processor in the system When installing a new processor you must also install a new PPM CAUTION To be sure that the system ROM recognizes the new processor you are installing update the ROM For the most recent ROMPaq ...

Page 84: ...iption 1 PPM slot 1 must be populated 2 Processor socket 1 must be populated 3 Processor socket 2 4 PPM slot 2 5 PPM slot 3 6 Processor socket 3 7 Processor socket 4 8 PPM slot 4 5 20 HP ProLiant DL580 Generation 2 Server Setup and Installation Guide HP CONFIDENTIAL Writer Karen Hale File Name f ch5 Installing Hardware Options doc Codename Dwarf Part Number 230835 003 Last Saved On 6 26 03 9 31 AM...

Page 85: ...and Removing the Access Panels in this chapter 4 Remove the memory board from slot 1 a Disengage the locking switch 1 b Push the release latches inward firmly 2 c Lift up the ejector levers 3 d Pull the memory board out of the server 4 Figure 5 16 Removing the memory board from slot 1 HP ProLiant DL580 Generation 2 Server Setup and Installation Guide 5 21 HP CONFIDENTIAL Writer Karen Hale File Nam...

Page 86: ...le 1 b Lift the baffle out of the server 2 Figure 5 17 Removing the air baffle 5 22 HP ProLiant DL580 Generation 2 Server Setup and Installation Guide HP CONFIDENTIAL Writer Karen Hale File Name f ch5 Installing Hardware Options doc Codename Dwarf Part Number 230835 003 Last Saved On 6 26 03 9 31 AM ...

Page 87: ...cons on the processor locking lever to be sure that you are performing the correct operation when opening the locking lever Figure 5 18 Opening the processor retaining bracket HP ProLiant DL580 Generation 2 Server Setup and Installation Guide 5 23 HP CONFIDENTIAL Writer Karen Hale File Name f ch5 Installing Hardware Options doc Codename Dwarf Part Number 230835 003 Last Saved On 6 26 03 9 31 AM ...

Page 88: ...the processor socket 1 9 Close the processor locking lever 2 IMPORTANT If the processor locking lever is not closed the processor retaining bracket does not close properly NOTE Observe the locked and unlocked icons on the processor locking lever to be sure that you are performing the correct operation when closing the locking lever Figure 5 19 Installing the processor heatsink assembly 5 24 HP Pro...

Page 89: ...he PPM securely in the slot NOTE PPMs with the same part number may look different but are functionally equivalent Figure 5 20 Installing the PPM HP ProLiant DL580 Generation 2 Server Setup and Installation Guide 5 25 HP CONFIDENTIAL Writer Karen Hale File Name f ch5 Installing Hardware Options doc Codename Dwarf Part Number 230835 003 Last Saved On 6 26 03 9 31 AM ...

Page 90: ... closing the processor retaining bracket be sure that the processor locking lever is closed Forcing the bracket shut may damage the processor or the processor socket Figure 5 21 Closing the processor retaining bracket 5 26 HP ProLiant DL580 Generation 2 Server Setup and Installation Guide HP CONFIDENTIAL Writer Karen Hale File Name f ch5 Installing Hardware Options doc Codename Dwarf Part Number 2...

Page 91: ...Setup NOTE The ROM sets the processing frequency during the Power On Self Test POST 17 Be sure that the internal health LED on the front of the system is illuminated green indicating that the system is functioning properly For detailed information on LEDs refer to Appendix E System LEDs and Switches 18 If the LED indicates an error refer to Appendix H Troubleshooting or refer to the HP Servers Tro...

Page 92: ...2 server support installation of internal storage and media drives Drive bays Hot plug hard drive HP universal hot plug tape drive Slimline drive bays One slimline 1 44 MB diskette drive in the top slimline drive bay One slimline IDE CD ROM drive in the bottom slimline drive bay An optional DVD drive in either slimline drive bay 5 28 HP ProLiant DL580 Generation 2 Server Setup and Installation Gui...

Page 93: ...rnal Storage and Media Drives Item Description 1 Eject button for slimline drive bay 1 2 Slimline drive bay 1 3 Slimline drive bay 2 4 Eject button for slimline drive bay 2 5 8 SCSI hot plug hard drive bays 0 through 3 HP ProLiant DL580 Generation 2 Server Setup and Installation Guide 5 29 HP CONFIDENTIAL Writer Karen Hale File Name f ch5 Installing Hardware Options doc Codename Dwarf Part Number ...

Page 94: ...e bay Hot plug hard drives HP universal hot plug tape drive Installing a Hot Plug Hard Drive into a Drive Bay Installation of optional hot plug hard drives requires the following operations Determining the proper hot plug hard drive installation order Following the guidelines for installing SCSI devices Installing the hot plug hard drive 5 30 HP ProLiant DL580 Generation 2 Server Setup and Install...

Page 95: ... SCSI ID numbers Figure 5 24 Hot plug SCSI hard drives and SCSI ID numbers Table 5 5 Hot Plug SCSI Hard Drives and SCSI ID Numbers Item Description Simplex SCSI ID Duplex SCSI ID 1 SCSI hard drive 1 0 0 2 SCSI hard drive 2 1 1 3 SCSI hard drive 3 2 0 4 SCSI hard drive 4 3 1 Note Simplex configuration equals all four drives in the server connected to one SCSI channel Duplex configuration equals two...

Page 96: ... performance of the drive subsystem Use drives with the same capacity to provide the greatest storage space efficiency when the drives are grouped together into the same drive array Removing a Drive Blank To remove a drive blank from the drive cage 1 Squeeze the ejector levers 1 2 Remove the blank 2 Figure 5 25 Removing a drive blank 5 32 HP ProLiant DL580 Generation 2 Server Setup and Installatio...

Page 97: ...lever release button 1 2 Pull the ejector lever open 2 3 Remove the hard drive 3 Figure 5 26 Removing a non functioning SCSI hard drive HP ProLiant DL580 Generation 2 Server Setup and Installation Guide 5 33 HP CONFIDENTIAL Writer Karen Hale File Name f ch5 Installing Hardware Options doc Codename Dwarf Part Number 230835 003 Last Saved On 6 26 03 9 31 AM ...

Page 98: ...d drive 4 Be sure that the hot plug hard drive activity LEDs on the front of the system are illuminated green indicating that the system is functioning properly For detailed information on LEDs refer to Appendix E System LEDs and Switches 5 If any of the LEDs indicates an error refer to Appendix H Troubleshooting or refer to the HP Servers Troubleshooting Guide on the Documentation CD for instruct...

Page 99: ...n HP universal hot plug tape drive 4 Be sure that the tape drive LED on the front of the tape drive is illuminated green indicating that the system is functioning properly For detailed information on LEDs refer to Appendix E System LEDs and Switches 5 If any of the LEDs indicates an error refer to Appendix H Troubleshooting or refer to the HP Servers Troubleshooting Guide on the Documentation CD f...

Page 100: ...uplex switch 5 Move the switch from duplex to simplex 6 Reinstall the access panels 7 Restore the server to its operating position in the rack 8 Restart the server 9 Configure the server using the Array Configuration Utility XE ACU XE ACU XE a browser based utility helps you configure the hardware in the way that best suits your needs Refer to the ProLiant Essentials Foundation Pack for additional...

Page 101: ...ootable it must be installed in the top slimline drive bay For the CD ROM or DVD drive to be bootable it must be installed in the bottom slimline drive bay Locating the Bays Use Figure 5 30 and Table 5 6 to identify the bays Figure 5 30 Slimline drive bays HP ProLiant DL580 Generation 2 Server Setup and Installation Guide 5 37 HP CONFIDENTIAL Writer Karen Hale File Name f ch5 Installing Hardware O...

Page 102: ...a media drive 1 Power down the server Refer to Powering Down the Server in this chapter 2 Use the Torx T 15 tool to press the appropriate ejection button 1 and pull the drive out of the bay 2 Figure 5 31 Removing a drive from bay 1 5 38 HP ProLiant DL580 Generation 2 Server Setup and Installation Guide HP CONFIDENTIAL Writer Karen Hale File Name f ch5 Installing Hardware Options doc Codename Dwarf...

Page 103: ...this chapter 2 Remove the existing drive Refer to Removing a Media Drive in this chapter 3 Insert the desired drive into the slimline drive bay until it seats HP ProLiant DL580 Generation 2 Server Setup and Installation Guide 5 39 HP CONFIDENTIAL Writer Karen Hale File Name f ch5 Installing Hardware Options doc Codename Dwarf Part Number 230835 003 Last Saved On 6 26 03 9 31 AM ...

Page 104: ...ration enables the server to withstand up to three fan failures provided that they are not within the same zone Within a zone if the primary fan fails the server generates a system alert and commands the redundant fan to function automatically The redundant hot plug fan subsystem protects the various server components from overheating provides rapid serviceability and minimizes the risk of system ...

Page 105: ...ption Item Description 1 Fan 1 PCI X zone 5 Fan 5 CPU zone 2 Fan 2 PCI X zone 6 Fan 6 CPU zone 3 Fan 3 memory zone 7 Fan 7 CPU zone 4 Fan 4 memory zone HP ProLiant DL580 Generation 2 Server Setup and Installation Guide 5 41 HP CONFIDENTIAL Writer Karen Hale File Name f ch5 Installing Hardware Options doc Codename Dwarf Part Number 230835 003 Last Saved On 6 26 03 9 31 AM ...

Page 106: ...pter 3 Identify the malfunctioned fan by checking for an amber LED located at the top of each fan 4 Remove the malfunctioning fan a Pull the tabs on the top of the fan 1 b Lift the fan out of its cage 2 Figure 5 35 Removing a hot plug fan 5 42 HP ProLiant DL580 Generation 2 Server Setup and Installation Guide HP CONFIDENTIAL Writer Karen Hale File Name f ch5 Installing Hardware Options doc Codenam...

Page 107: ... green indicating that the system is functioning properly For detailed information on LEDs refer to Appendix E System LEDs and Switches 5 If any of the LEDs indicates an error refer to Appendix H Troubleshooting or refer to the HP Servers Troubleshooting Guide on the Documentation CD for instructions 6 Close the rear access panel HP ProLiant DL580 Generation 2 Server Setup and Installation Guide 5...

Page 108: ... of a failure in the primary power supply You can install or replace a second hot plug power supply without powering down the server Locating the Power Supplies Use Figure 5 37 and Table 5 8 to locate the power supplies Figure 5 37 Power supplies Table 5 8 Power Supplies Item Description 1 Redundant hot plug power supply 2 Primary hot plug power supply 5 44 HP ProLiant DL580 Generation 2 Server Se...

Page 109: ... located on the back of the server 2 Press the release button on the locking lever upward 1 3 Pull down on the locking lever 2 4 Remove the power supply or blank out of the bay 3 Figure 5 38 Removing a power supply or blank HP ProLiant DL580 Generation 2 Server Setup and Installation Guide 5 45 HP CONFIDENTIAL Writer Karen Hale File Name f ch5 Installing Hardware Options doc Codename Dwarf Part Nu...

Page 110: ...cks into place 1 4 Close the locking lever 2 Figure 5 39 Installing a redundant hot plug power supply 5 For shipment or for optional added security install the retaining screw which ships in a plastic bag with the power supply option kit The pre drilled hole for the screw is located on the bottom of the server 5 46 HP ProLiant DL580 Generation 2 Server Setup and Installation Guide HP CONFIDENTIAL ...

Page 111: ...he power cord with the retaining clip Figure 5 41 Securing the power cord with the retaining clip HP ProLiant DL580 Generation 2 Server Setup and Installation Guide 5 47 HP CONFIDENTIAL Writer Karen Hale File Name f ch5 Installing Hardware Options doc Codename Dwarf Part Number 230835 003 Last Saved On 6 26 03 9 31 AM ...

Page 112: ...cache data for up to 72 hours The NiMH batteries in the battery module are continuously recharged through a trickle charging process whenever the system power is on Under normal operating conditions the battery module lasts for 3 years before replacement is necessary Locating the Battery Backed Write Cache Enabler Use Figure 5 42 and Table 5 9 to identify the parts of the BBWCE Figure 5 42 Battery...

Page 113: ... Server from the Rack in this chapter 3 Remove the access panels Refer to Opening and Removing the Access Panels in this chapter 4 Remove all PCI X cables and any cards that may be installed Refer to Chapter 7 PCI X Technology 5 Pull up on the two plastic rivets to disengage them from the front fan cage 1 HP ProLiant DL580 Generation 2 Server Setup and Installation Guide 5 49 HP CONFIDENTIAL Write...

Page 114: ...hapter 9 Remove the air baffle Refer to Installing a Processor and PPM in this chapter 10 Remove hot plug fans 1 2 3 5 and 6 from the front fan cage Refer to Removing a Hot Plug Fan in this chapter 11 Remove the front fan cage by disengaging the three thumbscrews 1 and lifting the cage out of the server 2 5 50 HP ProLiant DL580 Generation 2 Server Setup and Installation Guide HP CONFIDENTIAL Write...

Page 115: ...tandoffs until it is securely seated Figure 5 45 Installing the BBWCE 13 Connect the cable to the BBWCE 1 and to the 5i Plus Memory Module on the system board 2 HP ProLiant DL580 Generation 2 Server Setup and Installation Guide 5 51 HP CONFIDENTIAL Writer Karen Hale File Name f ch5 Installing Hardware Options doc Codename Dwarf Part Number 230835 003 Last Saved On 6 26 03 9 31 AM ...

Page 116: ...ing Hardware Options doc Codename Dwarf Part Number 230835 003 Last Saved On 6 26 03 9 31 AM Figure 5 46 Connecting the cable to the BBWCE 14 Secure the cable to the clip that is located on the server wall next to the BBWCE 15 Reverse steps 1 through 12 to restore the server Once the BBWC is installed it takes up to 24 hours to completely charge the battery ...

Page 117: ... memory Installation removal and replacement procedures For more information specific to Advanced Memory Protection refer to the following resources The white paper on Advanced Memory Protection on the ProLiant website on the HP website www hp com The Advanced Memory Protection multimedia on the Documentation CD The installation documentation that ships with the memory option kit HP ProLiant DL580...

Page 118: ...ion CD Memory Boards The ProLiant DL580 Generation 2 server can support up to two memory boards to either expand system memory or to enable dual board mirroring memory and hot plug capabilities This section provides the following information about the memory boards Parts of the memory board Memory board LEDs Memory board slot locations 6 2 HP ProLiant DL580 Generation 2 Server Setup and Installati...

Page 119: ...ank A 3 DIMM slot 3 bank A 4 DIMM slot 4 bank A 5 DIMM slot 5 bank B 6 DIMM slot 6 bank B 7 DIMM slot 7 bank B 8 DIMM slot 8 bank B 9 LEDs 10 Locking switch 11 Release latches 12 Ejector levers HP ProLiant DL580 Generation 2 Server Setup and Installation Guide 6 3 HP CONFIDENTIAL Writer Karen Hale File Name g ch6 Memory doc Codename Wave Part Number 230835 003 Last Saved On 6 26 03 9 35 AM ...

Page 120: ...nfiguration error has occurred Off Memory board is offline Green Memory board is online Flashing green Memory board is busy 6 Memory Status Amber Memory error has occurred on this memory board 7 Ready to Hot Plug Off Do not remove memory board advanced ECC memory does not support hot removal of boards Off Memory board is not seated properly or locking switch is not engaged memory board can be remo...

Page 121: ...emory board online spare memory does not support hot plug capability Off Memory board is not configured for online spare memory Green Online spare memory is functioning properly 8 Online Spare Status Amber Memory error has occurred and system has failed over to the online spare bank Off Memory board is not seated properly or locking switch is not engaged memory board can be removed safely All LEDs...

Page 122: ...d single board mirrored memory does not support hot plug capability Off Memory board is not configured for mirrored memory Green Single board mirrored memory is functioning properly 9 Mirroring Status Amber Memory error has occurred and system has failed over to the mirrored bank Off Memory board is not seated properly or locking switch is not engaged memory board can be removed safely All LEDs Fl...

Page 123: ...eady for removal 7 Ready to Hot Plug Green Okay to remove memory board Off Memory board is not configured for mirrored memory Green Hot plug mirrored memory is functioning properly 9 Mirroring Status Amber Memory error has occurred and system has failed over to the mirrored board Off Memory board is not seated properly or locking switch is not engaged memory board can be removed safely All LEDs Fl...

Page 124: ...mory board slots Table 6 6 Memory Board Slots Item Description 1 Memory board slot 1 2 Memory board slot 2 6 8 HP ProLiant DL580 Generation 2 Server Setup and Installation Guide HP CONFIDENTIAL Writer Karen Hale File Name g ch6 Memory doc Codename Wave Part Number 230835 003 Last Saved On 6 26 03 9 35 AM ...

Page 125: ...tion system BIOS and a Hot Add memory driver For more information refer to the HP ProLiant DL580 Generation 2 and HP ProLiant ML570 Generation 2 Server Hot Add Memory booklet on www hp com DIMM Installation Requirements Observe the following DIMM configuration requirements when installing DIMMs DIMMs must be installed in groups of four one bank at a time DIMMs within a group must be identical Inst...

Page 126: ... features and advantages Online spare memory provides DIMM failover capabilities for single bit correctable errors This feature is enabled when one bank of DIMMs on one memory board is configured as an online spare bank If a DIMM on either memory board exceeds the HP defined limit for single bit correctable errors indicating that it may fail the system fails over to the online spare bank If one me...

Page 127: ...on or server interruption and enables you to replace the degraded DIMM at your convenience during a regularly scheduled shutdown DIMM Installation Requirements In addition to the DIMM configuration requirements for advanced ECC memory observe the following DIMM configuration requirements when installing DIMMs for online spare memory Memory board slot 1 must be populated Bank B on the memory board ...

Page 128: ...t will notify you of the condition through Insight Manager 7 Single board mirrored memory is configured with one memory board only which must be installed in memory board slot 1 Bank B mirrors bank A If any DIMM in bank A or bank B has a multi bit error the system performs the following actions Rereads the correct data from the redundant memory bank Performs all future reads from the redundant mem...

Page 129: ...OST Hot Plug Mirrored Memory Technology Features Hot plug mirrored memory uses an additional memory board to provide complete memory redundancy Hot plug mirrored memory has the following features and advantages Provides protection against both single bit and multi bit errors If a DIMM on one memory board has a multi bit error the system reads from the other memory board instead Enables hot replace...

Page 130: ...han the DIMM level so if a multi bit error occurs all four DIMMs in the bank must be replaced As long as no errors have occurred on the memory board the system periodically switches the bank it reads from to be sure that both sets are monitored for memory errors Hot plug mirrored memory also provides hot plug replacement capability The server hot plug capability enables you to hot replace a memory...

Page 131: ...procedure refer to Installation Removal and Replacement Procedures in this chapter Hot Add Memory Functionality Hot Add functionality allows you to upgrade the amount of memory or add advanced memory protection to the server without powering down or rebooting the server This functionality eliminates server downtime and service interruption when performing a memory upgrade Features Hot Add memory f...

Page 132: ...hen the server is in Online Spare mode or Single Board Memory Mirroring mode DIMM Installation Requirements In addition to the DIMM configuration requirements for advanced ECC memory both memory boards must be configured identically Corresponding banks for instance bank A on the memory board in slot 1 and bank A on the memory board in slot 2 must be populated with DIMMs of the same capacity If any...

Page 133: ... a DIMM configuration error is detected the System ROM aborts the board insertion No negative effects exist for the system operation Software The following software components of the memory system provide memory configuration and management capabilities ROM Based Setup Utility RBSU Insight Manager 7 IMPORTANT The optional online spare memory single board mirrored memory and hot plug mirrored memor...

Page 134: ...ver b Press the F9 key to enter RBSU c Select Advanced Options d Change POST Speed Up to Disable e Press any key to return to the RBSU main menu f Select System Options g Select Advanced Memory Protection h Select the desired memory mode i Press the Esc key twice to go back to the main RBSU menu j Press the F10 key to exit RBSU The server reboots and tests all memory in the system k Once the memor...

Page 135: ...y which allows you to upgrade the amount of server memory without powering down the server The replacement procedures in this section apply to both hot plug and non hot plug memory procedures except as noted CAUTION Be sure to power down the server when performing these procedures in a server that is not configured for hot plug mirrored memory or Hot Add memory functionality When the ProLiant DL58...

Page 136: ...ion procedure To remove a memory board 1 If the server is not configured for hot plug mirrored memory you must power down the server Refer to Powering Down the Server in Chapter 5 Installing Hardware Options Hot replacement procedure If the server is configured for hot plug mirrored memory skip to step 2 2 Open the rear access panel Refer to Opening and Removing the Access Panels in Chapter 5 Inst...

Page 137: ... memory board after the audible and visible alarms causes system failure CAUTION To prevent system failure do not remove the memory board from the server until the memory status LED stops blinking 4 Press the release latches inward firmly 2 and lift up the ejector levers 3 5 Pull the memory board out of the server 4 Hot replacement procedure While the memory board with the failed or degraded DIMM ...

Page 138: ...emory board on a level surface 3 Open the DIMM slot latches 1 and remove the DIMM from the DIMM slot 2 Figure 6 5 Removing a DIMM 6 22 HP ProLiant DL580 Generation 2 Server Setup and Installation Guide HP CONFIDENTIAL Writer Karen Hale File Name g ch6 Memory doc Codename Wave Part Number 230835 003 Last Saved On 6 26 03 9 35 AM ...

Page 139: ...igured properly you receive an error message during POST and the DIMM LEDs blink amber 3 Align the keyed portion of the bottom of the DIMM with the tab in the DIMM 4 Press the DIMM firmly into the slot 1 and push the latches into place 2 IMPORTANT The bottom edge of the DIMM is designed so that it fits into the DIMM slot only one way Figure 6 6 Installing a DIMM HP ProLiant DL580 Generation 2 Serv...

Page 140: ...d 3 Engage the locking switch 3 Hot replacement procedure All LEDs now turn off except the memory status LED which flashes green while data are copied from one memory board to the other This process may take up to a minute to complete When the copying process is complete the other LEDs will re illuminate as described in Table 6 7 CAUTION Do not remove the memory board while the memory status LED i...

Page 141: ...ore information on LEDs refer to Appendix E System LEDs and Switches Table 6 7 Memory LED States on a Properly Configured Memory Board Memory Configuration LED Advanced ECC Standard Memory Online Spare Memory Single Board Mirrored Memory Hot Plug Mirrored Memory Memory Status Green Green Green Green DIMMs 1 8 if populated Green Green Green Green Online Spare Status Off Green Off Off Mirroring Stat...

Page 142: ...y An explanation of how to operate PCI X Hot Plug technology For more information specific to hot plug technology refer to the following resources on the Documentation CD The PCI Hot Plug Administration Guide The PCI X Hot Plug animation and additional information The ProLiant DL580 Generation 2 server contains six expansion slots using the new PCI X protocol These six slots include four with PCI ...

Page 143: ...uses Figure 7 1 PCI X expansion slots and buses Table 7 1 Expansion Slots and Buses Item Slot 1 Slot 1 non hot plug 2 Slot 2 non hot plug Shared PCI X bus 10 100 MHz 3 Slot 3 hot plug 4 Slot 4 hot plug Shared PCI X bus 6 100 MHz 5 Slot 5 hot plug 6 Slot 6 hot plug Shared PCI X bus 2 100 MHz NOTE All PCI X slots are 64 bit 100 MHz capable 3 3 V keyed 7 2 HP ProLiant DL580 Generation 2 Server Setup ...

Page 144: ...E II board be populated in slot 1 due to internal cabling requirements NOTE The slot population order that follows is a recommendation only any PCI or PCI X expansion board may reside in any slot Table 7 2 Recommended PCI X Expansion Slot Population Order Slot Number Population Order 6 1 5 4 Shared PCI X bus 2 4 2 3 5 Shared PCI X bus 6 2 3 1 6 Shared PCI X bus 10 The system BIOS detects the PCI X...

Page 145: ...s without powering down the server by either using the PCI X Hot Plug button or the PCI X Hot Plug Utility software Any expansion board can be placed in a PCI X Hot Plug slot However PCI X Hot Plug device drivers and operating system support are required to enable the PCI X Hot Plug feature PCI X Hot Plug Requirements PCI X Hot Plug is backward compatible and system components fit into one of two ...

Page 146: ...dation Pack and on the product website at www hp com The PCI X Hot Plug Utility is the user interface of the PCI X Hot Plug architecture The application performs the following functions Slot control PCI X Hot Plug option configuration Expansion board status monitoring and reporting For more information refer to the ProLiant Essentials Foundation Pack PCI X Hot Plug Button The PCI X Hot Plug button...

Page 147: ...bles 7 3 through 7 4 to assist in locating the LEDs and identifying their status Figure 7 2 Internal expansion slot LEDs and the PCI X Hot Plug button Table 7 3 Internal Expansion Slot LEDs and the PCI X Hot Plug Button Item Description 1 Fault LED amber 2 Power LED green 3 PCI X Hot Plug button port 7 6 HP ProLiant DL580 Generation 2 Server Setup and Installation Guide HP CONFIDENTIAL Writer Kare...

Page 148: ...pansion Slot LEDs Item Description 1 Power LED green 2 Fault LED amber HP ProLiant DL580 Generation 2 Server Setup and Installation Guide 7 7 HP CONFIDENTIAL Writer Karen Hale File Name h ch7 PCI X Technology doc Codename Wave Part Number 230835 003 Last Saved On 6 26 03 9 38 AM ...

Page 149: ...The power slot is being turned off or on which may take several minutes Do not open the expansion slot latch Press the PCI X Hot Plug button to cancel the operation Power Off Fault On Yes Power to this slot is turned off but this slot needs attention There may be a problem with the slot expansion board or driver Power Off Fault Off Yes The power to the slot is off An expansion board may be install...

Page 150: ...f personal injury from hazardous energy or of damage to the equipment when working on energized servers Remove all watches rings and any other loose fitting jewelry Avoid the use of conductive tools inside the server that could bridge live parts IMPORTANT Illustrations in the following procedures show how to use the PCI X Hot Plug button instead of a utility to power down and power up the expansio...

Page 151: ... want to remove and the PCI X Hot Plug button that manages it CAUTION Do not attempt this hot plug operation if the operating system does not provide PCI X Hot Plug support or if you do not have the appropriate device drivers installed Failure to properly execute a hot plug operation can halt the system 4 Press the port PCI X Hot Plug button or use the PCI X Hot Plug Utility to power down the PCI ...

Page 152: ...ard open the PCI X retaining clip by pushing it toward the center wall to lock it in the open position Figure 7 5 Locking the PCI X retaining clip open HP ProLiant DL580 Generation 2 Server Setup and Installation Guide 7 11 HP CONFIDENTIAL Writer Karen Hale File Name h ch7 PCI X Technology doc Codename Wave Part Number 230835 003 Last Saved On 6 26 03 9 38 AM ...

Page 153: ...the rack Refer to Extending the Server from the Rack in Chapter 5 Installing Hardware Options 2 Open the rear access panel Refer to Opening and Removing the Access Panels in Chapter 5 Installing Hardware Options 3 If you are replacing a hot plug expansion board refer to Removing a PCI X Hot Plug Expansion Board in this chapter 4 Identify the PCI X Hot Plug expansion slot that you want to populate ...

Page 154: ... Press the port PCI X Hot Plug button or use the PCI X Hot Plug Utility to power down the PCI X Hot Plug slot CAUTION Be sure that the slot LED is off before installing the expansion board Figure 7 7 Powering down the slot with the PCI X Hot Plug button HP ProLiant DL580 Generation 2 Server Setup and Installation Guide 7 13 HP CONFIDENTIAL Writer Karen Hale File Name h ch7 PCI X Technology doc Cod...

Page 155: ...emove the expansion slot cover 3 Figure 7 8 Releasing the expansion slot latch and removing the expansion slot cover 7 14 HP ProLiant DL580 Generation 2 Server Setup and Installation Guide HP CONFIDENTIAL Writer Karen Hale File Name h ch7 PCI X Technology doc Codename Wave Part Number 230835 003 Last Saved On 6 26 03 9 38 AM ...

Page 156: ...e expansion board in the slot and apply even pressure to seat the board securely 1 11 Flip the expansion slot latch down and lock it into place 2 Figure 7 10 Installing a PCI X Hot Plug expansion board HP ProLiant DL580 Generation 2 Server Setup and Installation Guide 7 15 HP CONFIDENTIAL Writer Karen Hale File Name h ch7 PCI X Technology doc Codename Wave Part Number 230835 003 Last Saved On 6 26...

Page 157: ... the rear access panel Refer to Replacing the Access Panels in Chapter 5 Installing Hardware Options 17 Restore the server to its operating position in the rack 18 Configure the expansion board using the documentation and software that ships with the expansion board NOTE For information about using a PCI X Hot Plug Utility for installations with system drivers refer to PCI X Hot Plug Utilities in ...

Page 158: ...wer down the server Refer to Powering Down the Server in Chapter 5 Installing Hardware Options 2 Extend the server from the rack Refer to Extending the Server from the Rack in Chapter 5 Installing Hardware Options 3 Remove the access panels Refer to Opening and Removing the Access Panels in Chapter 5 Installing Hardware Options 4 Identify the PCI X expansion slot you want to populate Slots 1 and 2...

Page 159: ...move the expansion slot cover 3 Figure 7 12 Releasing the expansion slot latch and removing the expansion slot cover 7 18 HP ProLiant DL580 Generation 2 Server Setup and Installation Guide HP CONFIDENTIAL Writer Karen Hale File Name h ch7 PCI X Technology doc Codename Wave Part Number 230835 003 Last Saved On 6 26 03 9 38 AM ...

Page 160: ... center wall to lock it in the open position Figure 7 13 Locking the PCI X retaining clip open HP ProLiant DL580 Generation 2 Server Setup and Installation Guide 7 19 HP CONFIDENTIAL Writer Karen Hale File Name h ch7 PCI X Technology doc Codename Wave Part Number 230835 003 Last Saved On 6 26 03 9 38 AM ...

Page 161: ...n board in the slot and apply even pressure to seat the board securely 1 11 Flip the expansion slot latch down and lock it into place 2 Figure 7 14 Installing a PCI X expansion board 7 20 HP ProLiant DL580 Generation 2 Server Setup and Installation Guide HP CONFIDENTIAL Writer Karen Hale File Name h ch7 PCI X Technology doc Codename Wave Part Number 230835 003 Last Saved On 6 26 03 9 38 AM ...

Page 162: ... to Chapter 9 Server Setup 17 Be sure that the internal health LED on the front panel LED assembly is illuminated green indicating that the system is functioning properly For detailed information on LEDs refer to Appendix E System LEDs and Switches If the LED indicates an error refer to Appendix H Troubleshooting or refer to the HP Servers Troubleshooting Guide for instructions HP ProLiant DL580 G...

Page 163: ...n in this chapter Microsoft Windows 2000 operating system The Windows 2000 operating system contains native support for PCI X Hot Plug functionality and monitoring For more information refer to the documentation that ships with the operating system Novell NetWare operating system The Novell NetWare Configuration Manager Console is the user interface for management of PCI X Hot Plug functions Refer...

Page 164: ... information for the current server Middle The list control displays information about the PCI X Hot Plug slots on the current server LEDs location expansion board name if any and the status of the slot and or expansion board The columns can be sorted and resized and some can be hidden These commands are accessible by right clicking the mouse on a column header Bottom The filter drop down list box...

Page 165: ...ey to select that option If you press the Enter key when a non hot plug slot is highlighted the Slot Detail screen displays If at any point you want to return to the Main menu press the Esc key Press the F1 key for online help Hot replacement of expansion boards This option enables you to replace a failed expansion board with an identical expansion board This action applies power to and configures...

Page 166: ...ure that the slot has a status of POWERED down and the green LED is not illuminated 3 Install the new expansion board in the slot 4 Close the expansion slot latch 5 When the new expansion board is detected NCMCON automatically asks if you want to configure and apply power to the slot If you answer Yes power is applied to the slot the green LED illuminates and the status of the slot on the console ...

Page 167: ...Y If you answer No the console status does not change 8 Press the Enter key to go to the Slot Options menu Novell NetWare Operating System Messages Novell NetWare uses the following list of messages to indicate errors during PCI X Hot Plug operations Expansion Board Not Same The expansion board is not the same as the expansion board being replaced The hot plug replacement cannot continue Card Func...

Page 168: ...ilure No Hot Plug Driver The hot plug driver is not responding Check to be sure the device driver CPQSBD NLM is loaded Remove Not Supt The Remove action is not supported for the expansion board slot Switch Open The slot cannot be initialized because the switch is open Close the switch and try Add Replace again Unknown Slot The Add Remove was performed on an unknown slot Try the command again Repla...

Page 169: ... Measuring with the rack template Installing the rack rail assemblies Preparing the server for rack installation Attaching the server rails Removing the power supplies Installing the server into the rack Loading the server into the rack rails Attaching the cable management system reel assemblies Reinstalling the power supplies Securing the server in the rack for shipping Connecting the AC power co...

Page 170: ...do not install hot plug hard drives until the server is mounted in the rack 5 Use the rack template to identify the proper location for the server 6 Attach rack mounting hardware to the server and to the rack 7 Slide the server into the rack 8 Attach the cable management solution to the server and to the rear of the rack 9 With the exception of additional memory and most PCI X boards run the ROM B...

Page 171: ...jury or damage to the equipment by ensuring that the rack leveling feet extend to the floor and support the full weight of the rack Each rack must be level and stable Racks that are not coupled require stabilizers This must be done before you perform any work on the rack Refer to the Rack Planning and Installation Guide on the Documentation CD that accompanies the Compaq branded rack for more info...

Page 172: ...ils of the rack Figure 8 1 Measuring with the template 3 Align the template so that the sides of the template are even with the sides of the rack Tick marks on the vertical rails of the rack help you maintain the proper alignment NOTE Tick marks on the vertical posts of the rack mark off U spaces in the rack configuration and help to maintain the proper alignment 8 4 HP ProLiant DL580 Generation 2...

Page 173: ...you can use the backside of the template 7 Repeat steps 2 through 5 with the back of the template on the rear of the rack IMPORTANT On the rear of the rack make pencil marks on the inside of the vertical rails These markings guide you in installing rack rails into the interior of the rack frame 8 Remove the template from the rack HP ProLiant DL580 Generation 2 Server Setup and Installation Guide 8...

Page 174: ...the inside of the vertical rack that you marked with the template 2 Pull the rail compression lever toward you Figure 8 3 Pulling the rail compression lever 8 6 HP ProLiant DL580 Generation 2 Server Setup and Installation Guide HP CONFIDENTIAL Writer Karen Hale File Name i ch8 Installing the Server in a Rack doc Codename Wave Part Number 230835 003 Last Saved On 6 26 03 9 41 AM ...

Page 175: ...k rail depth by sliding it forward 5 Insert the two rail tabs from the rack rail assembly into the marked holes on the inside of the front of the rack Figure 8 5 Inserting the rail tabs on the front of the rack HP ProLiant DL580 Generation 2 Server Setup and Installation Guide 8 7 HP CONFIDENTIAL Writer Karen Hale File Name i ch8 Installing the Server in a Rack doc Codename Wave Part Number 230835...

Page 176: ...NT Install the server rails with the smooth side of the rail against the server chassis 1 Align the four keyholes on one of the server rails above the four spools on the side of the chassis 2 Press the rail against the side of the chassis and slide toward the front of the server to snap and lock the rail into place Figure 8 6 Attaching a server rail to the chassis 8 8 HP ProLiant DL580 Generation ...

Page 177: ...Supply or Blank in Chapter 5 Installing Hardware Options WARNING The server is very heavy up to 44 5 kg 98 lb To reduce the risk of personal injury or damage to the equipment Remove all hot plug power supplies to reduce the weight of the server before lifting it Observe local occupational health and safety requirements and guidelines for material handling Get help to lift and maneuver the server H...

Page 178: ...all servers starting from the bottom of the rack To install the server in the rack 1 Pull the inner slide rail forward from each rack rail assembly until it locks into place 1 2 Slide the inner bearing race forward until it stops 2 Figure 8 7 Locking the inner slide rails into place 8 10 HP ProLiant DL580 Generation 2 Server Setup and Installation Guide HP CONFIDENTIAL Writer Karen Hale File Name ...

Page 179: ...rver into the rack Continue sliding the server backward until the rail release levers engage the rack rail assemblies 3 Figure 8 8 Loading the server onto the rack rails CAUTION Keep the server parallel to the floor when sliding the server rails into the standard rack rails Tilting the server up or down can result in damage to the rails HP ProLiant DL580 Generation 2 Server Setup and Installation ...

Page 180: ...l the way back out of the rack until the rack assembly is fully extended and the rails lock This action initializes the rail lock for future use 7 Press the rack levers at the front of the server rails to release the lock and slide the server all the way back into the rack 8 12 HP ProLiant DL580 Generation 2 Server Setup and Installation Guide HP CONFIDENTIAL Writer Karen Hale File Name i ch8 Inst...

Page 181: ...er to the rack Figure 8 10 Tightening the thumbscrews HP ProLiant DL580 Generation 2 Server Setup and Installation Guide 8 13 HP CONFIDENTIAL Writer Karen Hale File Name i ch8 Installing the Server in a Rack doc Codename Wave Part Number 230835 003 Last Saved On 6 26 03 9 41 AM ...

Page 182: ...ING To reduce the risk of electric shock or fire do not plug telecommunications telephone connectors into the NIC connectors IMPORTANT If the RILOE II is installed in the server be sure that you connect the video cable into the video connector on the rear of the RILOE II expansion board The standard video connector on the server rear panel is not used when the RILOE II is installed For more inform...

Page 183: ...oard connector 6 Serial connector 2 Mouse connector 7 Integrated Lights Out Network port connector 3 Video connector 8 Rear Unit Identification LED button 4 USB connector 1 9 AC inlet primary 5 USB connector 2 10 AC inlet secondary HP ProLiant DL580 Generation 2 Server Setup and Installation Guide 8 15 HP CONFIDENTIAL Writer Karen Hale File Name i ch8 Installing the Server in a Rack doc Codename W...

Page 184: ...t it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server To connect the power cord 1 Plug it in to the appropriate power supply AC power connector The power connector for the primary power supply is inlet number one the power connector for the redundant hot plug power supply is inlet number two Figure 8 12 Connecting the power cord 8 16 HP Pr...

Page 185: ...ORTANT If attaching the cable management arm to a round hole rack refer to Attaching the Cable Management Arm to a Round Hole Rack 1 Slide the bracket onto the rack 1 2 Insert the bracket hooks into the square holes on the rack and then push down to secure 2 3 Tighten the thumbscrew to stabilize the cable management arm on the rack 3 HP ProLiant DL580 Generation 2 Server Setup and Installation Gui...

Page 186: ... management arm to the square hole rack 8 18 HP ProLiant DL580 Generation 2 Server Setup and Installation Guide HP CONFIDENTIAL Writer Karen Hale File Name i ch8 Installing the Server in a Rack doc Codename Wave Part Number 230835 003 Last Saved On 6 26 03 9 41 AM ...

Page 187: ...by pulling out the spring activated fasteners 1 and then pulling out the bracket 2 Figure 8 15 Removing the square hole bracket HP ProLiant DL580 Generation 2 Server Setup and Installation Guide 8 19 HP CONFIDENTIAL Writer Karen Hale File Name i ch8 Installing the Server in a Rack doc Codename Wave Part Number 230835 003 Last Saved On 6 26 03 9 41 AM ...

Page 188: ...he bracket in between them 2 Figure 8 16 Attaching the round hole bracket to the cable management arm 3 Slide the bracket onto the rack 1 8 20 HP ProLiant DL580 Generation 2 Server Setup and Installation Guide HP CONFIDENTIAL Writer Karen Hale File Name i ch8 Installing the Server in a Rack doc Codename Wave Part Number 230835 003 Last Saved On 6 26 03 9 41 AM ...

Page 189: ...round hole rack Attaching the Cable Management Arm to the Server 1 Loosen the thumbscrews on the front of the server to enable the server to slide forward HP ProLiant DL580 Generation 2 Server Setup and Installation Guide 8 21 HP CONFIDENTIAL Writer Karen Hale File Name i ch8 Installing the Server in a Rack doc Codename Wave Part Number 230835 003 Last Saved On 6 26 03 9 41 AM ...

Page 190: ...osts on the server 1 and then secure with the thumbscrew 2 Figure 8 19 Attaching the cable management arm to the server 8 22 HP ProLiant DL580 Generation 2 Server Setup and Installation Guide HP CONFIDENTIAL Writer Karen Hale File Name i ch8 Installing the Server in a Rack doc Codename Wave Part Number 230835 003 Last Saved On 6 26 03 9 41 AM ...

Page 191: ...Figure 8 20 Aligning the cable management arm pivot points 2 Pivot the arm away from the server Figure 8 21 Pivoting the cable management arm HP ProLiant DL580 Generation 2 Server Setup and Installation Guide 8 23 HP CONFIDENTIAL Writer Karen Hale File Name i ch8 Installing the Server in a Rack doc Codename Wave Part Number 230835 003 Last Saved On 6 26 03 9 41 AM ...

Page 192: ...Server in a Rack doc Codename Wave Part Number 230835 003 Last Saved On 6 26 03 9 41 AM 3 Secure the cables to the inside of the cable management arm using the Velcro straps Figure 8 22 Securing cables to the cable management arm 4 Close the cable management arm and finish securing the cables Figure 8 23 Closing the cable management arm 5 Secure the server to the rack ...

Page 193: ...he Power On Standby button on the front of the server 2 Observe the system power LED When the system powers up the LED illumination changes from amber to green After the server has successfully powered up you can begin the configuration process HP ProLiant DL580 Generation 2 Server Setup and Installation Guide 9 1 HP CONFIDENTIAL Writer Karen Hale File Name j ch9 Server Setup doc Codename Wave Par...

Page 194: ...etWare Sun Solaris Intel Platform Edition A dialog box displays indicating that the system configuration is complete 6 Select the memory protection you have chosen for the server 7 Press the F10 key to exit RBSU or press any other key to return to the RBSU main menu 8 After RBSU configures the hardware for the first time use ProLiant Essentials to install an operating system a Insert the ProLiant ...

Page 195: ... www hp com If you choose to create a backup of the hardware configuration you can use the Configuration Replication Utility For more information refer to the ProLiant Essentials Scripting Toolkit section in Chapter 10 Server Configuration and Utilities Registering the Server You can register the server from the following website www compaq com products registration Routine Maintenance The HP ProL...

Page 196: ...Legacy USB Support ProLiant Essentials Foundation Pack ProLiant Essentials Diskette Builder SmartStart Scripting Toolkit Insight Manager 7 Diagnostics Utility Automatic Server Recovery 2 ASR 2 Integrated Management Log IML Survey Utility HP ProLiant DL580 Generation 2 Server Setup and Installation Guide 10 1 HP CONFIDENTIAL Writer Karen Hale File Name k ch10 Server Configuration and Utilities doc ...

Page 197: ...erating system Selecting the primary boot controller Managing storage options Configuring advanced memory protection online spare memory single board mirrored memory and hot plug mirrored memory In addition RBSU includes other features which are outlined in the Using RBSU section in this chapter Navigating RBSU To navigate RBSU use the following keys To access RBSU press the F9 key during power up...

Page 198: ...RBSU NOTE Most of the features in RBSU are not required in the setup of the server The options in this utility are designed to assist with specific server configuration issues RBSU is divided into a series of menu selections designed to configure specific areas of the system The primary menus are as follows System Options PCI X Devices Standard Boot Order IPL Date and Time Server Passwords Automat...

Page 199: ...ource setting or disable the option Integrated Diskette Controller enables you to enable or disable the floppy controller NUMLOCK Power On State enables you to enable or disable the keyboard NUMLOCK feature at server startup Embedded NIC PXE Support enables the user to enable or disable PXE support for the NIC Diskette Write Control enables you to configure the write control of the removable media...

Page 200: ...sword prevents unauthorized users from modifying the setup options Power On Password enables you to assign a power on password This password prevents unauthorized users from powering on the system Network Server Mode enables the user to disable or enable the capability of the system to boot with a locked keyboard or without a keyboard To unlock the keyboard enter the Power On Password QuickLock en...

Page 201: ...ode enables you to change the APIC table setting The APIC table setting is automatically set by the OS Selection setting POST Speed Up enables you to enable or disable the complete memory test Wake On LAN enables you to enable or disable Wake On LAN Support Erase Non volatile Memory enables you to reset the configuration settings to their factory defaults Advanced Memory Protection enables you to ...

Page 202: ...if the DIMMs are not configured correctly Utility Language The Utility Language menu enables you to set the display language for RBSU The following choices are available English French Italian German Spanish Japanese Table 10 1 identifies the default settings for options in primary RBSU menus For a complete explanation of RBSU features and functions refer to the ROM Based Setup Utility User Guide ...

Page 203: ... Boot Control Enabled IPL Device Boot Order CD ROM IPL 1 Diskette Drive A IPL 2 Hard Drive C IPL 3 PXE IPL 4 Server Passwords Set Administrator Password None Set Power On Password None Network Server Mode Disabled QuickLock Disabled Automatic Server Recovery ASR Status Enabled ASR Timeout 10 minutes Thermal Shutdown Enabled continued 10 8 HP ProLiant DL580 Generation 2 Server Setup and Installatio...

Page 204: ...y Off Set CPU Corrected None choose 1 or 2 NMI Debug Button Enabled Custom POST Message None Processor Hyper Threading Enabled Advanced Memory Protection Standard ECC Support Enabled Online Spare Support Disabled Single Board Mirrored Memory Support Disabled Dual Board Hot Plug Mirrored Memory Support Disabled HP ProLiant DL580 Generation 2 Server Setup and Installation Guide 10 9 HP CONFIDENTIAL ...

Page 205: ...d primary boot controller for the server Once these settings are set according to your preference exit RBSU and reboot the server The system then attempts to boot first from a bootable CD before booting from the hard drive For normal operating system installation insert the operating system installation CD into the CD ROM drive If ProLiant Essentials Foundation Pack supports an assisted installati...

Page 206: ...rience a power failure while flashing the ROM Access to Redundant ROM Settings To access the redundant ROM 1 Access RBSU by pressing the F9 key during power up when the prompt displays in the lower right corner of the screen 2 Select Advanced Options 3 Select Redundant ROM 4 Select one of the ROM banks as the system ROM 5 Press the Enter key 6 Press the Esc key to exit the current menu or press th...

Page 207: ...tion ROMPaq utilities If a power loss occurs during a firmware upgrade redundant ROM support enables data recovery Smart Components for Remote ROM Flash Smart Components for Remote ROM Flash enables Microsoft Windows NT 4 0 and Windows 2000 operating system administrators to efficiently upgrade and manage system and array controller ROMs This tool has the following features Works offline and onlin...

Page 208: ... two USB mouse devices and one layer of hubs IMPORTANT The ProLiant Essentials Foundation Pack Windows 95 environment does not support a USB mouse During the ProLiant Essentials process you must use a legacy PS 2 mouse For a list of operating systems supported by the ProLiant DL580 Generation 2 server refer to the operating system support matrix on the product website at www hp com To determine wh...

Page 209: ...to perform the following functions Auto detect and configure the server hardware and drive arrays Install any major server operating system using packaged product CDs Install the latest HP optimized drivers ROMPaqs and management agents Deploy and maintain multiple servers using Integration Server Create and copy standard server configuration scripts using the Scripting Toolkit and Configuration R...

Page 210: ... To run the Diskette Builder you need the following A PC with one of the following operating systems Microsoft Windows 95 Microsoft Windows 98 Microsoft Windows NT Microsoft Windows 2000 Several 1 44 MB diskettes NOTE All existing data on the diskettes is overwritten Insert the ProLiant Essentials Foundation Pack in the workstation drive The CD automatically runs the Diskette Builder utility Howev...

Page 211: ...ager 7 is the HP application for easily managing network devices Insight Manager 7 delivers intelligent monitoring and alerting as well as visual control of the HP devices Documentation for Insight Manager 7 is available on the Management CD in the OVERVIEW HLP file IMPORTANT You must install and use Insight Manager 7 to benefit from the pre failure warranties on processors hard drives and memory ...

Page 212: ...o export asset information from the Insight Manager 7 database to leading database and spreadsheet applications making asset management easier than ever Remote Management Insight Manager 7 enables you to manage in band or out of band devices online or offline from anywhere Reporting Using Automatic Data Collection Insight Manager 7 enables you to gather historic performance information for graphin...

Page 213: ... driver also known as the health driver is loaded When the operating system is functioning properly the system periodically resets the timer However when the operating system fails the timer expires and restarts the server ASR 2 increases server availability by restarting the server within 10 minutes after a system hang or shutdown At the same time the Insight Manager 7 console notifies you by sen...

Page 214: ...failure has occurred IML requires HP operating system dependent drivers Refer to the ProLiant Essentials Foundation Pack for instructions on installing the appropriate drivers Viewing the Log You can view recorded events in the IML in several ways including the following From within the Insight Manager 7 From within the Survey Utility From within operating system specific IML viewers For NetWare H...

Page 215: ...mponent has been replaced For example when a failed fan is replaced you can mark the event as repaired which lowers the severity of the event NOTE You can only view the list from the Recovery Integrated Management Log screen Viewing the Event List To view the event list 1 From the Insight Manager 7 select the appropriate server then select View Device Data The selected server is displayed with but...

Page 216: ...a serviceability tool available for Microsoft Windows NT Novell NetWare Linux and UnixWare that delivers online configuration capture and comparison to maximize server availability It is available on the Management CD in the Server Setup and Management pack or it is available by following the support link on the product website at www hp com Refer to the Management CD for information on installing...

Page 217: ...re therefore covered by these rules These rules place computers and related peripheral devices into two classes A and B depending upon their intended installation Class A devices are those that may reasonably be expected to be installed in a business or commercial environment Class B devices including personal computers are those that may reasonably be expected to be installed in a residential env...

Page 218: ...dance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the fo...

Page 219: ... that are not expressly approved by Hewlett Packard Company may void the user s authority to operate the equipment Cables Connections to this device must be made with shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulations Mouse Compliance Statement This device complies with Part 15 of the FCC Rules Operation is subject to the following ...

Page 220: ...rouilleur du Canada Class B Equipment This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada A 4 HP ProLiant DL580 Generation 2 Server Setup and Installation Guide HP CONFIDENTIAL Writer Karen Hale File Name l appa Regulator...

Page 221: ...ity to the following European Norms in brackets are the equivalent international standards EN55022 CISPR 22 Electromagnetic Interference EN50082 1 IEC801 2 IEC801 3 IEC801 4 Electromagnetic Immunity EN60950 IEC950 Product Safety Japanese Notice HP ProLiant DL580 Generation 2 Server Setup and Installation Guide A 5 HP CONFIDENTIAL Writer Karen Hale File Name l appa Regulatory Compliance Notices doc...

Page 222: ...closure There are no user serviceable components inside Do not operate controls make adjustments or perform procedures to the laser device other than those specified herein Allow only authorized service technicians to repair the laser device Compliance with CDRH Regulations The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser...

Page 223: ...CLASS 1 LASER PRODUCT This label appears on a laser device installed in your product Laser Information Laser Type Semiconductor GaAIAs Wave Length 780 nm 35 nm Divergence Angle 53 5 degrees 0 5 degrees Output Power Less than 0 2 mW or 10 869 W m 2 sr 1 Polarization Circular 0 25 Numerical Aperture 0 45 inches 0 04 inches HP ProLiant DL580 Generation 2 Server Setup and Installation Guide A 7 HP CON...

Page 224: ...ery Do not expose to temperatures higher than 60 C Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the HP spare parts designated for this product Batteries battery packs and accumulators should not be disposed of together with the general household waste To forward them to recycling or proper disposal please use the public collection syste...

Page 225: ... The voltage and current rating of the cord should be greater than the voltage and current rating marked on the product In addition the diameter of the wire must be a minimum of 1 00 mm or 18AWG and the length of the cord must be between 6 feet 1 8 m and 12 feet 3 6 m If you have questions about the type of power cord to use contact your authorized service provider Route power cords so that they w...

Page 226: ...ollowing precautions Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assemb...

Page 227: ... chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use conductive field service tools Use a portable field service kit wi...

Page 228: ...is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Disconnect power from the server or other product by unplugging the power cord from either the electrical outlet or the server or other product Use the following procedure to install a new battery 1 Power down the server Refer to Powering Down the Server in Chapter 5 ...

Page 229: ...he battery on the system board Figure C 1 Battery location on the system board 5 Remove the existing battery Figure C 2 Removing a battery C 2 HP ProLiant DL580 Generation 2 Server Setup and Installation Guide HP CONFIDENTIAL Writer Karen Hale File Name n appc System Battery doc Codename Wave Part Number 230835 003 Last Saved On 6 26 03 9 46 AM ...

Page 230: ...ter Karen Hale File Name n appc System Battery doc Codename Wave Part Number 230835 003 Last Saved On 6 26 03 9 46 AM 6 Install the new battery Figure C 3 Installing a new battery 7 Close the rear access panel 8 Restore the server into the rack 9 Run the RBSU to reconfigure the system with the new battery ...

Page 231: ...for the ProLiant DL580 Generation 2 server These sections include the following cabling procedures Hot plug SCSI hard drives for optional controllers Battery backed write cache enabler BBWC 30 pin Remote Insight Lights Out Edition II RILOE II board HP ProLiant DL580 Generation 2 Server Setup and Installation Guide D 1 HP CONFIDENTIAL Writer Karen Hale File Name o appd Cabling Guidelines doc Codena...

Page 232: ...ng Hardware Options for information on simplex and duplex modes Figure D 1 Cabling the SCSI backplane to SCSI duplex mode Figure D 2 Cabling the SCSI backplane to SCSI simplex mode D 2 HP ProLiant DL580 Generation 2 Server Setup and Installation Guide HP CONFIDENTIAL Writer Karen Hale File Name o appd Cabling Guidelines doc Codename Wave Part Number 230835 003 Last Saved On 6 26 03 9 47 AM ...

Page 233: ...CE module to the 5i Plus Memory Module Once you have connected the cable secure the cable in the clip that is on the side of the server next to the BBWCE connector HP ProLiant DL580 Generation 2 Server Setup and Installation Guide D 3 HP CONFIDENTIAL Writer Karen Hale File Name o appd Cabling Guidelines doc Codename Wave Part Number 230835 003 Last Saved On 6 26 03 9 47 AM ...

Page 234: ...Insight Lights Out Edition II Board To connect the RILOE II board to the server 1 Connect the 30 pin connector on the remote insight internal cable to the 30 pin remote insight connector on the RILOE II This is located on the edge of the board 2 Connect the 30 pin connector on the other end of the remote insight internal cable to the 30 pin remote insight connector on the server system board Figur...

Page 235: ... of LEDs that indicate the status and settings of hardware components This appendix discusses the following types and locations of LEDs Front panel Hot plug SCSI hard drive Hot plug fans Hot plug power supplies PCI X Hot Plug Memory board Battery Backed Write Cache Enabler BBWCE QuickFind Diagnostic Display HP ProLiant DL580 Generation 2 Server Setup and Installation Guide E 1 HP CONFIDENTIAL Writ...

Page 236: ...ted Blue flashing System being managed remotely Off Deactivated 2 Internal health 3 External health Green Normal Red System critical Amber System degraded Off System off Standby 4 Power Green On Amber Off auxiliary power only Off Power cord not attached to the server or power supply failure E 2 HP ProLiant DL580 Generation 2 Server Setup and Installation Guide HP CONFIDENTIAL Writer Karen Hale Fil...

Page 237: ... E 2 and Table E 2 to identify the location and status of each of the LEDs Figure E 2 Hot plug SCSI hard drive LEDs Table E 2 Hot Plug SCSI Hard Drive LEDs Item Description Status 1 Drive activity On Drive activity Off No drive activity 2 Online status Flashing Online activity Off No online activity 3 Fault status Flashing Fault process activity Off No fault process activity HP ProLiant DL580 Gene...

Page 238: ...tails and the drive is attached to an array controller The drive is not configured as part of an array Or If this drive is part of an array then a powered on controller is not accessing the drive Or The drive is configured as an online spare Off Off On OK to replace the drive online The drive has failed and has been placed off line Off On Off OK to replace the drive online if a predictive failure ...

Page 239: ...tatus of the fans by noting the color of the LED at the fan location Use Figure E 3 and Table E 4 to identify the location and status of each of the LEDs Figure E 3 Hot plug fan LED Table E 4 Hot Plug Fan LED LED Status Description Off Power is not applied to the fan Green Power is applied to the fan and the fan is functional Amber Fan failure HP ProLiant DL580 Generation 2 Server Setup and Instal...

Page 240: ... Combinations 1 Power LED green 2 Fault LED amber Status Off Off No AC power Off On No power to this specific power supply Or Power supply failure Blinking Off AC power present System in standby mode On Off Power supply on and working properly On Blinking Power supply current limit exceeded E 6 HP ProLiant DL580 Generation 2 Server Setup and Installation Guide HP CONFIDENTIAL Writer Karen Hale Fil...

Page 241: ...ures E 5 and E 6 and Tables E 6 and E 7 to identify the location and status of each of the LEDs Figure E 5 External PCI X Hot Plug LEDs Table E 6 External PCI X Hot Plug LEDs Item Component 1 Power LED green 2 Fault LED amber HP ProLiant DL580 Generation 2 Server Setup and Installation Guide E 7 HP CONFIDENTIAL Writer Karen Hale File Name p appe System LEDs and Switches3 doc Codename Wave Part Num...

Page 242: ...en Blinking Power to slot is being turned off or on This process may take several minutes Do not open the slot release lever until the green LED is completely off Do not open Off You may replace or remove a board in this slot only 3 PCI X Hot Plug button port Note If the any of the LEDs indicates an error refer to Chapter 7 PCI X Technology or Appendix H Troubleshooting for more information E 8 HP...

Page 243: ...ory board is online Flashing green Memory board is busy 6 Memory Status Amber Memory error has occurred on this memory board 7 Ready to Hot Plug Off Do not remove memory board advanced ECC memory does not support hot removal of boards Off Memory board is not seated properly or locking switch is not engaged memory board can be removed safely All LEDs Flashing amber CAUTION Memory board is in use re...

Page 244: ...ory board online spare memory does not support hot plug capability Off Memory board is not configured for online spare memory Green Online spare memory is functioning properly 8 Online spare Status Amber Memory error has occurred and system has failed over to the online spare bank Off Memory board is not seated properly or locking switch is not engaged memory board can be removed safely All LEDs F...

Page 245: ... single board mirrored memory does not support hot plug capability Off Memory board is not configured for mirrored memory Green Single board mirrored memory is functioning properly 9 Mirroring Status Amber Memory error has occurred and system has failed over to the mirrored bank Off Memory board is not seated properly or locking switch is not engaged memory board can be removed safely All LEDs Fla...

Page 246: ...ady for removal 7 Ready to Hot Plug Green Okay to remove memory board Off Memory board is not configured for mirrored memory Green Hot plug mirrored memory is functioning properly 9 Mirroring Status Amber Memory error has occurred and system has failed over to the mirrored board Off Memory board is not seated properly or locking switch is not engaged memory board can be removed safely All LEDs Fla...

Page 247: ...Table E 12 BBWCE LEDs Server Status LED Color LED Status Battery Module Status Server is on and has normal run time Green On Fast charging Green Off Trickle charging Amber On Short in the connection of one or more of the four button cells within the battery module Amber Blinking Open in the circuit between the positive and negative terminals of the battery module Amber Off Battery module status is...

Page 248: ...ation pattern of the LEDs before unplugging the cable from the battery module If the amber LED blinks after 15 seconds do not remove the cable from the battery module This module is backing up data and data will be lost if the cable is detached If neither LED blinks after 15 seconds it is safe to remove the cable from the battery module When the server is on review the POST message before plugging...

Page 249: ... identify the location and status of each of the LEDs Figure E 9 QuickFind Diagnostic Display LEDs Table E 13 QuickFind Diagnostic Display LEDs Item Description Status 1 Hot plug fans 2 Processors 3 PPMs 4 Memory 5 Non hot plug PCI X 6 Hot plug PCI X 7 Interlock 8 Thermtrip Amber Failure detected Off Normal HP ProLiant DL580 Generation 2 Server Setup and Installation Guide E 15 HP CONFIDENTIAL Wri...

Page 250: ...ches is an important part of the overall troubleshooting process The ProLiant DL580 Generation 2 server has three switch banks System maintenance switch SW4 System ID switch SW7 iLO Spread Spectrum switch SW8 This section provides figures and tables to identify the locations positions functions and settings for each of these switches E 16 HP ProLiant DL580 Generation 2 Server Setup and Installatio...

Page 251: ...protection Clears all configuration information from nonvolatile RAM Prevents system nonvolatile RAM from accepting configuration changes Prepares the server to accept ROMPaq disaster recovery operations Figure E 10 System maintenance switch SW4 HP ProLiant DL580 Generation 2 Server Setup and Installation Guide E 17 HP CONFIDENTIAL Writer Karen Hale File Name p appe System LEDs and Switches3 doc C...

Page 252: ... boot is controlled by the configuration Closed on The diskette drive boots regardless of the configuration 5 Off Password disable Enables or disables password protection Open off Power on password is enabled Closed on Power on password is disabled 6 Off Configuration validation Invalidates nonvolatile RAM NVRAM configuration information Open off NVRAM is valid Closed on NVRAM is invalid and confi...

Page 253: ...stem ROM requires you to recreate the ROM BIOS by using the ROM Flash Utility This can be accomplished only when the system is in disaster recovery mode Set configuration switches 1 4 5 and 6 on the system maintenance switch block to on to enable disaster mode IMPORTANT Before enabling ROMPaq disaster recovery mode refer to the HP Servers Troubleshooting Guide for complete instructions on disaster...

Page 254: ...E 15 System ID Switch SW7 Position Default Function Description Settings 1 through 3 Chassis ID Used to allow 8 ID combinations if used as another system E 20 HP ProLiant DL580 Generation 2 Server Setup and Installation Guide HP CONFIDENTIAL Writer Karen Hale File Name p appe System LEDs and Switches3 doc Codename Wave Part Number 230835 003 Last Saved On 6 26 03 9 49 AM ...

Page 255: ...trator full access to the iLO processor This access is necessary if the administrator lost their password or if the iLO boot block needs to be flashed Use Figure E 12 and Table E 16 to identify the iLO Spread Spectrum switch location and settings Figure E 12 iLO Spread Spectrum switch SW8 Table E 16 iLO Spread Spectrum Switch SW8 Position Default Function Description Settings 1 Off iLO security ov...

Page 256: ... error messages and other troubleshooting information refer to the HP Servers Troubleshooting Guide provided on the Documentation CD or online on the product page at www hp com HP ProLiant DL580 Generation 2 Server Setup and Installation Guide F 1 HP CONFIDENTIAL Writer Karen Hale File Name q appf Server Error Messages doc Codename Wave Part Number 230835 003 Last Saved On 6 26 03 9 50 AM ...

Page 257: ... minimum 44 5 kg maximum 98 lb maximum International input requirements Rated input voltage 180 V to 264 V Rated input frequency 47 Hz to 63 Hz Rated input current 6 A U S input requirements Rated input voltage 90 V to 132 V Rate input frequency 47 Hz to 63 Hz Rated input current 12 A continued HP ProLiant DL580 Generation 2 Server Setup and Installation Guide G 1 HP CONFIDENTIAL Writer Karen Hale...

Page 258: ...003 Last Saved On 6 26 03 9 51 AM Table G 1 Server Specifications continued Feature Units Power supply output power Rated steady state power 800 W Maximum peak power 800 W Temperature range Operating 10 to 35 C 50 to 95 F Non operating 30 to 60 C 20 to 140 F Relative humidity non condensing Operating 20 to 80 Non operating 5 to 90 Maximum wet bulb temperature 38 7 C 101 7 F Heat dissipation 3900 B...

Page 259: ...o the HP Servers Troubleshooting Guide included on the Documentation CD that ships with the server WARNING A risk of personal injury exists from hazardous energy levels The installation of options and the routine maintenance and service of this product shall be performed by individuals who are knowledgeable about the procedures precautions and hazards associated with equipment containing hazardous...

Page 260: ... an inability to load the operating system You are provided with instructions on what to try and where to go for help when you encounter errors after the server completes the POST ROMPaq Disaster Recovery During troubleshooting it may become apparent that the system ROM is corrupted Because the server has redundant ROM capability you can use the backup ROM until it is feasible to bring the server ...

Page 261: ... using the system power LED b Verify that the Power On Standby button was pressed firmly 3 Make sure that the power supplies are working properly by checking the power supply LEDs NOTE For more information about the location and status of LEDs refer to Appendix E System LEDs and Switches For more information about power refer to the HP Servers Troubleshooting Guide 4 Check the interlock LEDs on th...

Page 262: ...irements and is powered up during normal operations a ProLiant logo b BIOS information c Copyright information d Processor initialization e Multi initiator configuration IMPORTANT Select the multi initiator configuration utility CRTL A only to support HP storage and clustering options f PXE initialization g Option ROMs h SCSI devices 10 The operating system loads to complete the boot process If th...

Page 263: ...ther sources of information Table H 1 Diagnostic Steps Question Action Question 1 Is the system power LED off If no continue to question 2 If yes refer to Table H 2 Question 2 Is the system power LED green If yes continue to question 3 If no refer to Table H 3 Question 3 Is the external health LED green If yes continue to question 4 If no refer to Table H 4 Question 4 Is the internal health LED gr...

Page 264: ...front panel LED assembly and the removable media board Be sure that the power switch cable assembly is inserted properly to the removable media board Yes it is off The front panel LED assembly has failed Refer to the HP Servers Troubleshooting Guide for further options If these solutions do not solve the problem contact an authorized service provider for assistance No If the system power button LE...

Page 265: ...ent connector pins and improperly seated expansion boards The front panel LED assembly has failed Be sure that the front panel LED assembly cable is connected to the power backplane If these solutions do not solve the problem contact an authorized service provider for assistance Yes If the system power button LED is green refer to Table H 4 Note For cabling configurations refer to Appendix D Cabli...

Page 266: ...ed power supplies have experienced a failure Remove all AC power from power supplies and reconnect to clear the error condition Replace the power supply Contact an authorized service provider for replacement parts and service Yes Refer to Table H 5 if the external health LED is green Note For cabling configurations refer to Appendix D Cabling Guidelines For LED locations and functions refer to App...

Page 267: ...other bank has an unsupported DIMM type installed A redundant fan has failed Use internal component failure LEDs to identify Missing components Degraded components Failed components Improperly installed components For corrective procedures refer to the maintenance and service guide on the Documentation CD that ships with the server Contact an authorized service provider for replacement parts and s...

Page 268: ...onents Improperly installed components Thermal event For corrective procedures refer to the maintenance and service guide on the Documentation CD that ships with the server Contact an authorized service provider for replacement parts and service A component is not properly seated Memory board is missing Check the interlock LEDs on top of the front access panel Be sure that all components are seate...

Page 269: ...ible signal indicating the presence of a POST error message Refer to the HP Servers Troubleshooting Guide for a complete description of each beep sequence and the corresponding error messages If the system ROM and redundant ROM are corrupt refer to ROMPaq Disaster Recovery in this chapter for instructions on performing a recovery procedure If these steps do not solve the problem contact an authori...

Page 270: ... Foundation Pack CD ROM drive is not properly seated Reseat CD ROM drive Insufficient memory is available A rare Insufficient Memory message may display the first time ProLiant Essentials is booted on certain unconfigured systems Cold boot the machine with the ProLiant Essentials Foundation Pack inserted in the CD ROM drive to correct the problem System cannot load ProLiant Essentials Foundation P...

Page 271: ...umentation and to the ProLiant Essentials Release Notes on the ProLiant Essentials for Servers CD Run RBSU and check the OS Selection menu Problem was encountered with the hardware you have added to the system Refer to the documentation provided with the hardware Refer to Appendix D Cabling Guidelines to identify correct SCSI bus cabling configuration for the unit Server cannot load operating syst...

Page 272: ...Servers Troubleshooting Guide for the following Information you need to collect when diagnosing software problems and to provide when contacting support Instructions on how to upgrade the operating system and its drivers Information about available recovery options and advice on minimizing downtime H 14 HP ProLiant DL580 Generation 2 Server Setup and Installation Guide HP CONFIDENTIAL Writer Karen...

Page 273: ...the on position For the location of these switches refer to Appendix E System LEDs and Switches 5 Power up the server After the system powers on it repeatedly emits two long beeps Refer to Chapter 9 Server Setup 6 Power down the server again If necessary perform a forced shutdown by pressing the power button for 4 seconds 7 Set system maintenance switches 2 and 6 back to the default position off 8...

Page 274: ...omplete list of error messages along with explanations of probable causes and a list of remedial measures This guide resides on the Documentation CD that ships with the server To be sure that you have the most up to date copy of the HP Servers Troubleshooting Guide document visit the product website at www hp com HP ProLiant DL580 Generation 2 Server Maintenance and Service Guide This resource pro...

Page 275: ... Advanced Memory Protection battery installing C 1 C 3 hot plug mirrored memory 6 13 locating C 2 online spare memory 6 10 removing C 2 single board mirrored memory 6 12 replacement requirements C 1 air baffle warning C 1 locating 5 22 Battery Backed Write Cache Enabler removing 5 22 5i Plus Memory Module connecting 5 51 aligning Battery Backed Write Cache Enabler 5 51 aligning 5 51 cabling 5 51 m...

Page 276: ...arm attaching 8 17 cabling 5i Plus Memory Module D 3 Battery Backed Write Cache Enabler 5 51 hard drives D 2 hard drives duplex mode D 2 hard drives simplex mode D 2 SCSI hard drives simplex mode D 2 Care Pack H 16 CD ROM drive installing 5 39 location 5 37 removing 5 38 CDs Management 1 17 ProLiant Essentials Foundation Pack 1 17 10 14 Rack Products Documentation 4 6 ROM Based Setup Utility User ...

Page 277: ...alling 7 12 drive bays non hot plug installing 7 17 drive blank removing 5 32 peak frequency PCI X 7 1 hot plug hard drive installing 5 34 removing 7 10 hot plug hard drives installation order 5 31 removing with NCMCON 7 25 replacing with NCMCON 7 25 HP universal hot plug tape drive installing 5 35 retaining clip closing 7 16 verifying installation 7 21 SCSI hard drive removing 5 33 expansion slot...

Page 278: ... fans hot plug 1 12 hot plug capabilities 1 3 G Integrated Lights Out Advanced 1 10 grounding requirements 4 4 Integrated Lights Out Standard 2 2 guide marks interfaces 1 14 front access panel 5 17 management tools 1 4 rear access panel 5 14 5 17 mass storage devices 1 12 guidelines memory 1 5 expansion board installation 7 1 NICs 1 7 hard drives hot plug installation 5 32 PCI X technology 1 7 occ...

Page 279: ...grated Management Log IML LED location E 5 LED status E 5 Insight Manager 7 locating 5 41 compatibility 2 8 removing 5 42 defined 1 17 10 16 hot plug hard drive LEDs features 10 16 drive activity E 3 overview 2 1 fault status E 3 installation problems online status E 3 factory installed operating systems H 13 hot plug hard drives See hard drives hot plug insufficient memory message H 12 hot plug m...

Page 280: ... hot plug E 6 tape drive 5 35 QuickFind Diagnostic Display E 15 Integrated Lights Out Advanced system health 1 8 defined 1 9 leveling jacks 4 6 features 1 10 locating Integrated Lights Out Standard battery C 2 browser support 2 8 Battery Backed Write Cache Enabler 5 48 defined 2 1 features 1 9 2 1 Battery Backed Write Cache Enabler LEDs E 13 security override 2 6 Integrated Management Log IML expa...

Page 281: ... 6 15 locking switch 6 21 logs installation requirements 6 19 Integrated Management 10 19 installing 6 23 server health 1 18 insufficient during install H 12 locking switch disengaging 6 21 memory board slot location 6 8 M memory board components 6 3 maintenance and service guide 9 3 memory board installing 6 24 Management CD 1 17 memory board LEDs 6 4 management processor 2 8 memory board removin...

Page 282: ...problem diagnosis H 13 problem diagnosis H 11 slot location 6 8 when to clear H 11 Memory Module 5i Plus cabling D 3 O connecting 5 51 online spare memory locating D 3 defined 6 10 menus Novell NetWare Configuration Manager Console DIMM installation requirements 6 11 enabling with RBSU 10 6 Main 7 24 features 6 10 navigating 7 24 opening Slot Options 7 24 access panels 5 13 Microsoft expansion slo...

Page 283: ...7 12 personal injury warning 5 2 expansion boards removal requirements 7 9 POST error messages F 1 H 11 power cord expansion boards removing 7 10 connecting 5 47 8 16 expansion boards verifying installation 7 16 regulations xvi power cord retaining clip 5 47 expansion slot cover removing 7 14 power down manager 1 13 expansion slot latches closing 7 15 power requirements 4 3 expansion slot latches ...

Page 284: ...ink assembly aligning 5 24 R processors aligning 5 24 rack cautions 5 19 cautions 4 6 defined 5 19 extending the server 5 9 features 1 5 planning resources 4 5 Hyper Threading 1 5 replacing server 5 11 installing 5 21 requirements grounding 4 4 locating 5 20 requirements power 4 3 locking lever closing 5 24 requirements space and airflow 4 2 locking lever opening 5 23 requirements temperature 4 3 ...

Page 285: ...ty benefits 10 11 rear panel connectors 8 15 support 10 11 retaining clip 8 17 reference materials See documentation and guides server rails attaching 8 8 sliding the server in 8 12 registering the server 1 21 9 3 thumbscrews 8 13 remote access 2 1 rack rail assemblies remote access Insight Manager 7 1 17 adjusting 8 7 remote console hardware based 2 4 installing 8 6 remote firmware update 2 2 rai...

Page 286: ...5 fans hot plug 5 43 default settings 10 8 front access panel 5 16 defined 1 15 10 2 hot plug expansion boards with NCMCON 7 25 features 10 2 menus 10 3 PCI X Hot Plug expansion board 7 12 navigating 10 2 rear access panel 5 16 PCI X Devices 10 5 server in rack 5 11 saving settings 10 3 requirements Server Passwords 10 5 airflow 4 2 Standard Boot Order 10 5 battery replacement C 1 System Options 1...

Page 287: ...lex mode IP address restrictions 2 3 cabling D 2 passwords 2 3 defined 5 31 user access 2 3 switching 5 36 security override 2 6 single board mirrored memory resetting 2 7 defined 6 12 setting 2 6 DIMM installation requirements 6 13 server enabling with RBSU 10 7 cautions 4 7 features 6 12 configuring 9 2 maximum configuration 6 12 dimensions G 1 slimline error messages F 1 drive supported 5 28 ex...

Page 288: ...0 technical support xviii system maintenance SW4 E 17 telco rack warning 4 6 switching duplex to simplex mode 5 36 telephone numbers xviii xix symbols in text xvii temperature requirements 4 3 symbols on equipment xv terminated multi drop cable 5 32 system battery three year on site limited global warranty 1 20 installing C 1 C 3 locating C 2 thumbscrews removing C 2 front panel 5 9 replacement re...

Page 289: ...ninterruptible power supply UPS caution 4 7 universal hot plug tape drives See tape drives USB devices support 1 16 user access 2 3 utilities Diagnostics 1 18 Diagnostics Utility 1 18 Diskette Builder 1 17 Insight Manager 7 1 17 Multi Initiator Configuration 1 18 NCMCON 7 24 PCI X Hot Plug 7 23 ProLiant Essentials Scripting Toolkit 1 17 RBSU 1 15 remote ROM flash support 1 16 V video connectors 8 ...

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